Payment deducted for shoes not delivered
I purchased two pairs of shoes online and never received any feedback or a way forward from the website. It stayed stuck on place your order but payment was deducted from my card and my account. I wrote to the customer service since I'm not in france and today marks 6 days with no feedback but instead they keep sending me emails to proceed with my purchase.
My friend in france has been calling their landline for 4 days and no answer. When he walks in at the store they seem unable to help.
This is unprofessional and more like the brand is entertaining a scam syndicate.