Advertised Miami Stock That Doesn't Exist — No Refund When It's Not There
I signed up and topped up $10 specifically because ProxySwag's own Cox Communications ISP Proxies page lists Miami as an available city, alongside a claim of "8,703+ dedicated IP addresses" in their network. Based on that, I purchased a single proxy expecting Miami.
I was delivered an IP in Virginia instead. When I contacted support, I was told Miami wasn't in stock, and that despite what's advertised, they only guarantee country-level and ISP (ASN)-level targeting city availability is "a courtesy" when stock happens to exist, not a real deliverable. I asked for a refund since the product didn't match what was advertised, and was told refunds aren't offered.
I sent the direct link to their own page along with the exact text listing Miami under "City Presence" for Cox Communications. Support confirmed it was accurate to their site, but only offered to relay it to their team to "sound more transparent" going forward; no refund, no resolution for the funds already spent.
If a city isn't reliably in stock, it shouldn't be listed as available on the product page; customers are purchasing based on that specific claim. I'd recommend contacting support to confirm real-time stock before ordering, since the website itself is not a reliable source of what they can actually deliver.
Reply from ProxySwag