Hinge Outlet Reviews 

6,105
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers overwhelmingly had a great experience with this company. Customers greatly appreciate the clear website and extensive product selection, making it simple to find exact replacement parts and specialized hardware for various home projects. People frequently mention that the ordered items are of exceptional quality, function smoothly, and arrive quickly right to their doorstep without any hassle. Some reviewers were not happy with unexpected delivery delays, missing pieces in their orders, and a lack of clear tracking information. A few consumers also encountered communication roadblocks, experiencing unresponsive customer service when trying to resolve general order issues or exchange incorrect products.

What people talk about most

Product

People report positive experiences with product, noting they are able to easily find the exact specialty... See more

Order

Reviewers share mixed feedback about their order experiences. Many customers praise the website for being... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the smooth operation and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and orders... See more

Website

Clients share positive opinions on website, highlighting that the platform is easy to navigate and simple to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You had exactly what I was looking for! After spending much time trying to figure out what the object I wanted was actually named (cabinet latch), Google found your website. Shipping's a little bit e... See more

Rated 5 out of 5 stars

My new home has interior doors, that shut hard and 2 won't even latch. I used your hinge cosmetic covers as spacers correct poor factory alignment and operation! I also forgot to do an address change... See more

Rated 5 out of 5 stars

Was easy to navigate the website find the exact hinges I needed for my service truck. Payment portal was easy to use and placed my order without any issues. The diagram of the hinges provided on the... See more

Rated 5 out of 5 stars

I used the 4'x4'x hinges to enable me to build custom hinges that are deeper than regular. I was able to weld a 1" extension on them to allow a shop entry door to swing flat against the inside wall... See more


Company details

  1. #6 of 17 best companies in Hardware Store
  2. #2 of 5 best companies in Building Materials Store
  3. #5 of 6 best companies in Building Materials Supplier

Information provided by various external sources

We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(6,105)

620 reviews in the last 12 months

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Rated 3 out of 5 stars

They do not communicate with you

They do not communicate with you. I've called 3 times to get a status of my order that's over 17 days old. Annette reached out, hopefully we get the correct stuff coming.

September 1, 2026
Unprompted review
Hinge Outlet logo

Reply from Hinge Outlet

Jeff, we’re sorry to hear about your experience. We have a dedicated U.S.-based customer service team, and we make every effort to notify customers of any unexpected delays and respond promptly to messages. It’s possible that some of our email updates may have been filtered into a spam or junk folder.

We also experienced significant tornado damage in our area about three weeks ago, which left our operations without power and internet service for approximately seven business days. While this was an unusual situation outside of our control, we understand how frustrating a lack of communication or an order delay can be.

It does appear that Annette is now working with you directly, and we appreciate the opportunity to make things right. We hope to have everything resolved for you as quickly as possible, and we appreciate your patience and understanding.

Rated 5 out of 5 stars

Quality items and service

Quality items, accurate, informative descriptions on web site. Ease of shopping, relevant advice on product use and recommendations for additional items. Excellent cusotmer service.

September 1, 2026
Rated 1 out of 5 stars

Placed the hinge on my bathroom door…

Placed the hinge on my bathroom door opened up and the screw snapped off testing how far/close the door was to the wall

August 2, 2026
Hinge Outlet logo

Reply from Hinge Outlet

Don, thank you for your feedback. It sounds like there may have been some confusion regarding the installation of this product. The item you ordered is a hinge pin door stop, rather than a hinge. To install it, the existing hinge pin is removed, the door stop is positioned on the hinge, and the hinge pin is then reinserted to secure it in place.

We are a family-owned business and take pride in helping our customers with product questions and installation whenever needed. Our team is always happy to walk you through the process or help troubleshoot an issue.

Please feel free to contact us at help@hingeoutlet.com or **888-250-8133**. We would have appreciated the opportunity to assist you with the installation and resolve the issue before it resulted in a negative experience. We’re still happy to help and hope we can get this resolved for you.

Rated 3 out of 5 stars

I very specifically asked to see 4-inch…

I very specifically asked to see 4-inch hinge pins. You showed me dozens of items I don't care about. Had to wade through all of them to find what I wanted. Professionals don't have rime to waste on this kind of nonsense.

August 29, 2026
Hinge Outlet logo

Reply from Hinge Outlet

We apologize for any inconvenience. We typically will send you a selection and we do have many filters on the left hand side which filter by size specifically. Not sure where we went wrong here, but we do appreciate your business.

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