SpareRoom Reviews 

2,436
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and efficient process, making it easy to find suitable matches quickly. Many highlight the exceptional customer service, noting staff helpfulness, professionalism, and quick, friendly responses that build confidence and effectively resolve issues. However, some customers also noted issues with the quality of leads, mentioning fake profiles, irrelevant matches, or a lack of responses from potential tenants. A few other people also felt that customer support sometimes failed to adequately resolve account-related problems or respond to inquiries.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Website

Reviewers mention positive feedback about the website, with many finding it well-designed, easy to navigate,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website easy to... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the fast, helpful, and... See more

Service

Clients share positive opinions on service, with many appreciating the time and effort provided by support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

Luv, Luv, Luv SpareRoom! 10yrs plus user as renter & rentee Exceptional website for navitgating todays housing jungle! Impecable customer services! If used 100% as advised, will always deliver... See more

Rated 5 out of 5 stars

Shannon was so caring and concerned. I'm an elder and not electronically savvy. I do best when someone coaches me to navigate your website. She took extra time to extend herself in that way and it mad... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #2 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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4.6

All reviews

(2,436)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Many ads looked fake

Many ads looked fake. I saw two ads of potential tenants that appeared to be the same person wearing two sets of clothes, and neither responded to our inquiry. Those that did respond were flaky, at best. Would not recommend.

July 7, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Michael, We're sorry that you've found ads on SpareRoom.com that you believe to be non-genuine. We have many sophisticated scanning systems in place and a dedicated team of Site Moderators working 7 days a week, checking each ad, who pick up on non-genuine advertisers and remove their ads/messages before they go live, so you can be sure that we are always doing our utmost to protect our users. They'd really like to look into this for you, investigate further and take the appropriate action in relation to this. If you haven't done so already, please do get in touch either by email at site.moderator@spareroom.com or use the 'Report Ad' function available on every ad.

Best Wishes

The SpareRoom Team

Rated 5 out of 5 stars

It is very user friendly

It is very user friendly. You can check who is looking for a room and you can edit your advert with ease. I am very happy to use SpareRoom to advertise any vacancies we have

July 18, 2026
Rated 5 out of 5 stars

Shannon was so caring and concerned

Shannon was so caring and concerned. I'm an elder and not electronically savvy. I do best when someone coaches me to navigate your website. She took extra time to extend herself in that way and it made a big difference in my outlook and a better day! Tell her I appreciate her time and service. It meant so much to me!

July 13, 2026
Rated 5 out of 5 stars

From Listing to Perfect Match in Days!

I had an excellent experience with SpareRoom! I listed my room and found the ideal tenant in less than a week. The quality of applicants was outstanding, making it easy to find the right fit. I’ll definitely use SpareRoom again when my lease is up.

July 11, 2026
Rated 2 out of 5 stars

Noone return my messages from landlords.

Noone return my messages from landlords.

July 10, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Irina, thanks for your feedback! We do understand it can be frustrating when advertisers don't respond. In most cases, this is down to the high volume of interest that they may be receiving, and they have not had a chance to reply just yet.

If you've been in contact with someone via the website and they've not responded to your latest message, we'd advise dropping them another message just to be sure they've received it. We send notifications out instantly to inform when someone has received a message, which should help to prompt a response.

If you've a minute to spare, please get in touch with us by email at customerservices@spareroom.com, and one of the team will be happy to look over your account and give any advice we can to help with your room search!

Best wishes,
The SpareRoom Team

Rated 4 out of 5 stars

Well designed interphase

Well designed interphase. My only wish was to get rid of the "professional" moniker and change it to "employed". What does professional mean?? You could be a professional at living off the dole. Employed is much preferred.

July 7, 2026
Rated 4 out of 5 stars

I eventually found a great roommate but…

I eventually found a great roommate but it took awhile. My ad slipped to the 4th page and I had paid for extra clicks and a boost. It was misleading. But overall I think it's a great site to look for a roommate. Nothing like it anywhere else.

July 2, 2026
Rated 1 out of 5 stars

I found Spareroom to have a significant…

I found Spareroom to have a significant number of qualified applicants, a decent web platform, but without warning Spareroom canceled my account, and said I had to provide them a copy of a rental agreement authorizing another tenant to live on the premises, and I was requested for a copy of my ID. I did email a copy of my ID, and explained that the building management authorizes additional tenants based on criminal background reports, and that anyone wishing to share a place with me would have to authorize management to run a criminal background check as a condition of becoming an authorized tenant in the building. After emailing this info, I never heard back from Magdalena at Spareroom.

Not sure what to make of it, but it seems like Spareroom micromanages their advertisers. If they are genuinely concerned about legitimacy they would have already verified the authenticity by contacting responders who have viewed the place.

So far I never received a response back from this Magdalena so taking steps to advertise with other platforms.

June 30, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Dan, thank you for the feedback.

We'd like to assure you that we do not suspend accounts without careful consideration or good reason.

Your account would be suspended either because of a breach of our website Terms and Conditions or because you have failed to provide us with information our Site Moderation Team has requested during a routine check, something which all accounts are subject to.

If you'd like to discuss your account further, please reply to our latest email.

Best wishes,
The SpareRoom Team

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