I bought some shoes which look good but for me are not comfortable. The uppers are stiff and they are more restrictive than other barefoot shoes I have tried. I tried to return them but the only op... See more
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Company details
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With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
Contact info
135 N aspan ave, 91702, Azusa,CA, United States
- service@hobibear.com
- hobibear.com
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Replied to 7% of negative reviews
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I wish I knew......
I wish I came here to read the reviews before I purchased the shoes. I had been seeing them on my social media feed with good reviews, so I purchased them. I have a wide foot and even purchasing wide shoes, the toe box is still narrow. So I was excited about the shoes.
When I received the shipping notification I was excited, but that was short lived. I know most products come from China, but I thought it would have come from a facility that the company is based from.
The shoes didn't come in a box, like what I saw on social media. That was a red flag for me. But they fit great. I am concerned with the insole and how well they will hold up, because I do a lot of walking. And if I wanted to return them, these reviews tell me I should give up on that. I see they have a store front on Amazon.
I guess influencers get paid enough to hype up a product. I wish they were a little more forthcoming on the reality of it.
DO NOT BUY!
DO NOT BUY!
Their size chart is way off and I purchased through Hobibear Australia official site but the process is extremely complicated. The worst part is that although I have their shipping advice from China, I HAVE to send to the USA for a refund and PayPal agree with this policy!!
PayPal ‘credited’ me because I was a good customer but please everyone, do not believe their return policy 😡
Shoes did not fit
Shoes did not fit, no way would I be able to wear them. The sizing is way off. In the process of returning with the 30 day return policy. What a joke. First they offer a discount, then a second discount which I declined. Then, in order to get the address to send the return back to them, you have to send pictures. After sending the package they want you to send the tracking number to them! Then, supposedly they process the refund. I'll believe it when I see it. I will have Visa pull back the payment if this takes much longer. What a scam! Do not buy them. Bad business!
Absolute joke !
Absolute joke. Two weeks after order the item is still not shipped. AVOID, AVOID, AVOID.
Quality of the shoes for the price
Quality of the shoes for the price. Could use some more cushioning support for the arch but still happy oveall with the purchase.
I was kept informed about my order…
I was kept informed about my order which arrived much earlier than expected. Very pleased.
Poor quality control
First pair of Hobibear casual shoes were good. They were comfortable and lasted for a reasonable time.
I then decided to buy Hobibears hiking shoes. They lasted about a month when I noticed the gluing around the sole deteriorating. This deterioration has continued to the point that these ostensibly waterproof shoes leaked like a sive and were unwearable on even mildly damp grass. It is a real pity as shoes that are otherwise well designed and well made become unfit for purpose due to the poor quality of the gluing process.
I love these shoes but the design is…
I love these shoes but the design is slowly moving away from the wide box concept. Also the geared Velcro straps have gone. The single strap isn’t as good.
The process to get a refund is to long…
The process to get a refund is to long you should have all the information in your computer I should not have to include the tracking number
DO NOT BUY
They say 30.days, but they do not let you return and if you want they want you to pay the return to China.
Poor quality and almost impossible return/refund process
Shoes were very poor quality, hard and plastic - like. The return process was incredibly difficult. The company tried persuading me to give the shoes away and accept a discount. They made the return and refund process almost impossible.
Return run around
This company makes it almost impossible to return a pair a shoes that are way too big and cheaply made. First an email offering to keep the shoes with a refund of 15% which was a discount. Second email wants photos of the shoe top and inside packing and still tries to convince the buyer to keep the shoes for a 20% coupon on the next purchase. Then it is made known that the buy needs to pay for the return shipping. Nothing I saw on their website states that. Shipping costs more than the pair of shoes! I would NOT recommend this company.
The real shoe does not look like the…
The real shoe does not look like the way it looks online in terms of shape, size and mine is faded like it had been on display for a long time.
Scam please don’t buy
Scam please don’t buy! The shoes arrived and they were incredibly cheap and so wide my 3 year old couldn’t walk. I then tried to return and was told I had to return to Germany but when I pushed them for a returns address they sent me a US address. So dodgy!
Stay away!!!!!!!
Stay away!!!!!!!
Cheap quality shoes, there are more like slippers do can give u pain if used for walking on hard! I bought for work as needed black, i ordered 2 x in different sizes to try thinking I would return one. This company is a joke!!! I paid 43 pound for a pair!!! It cost me another 15 to send back to Germany! Via royal mail tracking service as specified by them! They refuse the parcel now so I still have no refund! The very cheap quality shoes cost me now 60 quid! They want you to.pay "shipping costs" which is customs duties and vat and whatever else is involved with importing goods from China! They are selling from UK website misleading that you can return in 30 days! I had to escalate via peypal to get return address at all! A month now still no refund! They offered to refund once they received the shoes back but obviously they have no intention of accepting them back!! Anybody buying from them beware! Iveish I've added any of negative reviews before I bought anything from them, unfortunately I could see only positive! Wonder who was writing them!!!!
Hard to return shoes but refund given in the end
Unwilling to provide return address, which turned out to be in Germany. So was expensive to send back. Eventually received refund.
The shoes are different shapes and the width and general size of the pair don't match
The shoes are different shapes. The size of the shoes in multiple areas are different by 1/2-1cm+.
Glue was visible on outside of seams
Glue was visible on outside of seams. Shoddy construction
Bought 2 pairs hoping to try and…
Bought 2 pairs hoping to try and return. They cost over £80. When arrived the fit was not good. Emailed for return and was told would have to pay for return, had to send photographs or options was a 10% refund price and keep shoes.They kept encouraging me to resell the shoes. Said I did not need them. Still insisting I keep them.
Then said would issue with a 30 % refund. It was like an automated email. Not helpful with returns. Like they were determined not to arrange return so now stuck with two pairs of shoes that I can’t wear and £60 loss.
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