Mop – Biomimetic Self-Clamping Clamp, 100 cm Telescopic Handle, 360° Rotation. I am extremely disappointed with this product. I was shocked at how small and flimsy the mop is, even when the telesc... See more
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*** EDIT. They did eventually efficiently and in a friendly manner refund my payment!*** The product they sent me was significantly different to the one ordered. I contacted them via email and also W... See more
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Nothing wrong with the packaging or delivery but the shower head is heavy and pulled the hanging rack away from the wall …. The operation of the unit was ok but some of the holes were not straight and... See more
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Not very happy at all I ordered a fruit 🍇 washer and recieved and bucket washer machine how on earth can you get that so wrong ! The bow was crumpled and was left on doorstep I may not have been in... See more
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2.0
Poor
149 reviews
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Replied to 100% of negative reviews
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My parcel was left in the rubbish bin…
My parcel was left in the rubbish bin not the garden box and the parcel would have gone through the letterbox but the rubbish box had rubbish in it so it should have been self explanatory, the garden box is next to the house but it is at least another 12 -15 steps so probably too far.
September 4, 2026
Unprompted review
Reply from Londonnk
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@londonnk.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
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Again the self clamping mop
Again the self clamping mop. Absolutely horrendous quality, and NOT fit for purpose. It can’t even clamp onto the free mop heads (which is an extremely generous description) that came with it. Not only does it rotate 360 degrees, but it also flips over away from any surface you are trying to clean. ABSOLUTELY do not buy! Extremely POOR PRODUCT
September 3, 2026
Unprompted review
Reply from Londonnk
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@londonnk.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
6 wks later and six messages assuring…
6 wks later and six messages assuring me it’s coming with DPD codes that don’t exist. Meanwhile NOTHING! Very very poor £50 down the drain!
September 1, 2026
Unprompted review
Reply from Londonnk
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@londonnk.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Absolutely appalling item was broke…
Absolutely appalling item was broke asked for a refund and they offered half of what I paid i refused why should I only get half my money back for something that is no good to anyone ,the customer service is disgraceful aswell ,shouldn't be allowed to sell anything in my opinion
August 28, 2026
Unprompted review
Reply from Londonnk
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@londonnk.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Still waiting on my order two weeks…
Still waiting on my order two weeks have went by think i want my money bac now.
August 15, 2026
Unprompted review
Reply from Londonnk
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@londonnk.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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Very helpful pleased with the help
Very helpful pleased with the help
August 24, 2026
Unprompted review
A Mop
Mop – Biomimetic Self-Clamping Clamp, 100 cm Telescopic Handle, 360° Rotation.
I am extremely disappointed with this product. I was shocked at how small and flimsy the mop is, even when the telescopic handle is fully assembled.
The item I received is completely different from how it was presented in the advertisement. The advert made it look like a sturdy, good-quality product, but what I received is small, poorly made, and certainly not as advertised. A sharp metal splinter was sticking out from the handle. My husband nearly cut his finger on it, which is completely unacceptable
I consider this to be a misleading advertising and I am very dissatisfied with my purchase.
August 30, 2026
Unprompted review
Reply from Londonnk
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@londonnk.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Helpful customer service
Helpful customer service. Prompt response.
Still waiting for my order to arrive and will leave a review when it arrives.
August 13, 2026
Unprompted review
Ordered two different fairy kits
NOT as described, items came loose in a small box, bits missing, hair in clumps, cheap materials and you would not be able to make a fairy as advertised , instructions are bad and I was hoping to do these with my older granddaughters, I would love someone from customer service to produce a fairy as advertised or send me all 8 completed fairies, as when I contacted them , they stated that nothing was wrong with the items and wouldn’t give me a refund, DO NOT BUY
August 21, 2026
Unprompted review
Reply from Londonnk
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@londonnk.com with your order details. We’ll get this sorted out for you.
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Just received my order of 300 foil…
Just received my order of 300 foil wraps to cover food,as soon as you open them they rip, a complete load of rubbish and a waste of money
August 27, 2026
Unprompted review
Reply from Londonnk
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@londonnk.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Poor after sales support
1/ Product difficult to operate
2/ Poor support
3/ Poor operational guide
Don't bother! Waste of time!
August 26, 2026
Unprompted review
Reply from Londonnk
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@londonnk.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Customer service
Customer service replied straight away when I had a query. My order was dealt with very quickly. I am recommending this customer service. And will be using this site again.
August 21, 2026
Unprompted review
Mop is for childs play
Mop – Biomimetic Self-Clamping Clamp, 100 cm Telescopic Handle, 360° Rotation. It is so small that you need to be a child to use it, it does not clip onto any material, it is clunky short and not worth the money.
July 6, 2026
Unprompted review
Reply from Londonnk
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@londonnk.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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All's well that ends well. Bear with them.
*** EDIT. They did eventually efficiently and in a friendly manner refund my payment!***
The product they sent me was significantly different to the one ordered. I contacted them via email and also WhatsApp. I requested they tell me what to do to either get the correct item or my money back. Sadly all they did is parrot the exact same unhelpful message over and over and it wasn't helpful! They're not easy to deal with -since their communication isn't great - but bear with them ...
August 22, 2026
Unprompted review
Reply from Londonnk
Dear Customer, we are deeply sorry for your feedback. We sincerely apologize for the product not matching the description and for any disappointment this may have caused you.
To resolve this issue as quickly as possible, please send your order details and product photos to service@londonnk.com. We have assigned a specialist to handle this matter urgently and will contact you within 24 hours to properly resolve the return and exchange issue.
Your satisfaction is of utmost importance to us. We value your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us this opportunity to make amends.
Bought a fast charger which is…
Bought a fast charger which is absolutely rubbish. Doesn’t charge at all and impossible to get in contact with the company for a return and money back
July 30, 2026
Unprompted review
Reply from Londonnk
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@londonnk.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
I purchased a DIY beaded Christmas tree…
I purchased a DIY beaded Christmas tree and received a diamond art picture. Despite contacting them to get a refund I have had no reply. When going on site after the product wasn't even on there.
August 12, 2026
Unprompted review
Reply from Londonnk
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@londonnk.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
I accidentally ordered two of the same…
I accidentally ordered two of the same items & the customer service team have been most helpful & kept me informed every step of the to cancellation & refund. Thank you.
August 19, 2026
Unprompted review
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Purchased item through Londonnr/ZOE JIM…
Purchased item through Londonnr/ZOE JIM ltd.
on receipt found it did not fit my system. Contacted them re return procedure/ Within 48 hrs of delivery they cancelled and refunded paypal payment. Dispose of goods.
Mistakes are made and to this firms credit it is commendable that they resolved the matter so efficiently for the customer. An example for other firms to follow in disputes.
August 18, 2026
Unprompted review
Delivery was within time frame and I…
Delivery was within time frame and I was kept up to date of tracking.
Unfortunately the order was not as described and I only received 1 item, where I bought 2 and should have got 1 free.
August 14, 2026
Unprompted review
Reply from Londonnk
Dear Customer,we take your feedback seriously and apologize for any disappointment. If you feel the item didn’t match the description, please send your details to our support team at service@londonnk.com. Our team will evaluate your case and work towards a satisfactory resolution.
Great customer service efficient…
Great customer service efficient helpful a great service
August 18, 2026
Unprompted review
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