Tommy Hilfiger Reviews 

My refund was less than it should have been so I told them three times on the contact us part on the website but they never replied.
I looked at calling them but there`s a charge to their 00800 number and the AI Chat is a complete waste of time.
I won`t buy from them again on principal.

I've bought a few things from the TH Australian store over the past few weeks. Happy with the quality, price and delivery time. One delivery had an aus post issue and the TH response and solution was excellent.

Would give zero stars if I could.. in line with zero product! Xmas gift with a gift receipt/ proof of purchase was returned to the Knightsbridge store to exchange for a larger size. Wouldn’t exchange unlesss I came to the store..over 4 hours away! They said they would return it by post with their compliments??! But would be the original size purchased. I said yes please as why should they have a top back into stock for their profit, still with labels on (price was about £55). They sent me an email 5/2 to apologise for delay and gave me a tracking number. No parcel arrived so sent an email 3/3 to ask for correct tracking number as the previous one did not exist according to Royal Mail. Of course no reply to date. Shocking, shocking!

I regularly order items from TH, but the one thing that differentiates them from other eCommerce competitors is the poor ability to understand how to design an intuitive customer-friendly interface which must rest with whoever is responsible for this area.

By way of example, when you order and pay for an item, door numbers are regularly lost ...so how does the delivery agent know where to deliver if this cannot be updated on TH site ...no problem, TH customer service expect the customer to do this via their delivery agent ...seriously?

You cannot create an account, the validation email process is broken irrespective of what browser you use.

TH is a good brand and sad to see it being damaged by straight forward problems like I've experienced ...they need to explore how their competitors work and take notes!

Always happy with the quality & price

Diana is great with the service

It's written inside the jacket that's thermal and water resistant... However, it's not rain resistant . All sleeves were wet and my inner coffee got damp and wet too.

Worst customer service
Waiting for order
No have a clue where is it!!!
Shame on them!!!!

As a longtime user of this product I made the mistake of ordering online.Company took payment quickly but after 1 week plus still waiting for order.Company is wasting money having a website in Canada with such terrible shipping policies plus cost me $10 for the experience.Never again.

Avoid at all costs. Takes a week to dispatch an item which comes from the Netherlands, it then takes a week to arrive. If you need to return it’s a total nightmare, they don’t include a returns label and you can’t start the return online, get them on the phone or live chat. I managed to get hold of a label eventually through facebook chat.. which was quite speedy. Label was sent and item refunded a week later after return. Pity because the clothes are nice.

Absolute pointless brand and the quality of the clothes went so much downhill last couple of years.

This is by far the worst customer service experience I have ever had with a major fashion brand.

I returned items well over a month ago using Tommy Hilfiger’s official return process. Since then: no refund, no confirmation, no communication — nothing.

Trying to contact customer service is pointless:
• The phone number does not work
• The online chat does not work
• Emails are completely ignored

There is no way to speak to a human, no escalation path, and no accountability once they have your money. This is not a delay — this is total failure of customer care.

For a brand that charges premium prices, this level of service is outrageous and unacceptable. Customers are left in the dark with no support and no resolution.

I would strongly warn others against ordering online unless you are prepared to chase your own refund indefinitely!

Just received my order. 2 jackets and 2 pairs of shoes. Ordered on 22.01 2026 received on 31.01 over a week. Items came as described very good quality. Very happy customer. I read the negative comments and I was worried. Just be patient and wait. I will buy from Tommy in the future and I recommend not to read all the negative reviews.

I bought an expensive lambswool sweater at the beginning of January. After only a few weeks — despite barely wearing it — it became badly worn and heavily pilled on the sleeves. Completely unacceptable quality for such a costly item.

I have tried twice to complain through the website to obtain a return label, but received no response whatsoever. Their phone is also never answered.

Poor quality, terrible customer service, and a completely disrespectful experience overall.

Thief’s! They have kept my faulty jacket and also the refund.

I placed an order with Tommy Hilfiger which wasn't suitable, and therefore I wanted to return the item. There was no returns label in the box as stated, so I went online to print one off. It wouldn't allow me to do that. I then rang and held on for ages with no response. I then did live chat which is pathetic, I also completed the online Contact Us section several times and again no response. There is no address given for me to even go ahead and post the parcel to. My last option was to contact a local branch who confirmed this is now common behaviour from Tommy. They are sending out all online orders with no chance of returning anything. Its an absolute disgrace.

Order placed on the 19th Jan 26, but order not even shipped yet and 23rd Jan. Like others on this thread, it's unbelievable for a large Company. Sign of the times, I guess.

Update, now 26th Jan and the link from the email confirmation has expired to view the dispatch and predict a delivery date is now to the wayside.

Be careful guys, every bad review you will read its absolutly true. Wish i could give -10 stars. No custumer service, no explanations, 3 to 5 business days is a big lie. My first and last time buying from this retarted tommy 🤮

Placed an order and was told delivery would be 4-5 days. On the fifth day, I tried to contact them as not received anything and they had cancelled my order without telling me. Tried to contact them via their webchat with no response. Also tried emailing them but no reply. I will not order from them again and I advise no-one else does either.

Ordered Item over a week ago, paid for delivery, email and information says item will be with me 4-5 days. Checked tracking and item as not even been dispatched. Online chat non existent. Bot refers you to speak to an agent and then closes the chat so you cannot speak to someone. Thought such a repitable brand I would have no problems. Utterly shocked to see such a low rating for a well known brand. Ordered item for holiday however will now have to purchase more clothes leaving me out of pocket. NOT HAPPY.