SIXT Italia Reviews 

I have rented from SIXT for many years, both personally and through my company, but unfortunately this was my worst experience.

I booked and fully paid for my rental online in advance. When I collected the vehicle at the Bologna Central Train Station branch, the employee simply told me that I already had full protection and could return the car without even taking photos. Trusting the explanation, I signed the rental agreement without realizing that additional products and services had been added compared to my original reservation.

As a result, my rental became approximately EUR 100 more expensive than the price I had originally booked online.

I take responsibility for signing the agreement without carefully comparing it to my original reservation. However, I also expect a global company like SIXT to clearly explain any changes and ask for explicit confirmation before adding optional products that increase the rental cost.

I also experienced confusion regarding multiple credit card authorizations, which required several emails before they were finally explained.

In the end, I learned an expensive lesson: never assume the contract presented at pickup matches the reservation you booked online. Read every line carefully, even if you've already paid in advance.

Unfortunately, after many years of choosing SIXT, this experience has caused me to lose confidence in the company.

SIXT Pisa airport: after the stress of a delayed flight by a day the staff at SIXT we most welcoming and helpful picking up the car a day later. Drop off is easy as well. One of the most pleasant car hire experiences we have had ever. Well done team.

Received an email on booking the car in Florence stating "You can modify or cancel your booking for free before pickup"

That was completely erroneous. When trying to modify the booking to pickup from the train station, not the airport in the same city, they attempted to charged 500 Euro more, which was the actual price of the original booking.

Beware of sales tactics at SIXT Florence Central Station.
When we picked up our rental, the agent printed a physical paper receipt showing a total of EUR 882.01. Relying on this printed document, we signed the terminal and departed.
However, after we left, the agent secretly added a "Choice Upgrade" fee of EUR 399.97 (gross) into their system, increasing the final invoice sent to our email to EUR 1,281.98.
We were 4 adults traveling with ZERO luggage, so we never requested or agreed to a paid upgrade. The paper receipt printed at 10:10 AM contains NO upgrade charge. Printing a lower amount on paper to secure a signature and covertly adding EUR 400 in the system post-signature is a complete bait-and-switch scam.
We have provided both contradictory receipts to SIXT customer service, but they initially refused a refund based on false counter statements. We have now escalated this to credit card chargeback (Mastercard) and European Consumer Centre (ECC).
Renters, always take photos of your printed receipt before leaving and check every line item!

This was the worst experience I’ve ever had renting a car. It’s like dealing with a car salesmen. They try to sell you every car but the one you want and charge you double the price. Stay away from renting with this company, unless you want to get ripped off. I can understand how they stay in business ripping off their customers. I will never rent from them again.

We must say thanks to Martina in the Sixt rental office in Bologna airport. After a long day traveling it was nice to receive such a friendly professional experience regarding the car rental. The service provided was quick, well detailed and easy. Thank you.

Over Euro250 of additional charges when I left the car back, with various previously quoted charges increased. Avoid Sixt at Milan Malpensa at all costs!

Avoid avoid avoid.
I hired a car from SIXT at Milano Malpensa airport in June 2026 for four days, picking up and dropping off the car exactly as planned, the staff were helpful and it all seemed straightforward.
A while later I noticed they’d billed my card for hundreds of euros more than I had agreed, with no explanation or forewarning. Comparing the quote breakdown with the inflated invoice I received after I had returned the car, I noticed the drop off date had been incorrectly recorded as two days after the actual drop off date and so the rental charge was higher. There were also several other add-on items billed for eg “Flexi Late Return”, none of which I had asked for, needed, or agreed to pay for.
I am currently trying to prove to SIXT that I dropped the car off at the agreed date and time. I have sent them photos of the car sitting in the drop off spaces on the agreed drop off date and time (luckily I took these incase of any scratch disputes etc) and my boarding pass which shows me checked in for my flight home on the agreed drop off date.
So SiXT have either knowingly added on charges and taken extra money without consent, fraudulently, or this is a system error and their processes mean the customer is left fighting to prove their innocence, being made to send photos and hope their team decides they’re telling the truth and gives them their money back, which, to repeat, they take without any forewarning or consent.
Don’t give SIXT your card details or go anywhere near them, unless of course you enjoy feeling upset, stressed and spending your time fighting to get back your money they’ve effectively stolen.
My saga is ongoing, I don’t yet have the money back. I’ll post back on here once I have an outcome.
Jon

Pickup and drop off was very easy, the agent at desk, I apologize but I can't remember his name, I believe it was Ahi or yahi, it was around 1030am July 6, he was amazing, he noticed I had a birthday coming up & upgraded my car to a BMW I4 M series which I drove from Rome to Vico equense & Sorrento, it was the drive of a lifetime made even more amazing by the car, and when I couldn't find the underground lot down the street, he personally escorted me right to the car, I returned the car curbside in front of the office rather than have to bring my luggage up from underground lot & the lady came out, checked out the car, signed me out and directed me to a taxi area down the street, I highly recommend SIXT!

Marcello on the desk was first class. Friendly, warm, wanting to help and making a much better experience for us. It stood out. Thanks

Sixt in Malpensa is an absolute scam. We waited for several hours to pick up our prepaid car. When we finally got the car, which the manager told us was ready to go, there weren’t any of the two childseats we had ordered, the car language was chinese and none of the managers at the pick-up desk helped at all. After three hours wait we finally left and when we returned the car after 1 week, they suddenly had found several scratches on the car that, according to Sixt, weren’t there at pick-up. Luckily we took photos when we picked up the car, where all the scratches are clearly visible. All in all, a scam firm with horrible service - wouldn’t recommend Sixt Malpensa to my worst enemy.

Staff in Milan Centrale went out of their way to set us up with a great car for our vacation. Both pickup and return was a great experience too! Recommended!

Never use this thieves in sardinia airport! was charged insurance under the pretext that is mandatory! This is just so not right, such bad customer service and they are all crooks. So disappointed in the lowest quality of people that they hire! I am suing them !

Got a rental for a week from naples. When i picked up car they didn’t offer additional service outside the 96 eur fuel option. Driving back to rome the last day and ask to add the toll service to make trip easier. They asked 24.7 eur a day and for the whole trip ! I did the request via the sixt app chat feature. I always rent from sixt all over europe and pay 5- 15 eur max. First It took 2 hours via the app and the outcome was just a pure scam. I will for sure not rent from SIXT anymore and advice anybody to not rent from SIXT !

SIXT BARI AIRPORT Checking in there was a slight disagreement about the car which was offered to me but Stefano sorted it out quickly and I left happy. So six stars to Stefano for brilliant customer service!

I booked a BMW X5 for 5 days through the Ryanair website at a cost of £471, which included winter tyres and upgraded insurance through AXA.
The car was returned with a full tank of fuel and no damage, but I was then charged a further £351 for extra insurance covering the interior and winter tyres — despite these already being included and paid for when I made the booking.
To make matters worse, the oil warning light came on halfway through the holiday, which raised concerns about the vehicle’s maintenance.
Overall, this was a very disappointing experience. I feel the additional charge was unfair, unclear, and completely unexpected. I would strongly recommend checking every detail carefully before booking. I will never use Sixt Ever again

Be very careful when renting a car from Sixt at Catania Airport.

We booked and fully prepaid for an 'Economy' class car (Peugeot 208) via the website. At the counter, we were told this category was unavailable. Instead of the mandatory, free upgrade, we were given a much smaller Fiat Panda (lower 'Mini' category). When we requested an equivalent car, we were told we had to pay a hefty fee for it.

Furthermore, the staff at this location use downright intimidating and misleading sales tactics. We were blatantly lied to at the counter, being told that it is legally forbidden in Italy to transport suitcases on the backseat and that the police would fine us. This turned out to be a fake trick to force us into a costly, paid upgrade. Fortunately, we did not fall for it, but the pressure tactics used late at night were extremely customer-unfriendly.

To make matters worse, after we filed a complaint, an unexplained amount of €138.79 was suddenly charged to our credit card. Only after sending a stern formal notice mentioning consumer protection authorities did Sixt back down, and we received a refund within a few hours.

Interestingly, on the final invoice, they disguised the mandatory refund for the downgrade as a voluntary goodwill discount to hide the mistakes of the Italian branch.

Do not fall for the 'luggage on the backseat law' stories at the counter, check your car category immediately, and do not accept an unfair downgrade!

Never rent a car through sixt.

Hopeless company, if there is an accident there is no help and they will not refund!!

Rented a car in Rome, they did not have the car we had rented. So we were “forced” to rent a much more expensive BMW.

After 1 day the car flatted. The car was then picked up, so we no longer had a car. Called 20 times and wrote to sixt car. But only got hold of robots, or the man who had picked up the car. He could not / would not help either.

After 2 days where we could not get to some places we still had no car / solution. It ended up that we drove around by taxi and got a little from various.

When we got back to the airport they promised to refund us the entire amount after 14 days. But no, again and cheating and deception.

Again there are robots you write to. Finally we get hold of a human. He asks us to fly back to Rome and talk to Sixt at the airport.

Never rent here!!

Regards Birgitte

I was charged for a full extra day due to a minor 30-minute delay returning my car at Milan Central Station. This delay was entirely due to heavy traffic and a complete lack of signage to find their parking lot drop-off.

SIXT offered a 50% refund, which I refused because charging a whole day for 30 minutes is completely abusive. Since I turned down their offer, their customer service has completely ghosted me and is ignoring my emails. This is unacceptable and unprofessional.

I demand a full 100% refund for this unfair charge.