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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the comfortable fit, stylish designs, and good overall quality of the clothing items they purchased. Many people also mention that packages arrive in a reasonable time, often matching the photos and descriptions shown online. Some reviewers were not happy with the return process, noting a lack of prepaid shipping labels and difficulties securing exchanges. A few other people also felt that sizing can be quite inconsistent and that some fabrics feel entirely synthetic. Additionally, a small group of customers experienced delayed shipments or received items that differed from expectations.

What people talk about most

Product

Consumers find product quality to be deeply ambiguous, with experiences varying dramatically from person to... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing sharply divided opinions. While many consumers... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Return policy

Customers had negative experiences with return policy, reporting a complete lack of support and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting both satisfaction and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

actually not got product yet so just throwing it out there Hoooyi don’t mess it up read a few disappointing reviews but i’m neutral so hope to hear from u soon blessings thank you

Rated 2 out of 5 stars

I ordered a hoody. It was shipped from China, and by those standards it arrived faster (2 weeks). But it was completely plastic, and nothing like the advertised garment.

Rated 2 out of 5 stars

Bought a knit hoody. Looked good in the advertising. As an XL it was rather a L with the texture and cut nothing like the photo. Wasted $70 on a rag. Disappointed, sure won’t buy again on a Chinese we... See more


3.4

Average

TrustScore 3.5 out of 5

237 reviews

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3.4

All reviews

(237)

98 reviews in the last 12 months

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Rated 4 out of 5 stars

I don't understand the negative reviews…

I don't understand the negative reviews on this place. Decided to order a y shirt to see how they were after I've seen the reviews saying they were plasticy and cheap. But tbh for the 13 quid I paid its spot on, good quality. Good delivery time and good price.

Only thing I've seen in reviews that I agree with is that the t shirts sizes are smaller than normal. But that's it.

Will be ordering again.

September 3, 2026
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Rated 3 out of 5 stars

Average

Thin fabric but fast shipping (considering its from china) and as advertised

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scam shop

Hooyi sends the items you order but they do NOT send you exchanges.

It has been 4 weeks since I sent off the return for an exchange and it’s radio silence from them, they even sent me a fake parcel tracking number.

Avoid buying. Save your money

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Order #1044012
Ordered, wanted to return an item. The site advertises free returns from Germany in big letters, but nowhere explains how it actually works. I asked through several channels and never got a single reply. Taking your money works fine; after that the shop goes silent. Can't recommend it to anyone.

August 8, 2026
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Rated 2 out of 5 stars

Plastic from China

I ordered a hoody. It was shipped from China, and by those standards it arrived faster (2 weeks). But it was completely plastic, and nothing like the advertised garment.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Useless customer service

Courier delivered to the wrong address so parcel now missing, not Hooyis fault there but they refuse to refund me or use the correct channels to get the refund from Relay and refund me. They have zero idea on UK trading laws and you go round in circles with their customer sevice team.

August 13, 2026
Unprompted review
Rated 4 out of 5 stars

Product not received but great customer after sales service

I did not receive this item after 20 days, which I suspect was down to courier Evri, not the supplier. I contacted Hoooyi in China fearing the worst and requesting a refund. I received a reply within 24 hours saying it was in transit back to them having been returned from UK undelivered for reasons unknown and that they could either send me another once they received it or refund me. I opted for the refund which was received the next day with an apologetic email. So 4 * for the customer service (not the product).

August 4, 2026
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Rated 1 out of 5 stars

Rubbish cap

The shape of the cap is different than on the picture. Another crap product from Asia. Waiting tome 3 weeks. Poor quality. Never again!

August 1, 2026
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Rated 1 out of 5 stars

Shirts ordered were not as expected

Shirts ordered were not as expected.
Went to return them and the co would not supply a prepaid label. As well, would have to pay extra duties. They would not allow me to send it to a Canadian address if though it was sent from one.
Not a great experience. Will not shop here again

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Dont buy…

Worst buy orderd a t shirt and the size was a joke . I ordered a little bigger size knowing that most of the time these shirts run small . When I received the shirt it was laughable small . Almost child size . There return policy was a joke as well . They want you to send the shirt back but offer no response to paying the shipping and handling back . And at first only wanted to give the price of the shirt back without the shipping and handling i would have paid twice for . Then after several call to there customer service number which nobody ever answers they said they would give me back the full amount . Which i i already donated to good will . Then they are now offering me 15% off the next purchase. This company and there item they sent me is a joke . I wil never buy again from them. .

June 2, 2026
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Rated 2 out of 5 stars

Bought a knit hoody

Bought a knit hoody. Looked good in the advertising. As an XL it was rather a L with the texture and cut nothing like the photo. Wasted $70 on a rag. Disappointed, sure won’t buy again on a Chinese website like this one. Quality is not great and delivery service takes forever.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

The deigns are really great but the…

The deigns are really great but the fabrics are 💯 synthetic
I also had a defective polo shirt with a bad zipper and I had to send them pictures and videos of me trying to open the zipper and I am still waiting for the refund or return instructions
This is the worst return experience of my life

June 13, 2026
Unprompted review
Rated 2 out of 5 stars

I try to return one shirt out of three…

I try to return one shirt out of three that did not fit me. They responded but it took a long time and the exchange shirt that they sent was also too small. I immediately made a refund return claim, but they haven’t responded. I’m stuck with a shirt that don’t fit. Never again will I buy from hoooyi.

June 9, 2026
Unprompted review

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