rivian.com Reviews 

This company, unfortunately is an absolute joke. I really wanted to like Rivian, the company their product, but they just made it impossible. Long story short we leased a vehicle with them went through all the paperwork process wasted an entire Saturday afternoon sitting at Rivian until everything was complete and they came out and said the individual that screws the license plate plates on has gone home for the day and we can come back another day to get our car. Speak volumes to the dysfunction and unorganized purchasing process that we experienced. We live over an hour away so needless to say this was a hardship. Rivian did not offer any other solutions or offer to make things easier on us in any way.
They do not care about the customers. So we canceled our lease canceled our purchase and we will be buying a car somewhere else.

My wife’s Tesla lease is coming to an end, and since we love our Model Y with FSD, we knew the bar would be high. However, we were genuinely intrigued by the upcoming Rivian R2 and decided to give Rivian a fair chance today. We walked in as highly motivated buyers looking for a viable alternative. Unfortunately, this first-time experience with Rivian left a permanent bad taste in our mouths.

From the moment we arrived, the entire environment felt incredibly cold and sterile. Worse than the atmosphere, though, was the staff. The sales agents were downright rude. It felt like an absolute chore for them to talk to us, and they made it abundantly clear that they did not want to deal with us at all. There was zero effort to engage, answer questions, or show off the vehicle.

We understand that modern EV buying involves a lot of automation—Tesla has mastered that—but when you actually interact with a person at Tesla, the service is decent, professional, and helpful. Rivian's staff couldn't even manage basic politeness.

The market has no shortage of great EV options right now. While the R2 is an interesting vehicle on paper, a company cannot survive on product design alone if the frontline customer experience is this toxic. If this is how Rivian treats potential buyers trying to hand them money, I can only imagine how awful the post-purchase customer service is.

Thanks to the dismissive and rude team today, we’ve decided we are much better off sticking with Tesla. Disappointing, unprofessional, and entirely skipped the mark.

The worst car I ever drive it in my life.
10000 miles in the battery have to be replaced. It's a car, oh, that's a toy, oh, that's a golf cart

I would never recommend to buy a rivian! The auto pilot never works and when it does, it will turn off mid drive without any warning, the truck will just stop charging in middle of the night with no warning so you wake up to a dead battery. When I bought I was told a service center was being built near me. 2 years later now they say it’s not, whenever I have an issue which is regularly I have to drive the car to rivian in Miami which is 70 miles or get it towed which costs me $500 each way. I would give this truck back in one second if I could! Counting the minutes till the lease is up so I can go back to Tesla.

Not clear on the deposit and purchase process. Kept deposit and canceled my order.

I have been leasing a Rivian R1T 2026 model for the last 6 months. Overall I like the vehicle, especially its interiors and practicality of the various cargo options (frunk, gear tunnel, truck bed). I also feel very safe on the road, even when it rains or snow heavily. The 420 miles autonomy allows peace of mind, especially given the compatibility with most Tesla superchargers.
My biggest gripe is about the electronics. The hands free cruise control works well but it's not nearly as good as Tesla's FSD. For example, it doesn't follow the navigation system, and won't stop at a stop sign or red traffic light. It will only keep you on the lane and at safe distance from the car ahead, which is ok on the highway but not very useful anywhere else.
Trip planning has been affected by a bug for several months, so the battery estimates are completely wrong, and as a result I've almost remained stranded a couple of times. Despite this being a known bug on Rivian forums, the company hasn't yet done anything about it in the last two software releases.
Overall, the R1T is a decent vehicle but definitely not worth the price, and I wouldn't recommend it.

⭐⭐⭐⭐⭐ 5-Star Review for Rivian Customer Service & Rivian Orlando

I recently purchased a pre-owned Rivian R1S with around 11k miles, and within the first month I noticed a light clicking noise at low speeds and a few small cosmetic issues (a loose door trim and a broken clip by the back seat). I submitted everything easily through the Rivian app, but I hesitated to schedule an appointment because the nearest Service Center is in Orlando—over 100 miles from me—and I wanted to make sure a loaner vehicle would be available.

To my surprise, the very next evening on a Sunday around 7PM, I got a call from the sweetest woman with a southern accent from Rivian who saw that I had entered the service request but hadn’t booked a time. I was already impressed—they reached out proactively, outside of typical business hours, just to help. She reassured me they would make sure I had a loaner if they needed to keep my vehicle, which immediately made me feel comfortable moving forward.

A few days before the appointment, Zach from the Rivian Orlando Service Center called to confirm everything, including the loaner. He let me know they’d likely need my Rivian for about a week. I also had travel scheduled and told him I might be delayed picking it up afterward, and he worked with me on timing with zero stress or pressure. Throughout the process he explained everything clearly, kept me updated while I was out of town, and made sure the entire experience was easy and convenient.

All of the repairs were covered under warranty, the vehicle came back perfect, and the customer service was honestly some of the best I have ever had with any automotive brand. Considering how many disappointing dealership experiences I’ve had over the years, this was the complete opposite—professional, proactive, kind, and human.

I know most people only leave reviews when things go wrong, but this experience absolutely deserved recognition. Zach and the team at Rivian Orlando went above and beyond, and I’m truly grateful. I am completely in love with my Rivian, and I can’t imagine driving anything else at this point—the quality of the vehicle combined with service like this is unbeatable.

Highly recommend. 10/10.

We purchase this truck and we thought it would be amazing, it has been overall a decent vehicle except for one major issue, there have been many small issues to be expected but this is unacceptable. Rivian boasts its ability to record vehicle accidents (incidents) my truck can not record any accidents and Rivian service can not locate any issue and cannot retrieve any video. I have had police officers ask for video recorded by the vehicle and I cannot provide it to show other driver at fault, I’ve raised the concern with Rivian Legal, they said they don’t feel like it’s a big deal and that they should take the truck back as it’s not working correctly. So if you want a dependable incident camera recording system you prob want to look toward the Tesla brand as Rivian does not record any incidents as the manufacturer swears to but will not back up or repair as they cannot figure out the issues. There legal department feels no responsibility for a vehicle that’s doesn’t function as intended and Rivian sales people tell you it does, so they lie about the vehicle’s abilities and then won’t back it up when your vehicle doesn’t perform correctly. I asked them to replace the truck and they declined since the truck they provided me doesn’t work correctly they won’t buy it back so I could get another vehicle and now the 7,500 rebate doesn’t exist anymore because they’ve delayed addressing a lemon they sold me. Again Rivan says there vehicles do things that they should do but sell a broken unit they can’t fix and they decline to take it back to help out a customer of there’s. Buy from someone else if you want some to stand behind there vehicle Rivan will not back up there vehicles, there legal department is just as bad

I recently had a disturbing experience with my Rivian while charging at an Electrify America station - the cable locked into my vehicle and I was stranded for hours. Despite contacting Rivian support multiple times, I was left without real help and later told the charging port must be replaced at my own expense, blamed as “human error.” Now I’m stuck waiting weeks for service and can’t use fast charging. For a brand built on customer care and innovation, this has been deeply disappointing.

Do not buy a rivian. They have 1000 cars in service at Dallas center. Enterprise told me they are giving out 30 cars a day. lol get a rivian if you want to pay a lot of money to drive an enterprise rental.

Rivian is not ready for the real world. I spent over $100,000 on a vehicle that looks great—but has been nothing but a headache to own. Constant issues, service delays, and no sense of urgency or professionalism from the support team.

My latest experience? My car sat at the Miami Service Center for over 2 weeks, and no one contacted me to let me know it was ready. I only realized it was done because the Rivian app changed status over a week ago. That’s the level of communication I’m dealing with.

The staff is polite, sure—but utterly inept. No updates. No accountability. I’ve been treated with disrespect and mockery, and I’m done pretending this company deserves the benefit of the doubt.

Rivian corporate: I hope someone there sees this. If you care at all about your reputation, you’ll fix your service centers—especially Miami. Because if my experience is anything close to the norm, you’re losing customers by the day.

A Frustrating and Disorganized Buying Experience with Rivian
I have been a committed Rivian reservation holder since 2023, eagerly anticipating the opportunity to purchase a 2025 Rivian R1S. However, my experience with Rivian’s sales process has been nothing short of a nightmare—frustrating, disorganized, and unnecessarily difficult.

After deciding to proceed with my order in December 2024, I worked with a sales representative to configure my R1S. Getting in touch with the sales team was painfully inefficient, requiring constant back-and-forth via email, text, and chat, often met with automated messages and long delays before I could speak with a real person.

Despite these challenges, I was eventually matched with an R1S and applied my deposit in January 2025. However, due to a missing DMV title document for my trade-in, I needed four weeks to obtain a replacement. Rather than working with me, Rivian canceled my order and unmatched the vehicle, despite my clear intention to proceed. I was frustrated but understood their policy.

Things went from bad to worse when I returned in February to place a new order. I was informed of a new sales incentive—which sounded promising—only to be told I would need to place an entirely new $500 deposit instead of transferring my existing $1,000 deposit from January. When I questioned this nonsensical policy, I was offered a $500 “credit” instead, which felt like a shady workaround rather than a legitimate solution. Understandably, I was reluctant to give them even more money after how my first order was handled.

The final straw came when another sales rep reached out to inform me I qualified for a better trade-in offer if I took delivery before the deal expired. Excited to proceed, I spent days attempting to contact someone—emails, texts, voicemails, all unanswered or delayed. When I finally reached a rep, I was told the offer had already expired!

Final Thoughts
I am trying to give Rivian $102,000 for a vehicle, yet their sales process has made it nearly impossible. Between the lack of communication, the unhelpful and inconsistent policies, and the constant delays, this experience has been one of the most frustrating car-buying processes I’ve ever encountered. Rivian has an incredible product, but if they can’t streamline and improve their sales operations, they will push away loyal customers like me who genuinely want to support their brand.

If Rivian leadership is listening, fix your sales process! Improve customer service, streamline communication, and give your sales reps the flexibility to transfer deposits, honor commitments, and properly assist buyers. Right now, it feels like I have to beg to buy a six-figure vehicle—and that is not how a premium brand should operate.

Would I recommend Rivian? Right now, absolutely not—not because of the vehicle itself, but because their sales process is fundamentally broken.

Peter was very helpful. He understood my issue and knew who to contact within the company to resolve it. He also clearly explained the process for how it would be handled. I received an email from the other department within an hour confirming that the issue was resolved, and then an email from Peter the next day as a second confirmation. In sum, he knew what to do, explained to me what he would do, did it, and then sent me a confirmation that it was done. Competence and communication -- the two keys to good customer service.

Had an issue with the website and Petar was able to help right away and fix the issue. Was responsive, quick and overall great customer service!

Petar was very informative and knowledgable regarding Rivian. Another reason I will strongly consider purchasing a Rivian.

Petar was super helpful!

A bit long wait time but Petar was able to assist me accordingly.

The whole process online was very smooth and easy, and the vehicle pickup in their center was remarkable!