Hinge Outlet Reviews 

6,012
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding exact matches or better replacements for their specific needs. Many appreciate the website's ease of use for finding particular items and the straightforward ordering process. Reviewers frequently highlight fast shipping and timely delivery, with items arriving well-protected and in good condition, supported by helpful customer service. However, some customers noted occasional delivery issues, such as delays, lack of shipping updates, or items being out of stock after ordering. A few reviewers also experienced products arriving damaged, missing components, or not being compatible as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and availability, often... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the ability... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and timely... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting marine-grade piano hinges... See more

Website

Clients share positive opinions on the website, praising its ease of navigation and the detailed product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My new home has interior doors, that shut hard and 2 won't even latch. I used your hinge cosmetic covers as spacers correct poor factory alignment and operation! I also forgot to do an address change... See more

Rated 5 out of 5 stars

The freezer door hinges I purchased where used on the forward hatch of an offshore fishing boat. They are well made and robust enough to use for this purpose. These could be used by many other boaters... See more

Rated 5 out of 5 stars

I was trying to order some cabinet door hinges to replace a couple of hinges that were broken. Our home was built in 1999 and I had looked for some time. I found these on your website while surfing... See more

Rated 5 out of 5 stars

These hidden table leaf hinges were difficult to find until I found Hinge outlet. The hinges I ordered were an exact match replacement, better than the originals. Your prices and fast shipping to my... See more


Company details

  1. #7 of 18 best companies in Hardware Store
  2. #2 of 5 best companies in Building Materials Store
  3. #4 of 6 best companies in Building Materials Supplier

Information provided by various external sources

We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(6,012)

625 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would. It has been a nightmare from my first order. I accidentally ordered the wrong size hinge that was my bad however when they sent me the link it wouldn’t allow me exchange and I also couldn’t print the return label, the company needed to send me the label. I ended up returning the incorrect hinges and ordering the correct size hinges. The correct hinges were sent to me however the picture of the hinge didn’t match what was sent to me and also the hinges that were sent to me squeaked when I would open them. I reached out to the company for resolution which was a waste of my time as there was no resolution. I just received a refund for the incorrect order however my order was $31.85 and I only received $13.82 as a refund. I reached out to the company and their refund policy is so confusing that it doesn’t make any sense at all. I understand that I wouldn’t get the shipping charge back but there a difference of $18.03 I was hopeful in the beginning and have been looking for new hinges but now I regret going through this company.

June 21, 2026
Hinge Outlet logo

Reply from Hinge Outlet

Betty, it looks like we have been working on this for you ever since you reached out to us. We have sent you return labels multiple times in a PDF format as well, but can't be there with you to walk through any technical issues with your pc or printer. Also, our return policies are clearly stated on our website: https://www.hingeoutlet.com/pages/shippingreturn . We do not offer refunds for shipping costs if you changed your mind about the order and want to return it. We are always here to assist you and it appears that we have been communicating with you multiple times on this. This review is the 1st time you are telling us about a defect or that you think the hinges don't match a picture. The communications we have from you are informing us that you ordered the wrong products. If you would have told us the product was defective, we would have issued you a full refund right away. At this point, we are not sure where we went wrong with assisting you as our customer service team has been very prompt and courteous with all of your questions. Update: We just gave you a full refund and hope this takes care of all of your issues.

Rated 1 out of 5 stars
Hinge Outlet logo

Reply from Hinge Outlet

According to our records, you package was delivered on June 26th and we have pictures of the delivery sitting on your front porch. We have no record of you reaching out to us after that stating you did you receive the correct hinges. We are always here to help. Feel free to send us a picture to help@hingeoutlet.com of what you received and we can help get you the correct products if you received the wrong hinges.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, ok shipping time, and the hinges didn't work for my application easy return process. over all experience was great!

May 5, 2026
Rated 5 out of 5 stars

Excellent piano hinges!

I found exactly what I needed at a fair price. Marine grade full length piano hinges were great quality and function smoothly. Shipping was well protected.

June 15, 2026

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