lighterusa.com Reviews 

2,382
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is simple, the website is very easy to navigate, and the product selection is impressive. People truly appreciate the prompt delivery services and the consistently affordable prices offered across all available items. Customers note that customer support is also helpful when resolving any concerns. However, some people mentioned that a few purchased items occasionally arrived defective or stopped working properly after a very short time of use. A few other people also felt that shipping can sometimes face unexpected postal delays, tracking issues, or completely missing packages during transit.

What people talk about most

Product

Consumers find product to be positive, highlighting the great selection and superior quality available.... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers mention positive feedback about order, noting that items generally arrive quickly and accurately... See more

Price

Users describe positive interactions with price, frequently highlighting great overall value and affordable... See more

Quality

People report positive experiences with quality, praising the superior materials, economy, and great taste of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pulsar battery was defective. I was e-mailed a prepaid mailing label to return the battery. Lighter USA e-mailed me a refund minus a five dollar handling charge for the unusable battery within a we... See more

Rated 4 out of 5 stars

I used to order from here but the product I want is no longer in stock. Tyson strawberry shortcake. My previous orders were correct. However, on my last order, 2 out of 5 vapes didn’t function cor... See more

Rated 4 out of 5 stars

Great Service .....just wish they offered better deals on the Breeze pro ... they are only a 2000 puff vape .... very expensive .... it too bad other vape do not offer a great tasting tobacco flavor e... See more

Rated 4 out of 5 stars

You doing ok on orders and getting them shipped. Disappointing that the 3mg black cherry with 15 pouches is the same price as the old ones that had 20. Should be a price drop clearly. Also didn't get... See more


Company details

  1. #25 of 36 best companies in Vaporizer Store
  2. #2 of 6 best companies in Cigar Shop
  3. #18 of 27 best companies in Electronic Cigarette Store

Written by the company

Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,382)

580 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing store

Amazing store. Fast shipping and good prices. Quality products and great communication. Will always shop here.

August 23, 2026
Rated 1 out of 5 stars

They will not respond at all

Was gonna order a 3dxl chamber because they had an ok deal on it but glad I read the reviews I have been trying to call them since Friday it is now 1pm on Monday no call back no nothing if you cant get ahold of someone you know they aren't gonna value the warranty so grateful for everyone's reviews before getting screwed by this business

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting on a product I ordered a…

Still waiting on a product I ordered a month ago. No responses to my emails. Nothing. Unacceptable. Do not risk buying anything here. Horroble service. I will be comtacting the better business bureau about this company..

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Free shipping!

Free shipping!! Subscription service discount!! Quality at a great price. Returns are strictly policed. Only have been allowed one return out of 3 requests.

July 22, 2026
Rated 4 out of 5 stars

Wish they had my product

I used to order from here but the product I want is no longer in stock. Tyson strawberry shortcake.

My previous orders were correct. However, on my last order, 2 out of 5 vapes didn’t function correctly. Probably not lighter USAs fault but it was still a bummer.

July 15, 2026
Rated 1 out of 5 stars

Shop local, its quicker!

Wish I had read a few reviews before ordering but I could have driven to Missouri, or wherever they are, in the time it took for my delivery to arrive. It took 17 days for a 3 ~ 5 day delivery with no answers from the company. Never buying from this hack company again. Only redeeming factor is I did get my stuff

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful when ordering from this…

Be careful when ordering from this company. Husband ordered a lighter and bought the shipping insurance. The lighter never arrived, but they say it shows delivered by USPS. USPS is no help, and with the company's shipping insurance, they are telling us it's our problem. Way to go, Lighterusa, no customer service to help remedy. We will let our bank handle it now.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Never got my product or my money back

Never got my product or my money back. Both Lighter USA and FedEx refuse to help me out and they keep pointing the finger at each other. I was supposed to get my package almost a month ago.

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

Still waiting...

I wish I could tell you how the products are. I ordered something June 25th and have yet to receive it. Tracking information has not been updated since June 30th it was supposed to be here by June 30th. Reaching out to the company they just put the blame on the mail service and say it's out of their hands.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

First and Last for sure

Placed an order, was charged and given a Fed Ex tracking number stating the label had been created. I used standard 3 to 5 day shipping, and it has been 20 days as of writing this review. I still do not have my item, nor has the tracking information progressed past label created at all. I requested a return based on the fact that the item never even made it to Fed Ex, and was denied by Lighter USA, so instead had to decline and dispute the transaction through my bank. First and last order from these inept shippers.

June 19, 2026
Unprompted review

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