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LegalZoom Reviews 

32,799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,334 reviews, reviewers overwhelmingly had a great experience with this company. People often share that the staff is exceptionally patient, professional, and welcoming when guiding them through various documents and complex procedures. Consumers find the online platform very easy to navigate, noting that customer support answers questions promptly and ensures everything is completed smoothly. Some reviewers were not happy with the aggressive upselling tactics and frequent sales calls trying to push additional products immediately after registering. A few other people also felt that response times for certain filings took much longer than expected when managing administrative requests.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their patience, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are kind, highly... See more

Service

Consumers find service to be positive, noting that representatives are helpful and make difficult times... See more

User experience

People report positive experiences with user experience, finding the platform very user-friendly and easy to... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Montoya provided valuable guidance and understanding of the credit process. The information she provided was incredibly helpful. As we begin this journey, having someone like Lisa Montoya on our... See more

Company replied

Rated 5 out of 5 stars

Lutika (may not be spelled correctly) was very patient with me to fully explain how things were processed on prior changes. There were several different question that she worked with me to address.... See more

Company replied

Rated 5 out of 5 stars

Bryan was warm and welcoming from the start. He listened well and assured me he was available to address my needs and assist me. He remained attentive through some technical difficulties and made sure... See more

Company replied

Rated 5 out of 5 stars

Legalzoom's network, pricing for services, professionals, are the best you can get! I know, I've used the services of Legalzoom 5x 3yrs. with seamless service delivered on time, everytime and to t... See more

Company replied


Company details

  1. #41 of 87 best companies in Legal Services
  2. #10 of 25 best companies in Business Administration Service
  3. #135 of 252 best companies in Business to Business Service
  4. #2 of 3 best companies in Estate Planning Attorney
  5. #5 of 7 best companies in Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(32,799)

8,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kelly quickly and politely answered my questions.

Kelly found all the answers to my questions, and kept me updated on what she was doing while I was waiting. She was extremely polite, professional, and efficient. She greeted me warmly and checked to make sure all my questions were answered, even recapping everything we'd talked about, before wishing me well when I ended the chat. A positive and helpful interaction.

September 6, 2026
Rated 5 out of 5 stars

I was caught in a "do-loop" on the…

I was caught in a "do-loop" on the website; the LLC path wanted to use my home address, but the Registered Agent path wanted my LLC information. Amal provided me with another path that solved the issue and allowed me to setup the LLC using the Legal Zoom Registered Agent details.

September 6, 2026
Rated 1 out of 5 stars

I wish I would have went somewhere else

First they filed everything wrong then they filed the amendment wrong and I'm still waiting nearly 3 months to get my LLC EIN number,but every day I get emails from them trying to sell me something, every time I talk to them they try to sell me something, upsell upsell upsell is all they do over there, this company has turned to crap

And when you sign up for $500 they will not give you priority service if you want priority service you have to pay extra for it,

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Service People in Every Dept!

Everyone that I spoke with was helpful, accommodating, kind and resourceful. If they couldn't directly help with something, they found a person who could and took the time to give my information background to this person ahead of my first contact with them. Each person gave me their name, even spelled them and gave me their correct pronunciation of them at my request. This made me feel more connected with them, creating a happier experience for me and I hope for them as well. You have great people!

September 4, 2026
Rated 3 out of 5 stars

Ambivalence

I'm rather ambivalent about my experience and the sales pressure I endured. I think my end result will be incredible, nonetheless.

September 4, 2026
Rated 5 out of 5 stars

She was amazing and worked my problem

She was amazing and worked my problem. Got me an appointment and was on the chat throughout the process until it was completed.
I appreciate the service with this chat
many cut you off or don’t resolve the issue.
I appreciate the service and getting
my account clarified and an appointment with a lawyer!

September 4, 2026

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