SIXT car rental USA Reviews 

12,105
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional, helpful staff across various global locations, noting their positive attitude and efficiency. Reviewers frequently highlight the high quality of the vehicles, describing them as new, clean, and well-maintained, with a generally seamless rental process from pickup to return. However, some people mentioned that while prices can be competitive, it might not always be the cheapest option available. Some reviewers also reported concerns about specific vehicle conditions, such as receiving a well-used car with existing damage or low fuel levels. Additionally, a few customers noted issues with unexpected damage claims after returning the vehicle or encountering impolite staff and misinformation regarding rental terms.

What people talk about most

Service

Users describe positive interactions with service, highlighting that staff often goes above and beyond in all... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Consumers find product to be positive, often receiving newer, clean, and well-optioned vehicles that are a... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising transparent and... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers consistently experiencing excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went well. The only disappointing thing was that we couldn’t get the app to work to unlock the key box, so we had to do a different transition at the counter, which ended up costing us mor... See more

Rated 5 out of 5 stars

I rent more than 10x a year and whenever possible I use Sixt. I know I’m going to get a newer, clean, well optioned vehicle. Generally speaking, renting a car can be a difficult process, but not at Si... See more

Rated 5 out of 5 stars

Associate was friendly and very helpful. They made sure all of our luggage would fit into the car she gave us. Car was practically brand new, a thrill to drive and fit my family’s needs perfectly.... See more

Rated 5 out of 5 stars

Booked using the App on my phone, and reconfirmed Drivers Licence etc. Seamless. No waiting at the office, a quick confirmation of Licence and Payment Details and, before you knew it, we were in... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(12,105)

7,057 reviews in the last 12 months

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Rated 1 out of 5 stars

I rented a car from the LAX location

I rented a car from the LAX location. The vehicle a Hyundai Santa Fe. It had small scuffs and scratches throughout as it is a rental. I was told to take pictures before I left. I took multiple pictures of a few bigger blemishes and left. I missed a small scuff on the wheel I guess. I did not hit anything while in my possession. Upon arrival to drop it back off a worker marked the small wheel scuff. I told her i did not hit anything. I didn’t have time to argue as we were there for a surgery for my 4 year old daughter and she wasn’t feeling well. I just received a bill for $340 dollars. I have rented dozens of cars as I am military. I have never been charged for any damage before. Other vehicles I have rented have all had some previous damage. This is a sub par rental company in my opinion. The vehicle had a heavy marijuana odor we only noticed after it sat overnight the first night. I will not ever be using SIXT again.

June 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad Service and no support

I tried to pickup my car and the car I was getting for unknown reason didn't work so they put me in another one. But it was dirty inside there was crumbs under a seat and false finger nails in a cup holder. And trunk had grass in it. And the outside was barely clean. But also I did not select for there insurance but they still charged me for it probably due to switching cars. And I was on a live chat with them and they requested me to hold to transfer me to other department but chat said I have to wait for 5 hours to speak with someone not good cx support. Bad service all around.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Sixt…

I had an excellent experience with Sixt at Milano Malpensa Airport. The entire rental process was smooth, efficient, and well-organized, which made a great first impression after arrival.
I would especially like to highlight Andrea for his professionalism and outstanding customer service. He was courteous, knowledgeable, and took the time to clearly explain all details, ensuring everything was handled quickly and without confusion. His positive attitude and attention to detail made the experience seamless and stress-free.
Overall, I highly recommend Sixt Milano Malpensa for their reliability and high level of service, and I appreciate the excellent support provided by Andrea.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Such an easy process from reserving the car I wanted, extending the length of the rental, and easy drop off and check out! Every employee I was in contact with was professional, polite, knowledgeable, and friendly! I will definitely reserve my next rental with SIXT. Great car, great service, and a great value! Thanks!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Seamless Car Rental

Renting with Sixt was a smooth and hassle-free experience from beginning to end. The booking process was quick, straightforward, and easy to complete. Both the pickup and drop-off procedures were very efficient, saving us a lot of time.

The staff were professional, welcoming, and genuinely helpful. They explained everything clearly, answered all our questions, and made sure the entire process was simple and stress-free. The vehicle was clean, in excellent condition, and exactly as booked.

Overall, the service exceeded our expectations. I highly recommend Sixt for their outstanding customer service, efficient processes, and seamless rental experience. I would definitely rent from them again.

July 15, 2026
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Rated 4 out of 5 stars

I had a great experience with SIXT and…

I had a great experience with SIXT and the staff was great to deal with and pick up and drop off were easy. I didn’t give 5 stars as the Jeep I rented was quite tired and well used. I would definitely rent from them again when I am in Maui.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

George Town, Grand Cayman SUV Rental

Our SUV rental was made at the Owen Roberts Airport in George Town, Grand Cayman. Ali and Katy were absolutely fantastic to deal with and the SUV was basically brand new and in excellent condition (clean inside and out). I have been to Grand Cayman many times over the years and have used numerous car rental agencies (primarily the big boys that everyone knows). The rates were better at SIXT than at the other agencies and the service we received was the best yet. Plus, the processing of the rental and the return could not have been easier. I highly recommend SIXT for your next rental and if you are headed to Grand Cayman, they are a must! Just ask for Ali or Katy. They are awesome!!

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great cars and great people

Great cars, great service at an amazingly competitive price.

Always look forward to trips to airports around the world that have SIXT locations.

Always professional, friendly and helpful staff from the booth, to the lot staff, all go the extra mile!

Bravo SIXT!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I was introduced to SIXT from…

I was introduced to SIXT from Priceline. We never used SIXT and was pleasantly surprised. The check in was smooth, and the car was not only a BMW, but it was one of the cleanest cars I've ever rented. Check in was a breeze, too. Highly recommend.

July 9, 2026
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Rated 5 out of 5 stars

Outstanding service with high since of urgency.

With one phone call to one of the office team in Madinaty, her name was Ms. Mehraeil, she manged to find suitable car for me on same day and inspite of working alone in the office that day, she finished all the process and handed the car to me by herself so i won't be late. Even after returning the car, there was an issue in the car and the team sorted out everything in no time. I am really impressed that this level of professional service is available in Egypt.

July 16, 2026
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Rated 5 out of 5 stars

Fast pick up

Fast pick up, easy drop off, good price and upgrade (whcih I later regreted having bigget SUV in narrow Cornish roads so mind your upgrades!)
Car was clean and ready.
Bristol Airport has short operating hours which is only drawback. I saw pickup box however so maybe there is an option for off hours pickup.
Either way, car rental is always a stress for me during vacation and this one was smooth and easy! Good job Sixt!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I use ONLY SIXT car rental

I use ONLY SIXT car rental, whenever it is available at the location I need.
I always use SIXT at President Donald J. Trump International Airport (Palm Beach).
The staff here are Outstanding. Always friendly, well spoken and willing to help. I rent here every 6 weeks, for years. I have never had a bad experience.
Easy to book online and digital check in is wonderful also…saves time.
I highly recommend Sixt and this location.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Sixt in Japan by all means!

Sixt Japan is an absolute joke. Never rent with Sixt in Japan. They outsource their services to a horrible company, and don’t take any ownership. Old dirty and damaged cars. Pickup and return took each more than one hour. And nobody spoke English. Absolutely avoid!

July 14, 2026
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Rated 5 out of 5 stars

Your personnel are simply wonderful

Your personnel are simply wonderful, I do not have the words, worthy of how warm and responsive The Sydney is!! You can design your entire company around her customer engagement

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Rented a car at O'Hare airport for two…

Rented a car at O'Hare airport for two days in June. Car was good but they just sent me a bill for tolls. $4.25 in tolls and $31.98 administrative fee. Going to submit a Better Business Bureau complaint.

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

We have used Sixt multiple times

We have used Sixt multiple times. We did have a problem with an attempt to charge us with damage we were not responsible for. Make sure you take the inspection seriously. Sixt does not provide you with the previous damage report for the length of your rental Try to make a copy. Last rental, we could not pair with the navigation system in the parking lot. Also, the instrument brightness was off. I had to find the control knob and to see how fast I was going. We normally have real good experience overall.

July 9, 2026
Unprompted review

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