Relay Financial Reviews 

Angelica of Relay Support Team was very professional and helpful. Made an effort when our line dropped. We accomplished what needs to be fixed during the call.

Great onboarding and service experience, as a first time entrepreneur I´m still learning the ropes on financial management and relays makes it very easy, also the number of accounts and cards allow you to tailor the financial operations to your needs, highly recommended.

I was served quickly, treated with respect, and helped with setting everything up properly.

Person I spoke to helped me find the solution quickly and easily.

Excellent problem resolution

Relay is quick to respond and has made their portal very easy to navigate. I love that I am able to create an "envelope" system for my business that allocates our business income instantly as it comes into the business so I know at all times what is and is not available to spend.

Relay is the greatest

Relay froze our business funds for nearly a month with no clear timeline, no meaningful explanation, and no written path to access or recover the funds.

We provided all requested documentation for a compliance review, including invoices, receipts, wire details, vendor invoice, and commercial agreement. Relay later confirmed no further documentation was required from our side, but the funds remain unavailable.

A vendor wire was canceled, and a later ACH attempt was also returned. Relay says the matter is with its banking partners, but our business still has no access to its available balance and no clear resolution date.

This has caused serious disruption to our business operations, clients, and vendor obligations. The issue is not that they requested compliance documents; the issue is holding business funds for weeks without a clear timeline, decision, or recovery path.

The customer service I’ve received from Relay has always been prompt, courteous, knowledgeable and patient. They’ve made sure I understand my options and how they can help as well as following up to make sure things are working out. I love Relay!!

My Relay Bank account was closed in 2024, and I still have not received my remaining funds.
Since the account closure, I have repeatedly contacted customer support. Each time, I was told that a check would be issued, but after waiting for months, I only receive the same response that it will take "a couple of more weeks." This cycle has continued for a very long time without any resolution.

The assistant takes the time for explain all regarding my issues and find a solution

Ron C was very efficient and helpful to help provide access when I was unable to login. It was great to talk with a real person and get the problem solved quickly!

Charles Angel helped with all my needs and was fast. She helped with a technical issue I had, she forwarded it to the appropriate team. My issue was resolved in less than 24 hours and my application was approved.

Excellent customer service. Fast and efficient!

Relay served my solo business well for four years, so when my two partners and I launched a new venture, we moved everything here. Both partners also opened personal accounts based on my recommendation.

About 18 months in, it became clear I wasn't the right fit for the new company, and I began the process to remove myself from the account. That was over three months ago. It's still not resolved.

Each time we submit the requested documentation, we're told it's under review, then asked for something else, with no clear explanation of what's actually needed. Our rep has been polite, but the pattern repeats: promises of a solution, followed by another request instead of an answer. We've provided everything requested of us to this point, with no resolution. But the request seems to change from their end with each back-and-forth.

Removing a member from a business account shouldn't take months with no end date. I'm now moving my other banking away from Relay. The first four years were good, but this experience shows that if something goes wrong, you may be on your own for a long time with no clear finish line.

A little bit of a wait, but a little surprised it was not longer and the gentlemen, Tim Reyes did an excellent job helping me

Rhys delivered the kind of service that defines true partnership. She approached my account issue with clarity, calm, and a level of ownership that’s increasingly rare in financial services. From the outset, she explained exactly what needed to happen and kept me informed at every step, eliminating uncertainty and restoring confidence. What stood out most was her follow‑through — including a personal call after hours to confirm the issue was fully resolved and that I was satisfied.

This is the standard every client hopes for: proactive communication, disciplined execution, and genuine care for the outcome. Relay Financial is fortunate to have Rhys representing their brand.

Be extremely careful using Relay Financial if you run a business. My account (Pixelcore LLC) has been completely frozen since April 22nd due to a standard compliance check (RFI) regarding a $27,000 wire from Hezekiah House and a $24,690 payment to Silpion Tech LLC. I provided every single piece of requested documentation—including all invoices and identity verification—within 24 hours of their request. Yet, they have kept my business funds locked for nearly a month. Every single update from their support team is a copy-paste template claiming they are "waiting for their banking partner" or "waiting for Citizens Bank". My client even went to Citizens Bank, and they confirmed everything is clear on their end, but Relay refuses to provide a Trace ID or reference number to help us track the block. Even after I requested to cancel the wire and return the funds to the sender, they confirmed the cancellation but are still keeping my entire account frozen. This level of negligence is paralyzing my business operations. Relay claims to be built for small businesses, but they have zero understanding of business continuity. Avoid them if you value your liquidity. Ticket Reference: #1050359