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Pepe Jeans London Reviews 

76,345
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Items bought lovely quality, no customs duties even though came from abroad, took a bit longer than normal deliveries but understand went through customs etc. Free delivery, good sale prices. Label to... See more

Company replied

Rated 3 out of 5 stars

Disappointed with the quality decline. I’ve recently ordered Venus jeans. I have always ordered this type in the short leg. I ordered and returned two pairs of the straight style as they were too long... See more

Company replied

Rated 4 out of 5 stars

The trainers I purchased are super but finding the pick up point was a nightmare, spent ages trying to find it, the google map that was sent was no where near to where it actually was. Eventually fo... See more

Company replied

Rated 5 out of 5 stars

High quality trainers, which my husband is delighted with. These are his second Pepe pair and he will definitely order again in the future. The site is easy to use and the delivery time of less than a... See more

Company details

  1. Clothing Store
  2. also in
  3. Jeans Shop
  4. Men's Clothing Store
  5. Streetwear Store
  6. Women's Clothing Store
  7. Youth Clothing Store

About Pepe Jeans London

Written by the company

Founded in London in 1973, Pepe Jeans London is an international fashion brand recognized for its strong denim heritage, contemporary urban style and close connection to London creativity and culture. Specializing in denim and casualwear, the brand designs collections for men, women and kids, including jeans, T-shirts, sweatshirts, shirts, dresses, jackets, trousers, footwear and accessories.

Denim remains at the core of PEPE JEANS, with the brand continuously developing new fits, washes and finishes adapted to different styles and trends. Its collections include slim, skinny, tapered, straight, relaxed, loose and barrel fit jeans, combining comfort, innovation and modern design. Beyond denim, the brand also develops casual and smart casual collections designed for everyday wear, blending versatility, functionality and contemporary aesthetics.

PEPE JEANS stands out for its creative approach, international identity and ability to reinterpret urban fashion from a modern perspective. The brand focuses on quality materials, innovative design and constant evolution while maintaining an authentic style connected to the dynamic spirit of London. With a strong international presence and a premium casual positioning, PEPE JEANS has become a global reference in denim fashion and contemporary casual style.

WHAT MAKES US HUMAN

Written by the company

You inspire us to tailor a better tomorrow
WMUH is a people’s philosophy that fosters human and long lasting relationships, nurturing healthy and respectful interactions within our community.

The original denim rebels. Since 1973

From a Portobello side street to every corner of the world — denim was never the same again.

From a Portobello side street to every corner of the world — denim was never the same again.
Five decades later, and we're still at it — pushing denim further than it's ever been. Worn across the world, born in London. We're the brand for those who wear their individuality like a second skin. Bold swimwear and lightweight summer pieces from our Spring Summer 26 collection, dresses and shirts in linen blend to keep you looking and feeling effortlessly cool, sneakers built for any adventure — wherever you're headed, style and comfort have got you covered — and the perfect bag as that final touch that always hits the spot. All built on one promise: confidence, originality, and a style that's entirely your own. Go for denim on denim, and go.

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4.3

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.3

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(76,345)

2,421 reviews in the last 12 months

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Rated 5 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London


Olá Cristina,

Obrigado por esta revisão incrível, é muito apreciada. Adoramos saber que gostou do sapato.

Esperamos vê-lo em breve nas nossas lojas.

Se você quer que nos conectamos mais e saber de todos os nossos segredos, venha e junte-se a @PepeJeans!

Cumprimentos,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

Return Request & Issue

Return Request & Issue: I requested a return/refund after receiving a size 42 waist jeans instead of the size 36 ordered.

Self-Courier Requirement: Pepe Jeans informed me that your pincode (411009) was non-serviceable for return pickup and requested you to courier the product to their Bhiwandi warehouse, despite delivery occurring at the same address. They stated they would reimburse courier charges up to ₹100 upon receipt.

Dispatch & Proof of Delivery: I couriered the item on October 10, 2026, for ₹150 and shared the courier docket photo with customer care.

Current Status & Support Details: As of October 21, 2026, I have sent multiple follow-ups requesting status updates on the refund and attempted to reach customer care by phone, but I have not received any further communication from them.

October 10, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Kabush,

We understand how important it is to have your return and refund resolved. Please be assured that we take your concerns very seriously. We’ve escalated your case to our local team in India and are confident they will contact you as soon as possible to assist you further.

We appreciate you bringing this to our attention, Kabush, and we’re here to help get this sorted for you.

Best regards,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

It has been days since my return was…

It has been days since my return was picked up, but my refund is still pending. Customer support is completely ignoring my emails. Now I am feeling I will never get my refund.my order no is PJI-00970689-08.
Never buy this company product. Total froad.

September 30, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Jatinder,

Thank you for your feedback. We are sorry to hear that you have not received your refund yet and that the customer service does not answer your emails.

As you are based in India, we are not able to help you. Please insist with the Indian customer service: ccare@pepejeansindia.com

Best regards,
Pepe Jeans London Ambassadors Team 💙

Rated 3 out of 5 stars

Disappointed with the quality decline

Disappointed with the quality decline. I’ve recently ordered Venus jeans. I have always ordered this type in the short leg. I ordered and returned two pairs of the straight style as they were too long, and then finally found a pair that fit me. Only for the belt hoop to come unattached the first time I put them on! For such an expensive brand I’m disappointed the sizing is off and the quality is getting poor.

September 23, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Jennifer,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We believe that you may have received a faulty item, and we will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 👖

Rated 1 out of 5 stars

This is the second time I have tried to…

This is the second time I have tried to buy jeans from Pepe and the delivery has taken ages. It is very difficult to contact customer services outside standard 9- 5 working hours. The tracking updates are also insufficient. It's a shame - Pepe Jeans are really good but there's no point offering seasonal discounts to UK buyers if your delivery company can't deliver the goods.

October 11, 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Clare,

Thank you for your feedback.

We sincerely apologize for the inconvenience caused by the delivery issues and understand how frustrating this situation must be.

To help us look into this matter further, could you please send us more details about the issue, including your order number, to store@pepejeans.com?

We will be happy to review your case and assist you.

Thank you for your patience and understanding.

Kind regards,

Pepe Jeans London Ambassador Team💙

Rated 4 out of 5 stars

Good Quality

Good Quality , good finishing, good delivery services

September 28, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Cornel,

We're so happy to hear this experience; you have brightened our day!

It is always so great to hear such positive words regarding our quality, products, and delivery services - thank you for sharing them with us.

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Excellent

Great pair of jeans. Soft with good stretch. Excellent fit and comfortable.

April 10, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Melinda,

We are thrilled to hear that you found the jeans to be soft, stretchy, and comfortable with an excellent fit.

Best regards,

Pepe Jeans London Ambassadors Team 💙

Rated 1 out of 5 stars

No support

My parcel did not arrive when expected, the virtual assistant does not recognise that UK haa 6 digit postcodes and I could not get through to a real person. I still have no idea when or if I will receive my order.

September 13, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hello Marisa,

Please accept our sincere apologies for the situation.
Our goal is to provide you with the best possible shopping experience.

We will contact you via email shortly to discuss the matter in more detail.

Thank you for your understanding.

Kind regards,
Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Speedy Delivery

Jeans are exactly what were shown on the website and were delivered very fast. Super relaxed jeans, cannot stop wearing them! Have had lots of compliments!

September 2, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Helen!

It’s absolutely wonderful to hear your feedback!

Thank you so much for sharing your experience with us. We’re thrilled to know that you love your jeans and that they were delivered to you so quickly. It’s always great to receive compliments, and we are glad that you are enjoying them!

We look forward to welcoming you to our online store again soon. If you want to stay connected and discover all of our latest styles and secrets, come join us at @PepeJeans!

Have a fantastic weekend,
Pepe Jeans London Ambassadors Team👖

Rated 1 out of 5 stars

No idea

Order not arrived

September 1, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Sheilagh,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

In order to resolve this for you, we kindly ask that you contact us directly via store@pepejeans.com.

We look forward to hearing from you.

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

My product has not arrived yet

My product has not arrived yet - it was supposed to arrive yesterday.

No ha llegado- debería llegar ayer

August 30, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Janet,

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.
We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.

Kind Regards,

The Pepe Jeans London Team💙

Rated 4 out of 5 stars

My spanish knowledge is 0


would be happy if you could offer more jeans with 34 length! All tall women would be forever grateful! Gracias!

August 15, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Susanna!

How great to hear this!

Thank you for sharing your experience with us; we look forward to welcoming you to our online store soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a nice weekend,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Klaus,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Pepe Jeans London Ambassadors Team💙

Rated 4 out of 5 stars

Fast delivery

Fast delivery, good Quality but I would want more detailed Infos about the items on the website

January 3, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Dennis,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Efficient.

Efficient.

August 17, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Olá Teresa,

Sua satisfação é muito importante para nós e estamos sempre aqui para garantir que você tenha o melhor serviço possível.

Atenciosamente,
Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

The quality stuff from pepejeans is the best

I like the clothes and Shoes, always being delivered on time and it's value for the money

August 2, 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Flavie,

We are so happy to hear about this experience. You have brightened our day!

We look forward to providing the same level each time you shop with us.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a good day,
Pepe Jeans London Ambassadors Team👖

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