GoMo Schweiz Reviews 

They promised a price of 9.95 CHF, and then on the second day, a bill for 30.05 CHF arrived.
HOW COULD THEY DO THAT?

Worst network in Switzerland. Just got charged Fr230 for canceling my contract that was supposed to be month to month contract. I highly recommend not to use this network.

I am extremely disappointed with GoMo Switzerland’s billing accuracy and customer support.

Billing Errors: My contract rate for GoMo Europe is CHF 17.95/month (CHF 19.95 minus a permanent CHF 2.00 promo discount). However, on my July invoice, GoMo failed to apply the discount and charged the full CHF 19.95.
Contradictory Support: When I reached out to chat support, the AI bot first told me I had overpaid by ~CHF 20 via TWINT. Then a human support agent ("Nadine") contradicted the bot, claiming the discount wasn't missing but was delayed to August — but couldn't explain where August's discount went or why usage numbers kept shifting.
Unprofessional Behavior: When I politely asked for clarification on why the discount was omitted, the agent gave dismissive replies ("I have already explained") and abruptly closed the chat on me while the issue was completely unresolved.
GoMo has no email support or ticketing system, leaving customers trapped in a live chat where support agents can simply hang up on billing disputes. Extremely poor service.

they are a scam. only god knows why they are allowed to exist in Switzerland.

For one month that I was late to make a payment due to exam stress, they charged me two 30 chf reminder fees, I believe I received only one, and a 50 chf suspension fee, without specifically notifying about suspension fee or anything. If you talk to them via the chat, they're rude, will cut off the conversation, so basically about to spend 110 chf for a predatory company. Stay clear! Better pay five francs more elsewhere.

Edit: It was fixed, after I emailed.

Formal complaint – Continued charges and threatening payment demands for a service that was never activatedI'm extremely disappointed with my experience with GoMo. While I was staying temporarily in Switzerland, I ordered one prepaid SIM card. Since it never arrived, I contacted customer service. Instead of resolving the issue, GoMo ended up sending me two SIM cards, even though I had only requested one. By the time they arrived, I had already left Switzerland and returned to Germany. Neither of the two SIM cards was ever activated or used. Despite this, GoMo has been charging me as if both SIM cards were activated. On 13 May, because of the constant payment requests, I paid the amount corresponding to one SIM card only, since that was the only one I had ordered. Even after that, they have continued demanding additional payments. What is even more unacceptable is that GoMo keeps sending payment reminders and collection letters to an address where I have never lived permanently. Someone kindly agreed to receive the SIM card on my behalf, but these repeated letters are causing unnecessary inconvenience to them, as they have nothing to do with this matter. If GoMo continues sending collection letters to that address and does not correct this situation, I will file a formal complaint with the appropriate consumer protection authorities. I expect fair treatment, accurate billing, and responsible customer service. Instead, I have received unjustified charges and poor handling that is also affecting third parties unnecessarily. I hope this matter will be reviewed promptly, your records corrected, and this problem resolved fairly.

08/08/2026
Formal complaint – Continued charges and threatening payment demands for a service that was never activated

I am writing this follow-up review because, despite my previous complaint and GoMo’s promise to contact me, nobody has called me and the situation has not been resolved. On the contrary, I continue to receive payment demands and threatening correspondence.
Earlier this year, while I was temporarily in Switzerland, I ordered one prepaid SIM card from GoMo. The SIM never arrived while I was in Switzerland. As a result, I had to leave Switzerland and return to Germany.
Instead of resolving the original delivery problem, GoMo subsequently sent two SIM cards, even though I had only ordered one. By the time they were sent, I was no longer in Switzerland. Neither SIM card was ever activated, used, or provided with any service to me.
Despite this, GoMo continues to charge me month after month as though I had an active service. I have repeatedly received emails demanding payment, and I have also received payment/collection letters.
On 13 May, after receiving repeated demands for payment, I made a bank transfer for the amount corresponding to one SIM card, because that was the only SIM I had originally requested. I have nevertheless continued to receive demands for further payment.
What I find particularly unacceptable is that GoMo continues to send letters to an address where I have never lived. Someone kindly agreed to receive the SIM on my behalf at that address, but they have absolutely nothing to do with my GoMo account or this dispute. These people are now being repeatedly disturbed by GoMo’s payment and collection letters, including threatening language, despite having no responsibility whatsoever for this matter.
I have already raised this issue with GoMo and was told that I would be contacted by telephone. That call never happened. Instead, the payment demands have continued.
I therefore consider GoMo’s handling of this matter completely unacceptable. I am formally requesting that GoMo:
immediately stop charging me for services that were never activated or used;
stop sending payment or collection correspondence to the third party’s address;
correct their records and remove any unjustified outstanding balance;
provide me with a written explanation of why I have been charged for inactive SIM cards; and
confirm in writing that this matter has been fully resolved.
If GoMo continues to send threatening payment or collection correspondence to people who have nothing to do with this account, I will proceed with a formal complaint to the appropriate consumer protection and telecommunications dispute-resolution authorities.
I am posting this update publicly because GoMo has had more than enough opportunity to resolve this matter directly and has failed to do so.
I expect GoMo to stop these unjustified demands and resolve this issue immediately.

Number still inactive after one month (3 weeks to transfer the number - the app claims the number is now active although is it still not working). Temporary number was never active. As I wanted to cancel I was told earliest I would be able to would be 2 months (1 month contract + 1 month notice) although their publicity states clearly there is no minimal stay.

Update:
Your message wasn't delivered to because the address couldn't be found, or is unable to receive mail.

Just goes to show!!

Easy to join, designed to be hard to leave — but the fees are negotiable if you push.

GoMo reels you in as the cheapest SIM in Switzerland, then makes leaving as painful as possible. Chat-only support, a cancellation process that's easy to get wrong, and near-identical websites across different countries so you can 'cancel' on the wrong one and never realise. I was billed for months after leaving Switzerland, then slapped with a CHF 30 reminder fee and a CHF 50 'suspension' fee for good measure.

Here's the part worth knowing: their chat agent flatly refused to remove anything — 'the system won't let me.' So I sent a formal written complaint stating I would refer the matter to ombudscom, the Swiss telecom conciliation body. Within a day, all 80 CHF was cancelled and my account confirmed settled.

That's the whole trick. Ombudscom costs you a maximum of CHF 20 to file; it costs the provider several hundred francs to take part, win or lose. They will not fight you over 80 CHF once you say the word. The fees were reversible the entire time — GoMo just counts on you not knowing that.

So if they hit you with 'reminder' or 'suspension' fees: don't argue with the chat agent, don't just pay. Put it in writing, name ombudscom, screenshot everything.

On june 12 2026 I entered my details on the Gomo website to begin the process of changing my mobile operator. However, I decided not to proceed before completing the registration and therefore never uploaded my identity documents. As a result, the operator change was never finalized.

To ensure there was no misunderstanding, on june 23rd I contacted Gomo's customer support via chat and explicitly requested that my operator change request be cancelled. The customer service representative confirmed that my request had been deleted.

Afterwards, I repeatedly received 17 SMS messages from 499 stating: "To confirm the transfer of your number to a new prepaid operator, reply YES. Otherwise, reply NO." I replied "NO" multiple times, clearly indicating that I did not authorize or wish to proceed with the transfer.

Despite this, approximately one month later I received a bill stating that my Gomo mobile number had been activated and that I was required to pay for the service.

I then contacted Gomo's customer support. During the first chat, the representative closed the conversation immediately after I explained the situation. During the second chat, I was told that I needed to create a new offer request on the website and pay for it before I could cancel it (why was never explained). When I refused to pay for a service that I had never requested or used, the representative ended the chat. During the third chat, I was informed that the contract had already been terminated and would officially end on 31 July 2026, and that I was still required to pay, even though the service had never been active on my phone and I had never used it. When I disputed this, that representative also closed the chat abruptly.

It is also important to note that Gomo does not provide a telephone customer service line. Customers can only communicate through online chat, and there is no option to speak with a representative or request a callback.

I do not understand how my request could have been processed when I never completed the registration, never submitted the required identity documents, explicitly requested that the application be cancelled, received confirmation that it had been deleted, and repeatedly refused the number transfer by responding **NO** to every confirmation SMS. Under these circumstances, I do not believe I should be held responsible for charges relating to a service that I neither authorized nor used.

Mi experiencia con Go-Mo ha sido muy decepcionante.
Su publicidad da a entender que no existe permanencia, pero la realidad es muy distinta. Cuando quieres cancelar una línea, incluso después de llevar más de un año como cliente, te obligan a pagar dos meses más: el mes en curso y un mes de preaviso.
Ellos se justifican diciendo que está indicado en las condiciones del contrato, pero esa información no aparece de forma clara en su publicidad, donde destacan que "no hay permanencia". Considero que es una forma de publicidad engañosa.
Además, su asistente automático por chat indica que solo debes pagar el mes completo al avisar con antelación, y en ningún momento deja claro que sea obligatorio pagar dos meses. Esa falta de claridad puede llevar a muchos clientes a error.
Finalmente no di de baja todas mis líneas porque no quería perder mis números personales, pero desde este momento cambiaré de compañía.
Comparto esta reseña para que otras personas conozcan mi experiencia. A veces lo barato termina saliendo caro. Mi consejo es leer muy bien todas las condiciones antes de contratar y no dejarse llevar únicamente por la publicidad.

My experience with Go-Mo has been very disappointing.

Their advertising gives the impression that there is no minimum contract period, but the reality is quite different. Even after being a customer for more than a year, if you want to cancel a mobile line, you are required to pay two more months: the current month and an additional notice month.

They justify this by saying that it is stated in the contract terms, but this information is not made clear in their advertising, where they prominently claim that there is "no commitment". In my opinion, this is misleading advertising.

Furthermore, their chat assistant indicates that you only have to pay for the full month when you give notice in advance, and it does not clearly explain that paying for two months is mandatory. This lack of transparency can easily mislead customers.

In the end, I did not cancel all of my lines because I did not want to lose my personal phone numbers, but I am already switching to another provider.

I am sharing this review to help other people avoid the same experience. Sometimes the cheapest option ends up being the most expensive. Read all the terms carefully before signing up and don't rely solely on the advertising.

They keep adding to the bill international sms I've never sent. Chat support is a joke, they refuse to do anything. No answers by mail as well.

Weak signal service, connection speed is also quite slow.

I was in Japan for three weeks. During the first week, I did not use any mobile data because I had access to Wi-Fi. I then bought two Japan Passes to have internet access for the next two weeks, which cost me CHF 30.

I have a so-called GoMo Europe plan, which is supposed to include unlimited internet access within the European zone. And yet, suddenly, my bill was over CHF 127.

I tried to contact a human assistant because they only have a chatbot on their website that keeps repeating the same information over and over again. The human assistant was unbelievably rude - it genuinely made me wonder whether GoMo is a scam. The assistant closed the conversation without answering any of my questions or properly addressing my case.

I was charged over CHF 60 for 4 GB of internet usage in France - where I am supposed to have unlimited internet access under my Europe plan. I am not going to be scammed into paying for that.

To make matters worse, they do not even provide an official email address where customers can file a complaint. The only options are the useless chatbot and this chat with an assistant who behaves like a child behind a computer and makes typos in English, or saying 'NO', which is absolutely inappropriate. I have screenshots of everything.

DO NOT USE GOMO!!

Here's a "conversation", or rather an attempt, with an assistant:
Me: Hello! I was just wondering if the calculation of my bill is correct — I went to Japan for 3 weeks, where I was using WiFi only for 1 week, and then I bought 2 packages of Japan 7-Day Passes from GoMo. Now I noticed that my bill is over 125 CHF, where 60 CHF is described as “internet abroad” — I have some troubles understanding if it’s correct, because I had the passes.

Agent: Could you please provide your order number (14 digits, starts with 25/26) or account number (invoice, 1st page, starts with 6)?

Me: My account number is [REDACTED] and order number is [REDACTED].

Agent: Thank you for providing those details.

Agent: The invoice is correct; there is no error.

Me: Can I have a more detailed explanation on why is it so high, if I bought “Japan 7-Day Data Pass” twice?

Agent: Yes let me check

Agent: [sends invoice PDF]

Agent: Here

Me: Yes, I’ve seen that file — but it doesn’t contain explanation on my problem — it just says 60 CHF for internet while abroad, even though the package should be active — therefore no additional cost for that.

Agent: 60 CHF france internet

Agent: not in japan

Agent: you hade a pass for japan

Me: Isn’t France included in my package GoMo Europe? with unlimited internet in Europe?

Agent: Let me see

Agent: They are included, yes, but you had already used them.

Me: Shouldn’t it be unlimited?

Agent: NO

Agent: zou just have 5 GB

Me: Okay, so it is still below — in the invoice it says I used below 5gb

Me: 4,02GB to be exact

Agent: Please note that all necessary information regarding your request has already been provided. Since you have no further requests, I will close this chat. I wish you a nice day.

[Conversation ended]

1st edit: I tried to contact an assistant again. I explained everything what happened and that I will pursue it further if nobody responds to my case, and they closed a chat again, saying: Agent: As we do not have any response from you, I will close the chat. Don't hesitate to come back if you need to. I wish you a beautiful day !

I've had an outstanding experience with GoMo Switzerland. The signup process was incredibly simple, activation was fast, and everything worked exactly as promised from day one.

The network coverage has been excellent across Switzerland, whether in major cities, smaller towns, or while traveling. Mobile data speeds are consistently fast, streaming is smooth, video calls are reliable, and I rarely experience any connectivity issues.

What stands out most is the value for money. GoMo offers a very competitive plan with no unnecessary complexity, hidden fees, or confusing conditions. The service delivers everything I need at a price that is difficult to beat.

I also appreciate the flexibility and transparency. Managing the plan is straightforward, billing is clear, and the overall customer experience feels modern and hassle-free.

After using several mobile providers over the years, GoMo has been one of the best experiences I've had. Reliable coverage, strong performance, affordable pricing, and a simple customer experience make it an easy recommendation for anyone looking for a mobile plan in Switzerland.

Horrilble experience by this scammers operator,, after you payed your bill, they will charge you with another one,, wel go and do it mo*ther pakers!!!!burn to hell..f*king scammers!!!!

(Ticket no: 28599335
I try to close my gomo account during a week and there is literally noone to contact.
At the end i will have to pay for nothing.

I have been having problems with GoMo since the beginning. When I signed up, there was no contact or confirmation of my signature for days and I had to go to another company to get my SIM card. Days later, I receive a ESim that I had no idea I was going to receive. I had a chat with Ivan on the 19/02 to cancel my plan, which I never activated, he said he would cancel for me. It was never done, and I keep receiving invoices for a service I never used, never activated. I keep on trying to chat with them but they never answer, there is no email to contact or no phone number. This is a very abusive and with a horrible guest service company.

The next minute after I registered I cancelled it because lack of support and no understanding of what my need was.
After 6 months of many chats, go mo is still asking for additional payments.
Customer service is unable to close this. I asked for an immediate closing invoice which I paid, yet an other invoice came. That is totally unacceptable with no option to have a CV mean to express my frustration. Hence my rating

Terrible experience with GoMo/Salt.
Customer support is almost impossible to reach online, and getting real assistance is extremely frustrating.

I requested to close my account and was told that I had to pay for 2 additional months to terminate the contract. I paid everything they asked for.

After that, I was also charged reminder fees, which I paid as well. Now I am being asked to pay another 30 CHF without any clear explanation or understandable invoice justifying the charge.

It is absurd to keep receiving extra charges even after paying everything requested. Very poor communication, inefficient customer service, and an overall disappointing experience.

I absolutely do not recommend this operator.

I had VERY good experience since I transferred from sunrise my number to GoMo .. however the last weeks I am getting abroad in EU.. some long .. “page loading” signs and often i have to connect to local wifis ..
i dont know if it is a temp problem but i could send screenshots to them to have a look

Orribile customer support. Paid almost 200chf instead of 19. They cut off my service and never reinstall it even after I paid!! Stay away!

Reply update:
1st you took one day to reply to a negative review and I'm still waiting 2 weeks for you to reply to an email while my account is till sospended? Really? Ridiculous
2nd I payed for the extra charges already 2 weeks ago and I payed a lot of money unexpectedly, but I paid. Still the account is blocked so what on earth are you talking about
Really we need an option for 0 stars here or - numbers
3rd no I'm not gonna waiste hours and hours trying to contact your company in a pointless chat where I repeat myself over and over to still have no resolution...