Kabelshop.nl Reviews 

I ordered a system for my swimming pool. I got the order confirmation and i paid it directly. 2 weeks later the order had still not arrived. I tried calling, but due to summer the phone is not anwsered. I mailed like every day but never got a response and haven’t got my money back. Very bad service unfortunately, I will never order anything again and hope I will get my money back

After getting anwsered here I gave the info kabelshop needed right away. Now, 1 day later, still no anwser…. Guess the hurry and apologies do not mean much

No surprise, 4 days later still no reaction. For me time to take the next step.

People, never order anything here!!

It used to be a nice shop, not anymore. Last time I got a product damaged, this time I ordered 3 things. The next day I got 2 of them and 1 item hasn’t arrived yet. Nothing from them to let me know. I checked the website and it turns out the product was sold out. I sent an email and they only replied blaming on the delivery company (don’t lie to me, how did I get the other items then?). I only chose this website because of the fast shipping but now I can’t trust them anymore. I could have bought the same item in Bol 10 euros cheaper and it would have arrived earlier…

The website said every purchase will be delivered "the next day" . It turns out things that I've purchased were not available, but there was no sign/warning of availability before I ordered. I had to email and asked then I received an info that my purchase was not available despite the online account said will be delivered "tomorrow/next day". After 4 days still no delivery and I asked for a refund, not sure if I ever get it. Stay away from this company, it's dishonest and so unreliable!
26.06.2026: I've received an email about delivery although an email from them yesterday said they were going to cancel my purchase as I requested, as it took so long and I need the item rather urgent. Obviously there's no communication between customer service to the dispatch department. Please solve this problem, it only causes confusion for customers.
30.06.2026: still my purchase is still not received by the DHL since 26.06.2026 although the Kabelshop claimed they've dispatched it and no way I'll receive a refund before returning the items. Customer service is not helpful at all despite emails, very disappointed 😞 You should not give promises that you don't intend to fulfil, it's a kind of fraud! Very poor treatment for customers, let this be a warning for future buyers!!!

Fast delivery, don't have to carry the bags, all amazing as expected :)

I am extremely frustrated by Kabelshop. I ordered online for a hot tub which I needed urgently for running my airbnb business with a delivery to be the next day. After not receiving any news on the delivery I called the customer service department who then advised me by phone that the delivery would take long and that they could not tell me when it would be delivered. I requested that they cancel the order and proceed with reimbursement so that I could buy elsewhere, which was confirmed by phone by the customer service agent. Lo and behold the shipment was not cancelled and I received the hot tub 10 days later.

I have been communicating with the customer service department to sort this out (Jasmina) and not only is she not responding to my emails but my number has been screened so the phone calls arr not picked up. It’s now two weeks and I am sitting with a hot tub that I didn’t want and out of pocket by 500 euros

This is not a serious company. Beware!

No communication never got an answer to my mail.
Return post is for your own cost ....

Poor quality different to picture on website.

Amazing experience. I had to order a lot of soil and fertiliser for my garden and they delivered it at normal shipping cost, even if it involved a pallet because there were so many items. Since that experience, I am now only ordering from them, especially since they also have a huge range of products

Id like to ask kabelshop if they think letting one of their customer service employees say “we are all laughing at you” on the phone is ok? And I know what you’re thinking, I’m one of those crazy customers who deserved it, but you can listen to the transcript if you want - sure I get annoyed, but for good reason, and she wouldn’t let me speak, kept yelling over me on the phone then recorded her colleagues laughing at me. Again, do you think that’s ok?

I was calling because the next day delivery wasn’t true and I wanted to know why I had to go through all these steps of communication on my end, when I’d stayed at home already to receive a delivery, and was trying to say how this isn’t really fair. All I wanted was a “sorry about that”. That’s literally it!

Web stated next day delivery.
I called 3 days later to say the item has not arrived and the track and trace link states item not received.
The customer service person said 5 days was normal and it is not the company’s problem of there is nothing in the dhl link.
Very unsatisfactory experience.

Good service and fast support. Kind communication

They are very quick to deliver. They very safely packed my flower pot. Price was not too high for the good service. Products also seems of good quality. I will definitely shop here again

My package wasn’t delivered . DHL decided to return to the sender. Still I had to pay for the delivery!
The positive about the store is the communication, quick, friendly.

Supremely fast, great prices. Thanks

Device broken, do not get a new one, do not get my money back and they do not answer any more.

Terrible customer service. Received a defective product and they refuse to replace or refund it. Avoid this shop.

Ordered CAT7 cable and recommended RJ45 plugs. Found out after mounting the plugs that the cable strands are too small for the RJ45 plugs. This resulted in the little knives not cutting through the insulation of all 8 strands.
Asked for new plugs but it remained quit.
Not a shop I would order again.
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update 11Aug: got a phonecall (after the trustpilot message :-) ), offered me the right connectors. Read all the specifications back, Cable AWG24, RJ45-Cat7 connectors AWG23. So the technical info is correct, but it would have been handy if the description had a warning to check for the cable AWG. A late respons, but I guess understaffed (where not?) , will change my experience to a three-star.

Product was available on the site, i ordered. Next day they email and say “It is not in stock, we offer to send you a better product” and i accepted, then they ask more money because they sent the better product and it costs more. Then i sent everything back, i paid for return shipping by myself because they dont give return label. Then i received money back within 7-9 working days and they paid me back €10 less than the original amount. So I dont recommend this company, avoid it.

Be very careful with this company.

They showed a product as available on their website, so I placed an order expecting next-day delivery. The following day, I received an email informing me that the product was actually out of stock and offering an alternative, which cost €2.50 more. Trusting them, I agreed, but this turned out to be a mistake.

The alternative product did not work for my needs. About two weeks later, I found an email from the company attempting to charge me double the original amount because I was one week late in payment. They added a “reminder fee”—as high as the original price difference—simply for sending a payment email, which landed in my spam folder. I had received no proper invoice or notice.

Instead of addressing these issues or offering an apology, the company continued to defend their practices. They list items they don’t actually have in stock, push alternatives that don't meet your needs, and impose excessive fees with minimal communication.

After this experience, I have stopped buying from them and would not recommend this company to anyone. It’s not worth the risk of encountering similar problems and unnecessary frustration.

Fast delivery and good service. Ordered an item that was malfunctioning and got sent a replacement straight away