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Logan & Cove Reviews 

440
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the comfortable mattresses and fast delivery, noting that items arrive promptly and are simple to set up at home. Many people highlight the exceptional sleep quality, reporting that daily back pain has improved and deeply appreciating the helpful bonus bundles included with orders. However, some customers also noted issues with product durability, mentioning that mattresses sagged over time or lacked proper edge support. Additionally, some consumers experienced poor communication or received no response when trying to reach customer support for warranty claims and assistance.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the mattresses are comfortable, supportive,... See more

Quality

Customers had positive experiences with quality, often describing products as excellent and well made.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy online purchases,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions among consumers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent mattress! We put off buying a new mattress for sooooo long because they’re never as comfortable as the description says but we were pleasantly surprised to find this mattress lives up to all... See more

Company replied

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About Logan & Cove

Written by the company

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Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

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Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

440 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(440)

119 reviews in the last 12 months

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Rated 3 out of 5 stars

Good company to deal with but the…

Good company to deal with but the frontier mattress could be better. We already have a pinnacle mattress which we love and had for 6 years!

We are returning the Frontier and getting the Pinnacle again for another bed as we know it’s amazing! If you can afford it get the Pinnacle and you won’t regret it!

August 22, 2026
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Reply from Logan & Cove

Hi Robert, thank you for taking the time to share your experience and feedback with us! It's great to know that you've found your ideal mattress in the Pinnacle, and we hope your second one brings you just as many nights of comfort as the first. Happy sleeping, and don't hesitate to let us know if you need any assistance with your return. You can reach us anytime through the live chat feature on our website, or at support@loganandcove.ca.

Rated 1 out of 5 stars

No refund no communication

7 days ago our mattress was picked up by a very professional driver. There is no refund to date.
We both emailed pictures separately regarding the pick up. No response and no refund.

August 27, 2026
Unprompted review
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Reply from Logan & Cove

Hi Steph, we'd like to sincerely apologize for this. This is certainly not the experience we aim to provide nor want for our customers. Please reply to our private request with your order information so we can have a senior member of our support team review your case and follow up with you directly. Thank you for bringing this to our attention, and we appreciate your patience.

Rated 5 out of 5 stars

Awesome company…

My husband and I have been sleeping on this bed for 2 weeks now and we both love it. We googled what the best mattress was and Logan & Cove came up and it sounded like a good bet. We never heard of this company before but we have had an excellent experience with them. And the accessories that came with the bed are awesome. Thank you Logan & Cove.

August 23, 2026
Rated 5 out of 5 stars

Great mattress, great experience

Finding the information I needed to make a decision was easy, and so was the purchase. I loved that it came with sheets and a duvet included. It arrived super fast and was really easy to set up.

August 14, 2026
Rated 5 out of 5 stars

Ordered and it arrived quick

Ordered and it arrived quick! Love it. My daily waking up with a sore back is gone!!! I had a major back surgery years ago and live in chronic pain. I didn't realize that my previous bed was contributing greatly. Did the research and decided to take a chance. I'm glad I did. It's a quality product.

August 7, 2026
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Reply from Logan & Cove

Hi Brian, it’s great to hear that your new mattress has made such a noticeable difference to your mornings. We’re glad you took the time to research your options and found a quality product that feels right for you. Thank you for choosing Douglas and for sharing your experience!

Rated 5 out of 5 stars

The purchase was easy and the delivery…

The purchase was easy and the delivery was early! The quality is excellent!

August 9, 2026
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Reply from Logan & Cove

Hi Brian, we’re pleased to hear everything went smoothly. We appreciate you taking the time to share your feedback and hope you continue enjoying your new Douglas mattress for many nights to come!

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress! We put off buying a new mattress for sooooo long because they’re never as comfortable as the description says but we were pleasantly surprised to find this mattress lives up to all the hype. We’ve been sleeping on it for a couple months now & couldn’t be happier. Best decision we’ve made.

August 6, 2026
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Reply from Logan & Cove

Hi Lori! We love hearing that your new mattress has made such a difference! Thank you for choosing us and sharing your experience. Here’s to many more comfortable nights and great mornings ahead!

Rated 5 out of 5 stars

The queen size mattress arrived very…

The queen size mattress arrived very quickly and I was able to wrangle it out of the box without assistance and unfurl it up on my bed frame. As promised, it was ready for sleeping on almost immediately.
The medium firm support is perfect!

August 6, 2026
Rated 5 out of 5 stars

Great mattress

It’s been a month since we purchased our Frontier mattress and it’s been great, comfortable, and affordable! I would recommend to everyone. Quick delivery, easy to open and the bonus sheet, cover, duvet, pillows, pillow covers are great! The pillows are very stiff and hard.

July 23, 2026
Rated 5 out of 5 stars

Love the bed

The bed arrived well packaged and on time. The website was easy to navigate. The bed set up easily and the odour was gone in a reasonable amount of time. I have had no issues so far so customer support is not a problem.

July 20, 2026
Rated 5 out of 5 stars

Great product

Great product, no issues at all! No wonder they can offer a 365 day return policy - they fully stand behind their products.

July 20, 2026
Rated 5 out of 5 stars

Very easy to make a purchase

Very easy to make a purchase. Lots of options. Speedy delivery and simple to set up. Customer service very polite. The product in our case the Hybrid mattress was top notch and super comfortable. You can detect movement but not a concern.

July 27, 2026
Rated 5 out of 5 stars

Easy on line shopping and price…

Easy on line shopping and price breakdowns. We have purchased beds, pillows, duvets, mattresses and secondary sheets from Logan and Cove. Excellent products that come quickly via courier. We are exceptionally pleased.

July 20, 2026

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