The property we rented was poorly managed or maintained, in terms of safety or functionality. Great location but basically renting out the house until it collapses.... I would recommend that they bu... See more
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See what reviewers are saying
Our condo #3709 at Waikiki Banyon was the perfect fit for us. Amazing view on the 37th floor, 5 minute walk to Waikiki, shops, restaurants, etc. The condo had 2 very comfy beds and pillows, a full kit... See more
Was a little confused as to where/how to be "met" ! We were getting in late to Honolulu, so wanted to find out about our first intro to the unit ! Was the unit in a Hotel or Private... See more
Loved the location and the close walking distance to Chair 7 as well as Chair 17 and Canyon Lodge. The St Anton jacuzzis were recently redone as we heard from an owner and we were pleased with them. O... See more
Company details
- #22 of 26 best companies in Vacation Rental
- #2 of 2 best companies in Condominium Rental Agency
- #10 of 11 best companies in Holiday Accommodation Service
- #7 of 8 best companies in Lodging
- #2 of 2 best companies in Short Term Apartment Rental Agency
- #11 of 11 best companies in Vacation Home Rental Agency
Information provided by various external sources
We aim to redefine vacation hospitality by combining the ease, trust, consistency, service and benefits of a hotel stay with the extraordinary diversity and value of vacation properties to improve the experience for both guests and property managers.
Contact info
Hollis St 5900, Suite S, 94608, Emeryville, United States
- guest@redawning.com
- redawning.com
3.4
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Poor management
The property we rented was poorly managed or maintained, in terms of safety or functionality. Great location but basically renting out the house until it collapses.... I would recommend that they bulldoze and rebuild...
June 22, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback. We're sorry to hear that the property did not meet your expectations, despite its great location.
We understand how important it is for guests to feel comfortable and confident in the quality of their accommodations. We appreciate you taking the time to share your comments, and they will be shared with the property owner for review as they continue to maintain and improve the home.
We hope you'll consider staying with us again in the future, as we offer a wide variety of vacation properties to suit different preferences and travel styles.
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Redawning canceld reservation while en…
Redawning canceld reservation while en route for no reason. Shoud have read the prior reviews on them
July 2, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Hello - Thank you for your feedback. We do apologize for the stress and inconvenience this cancellation has caused you. Last minute cancellations like these are generally due to urgent maintenance needs that make the property unsafe or unsuitable for rental. This listing has been paused on our service until our team can confirm that the rental is again able to accommodate guests.
Use another platform to do business…
Use another platform to do business with. They owe well over $8,000.00, and they keep pushing their payments back week after week. They have shone that they cannot be trusted.
June 29, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the delayed payouts.
We recognize how important timely payments are to our property owners, and we understand the concern that delays can cause. While we're unable to identify your account based on this review, we'd appreciate the opportunity to look into your specific situation.
Please contact us directly at reviews@redawning.com with your property or account details so our team can investigate your payout status and assist you further.
We appreciate your feedback and the opportunity to address your concerns.
I have been a property owner with…
I have been a property owner with RedAwning, and my experience has been extremely disappointing.
The biggest issue has been payouts. There appears to be no consistent or transparent payout schedule, and I have repeatedly had to chase RedAwning for money that was owed to me. One reservation was paid just 3 days after checkout, another 5 days, another 11 days, another 17 days, and one took 33 days after the guest checked out. Even more frustrating, the scheduled payout dates have repeatedly moved further into the future without any explanation.
I've asked multiple times what determines when owners are paid, but I've never received a clear answer. Every other property management company I've worked with has a straightforward payout policy. RedAwning does not seem to have one, or at least they have never been able to explain it.
I also had a guest damage my property. Although the claim was ultimately approved, it took nearly three months, more than 15 emails, and repeated follow-ups before I was finally reimbursed. I constantly had to remind them to process the payment. It felt like nothing moved forward unless I initiated another email.
Communication has been another major issue. Responses are often slow or nonexistent, and I've frequently had to follow up multiple times just to get basic questions answered. At one point I even had to request a copy of my own signed management agreement because the original signing link no longer worked.
Managing a vacation rental requires trust. Owners shouldn't have to wonder when they'll be paid, repeatedly chase down money that's owed to them, or spend months trying to recover approved damage claims.
Based on my experience, I cannot recommend RedAwning to other property owners.
June 28, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for taking the time to share your feedback. We're sorry to hear that your experience as a property owner has not met your expectations.
We understand how important predictable payout timing and clear communication are, and we recognize the frustration that payment delays and inconsistent updates can cause. While payout timing can vary based on factors such as booking channel disbursements and payment processing, we acknowledge that we need to do a better job communicating timelines and keeping property owners informed throughout the process.
We also regret that your damage claim took longer than expected to resolve. We understand how frustrating it is to have to follow up repeatedly, even after a claim has been approved, and we recognize that this is an area where we can improve.
We value the trust our property owners place in us and appreciate your candid feedback. Your comments have been shared internally as we continue working to improve our communication, responsiveness, and payout experience.
Property is outdated it could’ve been…
Property is outdated it could’ve been cleaner and the staff was rude! I would not stay here!
June 15, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback. We're sorry to hear that the property and service did not meet your expectations.
We appreciate you taking the time to share your experience, as guest feedback helps us identify opportunities for improvement. While this property may not have been the right fit for you, we hope you'll consider staying with us again in the future, as we offer a wide variety of accommodations to suit different preferences and travel styles.
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Have Gone Downhill. Avoid and go direct with Airbnb.
Initially, very helpful with onboarding about a year ago. It has gone downhill big-time. Continually having to chase down payments from guests. I am still waiting for payments from guests from a month ago. Escalations to support return no useful information aside from "we are working in it". They expect you to pay for cleaning in advance while you wait a month to receive payment from guests (who paid for cleaning when they made reservations). The cleaners they sent stole a ton of stuff from the house. They say that they are active on several listing services, but most of the reservations come from Airbnb. I have been advising friends to just onboard with Airbnb and skip the extra delay in receiving funds.
May 18, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback. We're sorry to hear that your experience has not lived up to your expectations, particularly after what started as a positive onboarding experience.
We understand the frustration caused by payout delays and recognize the impact they can have on property owners managing ongoing expenses. We also acknowledge your concerns regarding communication and appreciate your patience while our team works through these issues.
With respect to distribution, our goal is to maximize exposure by listing properties across a broad network of booking channels. While the mix of reservations varies from property to property and market to market, we believe that broad visibility helps create the greatest long-term booking opportunities for our partners.
We value your partnership and your candid feedback. It highlights areas where we know we need to improve, particularly around communication and payout consistency, and we remain committed to doing so.
Red Awning is the worst host service…
Red Awning is the worst host service ever. For the last several months they have been holding my payouts for more than a month. Currently, going on 6 weeks for one checkout. They say they will "escalate" the issue but then nothing is ever said. Also their AI bot has repeatedly made erroneous statements and ridiculous promises to guests. JUST. DON'T.
May 11, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re sorry to hear about your experience and understand your frustration regarding payout delays and communication.
At this time, we’re unable to identify your account based on the information provided in the review, but we would appreciate the opportunity to investigate this further. Please contact us directly at reviews@redawning.com with your property or account details so our team can review the status of your payouts and assist you directly.
We also take concerns regarding guest communications seriously. If any property information being shared with guests is inaccurate, we encourage you to work directly with your account manager so we can review and correct those details as needed.
We appreciate your feedback and the opportunity to look into these concerns further.
Such a disappointment
We have been with Red Awning for over 7 years and was one of the 1st Homes to sign with them in our area… Over the last year payments have gotten slower and slower. They keep changing the rules and never alert you as to when the payouts are going to change… The last payouts have been over 30 days and no one will return our calls or update us on when these are to be expected… I am concerned they are having financial troubles and may take all of our money with them… Be wary about signing with them !
May 6, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for being a valued RedAwning partner for more than 7 years. We truly appreciate the trust and partnership you’ve shown us over the years.
We’re very sorry to hear about your recent frustration regarding payout timing and communication. We understand how concerning delays and changing processes can feel, especially for long-time partners who rely on consistency and transparency.
While there have been operational and processing changes as the business has evolved, we remain committed to our property owners and to the long-term strength and stability of the company. We also recognize we need to do a better job communicating payout timelines and updates, and we sincerely apologize for the frustration caused by the recent delays and lack of responsiveness.
We greatly value your partnership and appreciate the feedback you’ve shared.
🚨 Warning to Vacation Rental Hosts
🚨 Warning to Vacation Rental Hosts! 🚨
RedAwning owes me $4,254.60 in host commissions… and it’s been over a month. Multiple emails, multiple calls—no payment, no answers, nothing.
If you’re thinking of listing your property with them, think twice. This is the worst experience I’ve ever had with a vacation rental company. Hosts, don’t let this happen to you.
#RedAwning #VacationRental #HostAlert #UnpaidHosts
May 7, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re sorry to hear about your experience and understand your frustration regarding the delayed payment and lack of communication.
At this time, we’re unable to identify your account based on the information provided in the review, but we would like the opportunity to investigate this matter further. Please contact us directly at reviews@redawning.com with your account or property details so our team can review the status of your commissions and assist you directly.
We take concerns regarding host payments seriously and appreciate the opportunity to look into this for you.
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I tried to make a reservation on their…
I tried to make a reservation on their online system. it took my money, but did not make the reservation. The company informed me it "should" return the funds to my account in a few days. Meanwhile I don't have access to those funds any longer, and we don't have a reservation, and cant make a new reservation until my money is returned. Why?
May 3, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback, and we’re sorry for the frustration this caused.
What occurred here was a temporary authorization hold placed by the credit card provider during the booking attempt. Although the reservation itself was not completed, the bank may still show the funds as unavailable until the authorization is automatically released on their end. Because the payment was never fully captured or processed as a completed charge, we unfortunately are not able to manually refund it directly.
We understand how frustrating this situation can be, especially when you’re trying to secure accommodations and the funds appear tied up in the meantime. In most cases, the hold is released by the card issuer within a few business days, though timing can vary depending on the bank.
We apologize for the inconvenience and appreciate your patience while the authorization is released.
Terrible Support for Hosts
As a property owner and short term rental host, my experience with RedAwning has been extremely disappointing. They are collecting rental income from bookings at my property but have failed to pay me what I am owed. I am still waiting on payments from two recent guest stays, one of which checked out nearly 4 weeks ago. This is completely unacceptable. In addition, I have made multiple attempts to get answers and resolve the issue, but responses have been vague, unhelpful, or completely ignored. There has been no clear accounting of funds, no explanation for missing payments, and no timeline provided. For a company entrusted with handling significant rental revenue, this lack of transparency is extremely frustrating, I would strongly warn other property owners to think twice before using RedAwning. Based on my experience, your payments will be significantly delayed and you will struggle to get any meaningful support.
April 30, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning and frustrating delayed payments and lack of communication can be—especially when it involves your property and income.
This is not the level of service or transparency we aim to provide to our partners. We take your concerns seriously, particularly regarding the outstanding payments and the difficulty you’ve had getting clear answers. That’s not acceptable, and we sincerely apologize for the stress this has caused.
We value our property owners and are committed to improving communication, transparency, and timeliness in all payment processes. Your feedback highlights areas where we need to do better, and we appreciate you taking the time to share it.
I am a landlord. DO NOT USE
I am a landlord and used them for about 6 months. They dont pay when they say they will and zero confidence they correctly remit local taxes. I had to threaten legal action to get release of a payment for a reservation that was completed for more than 5 weeks. Every question from guest was basically for me to solve. Just save the 10% and do it yourself.
April 23, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for sharing your feedback. We’re sorry this was your experience, particularly when it comes to payment timing and overall support. We understand how important consistency and trust are when managing a property, and it’s clear we fell short here.
Your comments around guest communication and tax handling are also noted—these are areas where clarity and reliability matter, and we appreciate you calling that out.
They have the WORST communication
They have the WORST communication. All responses to every review are the same yet no accountability on their end to anything. I fired them after years of dedication to the company for them to just mock me in the end and not take into fact the issues we were having. I cleaned a property for them and it took months to be paid for jobs completed. They do not care about the cleaners, hosts or guests staying in the hosts homes.
April 20, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re very sorry to hear about your experience and the frustration it’s caused. The concerns you’ve raised around communication, support, and payment are not the standard we aim to provide to those we work with.
We understand how important it is to feel heard and supported, and we regret that this was not your experience. Feedback like yours is taken seriously and helps highlight where we need to improve.
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Disrespectful before even signing me up!
The rep I booked an appointment with did not keep his appointment with me, and I had canceled a high-paying contracting job to take this call because I wanted to get this set up as soon as possible. I didn't get the courtesy of a call or anything and wasted about an hour waiting for him, trying to reschedule the appointment, and trying to research another company to move forward with. This was a costly mistake for me, so a word to the wise is to steer clear before you end up costing yourself money. When I tried to reschedule the appointment, the guy who answered the phone fumbled that and hung up while I was speaking. I felt if this is how they treat me when they're trying to earn my business (I currently have two rental properties and others coming online soon), then I don't want to stick around to see how they behave with me or my properties when they actually sign me up.
April 20, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re very sorry to hear about this experience. Missing a scheduled appointment and the follow-up interaction you described is not the level of professionalism we aim to provide.
We’d like to look into what happened and where the communication broke down. If you’re open to it, please reach out to us at reviews@redawning.com with the contact details you used to book the meeting so we can investigate further.
Thank you for bringing this to our attention.
I’ve worked with RedAwning for a few…
I’ve worked with RedAwning for a few years now and they have the worst communication. They do not care if the home is clean and stocked for the guests staying at the Airbnb. The guests have left notes in the home stating they never got a response from them regarding issues in the home, they paid extra for the heated pool and it was never heated for them their entire stay. Working with them has been nothing but frustrating as they are the management team and should know their properties instead they ask dumb questions that I as a cleaner for them know and tell them. Such as I can’t go to the house and check something for you because there are guests in the home. (They should know this and not send others into the home while guests are there) Payment takes forever to get once the task has been completed for them. I would stay far away from this company. Most of the people I’ve talked to in the last 5 years do not speak much English and have zero sympathy for guests.
April 15, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for taking the time to share this—I'm really sorry to hear how frustrating your experience has been. The issues you’ve described around communication, guest support, and coordination during active stays are not what we want for our partners or guests.
We do have U.S.-based team members, alongside a broader support team, and we’re actively working to improve consistency in communication and responsiveness across the board. We also recognize that timely payment is critical and are continuing to address delays in that area.
Redawning doesn't pay hosts
We manage vacation rentals, and use Redawning as a booking channel. They are the absolute worst! Don't use them! In October it took them 42 days to pay us for a reservation that stayed 5 nights.
Currently, I'm waiting for a $4,500+ payout that is for someone that checked out 3/15. Today is 4/10. Every day I look, it's delayed 3 more days. My account manager and support person just apologize. I asked them if this was their paycheck, delayed 30 days, would that be as understanding as they expect me to be?
If you're a property manager, do yourself a favor and stay away!
April 10, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re very sorry to hear about your experience and understand how frustrating and disruptive payout delays can be—especially at this level. This is not the standard we aim to provide to our partners.
While we don’t have additional details to share here, please know our team is actively working to resolve outstanding payments as quickly as possible. We truly value our hosts and are committed to improving both communication and reliability moving forward.
Double booked!!
I would never rent if they are involved. We booked a place through VRBO which is rented through RedAwning and when we got there, there was someone already in the house. We contacted the owner and he said that he’s been struggling dealing with RedAwning and RedAwning is not paying him for his rentals and he’s trying to suspend his account through them. We booked this place for an out of town wedding and arrived to check in at 11pm after a 12 hour drive to find out that we have no place to stay. What a nightmare
April 7, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re very sorry for this experience—arriving late after a long trip to find the home unavailable is incredibly frustrating, and we understand how stressful that must have been. This is not the experience we want for any guest.
We take situations like this seriously and are working to improve coordination and prevent booking conflicts. Thank you for bringing this to our attention.
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No Payouts
Hi. I’m a host with Red Awning and when my husband told me about this I was all for it, but when it comes to payout time they hold your money. I’ve had 6 stays at my place since end of February and it’s now April received nothing and the payout date keep moving. I’m going to stop using them.
April 3, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re sorry to hear about your experience and understand how frustrating payout delays can be. Please know our team is actively investigating the issue and working to resolve it as quickly as possible. We’re also preparing a full report of your reservations to provide complete transparency, as requested.
We appreciate your patience and are committed to getting this sorted for you.
Payout
I am a host. This company is not releasing my payout. I had ended my contract with them but still had one remaining booking to honor and I did. This was bs k in February and my payout just keeps getting pushed back. You can’t call them it’s all done via email. This company is a scam.
March 2, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
We’re really sorry for the frustration this caused — we understand how stressful payout delays can be. Your payment has now been fully processed.
In some cases, when an account is closed payouts can take a bit longer due to additional processing steps. We truly appreciate your patience while this was resolved.
If you have any lingering concerns, please reach out — we’re happy to help.
TERRIBLE BUSINESS! Horrible communication. Provide inaccurate information with no accountability!
If I could leave a zero, I would. This company does not fulfill the promises on their site, during conversations or in the documentation that I have through multiple emails. When we arrived at the rental, we were told that we would be unable to purchase access to the spa and gym because Ero Rentals did not submit the paperwork that I told them needed to be done 10 days prior. I was in contact with them two weeks before check-in and they told me I was wrong at that is not necessary. I have multiple sources of documentation of these conversations, and they still will not take responsibility for this loss. I then had to purcahse an additional hotel room through the hotel so that we could access the fitness center as we had planned. This. is a hugh finacial loss.
Horrible communication! Took hours to speak with a human being when their website access to the check-in information was unable to be viewed because of their own accounting error. Then, the room had restrictions on use of the air conditioner because they claim it will cause it to freeze and the renter would be held responsible for repairs. The room was musty, hot and uncomfortable, but we still needed it becasue the new room I had to purchase in the hotel did not have a big enough space.
Horrible communication from the time I booked!
The receptionist at the desk, many other units at the Carillon on Airbnb and VRBO all state this policy, I conveyed this to EroRentals and RedAwning, they insisted I was wrong, so I trusted them but in the end, we could not use the facilities as we were told we would be able to purchase once on property. This is 100% fault of Ero Rentals and Red Awning and the local property owner, I should be reimbursed for the entire unit.
I have recordings of voicemail messages, multiple emails and copies of chats to prove all of the above.
If you own unit 309 at the Carillon, I suggest you find a new property manager.
Updated March 5th, still no response from Company!
February 28, 2026
Unprompted review
Reply from RedAwning Vacation Rentals
Thank you for your feedback, and we apologize for the delayed response while we carefully reviewed the matter with the local property manager and resort.
We understand how frustrating this experience must have been. For clarity, the residence includes standard amenities such as beach access, designated pools, and parking, while access to the resort’s spa, wellness programs, and fitness facilities is managed directly by the resort and may require separate arrangements or fees through their front desk.
We appreciate you bringing your concerns to our attention and are always working to improve communication and ensure guests have the most accurate information possible.
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