The toilet is great, but it would have been nice if the cleaning fluid--even a small sample had been included so the plumber could have helped us learn how to install it. Now we have to order it and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received excellent customer service feedback , only big problems the the problem during the installation , the size can’t connect with US PVC.
Company replied
Easy to order. Toilet arrived on time and quickly.
Company replied
Shipping time. Quality of item.
Company replied
Company details
- #6 of 18 best companies in Bathroom Supply Store
- #7 of 10 best companies in Bathroom Remodeler
- #1 of 1 best companies in Shower Door Shop
Contact info
United States
- support@horow.com
- horow.com
4.4
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Horow
We’re so happy to hear you love your bidet! Thank you for taking the time to leave us a review. We hope it keeps making your daily routine a little more refreshing and comfortable. 😊
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I am so grateful to the team at Horow…
I am so grateful to the team at Horow for their quick response and empathy for my situation and how they wanted to help and they made it right, immediately. My Horow T03 model toilet is now installed and we love it! They truly went out of their way to help and make things right. Recommend them for both a great product and even better customer service!!
June 25, 2026
Reply from Horow
Thank you so much for your kind words and for taking the time to share your experience with HOROW.
We are truly pleased to hear that your T03 has been successfully installed and that you are happy with the product. At HOROW, we always strive to respond quickly and provide effective support when our customers need us most, so it is especially rewarding to know we were able to assist you and resolve the issue promptly.
Your feedback means a great deal to our entire team and encourages us to continue improving both our products and customer service experience.
If you ever need any further assistance in the future, please feel free to reach out—we are always here to help.
Delivery was quick
Delivery was quick
Quality of product is excellent
Installation tips are good
The only thing was that because my floor was tiled I needed a thicker wax donut
Any help or advice needed is easily available on the internet
For example you can ask ChatGPT
June 24, 2026
Reply from Horow
Thank you for your feedback — we’re glad to hear delivery was quick, product quality is excellent, and the installation tips were helpful.
Regarding the wax ring on tiled floors, you’re absolutely right — in some cases a thicker wax ring is needed to ensure a proper seal. We appreciate you sharing this useful insight for other customers.
If you need any assistance in the future, our support team is always here to help.
Excellent customer service
Excellent customer service. Horow t20 nightlight went defective after Two years of use. Product unfortunately out of warranty but their great customer service rep was kind enough to offer a replacement nightlight free of charge and even covered the shipping! This is how a company should operate . I will continue to buy more toilets from Horow.
June 30, 2026
Unprompted review
Reply from Horow
Thank you so much for sharing your experience — we’re really glad our customer service team was able to help you quickly and resolve the issue for you.
We always strive to support our customers even beyond the warranty period whenever possible, and it’s great to hear this made a difference for you.
We truly appreciate your continued support and trust in our products!
Need A Model For 10” Rough In
This model is for a 12” rough in and mine is only a 10” rough in. I am on a slab so it would take major construction to cut it out and recast it. I will updgrade ny rating if I can get a suitable replacement. I believe that there is a model with similar features but uses a 10” rough in.
May 25, 2026
Reply from Horow
Thank you for your feedback. We understand the inconvenience caused by purchasing a model with the wrong rough-in size. We’re happy to help resolve this issue, and our customer service team has already reached out to assist you with suitable replacement options.
Thank you for your patience, and we look forward to finding the right solution for you.
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Reply from Horow
Thank you for taking the time to leave a review! We’re delighted you had a great experience and hope to continue exceeding your expectations in the future.
Lam Le
This is the Toilet my wife like the most compared with the other brand we have in my house ..!!
May 19, 2026
Unprompted review
Reply from Horow
Thank you for sharing your experience! We're delighted to hear that our toilet is your wife's favorite among the different brands in your home. Knowing that our product stands out and delivers a great experience means a lot to us.
We truly appreciate your support and thank you for choosing us!
Reply from Horow
Thank you for your feedback! We're glad to hear the delivery was quick and the product was easy to install. We truly appreciate your support and hope you continue to enjoy the product!
we are loving the new smart toilet
we are loving the new smart toilet! it is everything we had hoped for!
April 24, 2026
Reply from Horow
We truly appreciate your kind words.
Knowing that your new smart toilet has exceeded your expectations means a lot to us. Thank you for choosing HOROW — we’re delighted to be part of your modern bathroom experience.
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Very satisfied with their customer…
Very satisfied with their customer service. Always willing to help and sort issues out, even on out-of-warranty items. Will definitely be doing business with them again. I purchased 2 more toilets from them because they are of good quality and at very reasonable prices.
April 26, 2026
Unprompted review
Reply from Horow
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our customer service. It’s always our goal to help, even beyond warranty, and we’re delighted to know that you found our toilets to be high quality and reasonably priced. We truly appreciate your continued support and look forward to serving you again in the future!
Its not the right size
Its not the right size, i order the toilet from Amazon. It didn't come with the tanks cover. I didn't go ahead and return it. Because the expense was too much to send back and it was on the customer. Now I purchased another one, and it doesn't fit right?
April 24, 2026
Reply from Horow
We’re sorry to hear the product did not meet your expectations.
Our support team has already been in touch to better understand the issue and provide assistance. Customer satisfaction is very important to us, and we’ll do our best to help resolve this matter.
Reply from Horow
Thank you for trusting HOROW! Your feedback means a lot to us and motivates our team to keep delivering top-quality products and exceptional service.
Reply from Horow
Thank you so much for your kind words about the T38P smart toilet! We’re thrilled to hear you’re enjoying both its performance and fast delivery. Your support inspires us to keep improving our products and services!
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Horow didnt give up....
My initial inquiry was not addressed properly. However, Horow promptly followed up, and after my reply, continued communicating with me until the issue was fully resolved. I will do further business with Horow because of their customer service!!
March 24, 2026
Reply from Horow
Wow, thank you for taking the time to share this! 😊 We’re so happy to hear that our team could stick with you and get everything sorted out. Your trust really means the world to us, and we can’t wait to keep serving you in the future!
I absolutely love my Horow T38P
I absolutely love my Horow T38P! Ordering, receiving and installing it was easy-peasy, and I (an almost 60 yo man) was able to accomplish the install all by myself. Yes, the toilet is heavy, but I lifted it with the help of a Plumber's Toilet Lift & Carry Tool that I'd gotten from Amazon before my Horow arrived.
Now, about the customer service: Outstanding! They were so patient and helpful. I'd ordered 2 toilets from them to begin with, changed my mind TWICE before finally settling on one (the T38P), which means they had to cancel and then re-order for me, and they did so with no hiccups or complaints. The lady I spoke to spoke perfect English and was super nice.
As for the toilet itself, it arrived carefully boxed, extremely well protected and on time. I've had not a single issue in the several months I've owned it. But should an issue develop I'm confident that Horow will assist me in any way they can. Plus they have many videos on their YouTube channel explaining how to replace parts, how to maintain your Horow product(s), etc.
I can't offer a single negative about the toilet or the company.
December 18, 2025
Unprompted review
Reply from Horow
Thank you so much for your kind words! We’re thrilled that you love your Horow T38P and had a smooth installation. It’s wonderful to hear our team could assist you along the way.
We’re grateful for your support and hope your Horow continues to bring comfort to your home. Don’t forget to check out our YouTube channel for tips and tutorials!
I purchased a one-piece toilet from…
I purchased a one-piece toilet from Horow for our bathroom renovation and I’m very happy with it. I no longer have to worry about dust collecting in all the crevices like with traditional toilets, which is a big plus.
I also reached out to their support team and they responded right away, which I really appreciated. It was great that I could order the flush button in black to match my hardware… that detail made a big difference.
Overall, I’m very satisfied with the quality and, most importantly, the excellent customer service.
April 2, 2026
Unprompted review
Reply from Horow
Thanks so much for your kind words! We’re thrilled your Horow toilet makes cleaning easier and that the black flush button was just right for your bathroom. 🖤
We’re always here if you need us—enjoy your refreshed space!
Order was on time
March 26, 2026
Reply from Horow
Thank you for your feedback! We’re glad your order arrived on time and hope you’re enjoying your Horow product.
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Easy purchase and delivery.
Easy purchase and delivery.
Great product, performs well and looks great!
February 3, 2026
Unprompted review
Reply from Horow
Thank you for your kind words! We’re thrilled to hear that your purchase was easy and that your Horow product looks and performs great.
I am disappointed with this…
I am disappointed with this transaction.
We purchased the Horow toilet a couple years ago. The inlet fill valve connection broke during the night with no apparent cause spraying water on the floor.
I went to your website to find the replacement and found an assembly matching the one we have. But I had to purchase the complete assembly.
You sent a different assembly. I contacted you about getting the one I ordered. After several emails I was advised that the assembly you sent was an upgrade, no apology about sending the wrong item or an offer to send the assembly I ordered. If you are no longer sending this assembly, then remove it from your website.
Also, the email asking for me rate my experience was in Chinese. I had to hit a translate button to provide comments. So this is not a usa company.
February 23, 2026
Reply from Horow
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers.
We understand how frustrating it must have been to deal with the unexpected valve issue and then receive a different assembly than the one you ordered. Your feedback regarding the product listing and our communication has been noted, and we will work to improve both accuracy and service.
Our support team has reached out to you to better assist in resolving this matter—please kindly check your inbox (and spam folder) for an email from support@horow.com
. We’d really like to make this right for you and provide the correct part or an appropriate solution as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Great Product and game changer!
It is a great product and totally change the way that I enjoy the toilet. Even the night light not working after 18 month of use, the representative still kind enough to send me a replacement for free since it was not of warranty period. The replacement was delivered promptly. They replied the email request right away. Recommend to a lot of friends. Thanks!
March 5, 2026
Unprompted review
Reply from Horow
Thank you for sharing your experience with us! We’re delighted to hear that our product has enhanced the way you enjoy your bathroom routine.
It’s also great to know our support team was able to assist you quickly with the night light replacement. Providing reliable products and responsive service is always our top priority.
We truly appreciate your recommendation to friends and your continued support.
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