PŸUR Reviews 

I started a 2-year contract with them online — biggest mistake ever. As soon as I submitted my bank details, they ceased all communication. They never sent me any contract details or provided any access, but started taking money from my account immediately. Support is nearly impossible to reach, and when you do come through they are extremely rude and unhelpful (don't even ask them if they speak English, they just hang up). I now have to deal with the collectors they hired to collect "debt" for the services that they never even began to provide — months of headache for no good reason. Avoid at all costs.

EDIT (in response to Berit): this situation does correspond to your usual process, as one can quickly see from other 1-star reviews on this website. Regarding your "contact support" advice — is this a joke? I called and wrote HUNDREDS of times, to no avail. I am in fact counting them right now, for the court case.

This company is completely insane. I signed up four months ago for Internet for my house, and I have a Fritz box that I want to continue using from before. I signed up no problem and waited for them to contact me for the setup., Then I realised there was no contact from them and that they only had a phone number that was in German, I tried calling however they had no English-speaking staff so it was impossible to move forward of my Internet. Then I wrote four emails and had no response except for a suggestion to call the hotline in German. I still to this day have not had Internet for four or five months, and we can continuously charged, I have written them many times and there has been no response and now I have cancelled my contract. I feel completely annoyed by the situation. I wish I had found another company first.

After facing no internet connectivity for more than 2 weeks, I could bearly reach customer care, let alone find a customer care person with whom I can converse in English. They give an appointment 10days after the incident report date, take no calls afterwards. They blindly close the support request, saying the incident is known and will fix in the next days. Useless upselling, poor customer care, no accountability. I asked for a refund for the money that I had to pay to get more internet from my mobile internet provider during these 20days, and they laugh at this request. :/

Now that I cancelled my contract, they make an effort to have a conversation, but the people being these calls have no intention to talk more or understand the problem. Today I get a call, and the guy told me, "Do you want to renew your contract? Just say yes or no, I don’t want to know more about what happened". This is a joke.

I had an internet outage, and tried to reach support over the phone, I waited 1 hour on the phone and no one answered.
I called the phone as a new customer, they answer immediately, but then when they knew I am calling for an issue they forwarded me to the number that no one answer again

Very disappointing experience with PŸUR so far.

A PŸUR technician installed my FRITZ!Box 6660 on 6 August. The Internet was not working when he left, but he told me it would start working within about one hour.

It did not.

The next morning there was still no Internet. The router connects to the PŸUR cable network, but PŸUR's own activation page explicitly says: "Ihr Modem kann nicht aktiviert werden."

The most frustrating part is getting technical help. I have spent a lot of time waiting on the phone, often more than 15 minutes, being transferred between departments without reaching someone who can actually solve the problem.

My German is not good enough for a complicated technical conversation, so I repeatedly asked whether I could speak to someone in simple English. I still could not reach anyone.

I do not understand why a technician can leave a new installation without verifying that the Internet actually works, or why it is so difficult for a non-German-speaking customer to receive basic technical support.

I have now contacted PŸUR in writing and am still waiting for someone competent to help activate the connection.

I would be happy to update this review if PŸUR resolves the problem.

Fast and stable, really good tech support

The system is reliable and somehow good

I had a good experience with Lohse, he was very friendly to solve my problem.

Very good! Fast for reasonable price!

Don't have internet since last 19 days. No amount of calls, emails, store-visits have helped so far. Reason was some major breakdown in the area which apparently is now repaired but internet at my home is still not working. After complaining again, they said technician will visit in 2 weeks time. No compensation provided by them so far. How are we supposed to live without internet for so long! No communication from Pyur regarding when they will resolve it, always I have to follow-up. No service, no internet but their invoices continue to show up on time. They also close complaints without resolving and delete all the chats from the account. Absolutely the worst experience and there is no accountability.

pretty straighforward, english would be nice

This is the worst internet provider i have ever seen, my contract started with them at 24.06.2026 and now is 02.07.2026 and i still dont have internet in my house, they said they will resolve this problem in 2 days, now is more than 8 days since i have no internet connetcion and i had an appointment today with their service, i called extra and wanted from them just to call me 1 hour before theye come, someone called from private number didnt say anything on the phone and hang up, and i recived an email that my problem is resolved. This is just pure bullshit and as i work from home i dont have internet for 10 days.

Just skip them and choose some normal comapny!!!

So far - good

I have worst experience ever trying to connect internet through PYUR :( waiting for connection almost two months, their support is unreacheble

Nutzerfreundlicher intuitiver skin mit große und wenige Schrift, interaktive, schnelle Reaktion beim Tippen

PŸUR is, without exaggeration, the most customer‑hostile company I have ever dealt with.

Today I was stuck in their phone queue twice.
Not 10 minutes. Not 20.
Two rounds adding up to more than an hour, listening to the same ridiculous message:
“Bitte ein bisschen Geduld, gleich sind wir da.”
(“Please be patient, we’ll be with you shortly.”)

Frist time the music suddenly stopped and the line went dead.
No agent. No explanation. No help.
No hotline. No support. No service.

Out of curiosity, I tried selecting “New customer / new product”.
20 seconds.
I was connected immediately.
When I hung up, they even called me back.

That tells you everything about PŸUR:
If they think they can sell you something → instant priority.
If you have a problem → you don’t exist.

And I haven’t even started talking about their internet connection - which can’t, in any honest way, be described as stable.
Drops, outages, random failures… it’s a lottery.

Their so‑called “Störungsassistent” is just as useless.
It only works if the internet works — which it obviously doesn’t when the issue is on their side.
It’s like offering a fire extinguisher that only works if there’s no fire.

Unstable connection, unreachable hotline, zero service, zero respect.
I genuinely look forward to the day my contract ends.
A meaningful reply from PŸUR is about as likely as winning the EuroJackpot.

I will never use this in my life time. They have the worst internet service.. especially for English speaking users their service is really bad.