Banner for Locauto Group

Locauto Group Reviews 

215,663
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, ensuring a smooth and enjoyable rental process. Many people highlight the efficient service, noting quick pick-up and drop-off, and a straightforward experience without unnecessary add-ons. Reviewers frequently commend the vehicles, describing them as clean, new, well-maintained, and often receiving complimentary upgrades. However, some customers noted concerns regarding unexpected charges, such as disputed fuel costs or additional insurance sales. A few others also reported issues with car condition, including existing scratches, specific vehicle malfunctions, or damage assessment discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the fast, easy, and efficient process for... See more

Product

Clients share positive opinions on product, frequently highlighting that the cars are new, clean, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of the... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting high costs and unexpected charges. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady who provided us with the cars at short notice was extremely helpful in providing us with two cars. We had booked two cars with another provider and because our plane had been delayed by storm... See more

Company replied

Rated 5 out of 5 stars

Everything went smooth, car was clean and worked well. Big plus is that lockaouto didn't need deposit or credit card (just debit). Emanuel was helpful and had a positive attitude which boosted our... See more

Company replied

Rated 5 out of 5 stars

We've got a super new Renault Clio,only 7500 km, nice car, good service. Second time with this company. Satisfied so far. No deposit needed, only 0.01 cent blocked on a card. Make sure you mention you... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience with Locauto! Everyone was incredibly friendly and welcoming from the moment we arrived. They offered us a very competitive price and made sure we got a car in exactly the... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

About Locauto Group

Written by the company

Bandiera italiana

🚙 Locauto Group: la mobilità su misura, 100% italiana

Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.

Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.

Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:

  • ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
  • 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
  • 🧑‍🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente

In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.

Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.

 

UK Flag

🚙 Locauto Group: tailor-made mobility, 100% Italian


For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.


We are a 100% Italian group, with a network of around 110 rental offices located in major airports 
✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.

 

We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:

 

  • ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
  • 🐾 BAU THE WAY, to travel with your four-legged friend
  • 🧑‍🎓 LOCAUTO YOUNG, designed for new drivers


Plus, with our MYLOCAUTO FRIENDS 
🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.


Whether you’re a private individual 
👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙


Contact info

Promotion box for Locauto Group

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni


4.7

Excellent

TrustScore 4.5 out of 5

216K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(215,663)

61,767 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, extremely accomodating and understanding staff, wonderful office atmosphere, tehy even kept the office open past their lunch time to make sure we received the best service. Thank you

July 18, 2026
Rated 5 out of 5 stars

Great rental

Easy from start to finish. Car ready on time, clean and practically brand new. Staff pleasant and easy to deal with. Drop off quick and simple.

July 23, 2026
Rated 5 out of 5 stars

Quick and efficient service with a very…

Quick and efficient service with a very helpful operator who gave us options on car choices.

July 6, 2026
Locauto Group logo

Reply from Locauto Group

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

After being denied a reserved car in…

After being denied a reserved car in other company for not having a international driver license, I found a helpful person at Locauto desk who provided us with a nice car (Ford Puma) for our 11 days trip. Staff at pick up/return location point very kind and helpful

July 23, 2026
Locauto Group logo

Reply from Locauto Group

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Great experience with Locauto during…

Great experience with Locauto during our holiday in Garda. The car was clean, modern and comfortable, and the whole rental process was straightforward and hassle-free. The only improvement would be clearer directions for dropping off the car at Bergamo Airport, particularly due to the ongoing roadworks. Overall, very satisfied and would use Locauto again.

July 23, 2026
Locauto Group logo

Reply from Locauto Group

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

5 star if returns bay was better signposted

Very helpful staff easy booking over internet once Irish address was accepted on system manually input by Locauto staff. Would be five stars if it wasn't for three frustrating laps of Malpenza airport trying to find the return bay. Eventually followed bright yellow Hertz sign to find it! Car return fast and simple procedure would definitely use Locauto again for efficient service and competitive prices.

July 23, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look