I’ve used a Shipsticks for several international trips. The price is fair. The instructions are easy to follow. The pickup at my home was convenient. Updates while my clubs were enroute w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #3 of 23 best companies in Shipping Company
- #92 of 204 best companies in Travel Agency
Written by the company
At Ship Sticks, our mission is to make golf travel simpler, easier, and more affordable. In 2019 alone, U.S. airlines collected $5.76 billion dollars in baggage fees, up 18% from 2018. As airlines find ways to gradually increase pricing for carry-on and checked bags, your once reasonably priced ticket is nearing double the value initially paid. Our goal is to provide golfers with a hassle-free alternative to lugging their clubs to and from the airport – so as to improve the golf travel experience, increase the number of rounds played annually, and grow the game.
Ship Sticks
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your clubs are picked up until the time your clubs are delivered.
- We Ship More Than Just Golf Clubs.
- Need to ship your luggage too? Not a problem, Ship Sticks is able to pickup and deliver your luggage to any destination. For a quote, visit www.shipsticks.com today!
Our Hours
Our White-Glove Customer Service Team is available 7 days a week by email, phone, text, or chat.
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 691-3772
- customersupport@shipsticks.com
- shipsticks.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with ShipSticks was great
Working with ShipSticks was great. Their provider FedEx sucked. FedEx missed the first two pickups and was a little slow in returning my clubs after the trip.
It all went very well
It all went very well! My delivery was made a day early though. I had to call someone to place box inside my home since I was not there yet.
Creating the shipment was a bit clunky
Creating the shipment was a bit clunky. IT said one way was $80 but after three attempts the price was over $110.00. Dropping the clubs off at FedEx was easy. Clubs were delivered in three business days with no issues. I will use this service again even though pricing was higher than expected.
Everything was handled very well
Shipsticks, Excellent efficient service
Once order placed online we were provided with clear instructions, a box to pack the clubs in and a convenient helpful drop off. Clubs arrived as planned. Will definitely use again use again.
Picked my clubs up as promised and…
Picked my clubs up as promised and delivered on time. Clubs are in excellent condition. Thank you
Very easy experience
Very easy experience, fill out the form, pay the fee, clubs back from the UK in 6 days.
Delivered early every time I have used…
Delivered early every time I have used this service and customer service is unmatched.
Everything went great
From the Shelby Twp location the woman…
From the Shelby Twp location the woman who handled my shipment was fantastic and the exchange expedient. My clubs arrived early aged if my target date.
did what said
did what said. Prefer return was a day quicker or at least am delivery, not later in day. bit expensive.....thought about 50 x2 or 100 but cost $187 when other fees. Worth 100 but not 150++
A good experience
Brief conversation with a support person who addressed my concerns, the web site experience and the reliability of the fedex delivery for not all, but most of my items across 2 different orders. Very happy with the service and will use it again
Sticks and luggage delivered perfectly!
Sticks and luggage delivered ordered on both legs! A must use for any golf trip!
Performed exactly as expected
Performed exactly as expected. On time pick up delivery, and return. Did a great job!
95% of the experience was good/great
95% of the experience was good/great. 5% that could be better would be advertising at country clubs does not mean they will package your clubs in a box and help with the labels. I was traveling, which most reasons to use Ship Sticks, and don’t have a printer for labels and needed to rent a car to find a UPS or FedEx. It wasn’t a one stop shop as I had heard about. Side note, I had one way shipping. Maybe round trip was more convenient.
Picked up on time
Picked up on time. Delivered on time. Told me when they had been picked up and delivered.
Great service. Thank you
Clubs arrived early both ways
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.