Sistabag Reviews 

1,239
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 687 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful quality of the items, mentioning that products like dresses and custom purses are exceptionally well-made and comfortable. Many buyers are genuinely happy to give these thoughtful personalized gifts to their family members and friends for special occasions like birthdays and holidays. However, some people mentioned frustrating issues with delivery times, noting that their packages sometimes took much longer than expected to arrive. A few others also felt that certain products did not quite match the online pictures or appeared somewhat different in appearance upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, mentioning that items arrive in perfect condition... See more

Order

Clients share ambiguous opinions on order, reflecting a high level of disagreement. While some consumers... See more

Quality

Reviewers mention positive feedback about quality, expressing high satisfaction with their purchases.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of vastly different... See more

Customer service

People report ambiguous experiences with customer service, as opinions are sharply divided among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This review would be 2 or 3 stars but for their customer service, I'm giving them 4 stars. I will say don't order anything personalized if you need it a month from your date of use because it took the... See more

Rated 3 out of 5 stars

Im pleased with the dress; colors, design, length, quality. However, Im displeased with the waiting period. If the shipping time was given prior to ordering, I missed it. I just received my dress yes... See more

Company replied

Rated 3 out of 5 stars

I felt like the picture was a little deceiving. It looked lije it was a rug like material. Instead it just a shiny print. It also was thinner than expected. I also feel like you are trying to buy a go... See more

Company replied

Rated 3 out of 5 stars

This wasn’t exactly what I expected. Based on the description and appearance, I was expecting the design on the shirt to have more of a **pencil-drawn/sketched look**. Instead, it appears that the... See more

Company replied


Company details

  1. #15 of 21 best companies in Bag Shop

Written by the company

Welcome to Sistabag - where the rich tapestry of African and Black culture gracefully intertwines with the art of luxurious, personalized leather handbags. Born from a hobby and nurtured into a flourishing business by our founder, Michelle, a dedicated Nigerian American, Sistabag stands as a testament to the strength, beauty, and resilience embedded within every woman. Sistabag blossomed in the quaint city of Boulder, Colorado, where Michelle began crafting handmade leather bags in her garage, each stitch imbued with her admiration for her African heritage and the diverse beauty of Black women. Her passion and remarkable designs soon captivated the attention of friends and creatives from various races and countries, all of whom shared a common aspiration: to elevate and celebrate Black and African cultures through unique, quality handbags. Today, Sistabag is a harmonious confluence of global efforts, a team that spans continents, each member bringing a piece of their world, expertise, and love for rich, cultural expressions into our creations. Our handbags aren’t just accessories; they’re a vibrant declaration of pride, unity, and a celebration of diverse beauty, all carefully crafted with finesse, and tailored to reflect the wearer’s personality and style. At the heart of Sistabag, each handbag is a canvas, painted with vibrant colors, bold patterns, and detailed with intricate designs, echoing traditional African prints and contemporary motifs that narrate the diverse stories of our community. Each creation is also adorned with uplifting and inspirational quotes, embedding messages of strength, resilience, and boundless potential within every carry. Navigating the complexities of a global business, Sistabag prioritizes accessibility and affordability without compromising on quality. That's why, akin to widely recognized brands like Apple, our manufacturing process is based in China. This strategic decision allows us to harness cost-effective production while still adhering to our uncompromising standards of quality through rigorous inspection and quality assurance practices. Every Sistabag handbag, though crafted miles away, is imbued with the spirit and quality promised by our brand. It’s essential to clarify that while Sistabag has roots in the United States, our branches spread globally, with every part of our international team playing a crucial role in bringing our handbags to life. From design to production, customer service to quality checks, our team members across the world contribute to the excellence we stand for, ensuring that every Sistabag aligns perfectly with our values and your expectations. When you choose Sistabag, you become a cherished member of a vibrant, global community that incessantly celebrates and supports the diverse beauty, history, and accomplishments of African American women. You’re not merely purchasing a handbag; you’re embracing your rich heritage and connecting with a worldwide network of individuals who are bound by shared experiences, dreams, and aspirations. Thank you for choosing Sistabag. Your journey, laced with the elegance of your heritage and the strength of unity, is as much ours as it is yours. Together, let’s continue to redefine, express, and celebrate what it means to be a confident, empowered Black woman in a connected world.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,239)

679 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I am absolutely in love with my plaques…

I am absolutely in love with my plaques from Sistabag! The design and presentation are simply gorgeous. The colors are vibrant, eye-catching, and beautifully put together, and the inspirational words on each plaque are truly uplifting and meaningful. You can tell that so much thought and creativity went into every detail.

Beautiful, colorful, inspirational, and absolutely stunning! I highly recommend Sista Bag! 💕✨

Sincerely
Donna Green-Harrison

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Personal Plaque

The product was easy to order & able to see exactly how your order will look! The only thing I would recommend you should do is give more/better delivery status. Other than that, my product came out beautiful! Thank you!

September 1, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

The item came in the time frame stated

The item came in the time frame stated, but it is thin and light. It is not as substantial as I thought and looks like it will fall easily. I bought it as a desk accessory, but I think it will be stuck on a shelf.

September 3, 2026
Unprompted review
Sistabag logo

Reply from Sistabag

Hi Jocelyn,

Thank you for taking the time to share your feedback. We’re glad to hear that your order arrived within the stated timeframe, but we sincerely apologize that the item was thinner and lighter than you expected and did not feel substantial enough for use as a desk accessory. We completely understand your disappointment, especially since you had expected it to stand securely on your desk.

We have received your information and noted your concerns regarding the product’s thickness, weight, and stability. Our team is currently reviewing the details and will work to provide assistance as soon as possible.

Thank you for your patience and understanding. We truly appreciate you bringing this matter to our attention.

Advertisement
Rated 5 out of 5 stars

I got the backpack

I got the backpack
I got the cup holder and phone cas
I enjoy them for all the traveling that I do it helpful because every thing is in one location

September 6, 2025
Rated 5 out of 5 stars

The entire process was really simple

The entire process was really simple. The timing of the delivery was not long and the quality of the items were quite impressive. The person that I gifted was surprised and is extremely happy about showing off her birthday gifts.

August 31, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Almost perfect

To start, the colors should match the photo. The white gown is not bright enough to stand out. And lastly, the bottom of the plaque should be wide enough to stand up without the fear of falling over. The plaque I ordered doesn't stand up that good. Thank you.

August 25, 2026
Unprompted review
Sistabag logo

Reply from Sistabag

Hi Donald,

We sincerely apologize that the plaque did not meet your expectations. We understand your concerns regarding the colors not matching the product image, the white gown not standing out clearly enough, and the plaque not having a stable enough base to stand securely without tipping over.

We’d like the opportunity to review your concerns and assist you further. Please submit a support ticket using the link below and include your order number, details of your concerns, and clear photos of the plaque, including the base and overall appearance so our support team can investigate the matter thoroughly.

Submit a support ticket: https://portal.upmerce.co/sb/submit

Once we receive your ticket, our customer support team will carefully review your case and do their best to provide an appropriate solution as soon as possible.

Thank you for your patience and understanding.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look