KLARSTEIN Reviews 

We ordered an appliance for our office which was delivered on 13th July, yet since found it is not compatible with our kitchen. We have repeatedly tried to return it using the online portal but it won't let us process the return. We also tried contacting customer service multiple times, also to no avail. We really need this sorted asap.
Order Number: 0409066988
To UK postcode ending in 6QF

Delivery was fast and product looks good. It works fine.

Ordered a portable A/C unit it arrived very quickly the team were great... and friendly customer service from Stanimir. Thank you Klarstein!

Misleading product photos and poor customer service

I ordered a Klarstein ice cube machine partly because the product photos on the website clearly showed black accessories, which matched the look I wanted. However, when the item arrived, the accessories were white instead.

I contacted Klarstein about this because the product I received did not match the product as advertised. Their solution was either to return the heavy appliance or accept a 10% discount. I explained that a 10% discount is not a fair solution, especially since their own website often offers higher promotional discounts, and the issue was caused by misleading product presentation, not by me.

They told me 10% was their “final offer” and after I pushed back, they simply stopped responding. To make matters worse, the incorrect product photos are still live on their website, meaning other customers may still order this item expecting black accessories and receive white ones instead.

This is extremely disappointing. A company should take responsibility when a product is not delivered as shown. Instead, Klarstein offered a minimal discount, refused to provide a proper solution, and then ignored my last message.

Based on this experience, I would not recommend ordering from Klarstein. If something goes wrong, do not expect customer-friendly service or a fair resolution.

Order 0408919220

Hi, unfortunately writing as no idea when I'll receive a response about sorting my damaged order, would like to return for a refund. Came next day after ordering but just barely any protective packaging so the cooker hood was dinted. I've sent pictures, portal didn't work despite numerous attempts. Need a reply or i'll be doing a charge back at the end of this week.
order number: 0409069056
Ticket: 8008321443

Excellent product, great experience with Klarstein.com, delivery service. I recommend it to everyone!

I ordered a cooker hood and after a few weeks it was delivered on the 9th July. The box was undamaged but the hood was all scratched with the steel showing through. We concluded that this had happened during packing.
I emailed them straight away and again a week ago and all I've got are ticket numbers. I've also filled in the online return/refund registration form and got a message saying they would be contacting me shortly with instructions but again I've had nothing.
I wish I'd read the reviews but now I'm thinking I will have to seek legal advice and contact PayPal.
Order number 0409050074
Customer number0010042826
Date of order
03/07/2026
Ticket number 8008312497

Has anyone else experienced poor customer service with Klarstein and actually been able to get hold of anyone in customer services. Would love to hear back.

The product is as expected. Everything worked very well and quick. We could recommend it.

Ive asked for a solution to my broken extractor fan ive bought, its been a couple of months now - ZERO CUSTOMER SERVICE, ive just gotten the automated messages about "leave a review" but I opened my case but ive had nothing back at all. So disappointed

Their products may be at best average but the customer service, communication and delivery is possibly the worst for major appliances I have experienced. Our order took a month to deliver, it was impossible to speak to anyone and we had to project manage the whole delivery company who were also incompetent. Poor experience start to finish. Avoid

I had kept checking the tracking number which wasn't bringing up any information. However, the product arrived unnanounced when we least expected it, but in the height of a heatwave when we needed it!! (It took 1 week from order to door). It was a very straightfoward installation and kept the room cool enough to sleep in. The only concern I would have is that it's quite noisy at night but that is a small price to pay for comfort. The wifi/smart ability is perfect, meaning that I can schedule the aircon to come on if and when needed. Highly recommend this product, although if you are a light sleeper, a quieter model may be preferable. Overall, it's a neat and compact product. It also has a dehumidifer option for winter which I will probably use in a few months (cannot comment on that feature as I have yet to use it).

I’m very satisfied with my purchase. The delivery was fast, and the entire ordering and shipping process went smoothly. I haven’t installed the range hood yet, so I can’t comment on its performance or quality at this point. However, my first impression is very positive, and I’m looking forward to using it.

Received a damaged air cooler and returned it without even using or installing it immediately. But more than 15 days have passed since Klarstein received the return but no refund has been issued. Extremely disappointed with this as there is absolutely no response whatsoever from their side. No customer service agent is available ever. No mail response comes either. Seems they just want to ripp off the genuine customers. The only option now left is go legal now.

Without doubt the worst company ive ever dealt with, no response to any comms , awful products and appalling customer service , im still waiting for the return detail on order no 4008675645

Do not order from this company. Ordered a smoker. On first use it shorted the electrics in the house and does so every time it is plugged in. Have contacted customer service multiple times via email and chat (phone number never answers), but no response. Faulty, potentially dangerous product and non existant customer service. Avoid.

Bought a portable air conditioning in 2024.
This year it started making a super loud banging noise and I contacted customer service.
Send all information regarding my order and NEVER got any response.
Yesterday received an email to rate the customer service. It might be a joke.
Ticket 8008243018
Still waiting for a reply and next steps regarding the issue as it’s impossible to use a super loud air conditioner.

Please please do not go near this company. They are fraudsters. I tried to do a simple return as no longer needed the items purchased, only to be blocked at every attempt. Said they’d send an email with return information etc which I never received. No real person to talk to and their chat bot kept sending links that did not work. They take your money but don’t want to give it back. Avoid at all costs. Awful company

This air conditioner arrived damaged, most likely from poor packing and transit, and has leaked from the drain since first use, making it effectively unusable and completely unacceptable for a new appliance. My order number is 1203586545, and despite the product clearly being faulty I’ve had no meaningful support from the retailer. I tried to use their self‑service returns system but was never contacted with any further instructions on the process, so that route was a dead end as well. I have never been able to get through to an advisor on their webchat, no matter how many times I’ve tried, which is incredibly frustrating when you’re just trying to get a basic repair or replacement arranged. I also emailed customer services on 10 July and again on 14 July and received no response to either message, so it feels like they are simply ignoring the issue. Between the physical damage, the ongoing leak, the failed self‑service returns attempt, and the total lack of after‑sales support, this has been a very poor experience from start to finish, and based on my experience I would strongly advise others to avoid this air conditioner and buy from a retailer that actually responds to customers and deals properly with faulty goods.

I ordered a gas cooker, which has never been delivered due to missing house nr. I provided it on the same day, but the item was returned back to the seller. I was informed that I will get refund but no luck as yet. I've been trying to contact the customer service online, have had no response. I've tried to call numerous times within their working hours, just to hear a message you are calling out of our working hours. Customer Services non-existent, no products delivered or refund. I think I might have to escalate this further by contacting Ombudsman