I booked insurance but then had to cancel it. I contacted them through the app and Fransico helped and they refunded me straight away without out any problems I have used them before and they were... See more
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We have been trusting Heymondo for all our long trips for 4 years now, and we couldn't be happier. What we love most is the flexibility they offer; we can always choose the pack that best fits our spe... See more
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I needed Heymondo’s assistance when I became ill while travelling in the United States as a European. However, it took them almost two months to respond. This is completely ridiculous and unacceptable... See more
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I used Heymondo for a travel insurance for a holiday in Australia. The app is user friendly and the clauses included in the insurance were clear. I contacted the customer support once for help with a... See more
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Company details
About Heymondo Seguros de Viaje
Written by the company
¡Hey viajero!
Somos Heymondo, tu mejor compañero de viaje. Nuestra misión es hacer la vida fácil a los viajeros como tú. ¿Cómo?
Somos especialistas en seguros de viaje y diseñamos nuestros propios productos buscando siempre la mejor calidad-precio. Juntando experiencia y tecnología, en Heymondo nos encargamos de buscar la mejor opción para cada viaje y tipo de viajero, de explicar de manera sencilla y transparente cómo son nuestros seguros y de estar a tu lado siempre que lo necesites. Y así, asegurarte el viaje de tus sueños.
¡Descubre por qué deberías asegurar el viaje de tus sueños con Heymondo!
Seguro de viaje
El seguro de viaje para tu próxima escapada, con la posibilidad de añadir la cobertura de cancelación.
Seguro de viaje anual
Protege todos tus viajes durante un año, siempre que cada uno no supere los 90 días de duración.
Seguro de larga estancia
El seguro para viajes superiores a 90 días. Disfruta de la libertad de renovarlo como y cuando quieras
Sabemos que el viajero actual necesita agilidad, confianza y soluciones adaptadas a su ritmo. Por eso, nuestra misión es simplificar cada proceso, para que tú puedas disfrutar de tu aventura.
La tecnología es el corazón de nuestro servicio, y por eso hemos creado una app de asistencia para clientes, desde donde tienes acceso inmediato a chat y videoconsulta médica 24h, gestión de incidencias y llamada de emergencia.
Todo está pensado para que explores el mundo con total tranquilidad.
¿Por qué elegir el seguro de viaje de Heymondo?
Written by the company
- Amplia cobertura de gastos médicos
- Nuestra asistencia médica incluye todo lo que necesitas para tu tranquilidad: equipos de emergencia, especialistas, hospitalización, tratamientos e intervenciones.
- Seguro de viaje 100% digital y transparente
- Accede fácilmente a toda la información de tu seguro y coberturas. Gestiona cualquier incidencia desde la app en un par de clics.
- Recupera el dinero de tus reservas si no viajas
- Añade la cobertura opcional de cancelación de viaje y asegura el reembolso de tus reservas si finalmente no puedes viajar.
App de asistencia en viaje
Estamos cerca cuando tú estás lejos
Chat y videoconsulta médica las 24 horas, llamada de asistencia gratuita y gestión de incidencias. Clic, clic y ¡listo!
Contact info
Calle Alaba, número 140, 2º 4ª, 08018, Barcelona, Spain
- hola@heymondo.es
- heymondo.es
4.5
Excellent
15K reviews
Asks customers to review
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Excellent Customer Serviceª
August 31, 2026
Reply from Heymondo Seguros de Viaje
Dear Juan Carlos, we are very grateful that you took the time to share your feedback. At Heymondo, we are fully committed to ensuring that our support is always helpful and efficient, so we are delighted to know you had such a positive interaction with our team. Thank you once again and have a great day! 😊
I booked insurance but then had to…
I booked insurance but then had to cancel it.
I contacted them through the app and Fransico helped and they refunded me straight away without out any problems
I have used them before and they were extremely helpful then.
August 24, 2026
Reply from Heymondo Seguros de Viaje
Hi Rose, thank you for sharing your feedback! We are delighted to know that Francisco made the cancellation process and the reimbursement quick and easy through our application. We also appreciate your loyalty and your continued trust in us for your travels. 😊
The best travel insurance you can get.
The best travel insurance you can get.
Excellent service and price
September 13, 2025
Reply from Heymondo Seguros de Viaje
Hi Betina, thank you so much for your kind words. We are glad we can provide you with great assistance and competitive rates. We are here for you anytime! 😊
Completely unacceptable response time
I needed Heymondo’s assistance when I became ill while travelling in the United States as a European. However, it took them almost two months to respond. This is completely ridiculous and unacceptable for a travel insurance company. By the time their email finally arrived, I was already back home and had fully recovered. When someone is sick abroad and urgently needs help, a response two months later is completely useless.
June 12, 2026
Unprompted review
Reply from Heymondo Seguros de Viaje
Hello Peter,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered and hope you are feeling better.
Our Customer Care team has also been in contact with you directly to review your case and explain the outcome based on the information available in our records and the assessment carried out with by the assistance team.
As explained, our policies are intended to provide coverage for travellers when the insurance is purchased before leaving their country of residence. When a policy is purchased after a trip has already begun, a 72-hour waiting period applies before coverage becomes effective.
In addition, our policies do not cover chronic or pre-existing medical conditions, nor do they cover medical events that began before the policy was purchased or during the applicable waiting period. Based on the information available in our records and the claim assessment, your medical condition was determined to have started before your policy became effective. As a result, it falls outside the scope of coverage under the terms and conditions of the policy.
We would also like to clarify that the standard timeframe for the assessment of a claim is between 20 and 30 working days. In your case, the insurance company completed its evaluation and communicated its decision in less than 20 days, meaning your claim was processed within, the expected timeframe. Please note that, once the case has been assessed, if you decide to submit a formal complaint, the processing times may differ.
If you have any questions in the meantime or anything else you might need, please feel free to contact us.
You can reach out to us by email at hello@heymondo.com or, alternatively, via WhatsApp at +34 627 283 366.
Please note that our Customer Care opening hours are Monday to Friday, from 09:00 to 18:00. GMT+1. Travel assistance remains available 24 hours a day.
Kind regards,
Heymondo Team
I took the essential insurance for my…
I took the essential insurance for my trip to the Maldives. I cannot say anything because, luckily, everything went well and I didn’t have to use my policy. The company was recommended to me by the person who organises trips to the Maldives.
If diving is within your plans, you have to take the second option, which is more comprehensive.
July 13, 2026
Reply from Heymondo Seguros de Viaje
Thank you for the continued trust you have put in us. Our ongoing success relies on the loyalty and support of customers like you.
Thanks again!
No refund
The presentation of the company doesn't reflect who you really end up talking to when you open a refund case. Then you talk to an insurance agent who sends you shorts emails copying and pasting parts of the contract, then disappearing for a week before sending you the same email again. Maybe my case was specific. I went to India and had food poisoning and cramps so I reached out to an Ayurvedic clinic for medicine and treatments as I was in Kerala where ayurveda is the first medicine option. I haven't been reimbursed as only Western medicine is considered medicine and Ayurvedic doctors are not doctors. Interesting to be so closed minded working with people who go the other side of the world to look at new ways to do things. The contract doesn't state that alternative medicine is not included in the policy but that's the only answer I could get from them. 100% recommending ayurveda though.
January 2, 2026
Unprompted review
Reply from Heymondo Seguros de Viaje
Hello Cristina,
First of all, we appreciate you taking a minute to share your experience.
Additionally, we are sorry to hear about the medical incident suffered during your trip and any incovenience this may have caused.
Upon reviewing your case, we can note the customer care team have tried to contact you by telephone to discuss what happened and provide further clarification, but unfortunately we were unable to reach you. We have therefore also sent you an email. We would appreciate the opportunity to speak with you personally, so please reply to our email and let us know when you would be available for a call.
Nevertheless, we would like to clarify that alternative medicine treatments such as ayurvedic treatment are not included within the medical assistance coverage provided by the policy.
When medical assistance is needed during a trip, it is important to contact the 24-hour assistance team beforehand, either through the Heymondo app or by telephone. The medical team can then assess the situation and arrange an appointment with a suitable doctor or medical centre. Only in the event of an emergency where prior contact is not possible should the insured seek assistance directly and retain all medical reports, prescriptions and invoices for subsequent assessment.
We truly value your feedback, as it helps us identify areas where we can improve both our service and the information we provide to our customers.
We remain at your disposal through email at hello@heymondo.com or if you prefer you can send us a WhatsApp to +34 627 283 366 (Mon-Fri 09h to 18h).
Kind regards,
The Heymondo Team
Easy to purchase
Easy to purchase. Competitive prices. Fortunately, I didn't need to check how it works in case of a health emergency ;)
November 21, 2025
Reply from Heymondo Seguros de Viaje
Hi Marcin! Thank you for sharing your experience. We are glad that securing your coverage was a streamlined process and that you found our rates to be highly appealing. It is always the best news when there is no need to use the policy for any medical situations. Should you need us in the future, remember our team is available around the clock. Thank you for choosing Heymondo! 😊
Travel insurance for Australia holiday
I used Heymondo for a travel insurance for a holiday in Australia. The app is user friendly and the clauses included in the insurance were clear. I contacted the customer support once for help with a cancelled flight and related expenses, the team was helpful and, even if I did not need to use their support, I am happy on the service received.
December 8, 2025
Reply from Heymondo Seguros de Viaje
Hi Lisa,
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you found our mobile App highly intuitive and our policy terms easy to understand during your getaway to Australia. It is also great to know that our customer support team provided helpful assistance when you contacted us regarding your flight disruption.
We truly appreciate your trust in us and are glad you had a positive experience. Have a wonderful day! 💚
4 MONTH NOT A SINGLE RESPONSE ON A CLAIM , ABSOLUTE SCAM !
Found an insurance plan pretty interesting for a nice price , read the reviews on Trustpilot and decided to try it . As I used to live in Ireland earlier I had yearly travel plans which no longer covered me as I am technically no longer an Irish resident . Heymondo was one of the first insurances for travels I decided to take as a new spanish resident .
Had a flight to Lisboa and my luggage got lost , after the search period , I have been compensated by an airline , ofc it has not covered all my loss of my items I had in my luggage . Decided to claim with heymondo . For some reason they are not processing these claims on their own , for baggage related issues they use partner called ima iberica . Which has been an ABSOLUTE DISASTER!! My flight was on 15th of March and I STILL HAVE NOT BEEN COMPENSATED, claim has been submitted months ago , after I filled it I been asked to send the paperwork again (the same one I used already to send) . Okay , I did that , maybe they lost it didn’t see I don’t know . But since then - NOT A SINGLE UPDATE , NOT A SIGNLE RESPONSE , NOTHING !! I been calling honestly more than 40 times in past 2 months , every time they keep saying they don’t have any specific timeframe and the person in charge is reviewing . MORE THAN 3 months ???? They told me first that after my response they review during 30 days , then 45 , then 60 . IS THERE ANY LIMIT ?? Insurance is absolutely ghosting me ! Not updating me , not willing to proceed with a claim !! That’s an absolute scam !! I have no idea why from all partners heymondo decided that ima iberica will be the best one when their review on Trustpilot is 1 star , but I literally have no idea who and how to push that claim further . It is stuck in limbo and nobody saying anything about it !!
If you travel a lot as me - AVOID HEYMONDO , THEY ARE INCOMPETEND IN CHOOSING OWN PARTNERS , and NOT WILLING TO PAY YOU !!
March 14, 2026
Unprompted review
Reply from Heymondo Seguros de Viaje
Hola Alberto,
En primer lugar, lamentamos que hayas sufrido un imprevisto durante tu viaje.
Hemos comprobado que nuestro equipo de atención al cliente intentó ponerse en contacto contigo, sin éxito.
Queremos recordarte que somos un corredor de seguros y trabajamos exclusivamente con compañías especialistas en asistencia en viaje. Nos encargamos de buscar, para cada persona, el seguro que mejor se adapte a sus necesidades, negociando siempre las mejores condiciones y precios para nuestros clientes.
No obstante, si bien la valoración y tramitación del siniestro corresponde directamente a la aseguradora, desde Heymondo estaremos encantados de acompañarte durante todo el proceso y apoyarte en lo que necesites.
Nos gustaría también comentarte que en caso de pérdida definitiva del equipaje por la aerolínea, la cobertura del seguro actúa en exceso y de forma complementaria a la indemnización de la compañía de transporte, sujeto a la presentación de la documentación requerida.
Aprovechamos para informarte que tu caso recibió nuestra máxima atención y actualmente lo estamos revisando junto con el departamento de reembolsos para analizar lo ocurrido. En cuanto dispongamos de cualquier novedad, lo comunicaremos de inmediato.
Te recordamos puedes escribirnos a hola@heymondo.es o, si lo prefieres, contactar con nosotros por WhatsApp en el +34 600 404 606. Aprovechamos para recordarte que nuestro horario de atención al cliente es de lunes a viernes, de 09:00 a 18:00 (hora de Madrid), y que la asistencia en viaje está disponible las 24 horas del día.
Quedamos a tu disposición.
Un saludo,
Equipo Heymondo
The perfect partner for all our long trips
We have been trusting Heymondo for all our long trips for 4 years now, and we couldn't be happier. What we love most is the flexibility they offer; we can always choose the pack that best fits our specific needs, wich gives us absolute security. It is a relief to know we are well-covered no matter what happens. A professional service, easy to book, and, above all, completely reliable. I recommend them 100% to any traveler looking to travel worry-free!
May 21, 2026
Reply from Heymondo Seguros de Viaje
Hello Adriana,
Thank you for your review and for the continued trust you have put in us!
Our ongoing success relies on the loyalty and support of customers like you, and we love knowing that our flexible plans give you absolute peace of mind on all your long trips.
Thank you again for trusting us!
Reply from Heymondo Seguros de Viaje
¡Hola Diego!
Muchas gracias por dedicarnos unos minutos de tu tiempo para dejarnos tu valoración.
Nos alegra mucho saber que el proceso de contratación te ha resultado fácil. Trabajamos cada día para que nuestra plataforma sea intuitiva, clara y rápida, permitiéndote asegurar tu viaje en solo unos clics y sin complicaciones.
¡Te agradecemos la confianza y te deseamos un viaje fantástico!
Team Heymondo
Excellent service
I've used it twice already and both times the service has been amazing. The first time I used the live chat with a doctor and that solved all my issues. The second time I needed and ER visit, a consult with orthopedics and an x-ray. They arranged everything for me, I just had to show up at the clinic.
May 4, 2026
Reply from Heymondo Seguros de Viaje
Hi Juanis,
Thank you so much for sharing your experience!
We are thrilled to hear that we could help you when you needed it most, both through our medical chat and by coordinating your emergency room visit and medical consultations so smoothly. Knowing that everything was taken care of for you and that you only had to focus on getting better is exactly what we strive for.
Thank you for trusting us for your travels!
Team Heymondo
Reply from Heymondo Seguros de Viaje
At Heymondo, we strive to make our customers' lives easier by offering the best travel insurance at competitive prices. We are thrilled to hear that you are happy with our price and that our app is helpful to you. Thank you for sharing your experience and have an amazing trip! 🌍
Excellent service
Excellent service. Simple and fast to book, everything online. Affordable price, and covers a huge network of health places.
January 9, 2026
Reply from Heymondo Seguros de Viaje
Hi Luis, thank you so much for sharing your feedback with us! We are thrilled to hear that you found our booking process simple and fast, and that you are satisfied with our competitive prices and extensive network. We wish you an amazing and safe journey! ✈️
Recommended by a friend.
This insurance was recommended by some friends. The Web site was simple and easy to use. The cover and price are excellent. I would recommend this product.
June 2, 2026
Reply from Heymondo Seguros de Viaje
Thank you so much for your kind words, Anthony. We really appreciate you taking the time to share your experience with us.
Reply from Heymondo Seguros de Viaje
Many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.
Good overall
Good overall. The service was easy to use and responsive, although the experience could be improved depending on the handling of specific claims or incidents. Generally satisfactory.
July 10, 2025
Reply from Heymondo Seguros de Viaje
Hello Elena, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment!
We had an excellent experience with…
We had an excellent experience with them. Good price and good service
March 16, 2026
Reply from Heymondo Seguros de Viaje
Thank you so much for your kind words, Juan. We really appreciate you taking the time to share your experience with us.
Reply from Heymondo Seguros de Viaje
Hi Rubén,
We are glad to hear you are a returning customer, and really appreciate you taking the time to share your feedback. It's customers like you that make our job wonderful. We look forward to serving you again.
Very good price
It was really easy to buy the plan, and the price was fantastic.
Thank God I didn't have to use the plan, but I will definitely buy it again for my next trip.
March 31, 2026
Reply from Heymondo Seguros de Viaje
Thank you for the continued trust you have put in us. Our ongoing success relies on the loyalty and support of customers like you. Thanks again! 💚️
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