Pink Boutique Reviews 

Took 3 days to reply to our review on trust pilot ,offering us a refund on the garment & delivery, as a apology but after 2 weeks still no refund & no apology!
All details were sent but acknowledged

Still no reply??
only advert after advert with summer offers on new clothes!

This is unacceptable!!!

Grace was very helpful and resolved my query quickly. Great service.

Placed an order but I didn’t input address correctly and it was sent back to company. I contacted them and they quickly resolved it and re-sent my items back out next day delivery. Efficient service and special mention to Grace in particular for her good communication and resolution of issue.

Rosie was amazing needed a change of email because mine was hacked literally sorted within the hour and stress free thankyou

The ordering and speedy delivery is always reliable as well as the clothes being absolutely stunning. Brooke is very helpful and efficient in answering queries.

I honestly don't leave reviews very often, but Pink Boutique deserve a shout-out.

My parcel decided it wanted to go on its own little UK tour thanks to DPD. Apparently my clothes were seeing more of the country than I was! 😂 None of this was Pink Boutique's fault, but you'd never have known by the way they dealt with it.

The first shock? I rang them and an actual human answered the phone. No AI chatbot asking me to "describe my problem in three words," no listening to the same hold music until I questioned my life choices, and no pressing 1, 2, 3, then 7, only to end up back where I started. Just... a real person. In 2026, that's practically a luxury!

I spoke to Caroline, who was absolutely brilliant. She was friendly, patient and genuinely wanted to help. Now, I'll admit, her accent was so gloriously strong that for the first few seconds I thought I might need subtitles... but once my ears caught up, she explained everything perfectly, rearranged my delivery in minutes, and even told me to ring her straight back if DPD decided to send my parcel on another sightseeing trip.

It's so refreshing to deal with a company that actually cares instead of hiding behind bots and copy and paste responses. Even though the issue wasn't theirs, they owned it and got it sorted without any fuss.

Massive thanks to Caroline and the whole team. Pink Boutique gets 10/10 from me... DPD, however, is still somewhere trying to find my postcode! 😂 Definitely ordering again.

Steph was very helpful regarding my returns enquiry. She replied promptly and made the returns process very easy.

I had to return an item and they are incredibly unresponsive and slow to process. Their customer support just send generic emails that do not answer your questions. Just be aware what you’re ordering, if you do need to send anything back.

Maria provided excellent customer service. She was very prompt, helpful, and efficient in resolving my issue. She quickly sorted out and helped me locate my order without any hassle. I’m very pleased with the support I received and truly appreciate her professionalism. Thank you, Maria!

I had a problem where I had not received my order , I emailed in and had a speedy reply from Steph who sorted it immediately by re sending the order and even refunding my delivery fee . Within mins received confirmation that the items had been re sent and on its way to me . Excellent customer service x

Steph was great and resolved my problem !

I had an issue with my refund as only half the items were being refunded. On emailing I was contacted by Steph who said she would be looking into this and get back to me. Steph returned to me the next day asking for proof of return and it was all sorted out. Excellent customer by Steph (5 stars for dealing with this so quickly)

Jess F was very helpful, offering good customer service and resolving the problem promptly

Stephanie G was extremely helpful in my return . Great customer service !! Really pleased with fast service provided . A*

Steph has been very helpful with my enquiry.
I always love the clothes from pink boutique

Rosie was a great help over the telephone, really professional and I understanding. Thank you Rosie for solving my problem

Great experience emailing Pink Boutique about a delivery query I had. Jess F emailed straight back & sorted the query I had. Great customer service

As a neurodivergent customer, I had reason to speak with customer services about an issue I had experienced. Rosie was really helpful in explaining why I’d encountered the issue and how to avoid it in future! This was really fair and helpful. Rosie simplified how she explained things to me which again, I found very helpful! Thanks x

Ive ordered off pink boutique for years and never had any problems. ordered 2 dresses that didnt suit my body type so sent them back , customer service keep parming me off , one dress well over a week and five pound for a refund is a joke , second dress sent off, had two emails them numerous times and still waiting for my refunds , when i get my money back. I wont be ordering from them again ill stick to more reliable retailers.

Steph from customer service was absolutely brilliant. Sorted my issue out within seconds. Couldn't ask for better service. Polite and cheerful a credit to your company.