SIXT car rental USA Reviews 

13,178
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the friendly, professional staff and the immaculate, well-maintained vehicles provided across various convenient locations. People also appreciate the exceptionally quick and smooth pick-up and drop-off procedures that make traveling much easier. Many visitors note that the overall reservation process is seamless and dependable. However, some customers also noted unexpected post-rental charges and frustrating issues regarding vehicle damage transparency upon return. A few consumers felt that pricing could be improved and experienced occasional long delays during busy desk operations. Travelers expressed frustration when encountering administrative fees and unexpected billing practices related to additional ticket costs.

What people talk about most

Service

Consumers find service to be positive, highlighting fast and easy rental procedures with welcoming staff.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Product

People report positive experiences with product, noting that vehicles are clean, comfortable, and... See more

Price

Customers consistently note ambiguous experiences with price, featuring both positive and negative feedback.... See more

Location

Reviewers highlight ambiguous aspects of location, noting a mix of experiences across various airport... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pick up and drop off went smoothly. Friendly staff at the pick up office. We experienced minor issue (mechanical related) and road side assistance was available in half hour. It was assuring that... See more

Rated 5 out of 5 stars

Renting a car through Sixt was a pleasant and seamless experience. From pick up to drop off the process was simple & effortless. The staff was friendly and knowledgeable and very professional. Our car... See more

Rated 5 out of 5 stars

When we arrived to pick up our Tundra at 11 pm, I noticed the front passenger tire was bald. The attendant immediately put us in a 2026 BMW at no extra charge. Very nice car, easy transaction and dro... See more

Rated 5 out of 5 stars

I rent from Sixt about once a month. Everywhere we go we have a great experience. In a world where costumer service is dying this company goes above and beyond. Marcela and Staff in Las Vegas Howard H... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(13,178)

7,913 reviews in the last 12 months

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Rated 5 out of 5 stars

Sixt delivered a seamless rental…

Sixt delivered a seamless rental experience with rapid check-in and check-out services. Fantastic staff,
welcoming and professional. The vehicle seamed as if had be cleaned professionally and performed flawlessly during my trip. I appreciate the reasonable rates for such an upscale service.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Had my car stolen (twice in 1 moth) and…

Had my car stolen (twice in 1 moth) and it had been taken t the repairs for repairs. Still needed to get around as live in country NSW. The staff at Orange base were fantastic as I wasn't sure how long I would need the car for. They were great in helping me as first it was under my sons name the several weeks later was changed into my name. The staff were extremely helpful with everything. And then helpful again when I returned the car. SixT should be very pleased with their Orange NSW AU staff.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

San Deigo Airport SIXT

Reservation was easy online. Text message arrived for contact less check in. Choice was given between two fantastic options that were both what I expected. Scanned a QR code, got the keys, & drove off. The car was in great shape & super clean (thank you). Return was even easier - just a drop off & receipt via email. All this at San Diego airport!

August 28, 2026
Unprompted review
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Rated 2 out of 5 stars

Mechanical Issues

The staff was very friendly. I was convinced to upgrade my vehicle, and unfortunately, the vehicle I received had mechanical issues.
I called customer service to get the issue resolved, but the only solution offered was to bring the vehicle back to the rental location to have it inspected. I was on vacation and did not have time to spend driving back and forth to the rental location, so I decided to return the car early.
Despite returning the vehicle early due to the mechanical issues, I was still charged for the entire rental period. I had to call customer service again to request some sort of discount. I was given a discount, which I appreciate, but I still had to pay for the unused days instead of being refunded for the days I did not use the vehicle.
If I had not upgraded the vehicle and had not experienced any mechanical problems, I would have kept the car for the full rental period. However, given the circumstances, I don't understand why I should have been charged for the entire rental when I had to return the vehicle early because of a problem with the car. I believe I should have been refunded for the unused days rather than simply receiving a partial discount.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Rented car from BWI Airport

Rented car from BWI Airport. I will say that all associates that I had interactions with were wonderful. Ms. Niya (at pickup) and Mr. Emmanuel (at drop off ) were both exceptional in their customer service skills. Kudos to them both regarding professionalism and dedication to their jobs. Thanks!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Best car rental experience ever!

Best car rental experience ever!! Easily picked vehicle online. Agent knew my name, pulled up reservation, handed me keys and on to the beach I went. Judith was great! Return was just as simple. Will use SIXT from now on! Thanks for the great service.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Had a great experience. Never expected to receive the car given. Rode smooth. Thank for treating me as a Valued Customer. Ill be renting with SIXT Car rental.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I rented a car for a day and went to the LGA location. Michelle was very friendly & professional, she helped me select a car that would fit my needs. She explained everything to me and I found the deposit to be a lot less than enterprise where I normally rent from. The car was in great condition and had no issues. Returning the car was easy and overall I had a great rental experience. I would definitely recommend Sixt!

August 28, 2026
Unprompted review
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Rated 3 out of 5 stars

Seek staff who speak your language to be present at collection.

Interesting fee of 49.17 euros charged for out of hours service, when collection and drop off were when the office was open as normal. We challenge this.
It was difficult in Chambery - France at pick up time, as the receptionist did not speak English. (In spite of knowing knowing we were booked in to collect the car, having paid from Australia.) Collection was in a parking lot across the road on level 2. Baggage and all, we made it. We tried drop off at the office-no go, so we drove slowly up the carport to level 2. Car was fine, in spite of driving on the right is the rule in France. We avoided driving too far.

August 25, 2026
Unprompted review

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