Overall great experience! Ordered a light fixture, it was delivered within its originally stated range in great condition. It would have been helpful to be notified that there would be a "soft pull"... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Website was easy to use and navigate, they have people to answer the phone if you have technical questions. The reason I gave it a 4 vs a 5 was because the pictures on the website of the sconc... See more
Company replied
This is my second purchase with Lightopia. Customer support did great with prompt accurate reply and constructive suggestions. But ultimately, I've asked for an invoice and never got it till know.
Company replied
Found great fixtures. The website was easy to navigate until it was time to pay. My two different credit cards were not accepted. I opened a chat and was connected to Opal, who called me and saw th... See more
Company replied
Company details
- #27 of 43 best companies in Lighting Store
- #46 of 90 best companies in Home Goods Store
- #2 of 2 best companies in Lamp Shade Supplier
- #3 of 6 best companies in Store
Written by the company
Lighting design and fixture experts since 2006, Lightopia is an omnichannel lighting retailer for residential customers and trade professionals. We represent brands focused on contemporary design, quality materials and responsible manufacturing, and help our clients solve architectural and decorative lighting needs utilizing the latest LED lighting technology. We do this 7 days a week with teamwork, expertise, and a helpful attitude to make your lighting experience with us a phenomenal one.
Contact info
3323 Hyland Ave e2, 92626, Costa Mesa, United States
- (877) 559-7516
- hello@lightopia.com
- lightopia.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Love the designer lighting
Love the designer lighting, which meets all my needs in so many areas.
Thanks for making my choices easier!
August 27, 2026
Start from Ordering to the Delivery…
Start from Ordering to the Delivery process and follow-ups were Fantastic! Great job!
August 28, 2026
LOVE IT
The Cerno fixture is being installed as I write this. It looks absolutely beautiful with my new quartz table from Room and Board. WORTH EVERY PENNY!
August 27, 2026
Reply from Lightopia
Hello
Thank you so much for your wonderful review! We’re thrilled to hear that your Cerno fixture looks beautiful with your new quartz table. It sounds like a stunning combination! We truly appreciate you choosing Lightopia and are delighted to know it was worth every penny. Enjoy your beautiful new space!
The Lightopia Team
The $400 lamp I received arrived in an…
The $400 lamp I received arrived in an intact box but the main, top part of the shade has a huge dent and even charged, the lamp does not work. I started a returns process using the online form several days ago but still have not received a return shipping label.
August 26, 2026
Reply from Lightopia
Hello,
Thank you for your feedback. We're very sorry to hear that your lamp arrived damaged and is not functioning properly. We understand how frustrating it is to experience delays when trying to process a return. Please accept our apologies, and know that our team is working to assist you as quickly as possible. We appreciate your patience and the opportunity to make this right.
The Lightopia Team
Love the showroom and all its displays
Love the showroom and all its displays, liked the help and guidance on choosing what was perfect for me.
Did not like the time estimate for delivery in one week that turned out to be one month!
Overall I’m satisfied and would buy again from Lightopia in the future and would ask more questions about the delivery!
August 26, 2026
Reply from Lightopia
Hello,
Thank you for your thoughtful review! We're delighted to hear you enjoyed our showroom, displays, and the assistance you received in finding the perfect item. We apologize that the delivery took longer than originally expected and appreciate your feedback. We're grateful for your business and look forward to helping you again in the future!
The Lightopia Team
I need to return an item and it just…
I need to return an item and it just seems crazy that they asked how many packing slips do I need and I only need one and it is taking forever to get it I don’t understand why this takes so long.. I really want to get my return sent and processed
Thank you
August 26, 2026
Reply from Lightopia
Hello,
Thank you for your feedback. We're sorry for the delay and understand your frustration. We aim to make returns as smooth as possible, and we appreciate your patience as we process your return. Please contact our Customer Service team if you still need assistance.
The Lightopia Team
I love my lamp!
August 19, 2026
Reply from Lightopia
Hello,
Thank you for your wonderful review! We're so happy to hear that you love your lamp. It means a lot to us that you're enjoying your purchase. Thank you for choosing Lightopia, and we hope to serve you again in the future!
The Lightopia Team
Beautiful Chandelier, but Very Disappointing Delivery Experience
The chandelier itself is beautiful, and we are very happy with how it looks now that it is installed. Unfortunately, the condition in which it arrived was extremely disappointing.
The shipping box arrived damaged, and when our electrician opened it to assemble and install the chandelier, it was immediately apparent that the fixture had been previously opened and then repackaged. There was what appeared to be someone else’s installation debris in the bottom of the box, including cut electrical wires and an extra piece of chain that was a completely different color from the chain supplied with the chandelier.
More concerning, a part necessary for installation was missing. Because we already had an electrician at our home and were paying him by the hour, it was not practical to stop the installation and wait for Lightopia to send a replacement part. We instead had our electrician go to a local electrical supply store to purchase the missing part so that he could complete the installation that day. This resulted in additional electrician time as well as the cost of purchasing a part that should have been included with the chandelier.
Given that these additional expenses were a direct result of receiving an incomplete, previously opened product, I believe it is reasonable for Lightopia to reimburse us for the cost of the replacement part and the additional electrician time required to obtain it. I would appreciate Lightopia contacting me to arrange reimbursement for these expenses.
I understand that returned merchandise may occasionally be resold, but if that is what happened here, the chandelier should have been thoroughly inspected, all required parts confirmed, and the previous customer’s installation debris removed before it was sent to another customer. A fixture sold as new should arrive complete and in new condition.
The chandelier is beautiful, which makes the experience particularly disappointing. I would give the fixture itself a very positive review, but based on the condition in which our order arrived, the additional expense it caused, and the apparent lack of inspection before it was shipped, I would be hesitant to order from Lightopia again.
July 29, 2026
Reply from Lightopia
Hello
Thank you for taking the time to share your detailed feedback. We are delighted to hear that you are happy with the chandelier and how it looks now that it has been installed. However, we are truly sorry to learn about the condition in which it arrived and the inconvenience this caused during installation.
While we do ship many of our products directly from our vendor partners, we understand your expectation that a fixture sold as new should arrive complete, properly packaged, and ready for installation. It is concerning to hear that the shipment appeared to have been previously opened and that installation debris and a missing component were discovered upon unpacking. We completely understand how frustrating this must have been, especially with a scheduled electrician on-site and the additional time and expense required to complete the installation.
We sincerely appreciate you bringing these issues to our attention. Your feedback has been shared with our team, and we will also work closely with our vendor partner to ensure products are handled, inspected, and packaged more carefully before shipment to help prevent similar situations in the future.
We regret that this experience did not meet your expectations and appreciate your candid feedback. While we are pleased that the chandelier itself met your expectations, we understand that the overall experience fell short. Thank you again for taking the time to let us know about your experience, as customer feedback like yours helps us improve our processes and service.
The Lightopia Team
The customer service was fantastic
The customer service was fantastic. We built a new home and somehow our additional downrods disappeared. Frankie Rodriguez made everything possible by arranging "out of stock' rods in the usa happen. He found a source in Canada so we saved the 3 months to receive them from China.
August 24, 2026
Reply from Lightopia
Hello
Thank you so much for your wonderful review! We’re thrilled to hear that Frankie was able to go the extra mile and find a solution for your downrods. We know how important it is to keep a new-home project moving, and we’re so glad he was able to help you avoid a three-month wait. We truly appreciate your kind words and your business.
The Lightopia Team
Great light
The light is perfect. Looked just like pictured, high quality and was delivered quickly and safely. I would recommend the light and Lightopia. We are looking forward to installing it in our new build.
August 21, 2026
Reply from Lightopia
Hello
Thank you so much for your wonderful review! We’re thrilled to hear that the light was exactly as pictured, arrived quickly and safely, and met your expectations for quality. We’re honored by your recommendation and hope it looks beautiful in your new build!
The Lightopia Team
5 Star Experience!!!
Wonderful customer service and fast, safe delivery. Will be a repeat customer!
August 20, 2026
Reply from Lightopia
Hello
Thank you for your kind words! We’re thrilled that you were happy with our customer service and fast delivery. Knowing that you plan to shop with us again means a lot to our team. We look forward to helping you with your next project.
The Lightopia Team
The product I received was beautiful
The product I received was beautiful. Very high quality and easy to assemble.
August 13, 2026
Reply from Lightopia
Hello
Thank you for the fantastic feedback! We’re so glad to hear that you found the product beautiful, high quality, and easy to assemble. It’s always wonderful to know our customers are happy with their purchase. We appreciate you for choosing us.
The Lightopia Team
We like the triple floor lamp a lot
We like the triple floor lamp a lot.
Transit time to get it was excessive.
August 19, 2026
Reply from Lightopia
Hello
Thank you for your review. We’re so glad to hear you’re enjoying the triple floor lamp. We’re sorry that the transit time was longer than expected and appreciate your patience. We truly value your business and hope you enjoy your new lamp.
The Lightopia Team
Reply from Lightopia
Hello,
Thank you for your feedback! We're happy to hear that you found the lights to be a great value, that they matched your expectations, and that they arrived in a timely manner. We appreciate your business and hope you enjoy your new lighting for years to come.
The Lightopia Team
We love the lights
We love the lights! The ONLY situation for us were the rods to hang them: tye sizing was off for us. We ended up using one regular rod & one short ine one on each light & while they are functional & look nice, they hang lower than we wanted them.
Good go to work with! Thank you!
August 19, 2026
Reply from Lightopia
Hello,
Thank you for your feedback! We're delighted to hear that you love the lights and had a positive experience working with us. We appreciate your comments regarding the hanging rods and understand that the sizing did not work perfectly for your installation. We're glad you were able to find a solution and that you're enjoying the final look. Thank you again for your business and support!
The Lightopia Team
Color shade different from prior models.
Product is what I expected but the color/shade of blue is off from your prior model which I also have. Overall I am happy with it.
August 18, 2026
Reply from Lightopia
Hello,
Thank you for your feedback. We're pleased to hear that the rug met your expectations overall. We understand your observation regarding the shade of blue differing from a previous model you own. Due to variations in production runs, materials, and dye lots, slight color differences can sometimes occur. We appreciate you sharing your experience and are glad to know that you are happy with your purchase overall.
The Lightopia Team
Item is lost in shipment somewhere and…
Item is lost in shipment somewhere and they're not doing anything about it
August 18, 2026
Reply from Lightopia
Hello,
Thank you for your feedback. We sincerely apologize for the frustration caused by the shipping delay. We understand how concerning it is when an order appears to be lost in transit. After reviewing the situation, we have reshipped your order. We appreciate your diligence in monitoring the tracking information and bringing this matter to our attention. We apologize for any inconvenience this has caused and thank you for your patience as we work to get your order to you as quickly as possible.
The Lightopia Team
Smooth transaction and good value
Smooth transaction and good value. The lantern itself was not the highest quality as the inside seams messy but not noticeable after installation. I was surprised as they are Visual Comfort and I’ve not had that before.
August 17, 2026
Reply from Lightopia
Hello
Thank you for your honest feedback! We’re glad you had a smooth transaction and found the lantern to be a good value. We’re sorry the interior finishing wasn’t what you expected, and we appreciate you bringing this to our attention.
The Lightopia Team
LIGHT LOOKED DIFFERENT FROM WEBSITE
THE LIGHT ON THE WEBSITE LOOKED DIFFERENT FROM THE ACTUAL PRODUCT. THE "LEAVES" DID NOT SEEM AS CLOSE TOGETHER. I AM NOT SURE IF THE ITEM ON THE WEBSITE WAS THE SAME SIZE AS MINE, HOWEVER, IT DID NOT WORK FOR ME.
August 12, 2026
Reply from Lightopia
Hello
We’re very sorry that the fixture wasn’t what you expected. We understand that the spacing of the leaves and the overall scale can make a significant difference in how a light looks in a space. We appreciate you taking the time to let us know, and we’ll be sure to pass your feedback along to the appropriate team.
The Lightopia Team
The trade program is super helpful
The trade program is super helpful. The shipping is so fast and in the design field that is so helpful.
August 11, 2026
Reply from Lightopia
Hello
Thank you so much for sharing this. We’re happy to hear that our Trade Program has been a valuable resource and that our fast shipping helps make your work in the design field a little easier. We appreciate your trust and look forward to supporting your future projects.
The Lightopia Team
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