They only provide you with a provisional price just so that later to tell you that they couldn't fulfill your order, also in the mean time the price of the tickets went up so they only waste your time... See more
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It’s a trustworthy company, I booked 4 flights using kiss&fly and I had no issue. Everything was perfect. I contacted their customer support service and it is a human agent and not AI which I reall... See more
Company replied
Was long expirience of changing the flight and route several times, but in the end ends up good. One suggestion to speed up changing ticket service.
Company replied
Kate miller helped me a lot with an inconvenience i had. Keep in mind that you will have to pay extra for check in most of the times (if the flight company doesnt allow third party check ins).
Company replied
Company details
Written by the company
Kissandfly.ro este o agenție de turism online de top, specializată în servicii complete de călătorie. Oferim o gamă largă de servicii, inclusiv rezervări de zboruri și hoteluri, făcând planificarea călătoriei dvs. convenabilă și sigură. Datorită interfeței intuitive a site-ului nostru, puteți găsi rapid cele mai bune opțiuni pentru călătoria dvs. la cele mai bune prețuri. Scopul nostru este să oferim clienților noștri cel mai înalt nivel de servicii și asistență în fiecare etapă a călătoriei lor. Încredințează-ți călătoriile către Kissandfly.ro - partenerul tău de încredere în lumea călătoriilor.
Contact info
TTN GmbH, 7A, Tuchlauben, 1010, Vienna, Austria
- +40 316300814
- info@kissandfly.ro
- kissandfly.ro
3.9
Great
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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They only provide you with a…
They only provide you with a provisional price just so that later to tell you that they couldn't fulfill your order, also in the mean time the price of the tickets went up so they only waste your time. Most probably they want to collect user data, even sensible one and then sell it to the highest bidder. Very untrustworthy, very shady. Will never use it again, delete my account and never recommend it to anyone.
August 18, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Sebi,
We are truly sorry that this situation caused you frustration and left you with such a negative impression of our service. We completely understand how disappointing it is to expect a booking to be confirmed and then find out that the selected fare is no longer available.
Unfortunately, the final confirmation of the fare depends on the airline, and in this case the airline did not confirm the original price. As a result, we were unable to issue the tickets as requested, and the amount paid was returned to you.
We also want to reassure you regarding your personal data: we do not sell customers’ personal information to third parties.
We regret that your experience with us turned out this way and sincerely appreciate you sharing your feedback.
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They are dishonest scammers. Stay away
They are dishonest, with last minute price change without a clear notice to the user. Then they charge double for your ticket, and you cant cancel.
August 9, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Bruna Marcotti,
We are sorry that the situation left you with this impression.
We have provided a detailed explanation to you by email, including the relevant system information. In short, when the fare changes during the booking process, the updated price is displayed on the payment page before the transaction is confirmed, and the customer can proceed only with the newly displayed fare.
The amount charged therefore corresponds to the price shown at the moment of payment confirmation.
As a gesture of goodwill for the inconvenience caused, we have also sent a promotional code to your email address, which you can use toward a future booking.
Reply from Kissandfly.ro
Dear Cristian,
Thank you for your positive feedback.
We are pleased to hear that you appreciated the punctuality and efficiency of our service. Your trust means a lot to us, and we look forward to assisting you again in the future.
Easy and quick booking
August 4, 2026
Reply from Kissandfly.ro
Dear Dorel Cirlan,
Thank you for your positive feedback.
We are delighted to hear that you found the booking process easy and quick. We truly appreciate your trust and hope to assist you again in the future.
The best company
July 23, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Svitlana,
Thank you so much for your wonderful feedback! We truly appreciate your kind words and are delighted to know you had a great experience with us.
We look forward to assisting you again and wish you many pleasant journeys ahead!
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Unfortunately service fail
Unfortunately, my experience with this company was disappointing. Every change comes with an additional charge, and the follow-up process is extremely slow. It took three follow-ups from my side and a considerable amount of time just to correct a single letter in a passenger’s name.
In addition, there were no proactive updates regarding flight changes, even though, as a third-party booking provider, this is something I expected them to communicate promptly.
Overall, I was not satisfied with the service and will avoid using this company again in the future.
July 3, 2026
Reply from Kissandfly.ro
Dear DAN Puiu,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.
We have carefully reviewed the details of your booking. We would like to clarify that the cost of making changes to a ticket, including name corrections, is determined by the airline in accordance with its fare rules and policies. Unfortunately, as an agency, we are unable to influence these fees.
We also understand your concerns regarding the processing time. Requests of this nature require the airline's confirmation before they can be completed, which means the overall processing time depends on when the airline finalizes and approves the requested changes. We appreciate that waiting for updates can be frustrating, and we regret that this affected your experience.
We are also sorry that you felt insufficiently informed about the flight changes. Your comments are valuable to us, and we will use them to review our communication processes and identify opportunities for improvement.
Thank you once again for your feedback. We truly appreciate it, and we hope to have the opportunity to provide you with a much better experience in the future.
Was long expirience of changing the…
Was long expirience of changing the flight and route several times, but in the end ends up good. One suggestion to speed up changing ticket service.
March 12, 2026
Reply from Kissandfly.ro
Dear Roman,
Thank you for your feedback. We are sorry that the ticket change process took longer than expected. The processing time largely depends on the airline’s response and approval, but we are glad that everything was successfully resolved in the end.
We appreciate your suggestion and will take it into account to improve our service.
It’s a trustworthy company and Human customer support agents
It’s a trustworthy company, I booked 4 flights using kiss&fly and I had no issue. Everything was perfect.
I contacted their customer support service and it is a human agent and not AI which I really appreciated!
I was helped with all my questions and I got reminders about the check-ins and everything else!
I really recommend
June 29, 2026
Reply from Kissandfly.ro
Dear Naomi Fer,
Thank you so much for your wonderful feedback and recommendation!
We're delighted to hear that your experience with all four of your bookings went smoothly and that our support team was able to assist you with all your questions. It's great to know that the booking process, reminders, and customer service met your expectations.
We truly appreciate your trust in us and look forward to helping you with many more trips in the future!
SCAMMERS
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
August 5, 2025
Unprompted review
Reply from Kissandfly.ro
Dear Sierra,
We are sorry to hear that you feel this way about your experience.
As explained in our previous email correspondence, we agreed to compensate you based on the receipt for the replacement ticket you provided. Since the amount of the new ticket exceeds the value of the original booking, we requested your bank details solely to process the additional difference via bank transfer.
Please note that bank details are only requested when a refund cannot be completed entirely through the original payment method. Such information is handled securely and used strictly for refund processing purposes.
We have also informed you that, if you prefer, we can explore the possibility of refunding the original ticket value to the original payment method only. As almost one year has passed since the booking date, this option requires additional confirmation from our Finance Department.
All relevant information and explanations have already been provided to you via email, and we remain available to continue assisting you in resolving this matter.
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Quick and perfect
June 16, 2026
Reply from Kissandfly.ro
Dear Ruxandra Panait,
Thank you for your wonderful feedback!
We're delighted to hear that your experience was quick and perfect. Your kind words mean a lot to our team, and we look forward to assisting you again with your future travel plans!
Reply from Kissandfly.ro
Dear Mohamed,
We are delighted to hear that Felix Turner was able to assist you quickly and provide the support you needed.
We will be sure to share your kind feedback with Felix.
Thank you for choosing us, and we look forward to assisting you again in the future.
Fast and easy booking process
Fast and easy booking process, good prices and the support team was fast and helpful.Illia Vollis was really quick with an invoice on request.
May 12, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Adrian,
Thank you very much for your review and for taking the time to share your experience with us!
We are truly delighted to hear that you were satisfied with the fast and easy booking process, our pricing, and the assistance provided by our support team. It is especially nice to know that Illia Vollis was able to assist you quickly with your invoice request and leave such a positive impression.
Your kind words mean a lot to our team and motivate us to continue providing the best possible service to our customers.
Thank you once again for your trust and for choosing our service. Should you need any assistance with future bookings or travel-related questions, we will always be happy to help you again.
Nice experience
Nice experience, easy and simple. I would like to receive a notification for check-in
April 7, 2026
Reply from Kissandfly.ro
Dear Ana Maria,
Thank you very much for your feedback.
We are delighted to know that your experience was smooth, easy, and simple. It is very important to us that the booking process is clear and comfortable for our customers.
Thank you also for your comment regarding check-in notifications. We would like to note that we offer an additional service called “Check in for the flight”. This optional service can be purchased if you would like us to take care of the check-in process for you. In this case, we complete the check-in on your behalf and send you your boarding passes.
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Reply from Kissandfly.ro
Dear Georgiana,
Thank you very much for your kind feedback.
We are pleased to know that you found our service both affordable and satisfactory. Your opinion is very important to us, and we truly appreciate you taking the time to share it.
Great experience
April 3, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Cocutza Cocutza,
Thank you for your positive feedback.
We are delighted to know that you had a great experience with our service. Your support is truly appreciated.
Reply from Kissandfly.ro
Dear Nicoleta Andreea Grigorescu,
Thank you very much for your positive feedback.
We are glad to know that you received your tickets very quickly and that your experience with our service was smooth.
Thank you for choosing our service. We will be happy to assist you again in the future.
Reply from Kissandfly.ro
Dear Palvan Eriniyazov,
Thank you very much for your feedback.
We are delighted to know that your experience was wonderful. Your kind words mean a lot to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
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Good prices and easy for use
March 2, 2026
Reply from Kissandfly.ro
Dear Customer,
Thank you for your feedback. We’re glad to hear you found our prices attractive and the booking process easy to use. We appreciate your trust and will be happy to assist you again whenever you need us.
Date changes
I was informed after I bought my tickets from Almaty to Taskent that my flight for 10/02 was rescheduled to 11/02 same hour, 10,45. My answer was negative, I’m not agree with this changes. I said that I have to be in Tasken at 10/02. Tickets was available for this flight in all moments. After all day discussion they sent an email in the night at 1 AM where they asked me to confirm in 1 hour a thing that we had talked all day. I saw that email only in the morning. We have returned in the morning to discussion, but when we have arrived at the airport our ticket was confirmed by the airline staff for 11/02 We have waited for the last minute to receive a good notice in the airport We were in touch all the time. But the good notice doesn’t arrived and the door was closed.
February 9, 2026
Reply from Kissandfly.ro
Dear Mr. Troznay,
We sincerely apologize for the stress and inconvenience this situation caused. We have reviewed the information related to your booking, and unfortunately a technical error affected the flight date details shown in your case.
However, as soon as we identified the issue, we acted urgently and issued new tickets for the correct travel date (10 February) and provided them to you. According to the information received from the airline, you successfully used these updated tickets on 10 February.
We understand how critical it is to receive clear and timely information before departure, and we truly regret that you had to experience uncertainty at such a sensitive moment. Your feedback is important to us, and we will use it to strengthen our internal checks to prevent similar cases in the future.
If your matter has now been fully resolved, we would greatly appreciate it if you could update your review and rating to reflect the final outcome. This helps other travelers make informed decisions and supports our team’s work.
Reply from Kissandfly.ro
Dear Ms. Sofia,
Thank you for your feedback. We are pleased to hear that your experience was amazing, quick, and easy.
We look forward to assisting you again with your future trips.
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