The service works, it's quite flexible, and it can help on relatively short notice. All the people we've hired are polite and respectful. It loses one point because in our experience the cleaners re... See more
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Overview and usability becomes better step by step - supports the process also better now (can do most of the standard actions) Some improvenment ideas * enable to add ratings from App even if y... See more
Very good service. Booking a cleaning person is simple and easy. The whole process couldn’t be more straight forward. We had a very good first experience. I would suggest adding a filter for lan... See more
well everything is good about the site aside the fact that the timing should be look into if for instant i set my time on 6am to 1pm everyday Monday to Friday let my request come between that rage... See more
Company details
Written by the company
Willkommen bei Helpling, Europas führendem Marktplatz zur Vermittlung von Reinigungskräften. Über Helpling finden Sie ganz unkompliziert haftpflichtversicherte Reinigungskräfte für Ihr Zuhause. Vergleichen Sie Profile und Preise und finden Sie die für Sie passende Reinigungskraft mit nur wenigen Klicks.
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4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 1 month
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Cleaner didn't know how to clean and…
Cleaner didn't know how to clean and didn't listen to instructions. Quality was bad, I can't believe they just let anyone sign up with no quality control.
September 21, 2025
Unprompted review
Reply from Helpling Deutschland
Thank you for your feedback. We are very sorry to hear that your experience was not satisfactory 😔. We have already sent you an email to clarify the situation and find a solution together.
We would appreciate it if you could get in touch with us so that we can review the case and find a suitable resolution 💚.
We had a great experience and it was…
We had a great experience and it was easy to arrange.
August 1, 2025
Fast appointments
Fast appointments
Although there are no cleaning products with the person that cleans
I had to buy the cleaning products and the price perhaps is a bit high per hour in relation to other cleaning services
September 17, 2025
This app helps me to improve my skills…
This app helps me to improve my skills in cleaning and get a permanent income
September 17, 2025
Unprompted review
Easy to organise
Easy to organise - feeling safe to arrange cleaners via helpling platform
September 13, 2025
Everything is super
September 3, 2025
Unprompted review
Everything was good and fine.
August 21, 2025
Unprompted review
I found a gem
I found such a gem of a cleaner! The app is easy to book also reoccuring appointments or cancle if you need it! From my experience it is all really smooth!
August 20, 2025
Unprompted review
Hi I’m a very good cleaners and I’m…
Hi I’m a very good cleaners and I’m always satisfied with my customer but at the end of the day .. some of them give me great star and nice comment on my platform and end up not paying me after a long clean so those are my challenging here I have an on paid money for more than 3months now and another for 1month which is sad
July 26, 2025
Unprompted review
I’m good at many types of cleaning
I’m good at many types of cleaning
Ironing
Laying bed
Door glass
Cleaning as well
I have the patience to work in a humble way
July 9, 2025
Unprompted review
My first experience with Helpling
My first experience with Helpling, and my first cleaner did not show up. Helpling got a replacement for the next day. The original cleaner asked for 30 euro per hour. I noticed that Helpling promised the same rate to the second cleaner, who had been willing to take 18,50 euro per hour. Customer service responded to me immediately and was able to negotiate a lower price with the second cleaner. The second cleaner came on time and did a super job.
July 1, 2025
Unprompted review
Reply from Helpling Deutschland
Hello Mom in Berlin, thank you very much for sharing your first experience with Helpling.
We sincerely apologize for the inconvenience caused by the initial cancellation – reliability is very important to us. We’re glad to hear that our customer service could quickly support you and find a suitable solution.
We appreciate your feedback regarding the pricing. Please know that fair and transparent conditions for both customers and service providers are a priority for us. We’re happy that your second cleaner did a great job and that you’re satisfied with the result.
If you need any further assistance, feel free to reach out at any time. We’re here to help.
I have not really work much so, I can't say
The first job was didn't correspond with my time but, the second job was very very good
April 11, 2025
Unprompted review
Do not use this platform
Do not use this platform! I rescheduled an appointment 2 weeks in advance as I was no longer going to be in the country, however as the cleaning provider didn't accept the new date, the platform kept the original appointment and I was charged 80 EUR for an appointment that I had changed. Customer service were terrible after I shared proof of my reschedule. A platform shouldn't keep an appointment if a reschedule is made, and atleast offer a refund if the techinical error is on their side. There are better alternatives out there, don't use this site!
EDIT:
My one star review still stands - despite Helpling performatively reaching out to me below. An offer of 10EUR voucher for your platform is just further insult to what I have already experienced above. No one has taken the time to understand why this is a poor customer experience and even worse customer service. I will no longer use your platform, so how does a 10 EUR voucher make up for the 80 EUR I was wrongfully charged? DON'T USE THIS PLATFORM
June 28, 2025
Unprompted review
Reply from Helpling Deutschland
Hello Martina, we’re truly sorry to hear about your experience – this is absolutely not the way we want anyone to feel when using our platform. We understand how frustrating it must be to be charged despite having tried to reschedule in advance, and we completely agree that clear communication and fairness are essential in such cases.
We’d really appreciate the opportunity to look into this further and see what went wrong. Please reach out to us directly at kontakt@helpling.de so we can investigate your case in detail and work towards a solution.
Again, we're very sorry for the inconvenience caused and thank you for bringing this to our attention.
I have booked a deep cleaning with my…
I have booked a deep cleaning with my flat. During the cleaning session, the agent get in touch with me insist on double counting the number of windows we need to clean, otherwise, refuse to clean the windows.
Our window size are within the limits and descriptions from Helpling descriptions. But the agent insist on double counting it (each window has two sections counted as two).
This is exhortation and financial fraud.
June 20, 2025
Unprompted review
Reply from Helpling Deutschland
Hi Tiansu Yu,
thank you for taking the time to share your experience. We're truly sorry to hear about the disagreement regarding the window count during your deep cleaning session — that’s understandably frustrating.
Please know that all cleaning providers on our platform are self-employed and responsible for estimating the effort based on the information provided. However, it’s very important to us that any misunderstandings are resolved fairly and transparently.
We take your concern seriously and would like to investigate this case further. Could you please reach out to us at kontakt@helpling.de with your booking details? We’ll be happy to look into what happened and assist you directly.
Thank you again for bringing this to our attention.
Customer satisfaction is more important for me
This is my first job in Germany and I will do my best to.
June 21, 2025
Unprompted review
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