iubenda Reviews 

601
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly professional staff, often highlighting their helpfulness and expertise. Many people commend the quick response times and efficient problem-solving, with agents frequently providing solutions that surpass initial expectations. Reviewers find the overall service reliable and flexible, appreciating how it simplifies complex topics and offers a straightforward, reassuring user experience. However, some customers also noted difficulties with the initial installation and onboarding process, describing it as hard to set up. A few other people also felt that support was not always helpful or provided evasive replies, leaving them uncertain about compliance.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the team's quick responses,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, quick responses, and professional... See more

Service

Customers had positive experiences with service, consistently praising the outstanding and excellent support... See more

Response time

People report positive experiences with response times, noting that the team was always quick to respond and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the implementation process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service agents Alexander and Dalia were amazing. I felt heard and they took steps that provided a solution that exceeded my expectations. The only downside is it still seems it's my r... See more

Rated 5 out of 5 stars

Great customer support team, also much cheaper and reliable than other providers. I used their cookie banner, but also T&Cs. They offer pretty much everything you need from a GDPR compliance perspecti... See more

Rated 5 out of 5 stars

Iubenda has been a fantastic addition to our tech stack. We use this tool for privacy and cookie policy, cookie solution, data subjects rights management and more. From Day 1 - Andrew has been the mos... See more


Company details

  1. Software Company

Written by the company

iubenda is a compliance software and consent management solution. Headquartered in Milan, Italy, we proudly serve over 150,000 customers in 100+ countries. Since our founding in 2011, we’ve been committed to helping businesses and individuals get their sites and apps on the road to compliance with privacy laws such as Europe’s GDPR (incl. UK GDPR) and ePrivacy/Cookie Law, Switzerland’s FADP, the United States’ CCPA as amended by the CPRA, several other US state laws, and Brazil’s LGPD. We offer a 360-degree compliance platform that includes our Privacy and Cookie Policy Generator, customizable Consent Management Platform (CMP), the Terms and Conditions Generator and our accessibility widget, WayWidget. Our platform allows you to easily generate legally compliant documents in up to 27 languages. It also lets you collect your users’ consent preferences via a cookie banner or a consent banner. iubenda simplifies privacy compliance for businesses of all sizes, from fledgling start-ups to large enterprises. So you can focus on growing your business – while we handle the heavy lifting of improving your compliance with global privacy laws.

Improve your compliance with ease

Written by the company

Trusted worldwide for privacy compliance
Start with our free plan and upgrade to advanced features risk-free with a 14-day money-back guarantee. Trusted by 150,000+ businesses in 100+ countries for privacy compliance. Learn more at iubenda.com

We handle compliance. You handle everything else.

Test iubenda worry-free for 14 days.

Every paid plan includes a 14-day money-back guarantee, so you can explore our features with total peace of mind.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

601 reviews

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Asks customers to review

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Replied to 9% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(601)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best decision to switch to Consentmanager

We switched to Consentmanager and are super happy with our decision. The implementation process and setting everything up in the tool was simple and straightforward. Whenever we needed support, the team was always quick to respond and very helpful.

What stands out even more is the excellent service after the implementation. From our perspective, this is a huge USP and a real differentiator.

A special thank you to Simona, Alexander, and Antonio for their support and commitment throughout the whole process. Thank you for your work!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great product that offers peace of…

Great product that offers peace of mind. As a small business owner, I need to wear many hats, in subjects that are not my area of expertise. Using Iubenda makes me rest easy that this complicated topic is taken care of, and is updated regularly to comply with the rules.

The customer service is very friendly and helpful, with a special thank you to Sahar, who has patiently answered all my questions and guided me through an issue I had no idea how to tackle.

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Consent Manager Experience

The customer service agents Alexander and Dalia were amazing. I felt heard and they took steps that provided a solution that exceeded my expectations.

The only downside is it still seems it's my responsibility to solve the problem. I would have been nice to hear Iubenda was also working on a solution.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

People report positive experiences with…

People report positive experiences with service. Customers consistently praise the outstanding and excellent service and support received. Reviewers highlight the efficiency of the customer service when needed, noting significant improvements in automated services as well.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and reliable ! contact is amazing fast!

Iubenda made setting up my privacy and cookie policies incredibly simple. The interface is clean, the setup is fast, and everything stays automatically updated with new regulations. It saved me hours of manual work and gave my site a fully compliant, professional look. Highly recommended for anyone running an online business.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service beyond expectations

My contact person, Alexander Hock, did a brilliant job solving a problem for me. He handled everything with great kindness, efficiency, and timeliness. I truly appreciate his outstanding service!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Alexander Hock was absolutely brilliant…

Alexander Hock was absolutely brilliant - totally professional , helpful and excellent at his job . He made things happen when others did not seem to know what was going on . If he is not running the company he should be ! Thankyou

April 15, 2026
Unprompted review

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