KEF Reviews 

NOTA PARA MÉXICO: Si no te contestan en KEF México, busquen ayuda en KEF USA. A mí me resolvieron de inmediato.
ENGLISH REVIEW FOR JEFF: Jeff provided an excellent and highly precise customer service. Even though the process took about a week because he had to check inventory availability, the communication was very fast, taking at most 2 days despite their high volume of messages. He checked stock, kept me informed, provided the quote, sent the payment link, and shared the shipping tracking number quickly. His attention was a 10/10, especially compared to KEF Mexico, which never even replied to my inquiries.

Great sound. I got gold LXS II ones that happen to match my new sofa. Versatile little beauties they are. Play it loud, always.

Emailed Chris @ KEF Service to request info about my newly purchased KEF XIO soundbar and KC92 subwoofer. Had a connection issue with the KC92 and the LG TV as the subwoofer would not operate after turning on the TV. Chris resolved the problem. The subwoofer sounds great. He also showed me how to access the specialized EQ settings section in the KEF Connect App to customize the output of the soundbar and subwoofer. Can’t thank him enough for his assistance

Speakers are good quality but they are expensive and for the last two months I have not been able to use them (ls 50 ii) because the WiFi connection does not work. They have told me they are aware of the issue and are trying to fix it. But frankly that’s not good enough. Pretty disappointed. Was going to buy some more for the company but will be going elsewhere for something more reliable.

I’ve recently purchased the KEF LS50 II speakers, the KEF S2 stands, the KEF KC62 Subwoofer and the KEF Muo.
I love the sound quality, build, design and colour (Moss Green), although I think the sound quality is outstanding, I’ve additionally had to purchase the Subwoofer for the lack of noticeable bass from the LS50 II (for my taste) … the speakers alone had to be at reasonable high volume to get some bass!
I contacted KEF for a few queries and questions and I have to say the customer service was superb, I spoke with Claire whom was very knowledgeable, understanding, patient and friendly also a pleasure to converse with.
All in all I’m a very happy customer.

Incredibly helpful customer service online, not just about the excellent KEF LSX2 speakers I use but about how to best connect them to Apple Music/Classical streaming service which is a challenge for lossless hi-res quality (but it can be done, we found the way!).

Perchesd a pair of LSX II speakers, the WiFi doesn't work won't connect to network, have to connect Ethernet cable to work, and Bluetooth doesn't work, had to connect optical cable to work,.
Contacted KEF phone support, although support person was very friendly and on phone over an hour they could not come up with a fix.
If you are looking for good sound from active speakers these are good as long as you don't want WiFi or Bluetooth connection.

Amazing customer service from Claire, our delivery was delayed but she helped us get it there in time.

Great products backed up by what I have found to be a quick, helpful and friendly support from customer service.

Amazing experience and friendly environment!

I have owned many, many, pairs of Kef speakers for over a 25 year period. Never a complaint. Whenever I had a question or possible issue, they were quick to reply and respond. They have always gone way over my expectations, and the products are awesome. This past month I was in contact with Vinny about some replacement grills and took care of me pronto. We all know how long it takes to get responses back from so may others, but these guys are great. I've been waiting for an answer from another English speaker (east guess) company for over 6 mos. I don't need the answer, but poor customer service for sure. That's my soapbox for KEF, they deserve it. Thank you!

I have lived with theLS60s for a year now and still remain delighted with the sound which brings a smile to my face on every listen. My ‘forever’ speakers and something I more than happy to recommend.

I should add, on delivery a year ago I noticed a small defect which was dealt with professionally and efficiently by KEF head office which I am grateful for.

Great sound, great looks well priced speakers.

One of my Kef speakers 'blew' just outside the warranty period. I returned it for repair which took 10 weeks due to the lack of a replacement part. My speaker was returned to me, as good as new and Kef did not ask for any payment or provide any explanation. I am delighted with their customer aftercare in repairing my speaker but I was disappointed with their lack of information provided by them whilst the speaker was in their care. However this was a minor issue, the repair and return of the brilliant product was excellent. I'm a happy Kef customer

I encountered a couple of issues setting up my new LSX II LT (my fault, as it happened) and was contacted promptly with useful support. I had a similar experience connecting my older speakers to the wifi, and Claire came up with the solution in a very short timeframe.

I also have a long history of problems with my original LSX. They had to be repaired during the warranty period - which happened smoothly, but took a long time, because the part had to be sent to Madrid, and then we hit the summer holidays when everything in Spain shuts down. I had a different problem after the warranty period ended, and was disappointed that Kef would not cover the cost; the master speaker stopped communicating with the slave, even though they were connected by cable. The repairer said this should not have happened, and there was obviously a fault, but I got no assistance with this expense. Afterwards I had ongoing problems with the wifi connection dropping out, and Sophia was very helpful. I was offered a free part if I wanted to repair them or a substantial discount on a new pair. In the end I selected the latter, and am very happy with my new purchase. I have persisted with Kef because the quality of the sound is so good, and with the LSX II I am finding the connectivity works much better than the older model. The customer service is also responsive and helpful. I have deducted one star because my original speakers had several problems.

What a fabtastic experience from start to finish! I asked several questions which were all answered promptly which led to the purchase of a set of LSX 2 active speakers. Im lucky enough to also own the LS50 Wireless 2 and these are a prettier smaller version. Imaging, soundtaging and clairty are way more than i expected. A lot of reviews kept mentioning physics when it comes to bass response but its honestly rubbish. They have plenty! Neutral and accurate but also completely customisable for sound and surroundings. The app is incredible and is essential, i could never go back to non-active speakers again now. Quick delivery and the unboxing experience was fantastic. Every part in the box was quality. I was sceptical about the price fo something so small, but i honestly understand where it went. WELL worth the money. Couldnt be happier.

Great support sorting some initial difficulties with getting the app to connect with the speakers, works great and the Kef Coda W are superb for their price - only drawback is they require an external streamer for playing over wifi - but doesn’t require anything more than a Wiim mini over optical, a cheap solution that makes these really shine. U couldn’t be happier with my these KEF speakers. Nice colours too!

Very good customer service that guided me step-by-step in my language (French) to connect my LSX II speakers

Offered help on a ir remote for psw3000 even though item is now obsolete