Banner for Lift Foils

Lift Foils Reviews 

121
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptional support and helpful guidance during purchases. People love the incredible gear and note that the efficient service quickly gets them back on the water. Consumers frequently mention the wonderful product lineup and find that helpful instructional guides make using the equipment very easy. However, some customers also noted frustrating delays when trying to reach support, experiencing slow communication and unreturned messages. A few people also mentioned unexpected hardware failures, such as expensive batteries dying after a couple of years of use. Additionally, some reviewers experienced issues with defective parts or controllers that required unexpected replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, showing a high level of disagreement. On one... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised the team for going... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and helpful... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers experienced severe delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I was able to get a hold of Jerry Things went very very well. His customer service was excellent. The only problem was communication through your computer system. Once that is taken care of you a... See more

Company replied

Rated 4 out of 5 stars

The rep I spoke with was very good. Shipment was fast. New battery is working great. Just wish I didn't have to buy a new battery in the 1st place. Outrageously expensive. I bought 2 identical boa... See more

Company replied

Rated 5 out of 5 stars

Great product line! Pairing front wings with back wings could use some web-page guidance; tech support is good with guidance, 'talk with a pro' better although it takes time to schedule, not alway... See more

Company replied

Rated 5 out of 5 stars

Kieth Omera. I was looking at other brands, but his professionalism coupled with straight forward information and over the top customer service sold me on Lift. Any problems at all, and Kieth gets you... See more

Company replied


Company details

  1. #2 of 2 best companies in Surf Shop
  2. #2 of 2 best companies in Skate Shop
  3. #3 of 3 best companies in Skateboard Shop
  4. #1 of 1 best companies in Surf Lifesaving Club
  5. #1 of 1 best companies in Windsurfing Store
  6. #1 of 1 best companies in Yacht Club

About Lift Foils

Written by the company

Riders eFoiling in Thailand

Lift has proudly spent over a decade building high-quality performance hydrofoils and foil boards from our home base factory in Puerto Rico. Shipping now.

Lift started in 2010 as a family-run shop in Puerto Rico. In 2015, co-founder Nick Leason — an engineer and lifelong surfer — designed the original eFoil, adapting technology from smartphones, electric vehicles, and drones into a board that flies above the water without needing wind or waves. Lift shipped its first commercial eFoil, the LIFT1, in 2018, and has released five eFoil generations since, leading up to today's LIFT5 and LIFTX.

Every Lift eFoil is built around the Lift Connect System (LCS) & a tool-free, click-and-lock setup that lets riders swap masts, propulsion units, wings, and batteries in seconds, no tools required. Paired with a carbon-fiber board, LCS is what makes Lift eFoils fast to rig and easy to reconfigure as your riding changes. The current lineup spans LIFT5 F for new riders, the flagship LIFT5, and LIFTX for powered surf and downwind foiling, alongside Foils hardware, boards, masts, and foil wings, for unpowered wing and surf foiling.

Lift has shipped thousands of eFoils to riders in more than 40 countries, backed by a global network of 300+ demo locations. Every eFoil includes a 1-year limited warranty, with optional extended coverage through Lift Protection • Powered by SureBright.

Instagram  ·  YouTube  ·  TikTok
eFoil lineup
LIFT5 F LIFT5 F
Best eFoil to start with
LIFT5 LIFT5
The flagship
LIFTX LIFTX
Powered foiling
Collaborations Collaborations
Rider-driven builds
Foil lineup
Boards Boards
Engineered to fly
Masts Masts
Classic series and beyond
Wings Foil wings
Front, back, and surf collections
Our story
StoriesStories Our StoryOur story LeadershipLeadership
Get support and guidance
Support Center Support Center
Manuals, warranty, order tracking
Video Tutorials Video tutorials
Step-by-step guides
Product Quiz Find your perfect eFoil
Your match in 60 seconds
Talk to an Expert Talk to an expert
Book a consultation
Demo Locator Demo Locator
Find us near you

Contact info

4.0

Great

TrustScore 4 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(121)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered a Lift Foil expecting a…

I ordered a Lift Foil expecting a high-quality product, but I was disappointed. The item arrived damaged, and the instructions were unclear. The design looked cheap, and it didn’t perform as advertised. I’d rather wait for a better deal than risk another purchase. Not worth the money.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The people at Lift are amazing

The people at Lift are amazing! They’re not a bunch of outsourced help. I have 7 Efoil boards and if you need help it’s immediately given. With so many copycats out there I’m happy to stick to Lift. They’re pioneers in the industry and if you really want the best ride and quality don’t look further. Here in Maui, we’re the testing ground for wind and ocean sports. I want to know I’m on the best everyday I hit the ocean.

August 28, 2026
Rated 5 out of 5 stars

nothing

nothing , it was terrible service
it took months to get an answer for the simplest thing
then it costed 600.00 just to get a new hand controller
lost entire summer waiting
now another 120.00 delivery charge

August 24, 2026
Lift Foils logo

Reply from Lift Foils

We're sorry to hear about your experience. We appreciate you sharing this feedback.

Rated 2 out of 5 stars

Terrible Customer service

Customer service was not able to troubleshoot the issue related to the Efoil controller. We have four efoils and two of the four simply froze. One while someone was riding on the open ocean in Maui.

Customer service had strange response of turning the AA batteries upside down- which did not work.

Ultimately the customer service agent just said to buy two new remotes/controllers ($500 each).

Whole process took three plus months.
Terrible customer experience

August 27, 2026
Lift Foils logo

Reply from Lift Foils

We're sorry to hear about this experience. We appreciate you being a customer with us, and thank you for taking the time to share the details.

Rated 5 out of 5 stars

Support went above and beyond on our…

Support went above and beyond on our issues. Can’t thank Jerry enough.

August 28, 2026
Lift Foils logo

Reply from Lift Foils

Barry, thank you for this, Jerry will be glad to hear it. Going above and beyond is exactly the standard we hold ourselves to. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 5 out of 5 stars

Amazing product and even better product…

Amazing product and even better product support. There is only one option for efoils and it is Lift...the guys that invented the sport

August 28, 2026
Lift Foils logo

Reply from Lift Foils

Jay, this means a lot, thank you. Glad both the product and the support are living up to that. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 5 out of 5 stars

Love the company love the product love…

Love the company love the product love the service

August 27, 2026
Lift Foils logo

Reply from Lift Foils

Paul, thanks for this, glad the company, product, and service are all hitting the mark. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 5 out of 5 stars

Proffessional ezecution of the order.

Proffessional ezecution of the order.
Thanks

August 20, 2026
Lift Foils logo

Reply from Lift Foils

Thanks for this, glad the order was handled professionally from start to finish. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 5 out of 5 stars

Complete product line!

Great product line!
Pairing front wings with back wings could use some web-page guidance; tech support is good with guidance, 'talk with a pro' better although it takes time to schedule, not always a customer option.
Online shopping is a breeze.
Quick turnaround between purchase and shipping notification!!

August 26, 2026
Lift Foils logo

Reply from Lift Foils

Thanks for this detailed feedback, it helps us understand what's working well and where we can improve. Glad online ordering and shipping turnaround have been smooth. The point on needing clearer web guidance for pairing front and back wings is well taken, in the meantime our wing selection guide (https://support.liftfoils.com/kb/wing-selection-guide) might help bridge that gap.

Rated 5 out of 5 stars

So far so good

I haven’t received my Lift efoil just yet because I only ordered it two days ago. But, so far, Customer Service has been quick in addressing a shipping concern; as well as shipping my order. They were very pleasant on the phone.

August 26, 2026
Lift Foils logo

Reply from Lift Foils

Thanks for sharing this, glad the team could move quickly on the shipping concern and that the call felt pleasant. Hope the eFoil arrives soon and treats you well. See you on the water!!

Rated 3 out of 5 stars

Ordering the correct model needs a lot…

Ordering the correct model needs a lot of attention to detail due to all the different options, for a new person to foiling it can be disappointing especially when you are paying top dollar for the foil.

August 18, 2026
Lift Foils logo

Reply from Lift Foils

We hear you, choosing the right setup can feel like a lot when you're new to foiling. If you haven't already, our team is glad to walk through the options directly at https://liftfoils.com/pages/ask-an-expert, and we take feedback like this into account as we look at making that process clearer.

Rated 2 out of 5 stars

work order response

I put in a work order for my foil that was taking on water and at first, I got a great response and asked to take pictures which I did and then silence for about a week. Then I called and just ordered everything. I thought that would fix it and that experience was good, so most parts are coming, except for the hinges for the foil for and I will probably order the hinges as well, but they’re 100 bucks for two little hinges plus some kind of madness is happening anyway I live on a lake near Mount Rainier in Washington state I got my foil two years ago. I’m on the board for the lake health and we have gotten rid of wake surfers because of all the erosion and trouble it caused. That’s when I got my E foil and now three more people on the lake have foils so I have done a lot for your company. I make sure to teach everyone that is curious and I spread the word on how fun and safe they are. Im a 65-year-old retired female teacher like if I can do it you guys can do it and it’s working I think two or three more people are buying within the next year if not more so, it’d be really nice to have my board up and ready for this Labor Day weekend, the four of us foilers are in a parade on our foils instead of boats again spreading the word, they are amazing!

August 25, 2026
Lift Foils logo

Reply from Lift Foils

Mary, this is one of our favorite kinds of reviews to read. You didn't just buy an eFoil, you're introducing your lake community to the sport and teaching anyone curious enough to ask. That's exactly the kind of impact we hope our products can have, and we're genuinely grateful for it. We also hear you on the gap in communication while your work order sat quiet, that's not what we want for someone who has done this much for us. We're going to do everything we can to get your board ready in time for the Labor Day parade. Truly a heartfelt thank you from the Lift team.

Rated 2 out of 5 stars

The wrong screws were sent

The wrong screws were sent. Can we send the right ones please?

August 18, 2026
Lift Foils logo

Reply from Lift Foils

We're sorry about that mix-up. The correct screws are already on their way to you

Rated 5 out of 5 stars

Best team

Best team, best product, best experience! 100% Team Lift!!!!

August 25, 2026
Lift Foils logo

Reply from Lift Foils

Thanks so much, this means a lot. Glad the team, product, and overall experience are hitting the mark for you. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 4 out of 5 stars

Looks like you shipped within 24 hours

Looks like you shipped within 24 hours. Really appreciate it. Would be good to give the customer an ETA. I saw shipping was two dollars and I thought that sounds like the cheapest way to ship and I would have paid for two or three day delivery versus a week. Not sure when it's coming and the tracking doesn't tell me yet.

August 24, 2026
Lift Foils logo

Reply from Lift Foils

Thanks for this, glad it shipped quickly. Good point on giving a clearer ETA and better tracking up front, we hear that and it's useful feedback as we look at improving the shipping experience.

Rated 1 out of 5 stars

The controller would not pair with my…

The controller would not pair with my board

August 18, 2026
Lift Foils logo

Reply from Lift Foils

Sorry to hear the controller wouldn't pair. This guide (https://support.liftfoils.com/kb/hand-controller-problems) covers common pairing issues. If you're still having trouble, please submit a ticket at https://support.liftfoils.com/cases/new and we'll get you sorted.

Rated 5 out of 5 stars

Amazing product

Amazing product, techincal support

July 17, 2026
Lift Foils logo

Reply from Lift Foils

Thanks for this, glad both the product and technical support are hitting the mark. Follow us on Instagram (https://instagram.com/liftfoils) to see what we're up to and where we'll be next.

Rated 5 out of 5 stars

Just bought my 3rd Lift Board!

Just bought my 3rd Lift Board in the past 3 years. Started with a Lift 5’4 Lift4 and have now graduated to a 4’8 LiftX and a 5’2 Laird Lift5. Take out the boards 2X a week into the ocean surf and completely hooked. So meditative, fun and a different challenge every day. Outstanding work Lift team making such high quality boards and a great tech support team!

August 15, 2026
Lift Foils logo

Reply from Lift Foils

Jim, thank you for this, and for growing with us across three boards. Hearing that it's become such a meditative, regular part of your week is exactly what we hope for. Thanks also for the shoutout to the tech support team, we'll make sure they see it. Enjoy the water!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look