Instarem Reviews 

8,934
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable money transfers, noting that funds often arrive in just a few minutes safely. People also find the digital platform very simple to navigate, offering competitive exchange rates and affordable fees compared to traditional banks. However, some people mentioned experiencing frustrating delays when transactions failed or took several days to clear unexpectedly. Reviewers also noted that the customer support team can be extremely slow to respond and unhelpful when trying to resolve these urgent issues. Consumers dealing with these complications often felt left without proper accountability or support from the operational staff.

What people talk about most

Payment

People report ambiguous experiences with payment, reflecting a stark contrast in customer satisfaction. While... See more

Service

Reviewers mention positive feedback about service, highlighting fast and reliable international money... See more

User experience

Users describe satisfaction with the overall user experience, highlighting that money transfers are... See more

Customer service

Clients share negative opinions on customer service, frequently describing support as inefficient and... See more

Price

Customers had positive experiences with price, consistently reporting competitive rates and low fees compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Conversation rate is better than other competitors. In the beginning it took days for complete transactions but after the multiple transactions, it transfers in hours instead of days. Its easy and c... See more

Rated 4 out of 5 stars

Honestly, Instarem has been the best app I've ever used to send money. The initial setup of the account to get validated is a little bit annoying, but other than that, I've used it constantly for almo... See more

Company replied

Rated 5 out of 5 stars

I have been using Instarem since couple of years now and i have got good conversion rate as compared to many other providers and especially no trasfer fees when using bank transfer. Quick and effectiv... See more

Rated 5 out of 5 stars

Most of the time, instarem offers the best rate and provides coupons on festivals seasons. Easy to use and reliable, instantly transfers the money. Overall using for more than two years, will keep on... See more


Company details

  1. Money Transfer Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Payment Service

Written by the company

Instarem's strong banking network throughout Asia-Pacific, North America, EU makes it your one-stop specialist for all your remittance needs across 60+ countries across the globe. Instarem's strong banking network throughout Asia-Pacific, North America, EU makes it your one-stop specialist for all your remittance needs across 55+ countries around the globe. Instarem helps you transfer money at great rates and low fees, within one to two business days. To ensure secure and quick transactions Instarem uses traditional bank to bank transfers which are highly secure, unlike other payment methods that may be more vulnerable to data breaches. You can pay for your transfers via POLI or Bank Transfers in Australia, and Bank Transfers in Singapore, USA, Malaysia, India, EU and Hong Kong.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(8,934)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic app for international money…

A fantastic app for international money transfers! It's easy to use, secure, and incredibly reliable. Sending money across countries is seamless and stress-free, making the entire process fast and efficient. Highly recommended!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service - Great App

I am using Instarem for few years now. The app, service and performance of the app is awesome. Never got any issues except slight delays for some transactions based on some conditions (which is reasonable). Overall this is one of the best user experienced app.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Stupid service

Stupid service. Guys trust me. Wise service is the best I have seen so far. Infinite % times better than this Instarem.

June 1, 2026
Unprompted review
Instarem logo

Reply from Instarem

Hi Mr. Naidu,

Thank you for sharing your feedback. We’re sorry to hear about your experience with Instarem and would appreciate the opportunity to look into your concerns.

If you have an Instarem account, please contact us through the Help Centre on our website or app.

If you’re unable to sign up or log in, visit instarem.com/signin, select “I have trouble logging in” > “Other issue”, and share your concern along with your CIN or Transaction ID (if available).

Once we receive your details, our support team will review the matter and assist you further.

Thanks,
Team Instarem

Rated 5 out of 5 stars

First time to use Instarem , 100% satisfaction

I used currency fair to send 1000 baht to Thailand . After fees the recipient was credited with net amount of 549.99 baht as the transfer was treated as “an international transfer “.
So i decided to use Instarem instead . Again I sent 1000 baht to The same recipient . This time the recipient received the full amount , 1000 baht. As the transfer was treated as “a domestic transfer “

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing international money…

What an amazing international money transfer! 9cYbxJ From the friendly app intuitive, ready to use, once you updated all required personal documents, you are safe to go, blazing fast money omg, just like I transfer money from 1 e-wallet to another, notices this is international money transfer!!

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

My transaction is taking far longer…

My transaction is taking far longer than promised, and I still haven't received any clear explanation or update.
I've contacted the live chat multiple times, but all l get are generic responses instead of a concrete answer. This is very frustrating, especially when it's my money and I need to know exactly what's happening.
I need a precise update and a clear timeline for when my transaction will be completed today!!! I've made other transactions and had no problems, but now that I need the money more urgently, I'm not getting any response. Stop scamming people!

July 31, 2026
Unprompted review
Instarem logo

Reply from Instarem

Dear Bruna.

Greetings!

We attempted to contact you on your number ending in 9847 from our number ending in 1639, but were only able to reach your voicemail.

Our response has been shared under ticket #535142. Kindly review the ticket and let us know if you have any further questions or concerns. We will be happy to assist you further.

We look forward to your response.

Best Regards,
Team Instarem

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