After a few months using Shef, I've learned to stretch the meals further by adding extra rice, frozen veggies and fresh lettuce. Having meals delivered every 3 weeks streamlines meal prep a lot!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The food quality at Shef is top rate! I’ve tried other services and they did not compare. They offer a wide variety of gluten free meals too and reasonably priced for what you get. I find the portio... See more
Company replied
Everything I have tried has been absolutely delicious! I haven’t been disappointed with anything. My taste buds are so happy—very, very happy! 😋 Thank you so much for your dedication, care, and commi... See more
Company replied
Food is delicious and offers varieties with different chefs preparing meals for you. I LOVE Shef’s effort towards reusing the insulated bag and ice packs. It greatly impacts our decision to support th... See more
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Company details
Written by the company
Shef connects busy families with talented local chefs who cook fresh, homemade meals for small groups of nearby households each week. Think of it as having a shared personal chef—you get the care, quality and freshness of a home-cooked meal with the convenience of takeout, often at a better price. Our vetted local chefs handle all the shopping, prep and cooking, then deliver restaurant-quality meals straight to your door. It's a human-centered alternative to meal kits and traditional delivery that puts the heart back into feeding your family, while supporting local food entrepreneurs in your community.
Culinary Excellence. Guaranteed.
Written by the company
- QUALITY OVER QUANTITY
- Local chefs submit their applications & less than 5% earn an apron.
- TASTE-TESTED TO PERFECTION
- Every dish is vetted for taste, quality & presentation by our culinary team.
- CREDENTIALS YOU CAN TRUST
- Licensed chefs & facilities — every Shef meets rigorous safety standards.
- DEDICATED TO CULINARY EXCELLENCE
- Every order is reviewed for the highest standards in safety and quality.
Love it, or it's on us
Money-back guarantee
If it’s not love at first bite, we’ll make it right. 100% money-back guarantee if you aren’t satisfied.
Contact info
United States
- support@shef.com
- shef.com
Sign Up For Weekly Shef Service
4.0
Great
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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I find using the service difficult and…
I find using the service difficult and not intuitive whatsoever
Food is good but never get what I originally ordered
October 6, 2026
Reply from Shef
Sorry the app's been confusing and your orders haven't matched what you picked! That shouldn't happen. Please email support@shef.com so we can look into this and make things easier going forward.
Overall
Overall, the food was not good, and I found hair in one of my meals. I was deeply disappointed about this order.
October 12, 2026
Reply from Shef
So sorry to hear this, that's definitely not what we want for you! Please reach out to support@shef.com so we can look into this and make it right.
Great service. Not so great selection for Vegetarians
Great service. Just wish they had more variety for vegetarians. Wish the chefs cooked more for vegetarians and vegans. It is a very limited menu.
October 12, 2026
Reply from Shef
Appreciate the feedback! We'll pass along the request for more vegetarian and vegan options. Glad you're enjoying the service overall!
Delicious and fresh food
Delicious and fresh food, reliably delivered. Have loved the meals so far (ordered 3 weeks worth of meals from here).
October 5, 2026
Reply from Shef
That's awesome to hear! Love that you've been enjoying your meals week after week. Here's to many more delicious orders ahead!
Amazing meals as always!
October 12, 2026
Reply from Shef
Love hearing this! Our shefs will be so happy to know their meals keep hitting the mark for you. Thanks for being a loyal customer!
Helps streamline meal prep
After a few months using Shef, I've learned to stretch the meals further by adding extra rice, frozen veggies and fresh lettuce. Having meals delivered every 3 weeks streamlines meal prep a lot!
October 5, 2026
Reply from Shef
Love that you've found a way to stretch the meals and make them work for you! Glad Shef's been able to simplify meal prep. Appreciate you sharing this!
Lots of tasty choices
Lots of tasty choices, on time delivery, easy to navigate and nice to have something different than my cooking!
October 1, 2026
Reply from Shef
Love that you're finding variety and a break from your own cooking! Glad the ordering process has been smooth too. Appreciate you taking the time to share this!
The food is great with good portions
The food is great with good portions. We have opted for 2 meals a week for a nice break from normal routine.
October 1, 2026
Reply from Shef
Love that you've made it part of your weekly routine! Glad the portions are hitting the mark too. Enjoy your meals!
Some meals were outstanding and some…
Some meals were outstanding and some were mediocre.
October 2, 2026
Reply from Shef
Appreciate the honest feedback! We want every meal to be a hit, so if any dish missed the mark, let us know at support@shef.com - it helps us make sure your next order is all killer, no filler!
I didn't get my food delivery on 10/5…
I didn't get my food delivery on 10/5 and it was very hard to contact the company. I am still waiting on my food and still waiting for a call or message back.
October 6, 2026
Reply from Shef
So sorry about this, that's definitely not the experience we want for you! Please email support@shef.com with your order details so we can track down your delivery and make this right ASAP.
It’s ok to freeze too!
We enjoyed most of our new dishes and decided to freeze the ones we did not eat before suggested date - and these were delicious too!
October 6, 2026
Reply from Shef
Awesome to hear the frozen dishes held up just as well! Glad you found some new favorites to enjoy now and later.
Didn’t you notice that promptly
Didn’t you notice that promptly? How much will the charge be, and there were no options for me to select the items.
October 5, 2026
Reply from Shef
So sorry for the confusion with charges and selections! Please reach out to support@shef.com so we can look into your account and get this sorted out for you.
I order three meals per week for two…
I order three meals per week for two people. Invariably, one meal is excellent and one is unacceptable – – either because the portions are so incredibly small or the protein is just a couple of ounces. It’s gotten to the point where this is an unreliable way to plan my week because when the meal is not sufficient, I have to scramble to replace it.
October 5, 2026
Reply from Shef
So sorry the portion sizes have been so inconsistent, that's frustrating when you're counting on it for the week! Please email support@shef.com so we can look into this and make it right.
Quality of food is great
Quality of food is great.
Offers variety of choices every week.
Delivery is on time.
October 5, 2026
Reply from Shef
Awesome to hear you're enjoying the variety and the food quality! We'll keep those weekly options coming!
Meals were delivered as promised and…
Meals were delivered as promised and food was delicious!
October 3, 2026
Reply from Shef
That's awesome to hear! Glad the meals hit the spot and arrived just as expected. We'll pass the kind words along to the shef!
Reply from Shef
Awesome to hear you're enjoying the quality! Our shefs will be happy to know it's hitting the mark. 😊
This company so misrepresent their…
This company so misrepresent their meals. portions are small (salmon was 2 ounces, route had 6 crawfish tails). crawfish was way too spicy.there is no resemblance to the pictures on the menu versus the actual dishes.
Also expensive. STAY Away
September 27, 2026
Unprompted review
Reply from Shef
Hi Rick, My name is Kristen and I lead the customer experience team here at Shef. I'm so sorry to hear that your dish felt misrepresented. We take things like that seriously here and I'd love to look into it further. Would you mind reaching out to me at kristen@shef.com so we can make sure this feedback gets to the right Shef and make sure you get refunded for the dish?
Food was amazing and the delivery right…
Food was amazing and the delivery right on time.
September 27, 2026
Unprompted review
Reply from Shef
Awesome to hear! Our chefs and delivery team will be happy you noticed. Thanks for sharing this!
I just made dinner for me and the wife…
I just made dinner for me and the wife utilizing our first ever Shef meal. She welcomed the break and we were both very impressed with the quality of ingredients, the great meal prep and obvious expertise of our local Shefs. For us, we've been getting lazy with prepping our own meals. Take out was not only expensive, but unhealthy and we were in a rut of ordering from the same couple places last minute. Now we want to get back into eating at home without the stress of making it all from scratch ourselves. The best part is we get to experience many different foods from multiple cultures. We're already choosing our plates for next week. It's fun nd rewarding. Great service!
September 28, 2026
Unprompted review
Reply from Shef
Love hearing this! That mix of convenience and variety is exactly what we're going for, and it's awesome you're already picking out next week's plates. Enjoy the ride through all those cuisines!
Shef still has a lot of bugs to be worked out
I’m updating my rating because their customer service did get a hold of me, gave me a full refund, and finally picked up their containers.
My original review—
1) My first (and only) delivery they didn’t actually deliver any meals. They just gave me 2 sides.
2) They don’t have live customer service, so you have to argue with an AI chatbot while having to cook dinner unexpectedly.
3) I canceled and they still reached out to me like I was subscribed leading to confusion.
4) Never full refunded me after they said they would.
5) I tried to return their containers twice, once while I was canceling and once via a follow up email. The containers were not picked up either time so they charged me $23.
September 5, 2026
Unprompted review
Reply from Shef
Hi Crystal, This is Kristen (CX Lead at Shef), I know we're already in touch via email, but I just wanted to reiterate that what you experienced does not meet our expectations and we're committed to making this right for you.
We care deeply about our community at Shef and our goal is to make people's lives easier, never to add more stress or confusion.
I'm so sorry we missed the mark in a few areas for you. I'll follow-up on our email thread so we can make sure to pick-up your reusable containers ASAP to get your deposit refunded and sort through anything else that is outstanding.
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