Just Vapes Reviews 

347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and reliable shipping methods, noting that packages usually arrive safely within just a few business days. Consumers consistently appreciate the great product selection, highly affordable prices, and helpful customer support team whenever quick replacements are needed. Some reviewers were not happy with communication delays, mentioning that online orders occasionally take much longer to process or completely lack initial tracking updates. A few other people also felt genuinely disappointed when certain items arrived damaged, leaking, or tasting burnt straight out of the box.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and reliable shipping times.... See more

Order

Customers consistently note positive experiences with order processes, highlighting speedy delivery times and... See more

Product

Reviewers highlight positive aspects of product, praising the affordable pricing, great flavor selection, and... See more

Service

People report positive experiences with service, highlighting fast and reliable support with great... See more

Website

Reviewers share mixed feedback about the website, with many consumers expressing high satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is amazing. I recently placed an order and 1 vape was faulty, I emailed to advise and within minutes I received a reply from them and a new vape was organised as a replacement. Very highl... See more

Company replied

Rated 5 out of 5 stars

Legit site and products delivered as described. Good communication, however, they will mark your order as shipped but it takes an extra few days for them to actually send the package. Had to follow up... See more

Company replied

Rated 5 out of 5 stars

I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more

Company replied

Rated 5 out of 5 stars

Leaving another review because these guys are just absolutely amazing. 100% legit and very quick to ship. Discreet packaging aswell! You guys simply rock!!

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

IMPORTANT UPDATE: Our official website has changed from just-vapes.com to justvapesau.com. Please ensure you only use justvapesau.com going forward. Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We focus on fast shipping, fair prices, and genuine service, no fluff, just a straightforward experience. Please note that our official and only legitimate website is now https://justvapesau.com. Any other domains or copycat websites claiming to be “Just Vapes” are not affiliated with us and should be treated with caution. Shop smart, stay safe, and always verify you are on the correct site before ordering.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(347)

322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuinely the boss!!

Very compassionate and fast-replying seller, also helped give me advice and other reassurance that I was to receive my package, which I indeed did. A measly 48 hours later, It was at my front door. Absolutely amazing seller, extremely helpful and patient. Highly recommend, trustworthy.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and reliable team

Professional and reliable team

As one of the suppliers working with Just Vapes, I’ve had the opportunity to see the business from a different perspective. What impressed me most is how seriously the team takes communication, order processing and day-to-day operations.

I’m also someone who spends a lot of time online and works hard, so I tend to notice when a business is genuinely organised and responsive rather than simply good at marketing itself. From my experience, the team at Just Vapes has been straightforward to deal with, communicates clearly and generally handles things in a professional manner.

I also came across their Trustpilot profile and found it interesting to see that many customers highlight similar things — particularly fast responses, reliable service and quick resolution when something goes wrong. Of course, no business gets everything right every single time, and there are some mixed reviews as well, but I think the willingness to respond to negative feedback and address customer concerns is a positive sign.

From a supplier’s perspective, I’m happy to say that Just Vapes has been a business I’ve enjoyed working with. It’s refreshing to deal with a team that values communication and keeps things relatively straightforward.

Overall, a solid company to work with, and one I’m happy to recommend from a supplier’s perspective.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, quick and easy, great communication!!

August 29, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps, Kaitlyn! 😊 Really appreciate the awesome review and support! 🙌

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I recently placed an order and 1 vape was faulty, I emailed to advise and within minutes I received a reply from them and a new vape was organised as a replacement. Very highly recommend this company. Impeccable service.

August 28, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much, Lee! 🙏 Glad we could get that sorted for you so quickly. Really appreciate your support! 😊

Rated 5 out of 5 stars

I cannot praise these guys enough!!

Leaving another review because these guys are just absolutely amazing. 100% legit and very quick to ship. Discreet packaging aswell! You guys simply rock!!

August 27, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps, Letitia! ❤️ Really appreciate you coming back to leave another review. Means a lot to the whole team! 🙌

Rated 5 out of 5 stars

Customer service is immaculate

Customer service is immaculate, always gets orders on time and sam day shipping. Staff are very kind to, 10/10

August 26, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much, Jos! 🙏 Really appreciate the 10/10 review. We’ll keep doing our best to look after you! 😊

Rated 5 out of 5 stars

This site is honestly great

This site is honestly great! I ordered Thursday last week & received today Monday would of been earlier but post doesn't come on the weekend. Packaged correctly & exactly what I ordered will definitely order again site is 100% trustworthy

August 17, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps, Natasha! 😊 Really appreciate the awesome feedback and your trust in us. Looking forward to your next order!

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick delivery. Had to cancel an order and got a response almost immediately.

August 1, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much, Delaney! Glad we could help you out quickly. Really appreciate the great review!

Rated 5 out of 5 stars

Legit!

Legit!

Quick turn around and sweet prices.

ABBs are genuine too!

August 19, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Cheers Glenn! 😎 Love hearing that you’re happy with the prices and service. Thanks for the support!

Rated 5 out of 5 stars

I was slightly annoyed last week when I…

I was slightly annoyed last week when I ordered and discovered they hadn't sent anything 24 hrs later like they said they did , so I demanded my refund which I got 24 hrs later with an apology and to my surprise they still went ahead and sent me the product 😭 this is what you call customer service ladies and gents I will definitely be a returning customer and I will be patient this time around , I think seeing some negative reviews from recently got me thinking I was getting scammed , I apologise for jumping the gun too quick and and being unreasonable..

August 12, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much for the honest review! 🙏 We completely understand the frustration and really appreciate you giving us another chance. Glad we could make things right, and we’ll be happy to have you back anytime! 😊

Rated 5 out of 5 stars

Best site around!

Amazing team with extremely quick delivery!! They also responded to my questions very quickly. 100% recommend this site and their products. Also goes by ozvapes, I’ve used both🥰

August 4, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps, Wendy! 🥰 Really appreciate the love and support. So glad you’ve had a great experience with both sites!

Rated 1 out of 5 stars

SCAM AVOID AT ALL COST!! Been over a month

Paid over $300!!! Not easy money to lose😭😭 my dumbass thought maybe it’ll still come with some time as the reviews were good when I first looked but nope!! Nothing came. Avoid at all cost. Seeing reviews now it seems I wasn’t the only one. Not sure if I really buy the story of them “refunding/resending” and that it was a copycat site. don’t recommend

July 12, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

We're really sorry to hear about your experience. That's certainly not the level of service we aim to provide.

Could you please contact us directly at info@just-vapes.com and send through any details you have, such as your order number, the email address you used to place the order, or your payment confirmation? We'll investigate this straight away.

If your order was placed through one of our official websites and hasn't been resolved, we'll be happy to organise either a replacement or a full refund, whichever is appropriate. If it turns out the order was placed through a copycat website, we'll still do our best to help however we can.

Our only official websites are:

✅ https://jstvps.com
✅ https://ozvapes.com

Other websites we own:

✅ https://just-vapes.com
✅ https://justvapesau.com
✅ https://newjustvapes.com

Scam websites (DO NOT USE):

⛔ https://just-vapesau.com
⛔ https://justvapes.store

We'd really appreciate the opportunity to make this right and hope to hear from you soon.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent service

July 27, 2026
Just Vapes logo

Reply from Just Vapes

Thanks heaps, Catelli! Appreciate the kind words. Glad you had a smooth experience with us! 🙌

Rated 5 out of 5 stars

Legit and great communication

Legit and great communication. One of my selections was out of stock, got a text to confirm if I wanted to change to a different product or refund then received a picture of my order and it arrived 2 business days later. Top notch, will be ordering again!

August 11, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Cheers Laura! 💯 Appreciate the awesome feedback and your trust in us. Glad we could sort everything out quickly and get your order on its way!

Rated 1 out of 5 stars

SCAM! WHERE'S THE REFUND? SCAM😡

UPDATE: got an email from them now!

They lost my parcel and emailed me that they gonna refund the money.. I provided them already my payid but until now no money hasn't receive from them!!

"REFUND MY MONEY SCAMMER"

I order Thursday August 6th, until now only the latest update since then is tracking # but hasn't been shipped i place my order on the official website they mentioning here. Last email i received from them they can check on their warehouse why my order hasn't been shipped yet until now no movement at all.. They created the tracking number from aupost only says "Label created by sender" i thought this is legit.

August 6, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Richard,

We’re sorry you were frustrated with the delay, but we just want to clarify the timeline for anyone reading this review.

You placed your order on 6 August. Unfortunately, Australia Post misplaced your parcel for some reason, so we refunded your order in full on 8 August.

We then sent you a replacement order completely free of charge straight away. That replacement was delivered to you in Broome, WA on 13 August.

The tracking confirms the delivery, and you can see the full tracking history here:
https://auspost.com.au/mypost/track/details/99722043704901004300903

We understand being left waiting for an order is frustrating, but it’s important to clarify that you were fully refunded for the original order and we also sent a replacement at no extra cost, which was successfully delivered.

We’re always happy to help when something goes wrong, but calling us a scam when the order was refunded and a replacement was delivered isn’t a fair representation of what happened.


We send hundreds of orders out every day, and while we do our best to make sure everything runs smoothly, occasionally things can go wrong with the courier or during delivery. When that happens, we always do our best to take responsibility, make things right and sort it out for our customers as quickly as possible.

We genuinely value our customers and would never leave someone out of pocket. In this case, the original order was fully refunded and a replacement was delivered to you free of charge.

Rated 5 out of 5 stars

Refunded from scam

I had initially been scammed nearly $300. After payment the scammers asked me to pay more for insurance before delivery so I refused then they ghosted me.
I left a bad review here and got a response. So I sent an email, the real team compensated for my losses :) no money lost in the end. Will give the real sites a go again when the ones I want are in stock. Very responsive team.

July 8, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Steph,

We're really sorry to hear this. That's definitely not the experience we want for our customers, and we sincerely apologise for the frustration.

Could you please contact us directly at info@just-vapes.com and send through any details you have, such as your order number, the email address you used, or your payment confirmation? We'll look into it straight away and do everything we can to get it sorted as quickly as possible.

If it turns out you were affected by a fake website impersonating us, we'll make sure you're looked after and provide further assistance, including compensation where appropriate. We just need a few more details so we can investigate and trace your order properly.

Please make sure you're ordering through one of our official websites:

✅ jstvps.com
✅ ozvapes.com
✅ just-vapes.com
✅ justvapesau.com
✅ newjustvapes.com

The following websites are not affiliated with us and should be avoided:

⛔ just-vapesau.com
⛔ justvapes.store

We appreciate the opportunity to make this right and look forward to resolving this for you.

Rated 1 out of 5 stars

I ordered them 2 days ago and I haven't…

I ordered them 2 days ago and I haven't heard anything I got a email for the tracking number but it hasn't been posted yet

August 3, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Kade,

We're really sorry for the delay and understand how frustrating it must have been to receive a tracking number without seeing any updates.

This was our mistake, and we sincerely apologise for the delay. We've looked into your order and can confirm that it has now been dispatched, Australia Post has collected your parcel, and your tracking has been updated with the latest information.

We appreciate your patience and hope this helps restore your confidence in us. If you have any other questions or need any further assistance, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Very good

Very good, returned money after sending and didn’t receive again, due to a massive delay, have sent a follow up batch due to the dramas caused. Will buy a few more and continue to buy if stock reaches my address

August 5, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks for the honest feedback, Tim! We know the delays were frustrating, so we’re glad we could sort it out for you. Appreciate you sticking with us!

Rated 5 out of 5 stars

100% legitimate

100% legitimate, trustworthy, and excellent communication! Have been their customer for 6 months now.

​They respond promptly, their products are top quality, and they offer a huge selection.

​Important tip: Be aware that there are scam sites impersonating Just Vapes.
I suggest double checking before ordering to ensure you’re on their official, legitimate website.
​Highly recommended! 👌

August 4, 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much, Regina! 💛 Six months of support means a lot to us. Really appreciate the kind words and for spreading the word about the scammers too! Stay safe and thanks for your trust!

Rated 5 out of 5 stars

These guys are the legit website

These guys are the legit website. Be careful of scammers using varieties of their domain as I got scammed thinking it was them. Great communication and really fast free postage.

July 31, 2026
Unprompted review

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