Rudy's chaussures Reviews 

312
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Shoe Store
  2. Shoe Factory
  3. Store

Written by the company

Rudy's est une entreprise familiale, chausseur parisien depuis 1980 ayant une dizaine de magasins à Paris et effectuant de la vente en ligne. Spécialisé dans les chaussures en cuir pour hommes de type richelieu, mocassin, derby, escarpins, basket, boots, bottines...


Contact info

3.1

Average

TrustScore 3 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(312)

101 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Payment deducted for shoes not delivered

I purchased two pairs of shoes online and never received any feedback or a way forward from the website. It stayed stuck on place your order but payment was deducted from my card and my account. I wrote to the customer service since I'm not in france and today marks 6 days with no feedback but instead they keep sending me emails to proceed with my purchase.

My friend in france has been calling their landline for 4 days and no answer. When he walks in at the store they seem unable to help.

This is unprofessional and more like the brand is entertaining a scam syndicate.

August 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

High quality and long durability

Some of the best Chelsea Boots I have ever had. Quality to price ratio is simply incredible. I am so happy with my purchase that I am writing a review after 4 years of ownership. They've lasted me four winter seasons now (sure I didn't wear them every day but I've even gone out partying with them) and they are still in outstanding condition, the outer sole is holding up great and still has very good grip. Extremely comfortable and to this day the structure of the shoe is holding its shape. The leather is high quality and with proper care it still looks fantastic.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

We were in Paris

We were in Paris. I got two great pair. Both made in Portugal. They are solid, stylish, very comfortable and were very reasonably priced. A very happy customer.

August 19, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

They recommend a small size in their…

They recommend a small size in their website take their consideration but at the end it’s not working if you want to return the shoes you’re gonna pay at least €17 also If it’s not work for you you gonna pay again also I try to contact their service and they responded like…!
They didn’t care if they find a solution for you. The quality of the shoes is not something interesting and the problem they are made in Europe with this quality that something I didn’t understand also I think I will not recommend this brand never never never and I will try to write my review everywhere because I didn’t see the review before and maybe I’m gonna change my mind before buying from them

June 6, 2024
Unprompted review
Rudy's chaussures logo

Reply from Rudy's chaussures

Dear Taleb, indeed our returns are at customer's expense as mentioned in our return policy. Our desire to offer the best quality versus prices also means that we have to keep our margins as low as possible. But we are taking into account your request are always looking for the best carriers deals to offer the cheapest delivery prices.
You've contacted us about your return that you didn't send to the return address as request but to a return point. You never mention anything about the quality of your pair of any default. If so, please email us back pictures of your pair or a description of the issue, we will be happy to help. hello@rudys.paris

Rated 1 out of 5 stars

Horrible customer support

DO NOT ORDER HERE

Horrible customer support. I ordered the white sneakers and their brown inner lining discolors both my socks and the leather itself permanently even after months of wearing.

After reaching out to the customer support I received an answer maybe 50% of the time with unhelpful tips. After asking for a replacement pair, they just ghosted me.

Maybe it's different if you speak french, but do NOT order there if you are from another European country

July 5, 2023
Unprompted review
Show reviews in all languages. (312 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look