LIV Watches Reviews 

271
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their overall purchases and daily wear. Customers frequently praise the exceptional craftsmanship, premium materials, and beautiful design of the timepieces that easily rival traditional luxury brands. Many buyers also appreciate the remarkably fast delivery times and the exceptionally helpful support team ready to assist at every step. Some people were dissatisfied with customer service experiences, mentioning specific instances where communication completely lacked consistency when seeking resolution. A few consumers additionally noted frustrating delivery delays, long shipping times, and unexpected technical performance issues with their items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional craftsmanship, bold... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the exceptional... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive concierge team... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Service

Customers consistently note positive experiences with service, highlighting phenomenal support, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really enjoying my new P-51 Cripes 2.0 watch! I received my watch less than 24 hours after ordering it. My concierge, Ernest, was outstanding. He answered all my questions and was able to customiz... See more

Company replied

Rated 5 out of 5 stars

What a beautiful watch! I've got a pretty extensive watch collection with Omegas, Rolexes etc. and this one certainly fits right in. This is my first LIV watch, but certainly won't be my last and the... See more

Company replied

Rated 5 out of 5 stars

Despite the first watch sent to me did not function properly. LIV overnighted via FedEx my replacement and I couldn’t be more grateful. The Cripes a mighty 2.0 is an exceptional piece and the pinna... See more

Company replied

Rated 5 out of 5 stars

Everything was amazing from beginning to end. I got some guidance from Connor about how to select the best watch for a gift and the journey was really nice. Everything was well explained. I personally... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(271)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I finally broke down and bought one of…

I finally broke down and bought one of these Liv watches GX1 Swiss Silver panda I just have to say I love it. I’m not a silicone band, but this band is nice. The watch is nice. The quality is nice and I have a couple dozen watches. The packaging is unbelievable. You guys gotta try out one of these watches 10 out of 10.

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I like most new watch enthusiast have…

I like most new watch enthusiast have been spending a lot of time studying and learning about what makes a Watch Great. From the movements, Sapphire crystals, 316L stainless steel. Liv has done their homework. Everything big name watches have without breaking the bank. But there’s one thing that separates LIV from the big name brands. That is Chaz and his team. From James, Ozzy, Ernest. Just a few that have reached out to me to make sure I had everything I needed. I found with the big name brands most of the time. I don’t even get a returned email. I almost forgot to mention the thing that separates them in my opinion over the rest. The design. WOW!! I have the black and orange GX-1 with an orange silicone strap. And let me tell you everyone notices that lol. I got my leather bracelet with a quick deploy today.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Liv has done it again love the…

Liv has done it again love the ruggedness on my new gravel stealth 🥷 and the Swiss movement is insane 👍🏻

September 3, 2026
Unprompted review
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Reply from LIV Watches

Ryan, the Gravel Stealth is built for this kind of ruggedness, and that Swiss movement seals it.

Ernest, LIV Concierge

Rated 5 out of 5 stars

Another great buying experience from…

Another great buying experience from LIV! Purchased my second P-51 Pilot and loving it! Great product, great price, and great staff.

August 25, 2026
Unprompted review
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Reply from LIV Watches

Second P-51 already, John. Glad the pilot earned another spot on your wrist, and thank you for coming back.

Ernest, LIV Concierge

Rated 5 out of 5 stars

Beautiful watch, and great experience

First of all, the watch is beautiful. It appears to be well made with exceptional craftsmanship and materials. So the quality of appearance is top notch. Really, I can’t stress enough pretty it is.
I just received it so I will not comment on reliability but the 5 year warranty says a lot.
Shipping was fast. I ordered it over the weekend and received it on the following Thursday. It arrived in perfect condition and the unboxing let me know I bought something really special. I had some communication with Chaz about the shipping and he was very helpful and quick to respond.
If you are looking for a unique boutique timepiece that will certainly get a lot of compliments, I highly recommend giving Liv watches serious consideration.

August 27, 2026
Unprompted review
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Reply from LIV Watches

That unboxing moment is something we obsess over, so hearing the watch lived up to it means a lot. It was my pleasure sorting the shipping with you, and I'm glad it reached you in perfect condition. Thank you for taking the time to write this, and enjoy every second on the wrist.

Chaz, Co-founder

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Rated 5 out of 5 stars

Great watch

Great watch, great service, great experience… 100% recommend to everyone… I’ll be buying again soon 🎉

August 27, 2026
Unprompted review
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Reply from LIV Watches

Love hearing it, Marco. We'll be ready when you come back for the next one.

Connor, LIV Concierge

Rated 5 out of 5 stars

This is my fifth purchase of this brand

This is my fifth purchase of this brand.
The GX1 range are unique pieces with a bold design that stands out.
* Buying Experience 10/10%
* Shipping and Delivery 10/10%
* if you are in the market for a high end piece, Look know further ~ Highly Recommended

August 26, 2026
Unprompted review
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Reply from LIV Watches

Five LIVs deep and still with us, Paul, that says more than any review could. The GX1 range is where our design team likes to push things hardest, so seeing it stand out on your wrist is a real win. Thank you for recommending us.

Ernest, LIV Concierge

Rated 5 out of 5 stars

Always exceed my expectation…

First, the watch that i bought was really a thing of beauty! 2ndly, the service that you provide is always phenomenal. So guys, keep it up please…

August 26, 2026
Unprompted review
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Reply from LIV Watches

A thing of beauty backed by service to match, Bernardo. Really glad both keep landing for you. Keep daring to LIV.

Connor, LIV Concierge

Rated 5 out of 5 stars

Excellent service and very fast…

Excellent service and very fast delivery; I recommend it for anyone looking to buy a high-quality watch. Thank you.

August 25, 2026
Unprompted review
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Reply from LIV Watches

Fast delivery and a recommendation to boot, Wilson. Glad we earned it.

Ernest, LIV Concierge

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Rated 5 out of 5 stars

Exceptional time piece.

Despite the first watch sent to me did not function properly. LIV overnighted via FedEx my replacement and I couldn’t be more grateful.
The Cripes a mighty 2.0 is an exceptional piece and the pinnacle of my collection. I will definitely consider LIV for future purchases. James Derleth.

August 22, 2026
Unprompted review
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Reply from LIV Watches

The Cripes A Mighty 2.0 as the pinnacle of your collection is exactly what we hope for, James. Sorry the first one arrived off, but I'm glad we got a replacement to you fast and made it right. Enjoy every second on the wrist.

Connor, LIV Concierge

Rated 5 out of 5 stars

LIV Watches are my absolute go to

LIV Watches are my absolute go to. Incredible quality and a extremely fair price

August 15, 2026
Unprompted review
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Reply from LIV Watches

Quality and a fair price is exactly what we built LIV for, Joseph.

Ernest, LIV Concierge

Rated 5 out of 5 stars

I have 3 LIV watches

I have 3 LIV watches. On the 8 December 2025 I purchased a deployment buckle. On the 15 August 2026 (Saturday) one of the pins failed on the buckle. I emailed James at LIV that day. On the 16 August (Sunday) James responded, apologised and advised that he would organised a replacement pin. On 17 August James advised that cannot send just a pin and would therefore send complete buckle. This was received today, 21 August and no charge. All this within 6 days including weekend from Miami to Burntwood.

Excellent after sales service. Cannot recommend James and LIV enough.

Thank you.

August 21, 2026
Unprompted review
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Reply from LIV Watches

Getting that buckle sorted and out to Burntwood quickly was the least I could do, Phil, and I'm really glad it reached you in time. Three LIVs deep means a lot to us, and standing behind every one of them is exactly the point. Thank you for taking the time to write this up.

James, LIV Concierge

Rated 5 out of 5 stars

LIV from beginning to end

Everything was amazing from beginning to end. I got some guidance from Connor about how to select the best watch for a gift and the journey was really nice. Everything was well explained. I personally, like to feel the material before buying something, but his descriptions were on point, so it wasn't difficult to make a choice. Their concierge service is on top, the quality of the watches is excellent and it makes me happy to see a brand grow, as I have watched LIV do exactly that.

August 11, 2026
Unprompted review
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Reply from LIV Watches

Dayana, helping you choose the right watch for a gift was a pleasure, especially knowing you like to feel the material before you commit. It means a lot that my descriptions gave you enough to go on without holding it first. Watching LIV grow is exactly what keeps us going, and I am glad you are along for the ride.

Connor, LIV Concierge

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Rated 1 out of 5 stars

Good Luck Getting Your Money Back from LIV Watches!

I recently purchased a LIV Gravel 2 watch for $650. The watch did not fit my wrist or my expectations. I returned the watch the following day. On their web site LIV states that it will refund the purchase price of the watch within two weeks of receiving the return. It has now been three weeks since LIV received the returned watch FYI: I shipped it back via Fedex and they signed for it so I know when they received it.

LIV has yet to return my money. This is a week past their refund police and about three weeks past my expectations.

BTW: Why does it take Amazon about an hour to refund money on a return from when they receive it and LIV three weeks?

This is not what I expected or what is stated on their web site. Their customer service has been unhelpful. They wrote me 5 days ago saying that they issued the refund. No luck. I've had to file a dispute with my debit card company to try to get my money back from LIV.

Buyer Beware. I will never buy another watch from LIV nor would I recommend that you do!

August 18, 2026
Unprompted review
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Reply from LIV Watches

Roman, my team has stayed in touch with you throughout, and we sent confirmation when your watch arrived back with us. For clarity, every return has to be inspected by our master watchmaker and given the green light before finance can release the refund, and that step is what stretched the timeline here. When you're ready to give us another try, reach out to me directly and I'll personally make sure you're taken care of.

Chaz, Co-founder

Rated 5 out of 5 stars

Received my second LIV watch today

Received my second LIV watch today! Could not be happier! Comfortable to wear, well built, feature rich, and exceeds expectations!

Kudos to LIV for a job well done.

Andy

August 19, 2026
Unprompted review
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Reply from LIV Watches

Second LIV already and still could not be happier, Andy? That tells us we are doing something right. Enjoy every second of it on the wrist.

Connor, LIV Concierge

Rated 5 out of 5 stars

P-51 Big Pilot

Absolutely love the quality of my P-51 Big Pilot. Beautiful time piece and a great experience from the beginning to end with The guys at LIV Watches

August 17, 2026
Unprompted review
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Reply from LIV Watches

The P-51 Big Pilot is one of our favorites, Mike, so seeing it on your wrist is a real win. Glad the experience matched the watch.

Ernest, LIV Concierge

Rated 5 out of 5 stars

Beautiful GX-AC LIV Chrono

What a beautiful watch! I've got a pretty extensive watch collection with Omegas, Rolexes etc. and this one certainly fits right in. This is my first LIV watch, but certainly won't be my last and the sales and customer service team is among the best I've found in the industry. Would definitely recommend LIV watches to anyone that's looking for a nice quality Swiss watch without breaking the bank.

August 17, 2026
Unprompted review
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Reply from LIV Watches

Sitting right alongside your Omegas and Rolexes is exactly where we built the GX-AC Chrono to belong, so that means a lot. Being your first LIV and not your last is the best thing we can hear, and I'm glad the team matched the watch. Thank you for the recommendation.

Connor, LIV Concierge

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Rated 5 out of 5 stars

Pissed Off Customer Turned

Purchased my LIV watch 6 or 7 years ago. Loved it . About a year and half ago it stopped working assumed it was battery and replaced it . That did. It correct the problem. In May 2026 I contacted LIV to send it for repair. It was received by LIV on May 29, 2026. On August 4, LIV contacted me and reported the watch was ready. I approved some minor upgrades. Received the watch in a few days and viola !!! It didn’t work. Same problem the big and little hand and seconds meter didn’t move . Called LIV and they told me to send it back at my expense. I paid once already . I will as planning on taking my LIV watch to the beach for few weeks on August 21, 2026. I called a few techs and explained by problem. They referred me back to original tech which went nowhere.

I then contacted LIV a last time and ERNEST answered and listened to my problem. He personally handled the return and monitored the repair and said he would get it back to me before my vacation. What an asset to your company!!. I received several updates on the progress of my LIV repair and received it today. Guess what? It works !!

The LIV Watch Company and Chaz, the Boss, need to understand that quality customer service has disappeared in all market places . To have this type of of dedicated employee in this day and age, is an asset. Most young employees across the business spectrum don’t care and neither do their supervisors . It is refreshing to see that the LIV Watch Company continues to Search for Excellence in the hiring process, as evidenced by his dedication. I would be remiss if I failed to mention your employee Sazi, whom worked hand in hand with ERNEST to see this repair completed with haste.

LIV now has a lifetime customer and ERNEST has turned an angry and disappointed customer into a loyal customer .

Sincerely

Joseph Mulvihill

August 4, 2026
Unprompted review
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Reply from LIV Watches

Joseph, thank you for taking the time to write this, especially given how the first repair went.

You should not have had to send that watch back twice, nor should you have been asked to pay for the second shipment. That one is on us. I am glad Ernest stepped in and got it right, and I will make sure both he and Zasi hear this directly. Hearing it from you carries more weight than hearing it from me.

Enjoy the beach, and enjoy the watch.

Chaz
Co-founder, LIV Swiss Watches

Rated 5 out of 5 stars

This was my first purchase of a LIV…

This was my first purchase of a LIV Swiss diver watch. Love my new aqua blue 44mm Diver LIV!
Ernest their customer service concierge is awesome!
I am very pleased with the quality, order speed, customer support and details LIV has provided to me! Oh and the Aqua Blue color is ourstanding!
I will be buying more soon!
Dan DeYonker

August 13, 2026
Unprompted review
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Reply from LIV Watches

Dan, seeing that aqua blue 44mm Diver land as your first LIV is exactly the kind of start we hope for. I'm really glad the quality and speed lived up to it, and it was a pleasure helping you along the way. Welcome to the LIV family, and enjoy every second on the wrist.

Ernest, LIV Concierge

Rated 5 out of 5 stars

LIV always delivers

LIV always delivers. Receive my new black band for my watch today and it looks and feels great.

August 12, 2026
Unprompted review
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Reply from LIV Watches

Thank you for your kind words, Gregg!

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