Pulsar battery was defective. I was e-mailed a prepaid mailing label to return the battery. Lighter USA e-mailed me a refund minus a five dollar handling charge for the unusable battery within a we... See more
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Company details
- #25 of 36 best companies in Vaporizer Store
- #2 of 6 best companies in Cigar Shop
- #18 of 27 best companies in Electronic Cigarette Store
Written by the company
Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters
Contact info
West Oaks Drive 43422, 48377, Novi, United States
- 888.575.4460
- email@lighterusa.com
- lighterusa.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically takes over 1 month to reply
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You guys always get the order to the…
You guys always get the order to the designation but the 2-3 day delivery is very poor. It is usually a week before it arrives.
Lighterusa is the only place I buy my…
Lighterusa is the only place I buy my nicotine pouches. Fast free shipping. Awesome selection. And great prices.
Lighters USA is my go to for all things…
Lighters USA is my go to for all things smoke and vape. Super fast shipping, huge selection and variety at a fair price.
Easy ordering on a regular basis
Easy ordering on a regular basis. Order in advance and snail mail is just fine.
Amazing store
Amazing store. Fast shipping and good prices. Quality products and great communication. Will always shop here.
They will not respond at all
Was gonna order a 3dxl chamber because they had an ok deal on it but glad I read the reviews I have been trying to call them since Friday it is now 1pm on Monday no call back no nothing if you cant get ahold of someone you know they aren't gonna value the warranty so grateful for everyone's reviews before getting screwed by this business
Never shipped my item
Never shipped my item and just canceled it out of the blue after waiting a week for it to ship.
Still waiting on a product I ordered a…
Still waiting on a product I ordered a month ago. No responses to my emails. Nothing. Unacceptable. Do not risk buying anything here. Horroble service. I will be comtacting the better business bureau about this company..
I had a recurring order and you let…
I had a recurring order and you let someone buy all them out even when I pay a monthly payment
Free shipping!
Free shipping!! Subscription service discount!! Quality at a great price. Returns are strictly policed. Only have been allowed one return out of 3 requests.
I like the quality and economy of my…
I like the quality and economy of my purchase. One star off because the shipping was a day later than expected.
Every experience is mind blowing thanks…
Every experience is mind blowing thanks for being so good and reliable much love and respect.
Wish they had my product
I used to order from here but the product I want is no longer in stock. Tyson strawberry shortcake.
My previous orders were correct. However, on my last order, 2 out of 5 vapes didn’t function correctly. Probably not lighter USAs fault but it was still a bummer.
Shop local, its quicker!
Wish I had read a few reviews before ordering but I could have driven to Missouri, or wherever they are, in the time it took for my delivery to arrive. It took 17 days for a 3 ~ 5 day delivery with no answers from the company. Never buying from this hack company again. Only redeeming factor is I did get my stuff
Pretty quick shipping just don’t order…
Pretty quick shipping just don’t order on a Friday or a 3 day holiday weekend.. whoops 😅 love these guys and girls shipping as good as possible!
Be careful when ordering from this…
Be careful when ordering from this company. Husband ordered a lighter and bought the shipping insurance. The lighter never arrived, but they say it shows delivered by USPS. USPS is no help, and with the company's shipping insurance, they are telling us it's our problem. Way to go, Lighterusa, no customer service to help remedy. We will let our bank handle it now.
They sold me pods that were broken…
They sold me pods that were broken inside the packs and refused to refund my money for it, it was not in their clearance section
Never got my product or my money back
Never got my product or my money back. Both Lighter USA and FedEx refuse to help me out and they keep pointing the finger at each other. I was supposed to get my package almost a month ago.
Still waiting...
I wish I could tell you how the products are. I ordered something June 25th and have yet to receive it. Tracking information has not been updated since June 30th it was supposed to be here by June 30th. Reaching out to the company they just put the blame on the mail service and say it's out of their hands.
First and Last for sure
Placed an order, was charged and given a Fed Ex tracking number stating the label had been created. I used standard 3 to 5 day shipping, and it has been 20 days as of writing this review. I still do not have my item, nor has the tracking information progressed past label created at all. I requested a return based on the fact that the item never even made it to Fed Ex, and was denied by Lighter USA, so instead had to decline and dispute the transaction through my bank. First and last order from these inept shippers.
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