IL MAKIAGE New York Reviews 

95,710
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 11,509 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products such as foundation and skincare, noting their effectiveness and long-lasting wear. Many appreciate the variety and how well items like primer provide a flawless finish. People frequently highlight the excellent customer service, describing representatives as kind, patient, and quick to resolve issues. Conversely, some customers reported issues with order fulfillment, including defective products, unexpected charges, or longer delivery times. Others found shade matching inconsistent or the website confusing to navigate. A few reviewers also mentioned unhelpful customer service when trying to resolve these specific problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as high quality and... See more

Customer service

People report positive experiences with customer service, highlighting its promptness, professionalism, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

User experience

Users describe positive interactions with user experience, highlighting an easy and secure online purchasing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was looking for foundation without orange undertones and I had to take the AI quiz that I have taken several times before. Each time I’m given a different shade. I will say they were very quick to... See more

Company replied

Rated 5 out of 5 stars

Great customer service! I’ve been with this fabulous company for several years. I use autoshipment. For the first time I got my concealer which had a malfunction with the applicator stick. Right away... See more

Rated 5 out of 5 stars

I love this makeup company. They have gone out of their way to help me with offers and questions on their products. I have made many purchases primarily of lip products, but also mascara and continue... See more

Company replied

Rated 5 out of 5 stars

My very first package was never received and I was concerned how this would be resolved. Your customer support representative, Joey was so very kind, patient, knowledgeable, and helpful this morning a... See more

Company replied


Company details

  1. Beauty & Well-being

Information provided by various external sources

High-standards makeup with the same swagger and substance as the bold, unapologetic women we created it for. Highly pigmented, high-quality product. Check out our hottest goodies at ilmakiage.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

96K reviews

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4.3

All reviews

(95,710)

11,562 reviews in the last 12 months

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Rated 1 out of 5 stars

Spent a dollar for the trial and didnt like it

Did not like the products at all they were heavy and didnt give the coverage they claimed it was able to give. It was easy to use but felt heavy on the face and didnt spread evenly and took more product then they advertised to cover your entire face. So im only giving one star for the trial of the product I returned it because I didnt like the way it felt on my face. But the chance to try it with just a dollar was great because I would have been upset if I had paid full price and then not liked it so for that they get the 1 star. Thanks.

February 2, 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Hi Jessica, I’m sorry to hear the product didn’t work out for you. We know everyone's skin is different. If you have any further questions or concerns, you can email our support team: customerservice@ilmakiage.com

Rated 1 out of 5 stars

There is no product that they promised…

There is no product that they promised too

July 16, 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Hi Marienel, we’re so sorry for the frustration. Please reach out to our team at customerservice@ilmakiage.com with your full name and email address. We’ll be happy to look into this and make things right 💌

Rated 5 out of 5 stars

Il Makiage is impressive in all ways

Il Makiage is impressive in all ways. I started with ordering the foundation, but after receiving amazing full size samples as gifts with purchase I now order the concealer, mascara, blush and bronzer! Great products, pricing, packaging and delivery!

February 8, 2026
Rated 5 out of 5 stars

Love this primer

Love this primer - nothing else like it out there, especially for us older girls. BUT, I wish it was easier to tell when it is getting low, so I know when to order more :)

July 16, 2026
Rated 3 out of 5 stars

Customer service is good

Customer service is good. Product doesn't quite hit the mark. Especially for the price. The foundation has claims that it wont rub off after a few minutes of drying time. Not true. Hours later the foundation still rubs off no mater how much or how little I apply. I use their primer and creams as well as their finishing spray. It doesn't help at all. They also claim makeup doesn't crease in fine lines. Again not true. Again I use all their anti aging creams to no avail. This is way too expensive to look the same way cover girl looks.

June 2, 2026
Rated 5 out of 5 stars

Impressed with trial period policy-Hopeful for Round 2

Refund request was immediately processed and was told to keep the product :) plus given a store credit towards purchasing a different product. The Woke Up Foundation wasn't exactly for me, but I did not realize they also sell a pressed powder foundation. I used the credit towards purchasing that, and am hoping it is a better fit for my complexion and foundation needs. All in all very impressed with IL Makiage's trial and refund policy :) You can tell they believe in their products and want you to like them, not just nickel and diming you with complicated return policies.

July 22, 2026

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