Inventum  Reviews 

I bought a dishwaher in November and it wasn't working. Got exchanged, and it wasn't working. They took 2 months to have somebody coming to try to fix it. Guess what? It was still not working. Took another two months for the same guy to come and tey to fix it again. He was here for 5 min just to say "oh, but I remember this one and I already check it all, so it must need replacement for the whole electronics, see you in two weeks". A month later, and they cancel the appointment to fix it the day before. Mind you that I had to skip work anyways because of it being too on top of the event. And today they are supposed to come again and try to repair. I have no faith in their sucess.
630€ for the machine + the 147,6 € I lost for every time I had to skip work for this + the money I'll have to spend on a dishwasher from another brand that actually works (probably 600€) makes this almost a full salary lost (2115,6€).
I've never been so disappointed by a brand in my life.
Mind you: they also refuse to refund, don't answer to emails and hang up on you when you have questions. Worst experiance ever

Extremely poor service. The dishwasher suddenly broke; something broke, causing the machine to open violently. When it was repaired, they blamed it on a "hard fall." We're responsible for the costs, which is acceptable. But now we've been waiting six months for the repair. Communication by email was very difficult, and the wait was long. We've already been to a repairman twice, and they forgot the parts and therefore didn't fix it. Very dissatisfied! Never buy from here!

I really regret buying kitchen from these company. Their customer service do not have a contact number or direct email address. Even if you fill in their form you would just get an automated message but literally nothing happens. To me their customer service doesn't exists.

I DO NOT RECOMMEND buying (scrap) products from this company.

Worst company. They have the worst customer service. My refrigerator has not been serviced for more than a month even when it is under warrants. Twice they sent technician and both the times they brought the wrong part. Now they claim they cant replace the refrigerator even under warranty. Don’t ever buy anything from Inventum

Don't deal with this company, for any of their products.
They will find any excuse not to help you if their product has a default.
For instance, I have a clearly damaged fridge from them, and their answer? - you put too many products in the fridge. What kind of nonsense is that?
AVOID AT ALL COSTS. Very unfriendly company with terrible relations team.

Just had the most horrible negative experience with a customer service representative of Inventum. May 22, 2025 at 1.05pm via their Netherlands contact number. This woman was not understanding at all, told me to call back in a few hours when she was not working to speak to someone else as she refused to transfer me. Gave no alternative solutions or options, just a repetative no no no we cant no. Incredibly rude and unprofessional. A shocking experience from Inventum.

Warranty service team is 0
After waiting 1+ month for a repair of our oven, they came to my home with a used/defect part that couldn’t fix my oven. Very un professional - not talking on how they unscrew / screw the oven damaging everything.
Now I have to wait again x days, hopefully not a month, to get a new appointment.
Also calling is useless, there is no escalation possible. If we try to speak about our European rights of 30 days reparation for items under warranty, we are told to go to our installer.

We bought an Inventum dishwasher and it was fine for a while. Until it was not. We are now 8 months in and had a technician come by 4 times without any result. We are so done with this company that we are buying another machine right now.

I ordered a refrigerator in November 2023. This refrigerator had a broken part, which I immediately sent a mail about to the seller. I got promises of my replacement part arriving in December, February and May. None happened, and all my mails requesting updates were ignored. It is now July 2024 and I still do not have a replacement part, and have no idea when and if I will get it. Aside from the 5-year warranty my product has, it is my right as a buyer to get replacements for parts that were broken on delivery. I paid hundreds of euros, and I get a partially broken product with no replacement parts in sight.

The repair man was very efficiëntste knew what needed to be fixed. He explained what he did which was also very helpful.