Quel Tap (formerly Aquataps) Reviews 

From start to finish I got excellent service from the sales team in Ideal Home Show 2025 to Customer service Joanne Bint.
The service was fast. I definitely recommend this company.

This is such a good company. New filters arrive on time - seamless after sales support and a great product. Working and looking good as new after 2 years!

Ease of resolving issue, great comms and support.

Great service, would recommend.

The aqua tap is a great product, the reason I have given them 4 stars is I do think the price of the replacement filters to keep the warranty going are very expensive

Great experience with a missing set of filters, quickly replaced and dispatched. Joanne was great, very efficient.

Really helpful, Alan went above and beyond to help
Love the 6in 1 tap got it in black

Great company and great customer service. Just be careful as the taps don’t come with the sparkling extension, this needs to be ordered sparkling even on the sparkling taps

Great, easy-repeat filter orders. Tap still working wonderfully over 6 months on. Highly recommend.

Hi, in terms of the company management it’s the 5 star. Good communication, helpful. But the actual product…They state it’s so easy to change the filters, but It’s not. Almost impossible to unscrew the actual filter. It’s not clear when you close the valve as it’s basically rotating in any direction freely. And the last job almost killed me when I had to fit in the new filter back into the cap. I have lost so much time in order to do the basic job. Even though I am a pianist and a piano teacher my strength was not enough. And it was seriously painful.

Sean was very helpful & dealt with my issue very quickly.
Excellent service from Sean & a credit to Aqua Taps.

I was looking for a tap like this for a while and definitely recommend aquataps customer service excelente product good quality. Only one little down side is to turn on the boiling water u need to hold the tap and the spring its very hard to old.... apart from that I definitely recommend to anyone 👌

Slight delay in the delivery of CO2 canisters, however Joanne was a great in helping to resolve the issue with the courier firm. All in all, great service even when delays arise.

Our hot water boiler broke within a few months of getting our tap. However Sean sorted us out a new one in a very easy process. Happy customer.

I have had the Aquatap for over a year and it is great.
The customer service I received from Joanne B following a delivery issue with replacement filters was excellent.

I've already left a review when we bought the tap and had a minor issue with it (our fault) and gave the team a 5 * review.
We've had a recent issue due to our limescale problems where we live and something went wrong with the tap due to the limescale issue.
Many thanks to the team again, especially Ben, who called us back when he said he was going to, emailed us when he said he was going to and managed to get a part to us within 2 days from our initial phone call. He gave us some good sound advice on how to deal with heavy limescale going forward.
Absolutely amazing customer service.
The after care from this company is second to none and we recommend their products very highly.
Dont hesitate, call them and place the order!

Great telephone customer service. Great product too.

I recently had an issue with my new tap, and Sean from Aquataps was fantastic. He quickly identified the problem and helped rectify the incorrectly plumbed piping. My new tap is now working perfectly, looks sleek, and I’m very excited to make a cuppa! Very happy with the service – highly recommended.

Really happy with the tap and boiler. The style is exactly the finish I was after and looks very good. Quality is good and all works as expected. The process to order was smooth and Sean was very helpful guiding me through the process to get the right unit. Delivery was fast. All in all I would recommend Aqua Taps.