We can send money from individual to individual free of charge using Twint but Salt charges just about CHF12 per year to use this feature. The only way around it is to have them automatically deduct t... See more
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My mobile subscription is about to expire. They started calling me months in advance. I told them I do not want to continue with Salt. They keep on calling! Almost every other day I get a call from Sa... See more
Company replied
Scammy, both overtly and not. 1. Before signing the contract, we asked the agent, whether Salt is active in the EU. He confirmed. Only when travelling in the Baltics and getting hit by daily charges... See more
Company replied
Curious interpretation of unlimited... I was using my Salt account in France. Received an SMS : Data unlimited, SMS unlimited, so on so forth. Everything "unlimited". Got a day after a first message... See more
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Company details
Written by the company
Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network. With Start, Basic, Swiss, Europe, World, Young and Surf, Salt offers a comprehensive portfolio of personal, straightforward and efficient mobile flat rate subscriptions. At up to 1 Gbps and no extra costs, Salt customers can surf on the fastest available internet connection (4G+) –without any speed limitation. Salt’s ultra-fast 4G+ network covers over 55% of the Swiss population and its 4G network covers even 99%.Thanks to its ultrafast broadband solution called Salt Home, Salt provides a unique triple play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical date transmission rates of up to 10 Gbit/s. Salt Home can be combined in an gainful way with Salt’s powerful mobile flat rate subscriptions. Salt in figures: 1,286,600 postpaid customers (as of 30.09.2020), 103Salt Stores and 4G coverage of 99% of Switzerland’s population.
Contact info
Rue du Caudray 4, 1020, Renens, Switzerland
- socialmedia@salt.ch
- salt.ch
1.2
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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Ver bad network and bullshit mobile network
The worst network and bullshit mobile network. Doesn’t work. I feel I am in west africa in Switzerland
November 2, 2025
Unprompted review
Reply from Salt Mobile
Hello Hasan, we are sorry to hear about your difficulties. We invest heavily in expanding our network and strive to offer the best possible service and quality at the best prices. However, certain limitations or short-term disruptions cannot be completely avoided. In recent years, our network has been rated ‘outstanding’ on several occasions, and we guarantee that our teams will continue to work hard to provide the best possible experience. If you have any issues, please feel free to contact our support team on 0800 700 700 and we will help you. Kind regards, Sarah
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N1 Slowest internet provider in Switzerland
Honestly, don’t fall for the marketing ploy they have the slowest data and internet speeds in Switzerland. They barely have coverage in most areas in Switzerland even dense urban areas.
I’ve been in the army and have been in various areas in Switzerland. My comrades with different mobile carriers in EVERY situation had better data, meanwhile I was struggling to even load a Google page. Should’ve seen this platform to understand how scammy this company can be. DONT advertise fastest internet speed if you can’t back it.
October 31, 2025
Unprompted review
Reply from Salt Mobile
Hello Lucas, thank you for your feedback. We are very sorry to hear that you are dissatisfied with our services. Customer satisfaction is very important to us, and we strive to offer the best possible quality in terms of service, value for money, and network coverage. We work hard to provide our customers with the best possible experience, and our efforts have been recognised with several awards in recent years. We continue to invest heavily in expanding our network and do our best to meet current requirements and anticipate future developments. Nevertheless, certain restrictions or short-term disruptions cannot always be completely avoided. If you need any assistance, please feel free to contact our hotline at 0800 700 700. Kind regards, Sarah
Penalty for nothing
They just gave me a penalty for nothing. They made a stupid payment system and counted my payment for the next month (from their hot-line explanation). It was paid with their my.salt portal and you just sending an ammount, you can`t choose the month. It`s fraud!
P.S. For the Salt answer: no any SMS was received about the payments, I described your hotline explanation of situation - he said I paid for next months and I have penalty for previous month, also I should be thankful that I have penalty for June only in August, while already paid for July and August. And sure I can have a discount and penalties will be deleted if I will sign new contract! Fraud!
August 25, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. If you log into your customer account, you will find a detailed overview of any outstanding amounts. You will also see all invoices and payments that have been made, along with the date. If you have several outstanding and overdue amounts and make a payment, the overdue balance will always be settled first.
Reminder fees are only charged if the due date of an invoice has not been met and the invoice has either been paid late or not at all. Before these costs are charged, each customer is informed of the overdue amount free of charge via SMS. If payment is still not made, reminder fees will be charged. I understand that such fees are annoying, but it is the customer's responsibility to meet the due date stated on the invoice. Kind regards, Sarah
Customer service is an absolute disgrace stay AWAY from this company
I have been a customer with Salt for many many years. My newest subscription is for 2 years this will be the LAST.
My previous subscription there an iPad mini included it never arrived. 2 years ago still waiting.
My newest subscription include an iPhone 17 the subscription was made on the 5th of October 2025 today the 24th of October 25 I decided to call the so called customer support.
Got in contact with someone who sounded like they just woke up, and was informed that the phone has a delay for 3-4 weeks……Had this been mentioned before I made the subscription. My patience would have been accordingly.
I think the customer service is an absolute disgrace and SALT brand them selves as the best internet provider in Switzerland. Who ever woted this must be deluded.
Shame on you SALT.
As already mentioned this will be my last ever subscription with this company.
October 24, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for sharing your experience with us. We are very sorry that it was negative and that you are dissatisfied. Your reaction is completely understandable, and we understand how annoying it is when there are delays in the delivery of your new device. Generally speaking, the devices are available, but unforeseen circumstances can cause delays in delivery times at the manufacturer. As a result, we are unfortunately not always able to meet the delivery date. Unfortunately, we have no direct influence on the situation in such cases. Nevertheless, we do our best to meet delivery times as closely as possible and to process shipments as quickly as possible. We sincerely apologise for any inconvenience caused. If you wish, you can send us your enquiry and your order number by email to socialmedia@salt.ch. We will then be happy to check the status of your order together. Kind regards, Sarah
Complete scam
Complete scam. Even though I stopped with the contract process, they somehow made a contract without my consent and started sending me invoices.
Their customer service says totally wrong stuff and wastes your time. NEVER USE THIS SERVICE.
Your contract division should be well aware of the practice to making a contract without proper ID verification completed.
July 11, 2025
Unprompted review
Reply from Salt Mobile
Hi, very thorough identity checks are carried out when a subscription is taken out, in particular by ID Check. Can you e-mail the number concerned to socialmedia@salt.ch so that I can check what has happened? Thank you. Angelo
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Bad service in a worse bundle
I was really happy wit Salt however they put me in a bundle called Europe XXL and all of a sudden I lost most of the coutries from a previous subscription. It is almost impossible to get the whole Europe and it is really frustrating. Then you travel abroad and you get immediately a charge of 10chf for roaming. I cannot understand how good it was before to absolute crap service they offer right now.
October 21, 2025
Unprompted review
Reply from Salt Mobile
Hello Jan, I've only found one number in your name in our database, and your subscription has been Europe XL since it started and has never changed. Unless it's another number, I don't understand your comment. You can e-mail me more information at socialmedia@salt.ch if you wish. Br, Angelo
They took over my Internet connection…
They took over my Internet connection at the Central from a different provider without telling me or the provider. After a week it's still not disconnected and I am still waiting without Internet. Even without being a customer with salt they find ways to mess it up.
October 17, 2025
Unprompted review
Reply from Salt Mobile
Hello and sorry for the inconvenience. Do you have a Salt Home customer number so that I can check what's going on? You can e-mail it to me at socialmedia@salt.ch. Thank you. Angelo
Excellent Service
I am with Salt since I moved to Switzerland, more than 3 years ago. I activate a new mobile number and, for the record, the mobile network does not really suck, as many people on the internet are complaining about. I never actually had a small problem with the mobile network coverage or outage of any kind. After one year, I activated the Salt Home (10Gbit/s FTTH). Never had an issue as well. If you have the correct equipment at home you can faster speed, rather than 1Gbps that most providers can offer. Honestly, on the service, nothing bad to say, well done!
I would suggest to improve on the selling price: on the market there are a few other ISP that can offer the same service at a cheaper price, like 39-./month or so.
October 17, 2025
Unprompted review
Reply from Salt Mobile
Hi Jimi, Thank you for taking the time to give us your feedback and I'm pleased to hear that you are satisfied with our services. Best regards.
Angelo
DO NOT SIGN A CONTRACT WITH THIS…
DO NOT SIGN A CONTRACT WITH THIS COMPANY. They refuse to cancel it. You cannot email them nor phone them to cancel, they ignore you and keep sending invoices. Sometimes their phone number does not work.
Edit: As I was no longer using the SIM sending me messages via SMS means I won't receive them. I left Europe. I told you that. I have not received any phone calls from you either, the SIM is not in my phone so how could I? Your response includes things that cannot be true.
October 9, 2025
Unprompted review
Reply from Salt Mobile
Hello Lara, thank you for your feedback. We have looked into your request and have been able to determine the following. Contrary to your statement, the termination of your contract was already registered at the end of September, in accordance with the contract terms and notice periods you agreed with us. The cancellation was also confirmed to you via SMS, so we do not understand your concern. The same was confirmed to you by telephone yesterday. Until the end of the contract, the bills must of course be paid, regardless of whether you use the services or not. We would like to thank you for using our services and wish you all the best. Kind regards, Sarah
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Terrible Experience with Salt Mobile
I subscribed to Salt with a new device that I was told that it will arrive within one week. It’s now been almost four weeks, and I haven’t received any update whatsoever. No one seems to care.
I called customer support and got connected to an agent in India who had no idea what was going on and couldn’t give me any real help — just told me that delivery could take up to six weeks! That’s ridiculous and completely different from what was promised.
I also tried reaching out via chat, but they were just as careless. They are simply hard to reach and even when you reach them, you’ll be connected to an agent somewhere on the other side of the globe, which they don’t have a clue about your situation and can’t really help you.
Very disappointed with Salt’s service and communication. Definitely not recommending them to anyone.
September 17, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for sharing your experience with us. We are very sorry that it was negative and that you are dissatisfied. Your reaction is completely understandable, and we understand how annoying it is when there are delays in the delivery of your new device. Generally speaking, the devices are available, but unforeseen circumstances can cause delays in delivery times at the producer. As a result, we are unfortunately not always able to meet the originally specified delivery date. Unfortunately, we have no direct influence on the situation in such cases. Nevertheless, we do our best to meet delivery times as closely as possible and to process shipments as quickly as possible. We sincerely apologise for any inconvenience caused. We hope you will receive your delivery soon. Kind regards, Sarah
Best store and best customer service
Best store and best customer service , Special thanks to Nina and Xheladin .
Aways understand customers need.
Verry helpful and the best Salt Store in Zurich for there customer service and customer satisfaction.
Thank you
October 7, 2025
Unprompted review
Reply from Salt Mobile
Good morning, thank you very much for your positive feedback. We are really pleased to read that you are satisfied with our service and the staff at the Salt Store. Thank you for your trust! Have a nice day. Kind regards, Sarah
Retarded
I have been with Salt since I had my first mobile phone, so almost 20 years. Moving to a different country I got told that I could terminate my contract anytime they receive the confirmation that I have moved abroad. Now they want to charge 199CHF admin costs. Not even insurances do that. Retarded.
October 2, 2025
Unprompted review
Reply from Salt Mobile
Hallo Linda, danke für dein Feedback. Wir bedauern sehr, dich nach so vielen Jahren als Kundin zu verlieren. Dein Ärger ist nachvollziehbar. Die Entscheidung umzuziehen stellt vertraglich jedoch eine einseitige Entscheidung dar, wodurch die Fortsetzung des Vertrages für die anfänglich abgeschlossene Vertragslaufzeit leider nicht mehr sichergestellt werden kann und aus diesem Grund Gebühren anfallen. Soweit ich sehe, hast du bereits am 23.09. eine erste E-Mail dazu bekommen. Wir bitten dich darum, darauf zu antworten und dem Kundendienst alle nötigen Dokumente zuzusenden, um das Anliegen entsprechend weiterbearbeiten zu können. Wir hoffen trotzdem, dich eines Tages erneut bei Salt als Kundin begrüssen zu dürfen und wünschen dir alles Gute! Liebe Grüsse, Sarah
Salt is a good business
I have been with Salt who use to be Orange for about 20 years and I can say Salt is very good. When my Abo is nearly ending I receives some kind of offer to renew i can’t complain. I would recommend it them any day.
September 21, 2025
Unprompted review
Reply from Salt Mobile
Hello Carol, thank you very much for taking the time to review your experience ⭐ We are really pleased to read how satisfied you are with our service. We thank you for your trust and wish you a wonderful day. Best regards, Sarah
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Worst service
After many years with this company i can assure you that this is the worst mobile provider in CH. They will always try to find a way to overcharge you for whatever reason… payment method so more complicated than before…
I would definitely cancel all my subscription… only salt home is the best… mobile contract the worst…
September 14, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We are very sorry to hear that you are dissatisfied. What exactly are you referring to when you mention payment methods? We continue to offer the same payment methods as before, and our customers can choose between different options to suit their needs. There has only been one recent change relating to online payments via customer accounts. In recent years, Salt has continuously developed its digital services – in particular the MySalt app and online payment options – in order to best meet the expectations and needs of its customers. The introduction of these features has led to a significant increase in instant payments via the Salt customer portal. This has resulted in a noticeable increase in technical effort and associated costs. In order to cover these additional costs and to continue investing in the quality and availability of our digital services, a flat fee of CHF 0.95 per transaction will be charged. This fee applies exclusively to instant payments made via the customer portal, e.g. ‘My Account’. Of course, free payment alternatives will continue to be available to you. You can find more information at https://www.salt.ch/en/mobile/bill-payment. Our support team is also available to assist you on 0800 700 700. Best regards, Sarah
the worst mobile operator
September 15, 2025
Unprompted review
Reply from Salt Mobile
Hello Valun, thank you for your feedback. What is your opinion based on? If there is anything we can do for you, we are happy to help. Kind regards, Sarah
he Most Difficult Cancellation Process I Have Ever Experienced
Absolute garbage service. Salt has mastered the art of trapping you in a contract and making it a Herculean task to escape. I signed up for a simple ABo package for my daughter's smartwatch, a seemingly straightforward 14.99/month "Start Max" plan. What I got was a two-year sentence.
The overcharging for such a basic service is bad enough, but it's the cancellation process that is truly scandalous. I was not even allowed to schedule a cancellation until a mere three months before the contract's expiry. This is a transparent tactic to make you forget or miss the window.
When I finally did call to cancel, it was a test of my patience. The line dropped not once, but twice, forcing me to start over with a new agent each time. After being put on hold, transferred, and interrogated, it took me a staggering 40 minutes just to cancel a single, small contract. Forty minutes of my life wasted just to get out of their clutches.
Salt's business model seems to be built on frustration and obfuscation. They make everything easy on the way in and impossibly difficult on the way out. Avoid them at all costs unless you enjoy being held hostage by your mobile provider. This experience has been beyond infuriating.
September 9, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you faced during the cancellation process and for any inconvenience caused. Our contracts are designed with fixed terms to offer fair prices and good service quality. We offer different contracts with varying durations, and ultimately it’s up to the customer to choose the option that best fits their needs.
According to the terms and conditions you agreed to, contracts can be cancelled earliest 6 months before the contract ends, which is part of the contractual agreement. I’m also sorry that you experienced longer waiting times. We do our best to keep these as short as possible and to be there for every customer. We still hope to welcome you back as a customer someday. Best regards, Sarah
After many years with this company i…
After many years with this company i can assure you that this is the worst mobile provider in CH. They will always try to find a way to overcharge you for whatever reason. Very sharky behavior to milk money away from their customers. Happy I left.
NOT RECOMMENDED!
September 9, 2025
Unprompted review
Reply from Salt Mobile
Hello Yuseff, thank you for your review. It is unfortunate that after so many years you have decided to end your contract with us. We deeply regret this decision, and it is also disappointing that you would not recommend us as a provider. Nevertheless, I would like to address the points you raised in your review. Additional costs are never charged without justification. Extra fees arise only due to the customer's usage in relation to their contract. These may include charges for services that are not included in the tariff, reminder fees, fees for early contract termination, or service charges, for example, for online payments. As you can see, fees can occur in various situations, but always based on the customer's usage. If only the services included in the subscription are used, invoices are paid on time, and the contract is terminated according to the agreed terms, no additional charges will be applied. Customer satisfaction is very important to us, which is why we strive to offer the best possible quality – whether in terms of our service, value for money, or network coverage. We work hard to provide our customers with the best experience. We appreciate all feedback that helps us improve, and we hope to welcome you back as a Salt customer one day.
Best regards, Sarah
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24 months contracts and not even the best packages.
SALT gets everyone stuck with the 24 months contracts and do not even have the best Packages and services.
Have been a client but totally regret now. To terminate the contract they require full payment... that is so crazy nowadays.
Look for SWYPE or DIGITAL REPUBLIC.
Thank me later.
September 8, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We are very sorry to hear that you are so dissatisfied. We offer different contracts with varying durations. Therefore, the statement that we only offer contracts with a 24-month duration is not correct. Ultimately, the decision is up to the customer to choose the offer that best suits their needs. The contract duration is clearly stated in the contract, so every customer is informed about it before signing. Kind regards, Sarah
Please do not use this service.
Please do not use this service.
I terminated my contract on 24 January 2025, effective 25 August 2025, because Salt is simply more expensive than other providers.
During this time, I was called 5 times by Salt salespeople, despite explicitly requesting not to be contacted again.
Now, on 3 September 2025, I discover that Salt never cancelled my contract – instead, they just removed my discount (???). The idea that I supposedly wanted to cancel only my discount but not the entire contract is a level of incompetence that leaves me in disbelief.
Do yourself a favor and do not fall into the Salt trap.
September 3, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. I am sorry to hear about your difficulties. Please send me the issue described here and your number via email to socialmedia@salt.ch and we will look into your issue together. Kind regards, Sarah
Stay Away – A Legalized Scam
I would never recommend Salt, no matter how attractive their cheap deals may look. I had been with them for several years on a very basic, low-cost plan, and things seemed fine — as long as I was extremely careful that they wouldn’t “accidentally” upgrade me.
The nightmare started when I decided to change provider. I called to inform them, and was told (unfortunately, only by phone, so no written proof) that all I had to do was set up the switch with my new provider and keep paying until the end of my contract — three months, which I was fine with.
Instead, the day my contract ended, Salt automatically upgraded me to a much more expensive deal. When I reached out, they claimed they had “never received the information” from the new provider, so they just assumed I was staying with them, and “helpfully” upgraded me.
As if that wasn’t outrageous enough, once my new provider tried again to send the confirmation, Salt slapped me with a penalty for abrupt interruption of contract. In the end, their shady system forced me to pay for more than a year extra.
This is not a company you can trust. Their entire process is designed to profit from people leaving them, with unclear communication and manipulative practices. Do yourself a favor: avoid Salt at all costs, no matter how cheap they seem.
January 1, 2025
Unprompted review
Reply from Salt Mobile
Hello Giulia, thank you for your review. We’d like to take this opportunity to clarify the terms of your contract. Contracts with a 24-month duration can be cancelled with 60 days’ notice before the end of the contract. If the cancellation is submitted on time and in accordance with this notice period, you continue to benefit from the discounted rate until the end of the term. In most cases, this discount is valid for the entire 24 months. If the contract is not cancelled in time, it is automatically extended by one month. Please note that the 60-day notice period is calculated from the original contract start date. If the cancellation is received too late, the contract is extended accordingly. In your case, the cancellation was submitted after the required deadline, which led to a one-month extension. As a result, the discount expired at the end of the original 24-month period, and the standard subscription price applied from that point on. Additionally, we received a number porting request in which you indicated a desired cancellation date that did not comply with the applicable notice period. This request was submitted via the official form, where you personally specified the early termination date. Because the notice period was not observed, an early termination fee was charged in accordance with the contract terms. We understand that this situation may be disappointing, but all steps taken were based on the conditions agreed upon at the start of the contract. Ensuring timely cancellation and accurate information during the porting process is the responsibility of the contract holder. We regret your decision to terminate your contract and wish you all the best. Kind regards, Sarah
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