Libristo Portugal Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found products that were hard to get elsewhere, including rare and out-of-stock items, at very competitive prices. Many people appreciated the excellent quality of the products and how well they were packaged, often arriving in perfect condition. This made their overall purchasing experience very satisfying. However, some customers also noted significant issues with delivery. Many experienced longer waiting times than advertised, with orders taking weeks or even months to arrive. People also reported a lack of communication and tracking updates during the delivery process, making it difficult to know their order status. Occasionally, products arrived with minor damage.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing frustration over... See more

Product

Reviewers mention positive feedback about product, often praising the extensive selection of books, including... See more

Order

People report ambiguous experiences with order, with some customers praising the smooth process, timely... See more

Price

Customers had positive experiences with price, with many reviewers finding the prices to be incredible,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After a few weeks of waiting, my books arrived in immaculate condition. They were very well packed with plenty of protective layers. I had sent an email beforehand asking for extra care with this... See more

Company replied

Rated 4 out of 5 stars

It was good that I found the book my kid needed for school and that was sold out in a lot of other websites. On top of it, the book was priced reasonably (also considering the shipping costs). The onl... See more

Company replied

Rated 4 out of 5 stars

It was mu first order in Libristo and I Will repeat, for sure. The only thing that could be better is the delivery time, it was about 2 weeks! Apart from that, the service is spectacular, they respond... See more

Rated 4 out of 5 stars

Too long to wait for delivery. Almost one month to Portugal. Book was in great condition, all good Unfortunately I’ll better pay a little bit more but not waiting for a month 😒


Company details

  1. Book Store
  2. Childrens Book Store
  3. Comic Book Store
  4. Law Book Store
  5. Medical Book Store
  6. Rare Book Store

Written by the company

Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(241)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

Great 😊

I ordered a book that wasn’t available after all but the retailer messaged me and asked me what I wanted to do, i said i could wait. They sent me a new copy once a reissue had been made. all good. perfect packaging and delivery. no complaints

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, they had the book I was looking for. The book was on the way to them. They informed me and offered it at a reduced price, which was acceptable.
They offered a reduced price, which was acceptable.

They are a very upfront and honest company.

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic

Fantastic! Books arrived on estimated date, and in good conditions.
I was always on track of them. The information was always updated.
Until now I would say good service in ordering and delivery.
Thanks

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect!

I ordered 3 books from a series I wasn't sure anyone would even know about, expecting the softcover low quality unknown books had. I also didn't think too much of the delivery time, as I initially thought it would be a week. Not only did they deliver the books in a high-quality, malleable (which i love) softcover quality, but one of them actually got damaged during shipping. A few days in, I got an e-mail that said they'd replace it FOR FREE with just a few days until they delivered it!!! I was speechless. Amazing price, amazing delivery, and i think it's obvious how much they care about their customers.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

An excellent bookstore

It was easy to find and buy the book in the website. The price was incredible. I received It and It was carefully packaged and was in perfect condition.
The only problem I have was the long time of delivery. I already know it would take so long so, It wasn't a big problem for me. However, the delivery time is a point to improve.

July 2, 2026
Unprompted review
Rated 4 out of 5 stars

Delivery time

Package, book and delivery prices are very good, the delivery time although pre-announced it seems too long for the means now available. In my case three books had to be coordinated, and it took about 20 days.
Before I decide any purchase, I'll check here.

July 3, 2026
Unprompted review
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Reply from Libristo Portugal

Thank you for your review. We are very pleased that you appreciate our prices and our wide selection. At the same time, we’re sorry that you found the delivery time too long, even though it was specified in advance. We value your feedback and are glad that you rank us among your top choices when shopping for books.

Rated 5 out of 5 stars

Perfect

Perfect. Quick to buy and quick to receive! I recommend it!!!

June 10, 2026
Unprompted review
Libristo Portugal logo

Reply from Libristo Portugal

Thank you for the wonderful review and recommendation! We're very pleased that you were satisfied with the shopping experience and the speed of delivery. We truly appreciate your support.

Rated 5 out of 5 stars

Great service

Great service! I will buy again :)

July 1, 2026
Unprompted review
Libristo Portugal logo

Reply from Libristo Portugal

Thank you for the wonderful review! We are very pleased that you were satisfied with our services. Thank you for your trust, and we look forward to serving you again.

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Rated 5 out of 5 stars

Very good work.

July 3, 2026
Unprompted review
Libristo Portugal logo

Reply from Libristo Portugal

Thank you for your kind words. We are very pleased that you were satisfied. We greatly appreciate your support.

Rated 5 out of 5 stars

The delivery time was too long but when…

The delivery time was too long but when I bought the book I already knew it! I loved it! I will buy here again

July 3, 2026
Unprompted review
Libristo Portugal logo

Reply from Libristo Portugal

Thank you for your review. We are very pleased that you were satisfied with your purchase and that you appreciated the clearly stated delivery time. We are glad that everything met your expectations, and we thank you for your trust.

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