Rocket Lawyer Reviews 

9,867
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the platform is extremely simple and intuitive to use, allowing them to draft legal documents quickly and efficiently without hassle. Customers also appreciate the professional support provided by the staff, noting that representatives are approachable, thorough, and very helpful when explaining complex terms. However, some customers also noted that the company relies heavily on an ongoing subscription model rather than offering flexible single-use options for occasional needs. Additionally, a few reviewers felt dissatisfied because certain specific questions or follow-up requests were never fully acknowledged or resolved by the team.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick, simple, and easy it is to... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers praise helpful and... See more

Staff

Consumers find staff to be positive, highlighting that team members are professional, knowledgeable, and... See more

Subscription

Reviewers highlight negative aspects of subscription models, expressing deep frustration over unexpected high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied

Rated 5 out of 5 stars

Arranged a pre nuptial agreement with rocket lawyers. The process was incredibly quick and straight forward. Price was reasonable. We worked with Aamer Latif who was knowledgable, very helpful... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.5

All reviews

(9,867)

259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, professional service. Easy to navigate.

October 28, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Denise,

We are glad you enjoyed our quick support and simple platform. Thank you for your feedback.

Rated 5 out of 5 stars

justin expertly walked me through tech…

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence

he also showed me additional capabilities of forms that will be very helpful to me in the future

November 2, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Gregg,

We are glad you enjoyed your experience with our support. We are happy to hear that our team member provided patient guidance through your technical difficulties and demonstrated useful features for your future forms. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Great Program

I really appreciated the ability to clean up documents and gain advice before submitting them to my attorney. This made our process smoother and made me able to better advocate for my child.

October 24, 2026
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Reply from Rocket Lawyer

Hi Caro,

We are glad you enjoyed your experience using our tools to organize your paperwork and prepare for legal consultations. We are happy to hear that our service helped you feel more prepared to support your child.

Rated 5 out of 5 stars

Quick, Easy, and Accurarte


The process of writing a Will was quick, easy, and accurate. I recommend this for anyone who does not need anything special or detailed in their Will (use an attorney to be safe if you do.)

October 20, 2026
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Reply from Rocket Lawyer

Hi David,

We are glad you enjoyed your experience with our quick and straightforward process. We appreciate your recommendation and your practical advice regarding when to seek specialized legal counsel for more complex situations.

Rated 5 out of 5 stars

Excellent

Aamer provided excellent, professional and reliable support throughout the preparation a legal agreement, explaining everything clearly and ensuring I fully understood the implications. He was approachable, responsive and efficient, helping me meet a tight deadline, and I would highly recommend him to anyone seeking trustworthy legal advice.

October 12, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Brian,

We are glad you enjoyed your experience working with our team member during the preparation of your legal document. We are pleased that our representative provided clear explanations and helped you comfortably navigate the complex details of your agreement.

Rated 5 out of 5 stars

The person who helped me was an exceptional employee

The person who helped me was an exceptional customer service representative. She was prompt, knowledgeable, easy to understand, and provided impressive service.

October 28, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Michael,

We are glad you enjoyed your experience with our team member. We appreciate your kind words about our prompt and knowledgeable service, and we will share this feedback with our staff.

Rated 5 out of 5 stars

Frances provided a 5-star experience

Frances was very attentive, courteous, and effective. She maintained a professional yet kind demeanor over the phone and was very diligent about confirming all pertinent details of my inquiry. Frances is a breath of fresh air in a world where excellent customer service is no longer the standard. Frances is outstanding!

October 27, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello ECM,

We are glad you enjoyed your experience and truly appreciate you taking the time to share this positive feedback. Our team always aims to provide helpful, polite, and thorough assistance during every phone call, and we are happy to hear that our commitment to high standards made such a great impression. We will certainly share your kind words with our team.

Rated 5 out of 5 stars

Lady Bird Deed Easy and Quickly

Was very explanatory is what to enter where.

October 21, 2026
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Reply from Rocket Lawyer

Hi Jeff,

We are glad you enjoyed your experience. We are happy to hear that our clear guidance and step-by-step instructions made the process easy for you. Thank you for your positive feedback.

Rated 4 out of 5 stars

Easy to use website

Easy to use website and staff was excellent in help cancellation of free trial.

October 23, 2026
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Reply from Rocket Lawyer

Hello there!

We are glad you enjoyed our simple website and our helpful team during your cancellation.

Rated 1 out of 5 stars

Very predatory and scammer behavior

I came to Rocket lawyer for a trademark. I purchased the 1 year subscription and trademark fee totaling around $800. I spoke with the lawyer once on the phone, the rest via email and he said he needed an additional $80 to respond to an “office action” I believe it was called. Next thing I get an email saying I didn’t respond in time, when our lawyer Justin Johansen was supposed to be responding. I was so confused but of course I never got a response from him after multiple emails. Rocket lawyer called me the next day wanting more money to “take the next steps”. It felt very predatory and scammer behavior.

July 20, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Xasmin,

We're so sorry to hear about this trademarking experience that you've had with us. We'd like to make things right, please respond to our information request at your earliest convenience.

Rated 4 out of 5 stars

quick will forms

made a simple will with rocket lawyer, took maybe ten minutes and the doc came out looking right

October 15, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Mary,

We are glad you enjoyed your experience. We are happy we could help you create your document quickly and easily.

Rated 1 out of 5 stars

Was the best now the worst app, sad times

I've been using rocket lawyer for over a year now for all of my equipment lease contracts. They recently implemented co-pilot now nothing works properly it's a huge pain in the butt to try to get anything done the signature box doesn't show up it. I can no longer get the document to send to my customers I now have to cancel my subscription with rocket lawyer and find a different program. I do not recommend using this program or wasting your time going through an entire lease agreement just so at the end it can basically screw up andnot let you finish it. This app is now extremely disappointing. Co-Pilot has been an issue for me for over 2 months now. This is not a one-time problem.

October 23, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Brian,

Thank you for taking the time to share your feedback with us. We understand how frustrating it is when a service you rely on for your equipment lease contracts suddenly stops working correctly after an update. Please respond to our information request so we can better assist you.

Rated 5 out of 5 stars

Rocket Lawyer templates are great for…

Rocket Lawyer templates are great for self-service needs. I was able to customize the document to suit my purposes.

October 24, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Stanley,

We are glad you enjoyed your experience customizing our documents. Thank you for your feedback on our self-service templates.

Rated 3 out of 5 stars

The service is good but the monthly…

The service is good but the monthly subscription is too high for someone who only uses it sometimes. Hence I cancelled the subscription

October 23, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Tony,

Thank you for your feedback. We appreciate your kind words about our service and understand that our current pricing model does not suit occasional use. We are actively reviewing our subscription plans to better accommodate different usage frequencies.

Rated 5 out of 5 stars

Easy to operate.

October 19, 2026
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Reply from Rocket Lawyer

Hello Atulkumar,

Thank you so much for your review, we are glad that you've found our service easy to use!

Rated 1 out of 5 stars

How many people need a lawyer subscription service?

It's really insane to only offer legal services in a subscription service when that's not how most people require legal services.
There were also some deceptive design patterns on the site and the subscription sign up I noticed. I mean, really, having a 1 week free trial for an expensive yearly subscription service that most people actually just want to use ad hoc is also a pretty shady practice.

October 14, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey James,

Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your concerns regarding our membership model and the clarity of our sign-up process. We recognize that many individuals prefer purchasing legal assistance on an as-needed basis rather than committing to an annual plan, but there's a large demographic of individuals who do use it regularly for different reasons. If there's anything that you need help with at this time, please respond to our information request.

Rated 5 out of 5 stars

Easy to use

Easy to use. I only needed it for one document so the membership cancellation worked well too.

October 16, 2026
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Reply from Rocket Lawyer

Hey Rhonda,

We're glad you enjoyed your experience. We are happy our simple process and easy cancellation met your needs.

Rated 5 out of 5 stars

Extremely simple to use

Extremely simple to use. I will need to complete a number of processes in the near future. I used the trial to ensure it would be possible, with my limited abilities, to use the system. Successful !

October 20, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Peter,

We are glad you enjoyed your experience with our system. We are happy to hear that our trial allowed you to successfully complete your tasks with ease. We look forward to helping you with your upcoming processes. Thank you.

Rated 5 out of 5 stars

A+++

A+ easy to navigate.

October 15, 2026
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Reply from Rocket Lawyer

Hello Susan,

Thank you for your review, we're glad that you found our service easy to use! Have a wonderful day.

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