PartsVu Reviews 

Reply from PartsVu

5 days ago

Hi John,

Thank you so much for taking the time to leave us such a great review!

We’re thrilled to hear that you found everything you needed in stock and that your order was shipped quickly. We work hard to keep a wide selection of Yamaha parts available and get orders moving as quickly as possible, so it’s wonderful to know you had such a smooth experience.

We truly appreciate your business and are especially happy to hear that you’ll be shopping with us again. We look forward to helping you with your next order!

Thank you again for choosing PartsVu.

Best regards,

The PartsVu Team

Reply from PartsVu

5 days ago

Hi John,

Thank you so much for taking the time to share your kind words!

We’re thrilled to hear that Michelle went above and beyond to help you find the parts you needed. We take great pride in providing helpful, knowledgeable service, and it’s wonderful to know Michelle made such a positive impression.

We’ll be sure to pass your compliments along to Michelle. She’ll be so happy to know her efforts were appreciated!

Thank you again for choosing PartsVu. We truly appreciate your business and look forward to helping you again in the future.

Best regards,

The PartsVu Team

Reply from PartsVu

5 days ago

Hi Tom,

We sincerely apologize for the frustration and difficulty you experienced trying to reach us regarding your return. We understand how frustrating it is to make multiple attempts to get assistance, especially when you simply need to return an unused part that was ordered in error.

We are currently in the peak of boating season, and our team is working hard to keep up with the increased volume. That said, we absolutely understand that this does not make your experience any less frustrating. We make every effort to return voicemails and callback requests, and unfortunately, we were unable to locate a voicemail or callback request from you.

We are glad that you were ultimately able to connect with one of our agents through one of our several outreach platforms and get the return authorization you needed for the incorrectly ordered fuel line. We appreciate your patience while getting this resolved, and we’re sorry it took longer than it should have.

Thank you for bringing this to our attention. We’ll use your feedback to continue working on improving our communication and response times.

Best regards,

The PartsVu Team

Reply from PartsVu

5 days ago

Hi John,

Thank you so much for taking the time to leave us a great review!

We’re glad to hear that PartsVu consistently has the Suzuki maintenance kits you need. Keeping the right parts and maintenance products available so you can get back on the water is exactly what we strive for.

We truly appreciate your continued business and the trust you place in PartsVu for your Suzuki maintenance needs. We look forward to helping you again with your next order!

Best regards,

The PartsVu Team

Reply from PartsVu

5 days ago

Hi Marci,

We sincerely apologize for the frustration and inconvenience this situation has caused, especially knowing how much you were looking forward to enjoying the boating season with your family.

Because the part had already been installed, we were unable to process it as a standard return. Additionally, Mercury requires warranty claims involving installed parts to meet their warranty requirements, including installation by a certified Mercury technician.

That said, we want to clarify that our team did not simply leave you waiting for 90 days. After the warranty claim was submitted, one of our agents worked persistently with Mercury to get the claim reviewed. Mercury initially declined the claim twice, but through our agent’s continued efforts, the claim was ultimately processed and accepted in less than a week.

As soon as Mercury approved the warranty claim, we reshipped the replacement part to you. We can also see that the replacement has since been delivered.

We truly regret the inconvenience and understand how disappointing it was to have an issue with a $700 part, particularly when it impacted your plans to enjoy your boat with your kids. While the warranty approval ultimately depended on Mercury, we’re glad our team was able to advocate for you and get the claim approved much sooner than the original timeframe you were given.

Thank you for your patience, and we sincerely apologize for the frustration this situation caused.

Best regards,

The PartsVu Team

Reply from PartsVu

Aug 3, 2026

Hello,

Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience this situation has caused.

We understand your concerns regarding the return request for the VSSLink. However, electronic components do have specific return restrictions due to the difficulty in determining whether a part has been installed, tested, or potentially damaged after the packaging has been opened.

Our no-return policy on electronic parts is in place to help protect both our customers and ensure all parts shipped are new and in unused condition. Issues can occur if an electronic component has been connected to the incorrect setup, improperly installed, exposed to electrical shorts, or otherwise tested after opening. For this reason, the manufacturer packaging and parts bags indicate that electronic components are not returnable once opened.

This policy is also displayed prior to purchase so customers have the opportunity to review the return requirements before completing their order.

We are always here to help before an order is placed and encourage customers to reach out to our team for assistance with fitment, compatibility, and making sure the correct part is selected for their specific application. Our goal is to help prevent situations like this and ensure customers receive the right part the first time.

We truly regret that we were unable to accommodate this return request and understand this was not the outcome you were hoping for. We appreciate your feedback and will continue working to make our policies and product information as clear as possible.

Thank you for your understanding.

Kindly,
PartsVu Customer Service

Reply from PartsVu

Jul 14, 2026

Hello Sam,

Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that Suzanne was able to provide helpful, professional service and quickly assist with your order questions. We're especially glad she was able to offer technical guidance and help you with your part question. Our goal is to make sure our customers have the information and support they need to feel confident with their purchases.

Your kind words about Suzanne and the PartsVu team mean a great deal to us. We agree that great customer service makes a difference, and we're proud to have team members who go the extra mile for our customers.

Thank you again for choosing PartsVu and for trusting us with your outboard needs. We truly appreciate your business and look forward to assisting you again in the future!

Kindest regards,
PartsVu Customer Service

Reply from PartsVu

Aug 3, 2026

Hello Andrew,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or frustration you experienced while waiting for your order.

After reviewing your order, I can confirm that it shipped the same day it was placed via UPS, and a shipping confirmation email with tracking information was sent to you. When you contacted us, we advised that the package had already left our facility and was actively in transit.

Once a package leaves our warehouse, delivery is managed by the carrier, and unfortunately, there are times when delays can occur due to circumstances outside of our control, including weather, traffic, carrier volume, transportation issues, or other unexpected UPS delays. While we cannot control the carrier's transit times, we do everything we can on our end to ensure orders are processed quickly and shipped safely.

According to the tracking information, your package was delivered on the 10th using the same tracking number provided at shipment. We are glad that you received your parts and regret that the carrier delay impacted your experience.

We truly appreciate your business and hope we have the opportunity to provide you with a smoother experience in the future.

Thank you,
PartsVu Customer Service

Reply from PartsVu

Jul 14, 2026

Hello,

Thank you for taking the time to share your feedback. We understand your concerns and appreciate the opportunity to provide some additional information.

Unlike apparel, boat and outboard covers are not items that can simply be tried on and returned after opening. Outboard covers are manufactured for specific models and dimensions, and there are many different sizes and configurations, which is why our team is always available before purchase to help verify the correct fitment.

Additionally, OEM products must maintain their original packaging and manufacturer labeling to ensure authenticity. These labels are applied by the manufacturer and cannot be duplicated or forged. Once an item is opened, the condition of the packaging can impact whether it can be returned and resold.

We do understand that sometimes a customer needs to inspect an item to determine fitment. Depending on how the packaging is opened and the condition of the item and packaging, we may be able to make exceptions. In this case, however, the packaging was opened in a way that created a large opening, making the product unsuitable to be sent back out to another customer as new. We have to consider the experience of the next customer who may receive the item.

That being said, we did review your order and see that we made an exception in your case. We also see that you purchased the correct cover, and we hope it fits your outboard perfectly and meets your expectations.

We appreciate your feedback and your business. Please don't hesitate to contact our team before future purchases—we are always happy to help confirm fitment and answer any questions to help ensure you receive the correct product the first time.

Kindest regards,
PartsVu Customer Service

Reply from PartsVu

Jul 14, 2026

Hello David,

Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and provide additional clarification regarding your order.

First, we apologize for the frustration you experienced. We understand how important it is to receive the correct product and have confidence in the information provided when making a purchase.

We would like to clarify a few points regarding Yamaha propellers and OEM products. Yamaha, like many major manufacturers, does not physically manufacture every individual component that carries the Yamaha name. Many manufacturers work with approved suppliers to produce specific products while meeting their engineering specifications and quality standards. This is common practice throughout the marine industry and does not mean a product is not a genuine Yamaha product.

Regarding the propeller you received, we want to clarify that we did not send an R Series propeller, as an R Series Yamaha propeller does not exist. The propeller shipped was the Yamaha G Series propeller that was ordered. Additionally, G Series propellers do not come with a pressed-in hub. Depending on the propeller model and application, a separate hub kit may be required.

We are sorry there was confusion regarding the required components for your installation. We provide as much product information as possible, but we do rely on customers to confirm their application and required components or reach out to our knowledgeable team prior to ordering if they need assistance selecting the correct setup. We are always happy to help verify fitment, answer questions, and guide customers toward the correct parts.

If you would like a list of Yamaha propellers with pressed-in hubs that are compatible with your outboard, we would be happy to assist and provide recommendations based on your specific application.

We appreciate your feedback and the opportunity to clarify the situation. We hope we can assist you in the future and provide the level of service and expertise you expect from PartsVu.

Kindest regards,
PartsVu Customer Service

Reply from PartsVu

Jul 14, 2026

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you experienced with your order and your attempts to reach our team.

We did review your comments, but unfortunately we were unable to locate enough information from this review alone to identify the specific order or account details involved. We would appreciate the opportunity to look into what happened and provide more information regarding your order status and communication.

In general, some OEM parts may be sourced directly from the manufacturer or require additional fulfillment time. When this occurs, our goal is to provide accurate availability information and communicate any delays as clearly as possible. We understand, however, that waiting on a part—especially when it is holding up a project—can be frustrating, and we apologize if the process did not meet your expectations.

We also take concerns regarding customer service accessibility seriously. We strive to provide timely assistance through phone, email, and other support channels, and we regret that you had difficulty reaching our team.

Please contact us with your order number so we can review the details and better understand what occurred. We would appreciate the opportunity to assist and work toward a resolution.

Kindest regards,
PartsVu Customer Service

Reply from PartsVu

Jul 14, 2026

Hello Tim,

Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that you had a great experience with PartsVu. It's wonderful to know that you found our selection, pricing, and shipping to meet your expectations. We're especially glad our Customer Service team was able to provide knowledgeable and responsive assistance when you needed support.

Your kind words mean a great deal to our team, and we'll be sure to share your feedback with everyone involved.

Thank you again for choosing PartsVu and for your recommendation. We truly appreciate your business and look forward to assisting you with your future parts needs!

Kindest regards,
PartsVu Customer Service

Reply from PartsVu

May 15, 2026

hank you for your feedback, and we’re sorry for the frustration this situation has caused.

We understand how disappointing it is to learn about a backorder after placing an order. In some cases, inventory status can change rapidly with manufacturer supply updates, and the item you ordered was unfortunately placed into a backorder status shortly after the order was processed. We do notify customers as soon as we receive that update so they can decide whether to continue waiting or cancel the order.

We also want to clarify that no customer is charged without an order being successfully placed and processed at the time of purchase. The payment is authorized and captured when the order is submitted, which is standard practice for online transactions.

We completely understand your concern and regret any inconvenience this delay has caused. If you would still like assistance, we’re happy to provide the most current ETA or offer alternative in-stock options that may work for your application.

Reply from PartsVu

Updated May 15, 2026

Thank you for your feedback. We do apologize for any confusion or frustration regarding your order.

To clarify, Mercury and Quicksilver are both owned by Brunswick and are not “second-hand” or unrelated aftermarket brands. Quicksilver parts are produced and distributed under the same parent company as Mercury Marine. In many cases, Mercury will discontinue a Mercury-branded part number and supersede it to a Quicksilver part number. This is not a substitution made by us or by another dealer — only Mercury has the authority to supersede and replace their part numbers, and that is exactly what occurred in this case.

You did mention that another dealer previously supplied the same Quicksilver replacement, and that is because they are working from the same Mercury supersession system that all authorized dealers use. The original Mercury-branded part was discontinued by Mercury and replaced with the Quicksilver equivalent as the official replacement part.

Mercury and Quicksilver are essentially the same DNA — manufactured on the same production lines, in the same facilities, under the same parent company, and overseen by the same ownership and operational structure. This was not a case of us swapping your order for a cheaper or used alternative. The Quicksilver part is the direct manufacturer-authorized replacement for the discontinued Mercury version.

As previously stated, you are more than welcome to return the item, and we even provided a return label to assist with that process. However, there is no alternate Mercury-branded version available because Mercury itself replaced it with the Quicksilver version.

If you would like additional confirmation, we encourage you to contact Mercury Marine directly, as they can verify the supersession and replacement information tied to the original part number.

Reply from PartsVu

May 15, 2026

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience.

We are happy to hear that our team was professional and courteous, and that your order arrived quickly. While we are sorry the part ultimately was not needed, we are glad the return process was simple and hassle free for you.

We sincerely appreciate your business and hope to assist you again in the future whenever you may need us!

Reply from PartsVu

May 15, 2026

Thank you for the great feedback! We are happy to hear your order arrived on time and in good condition.

It is also great to know that you found our pricing competitive compared to your local Yamaha dealer and that the ordering process was simple and easy to use. We truly appreciate your business and look forward to helping you with future maintenance and boating needs.

Thank you again for choosing us for your 20-hour service kit!

Reply from PartsVu

May 15, 2026

Thank you so much for the wonderful feedback! We truly appreciate your continued support.

We are very happy to hear that you find our website easy to navigate and that you have had a great experience finding the parts you need. It is also great to know that our inventory, pricing, and service have continued to meet your expectations.

Most importantly, we are glad your orders continue to arrive correctly and in great condition. That consistency is something our team works very hard to maintain.

Thank you again for your business and for taking the time to share your experience with us!