HEIM & HAUS Reviews 

They said they gonna finish the installation ina day, which i doubted, but they worked till the dark and completed all the windows in just a day. amazing

Giving a 1 star as cannot leave a zero.

we ordered a front door in March, informed there was a 6-8 week lead time.

almost zero communication and we are still waiting for our front door. it's now coming up to the middle of November, heating bill is higher than it needs to be,

I have complained about the wait through many available channels, through the sales advisor, through the Kunden Portal, I've tried calling, no answers, none. infact the sales advisor I would go as far to say was on occasion ignoring us or just rude.

yesterday they cancelled our installation date due to an accident via a SMS message at 8:30. I don't believe a word of it, I was told somebody would call that same evening... not a word. holiday taken and wasted.

we are now having to obtain a lawyer, due to the increased costs of our heating bill and the delay. I would strongly advise anyone to stay away, full of false promises and nothing else.

Very efficient and polite employees. Contactable during the process and helpful. The installation was completed quickly and to a high standard. They cleaned the area well after the work was done. Very pleased with their efforts.

Ordered a product at Heim & Haus. They said they would come and measure before the product could be put into production. We got a text message stating the date and time of this appointment. I stayed at home for them but they didn't show up. No phone call or message whatsoever about why.
Fast forward to a couple of weeks later, when they called to make a new appointment. This time my boyfriend actually took time off of work to stay home in order to let them in. But again, they didn't show up. No message, no phone call letting us know the appointment was cancelled or whatsoever.
Scandalous and ridiculous to leave customers hanging twice over!! Would never recommend them since they are clearly unreliable.

UPDATE: Shutters were installed a few days after this post and I appreciate the rapid response. Unfortunately due to the weight of the shutters, our windows cannot stay open and we will have to look into some further solution to prop them open. It would have been helpful to be warned of this issue before purchasing but hopefully this can serve as a point of consideration to others.
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Purchased electric shutters in over 2 months ago and have had no follow-up. Given the current heatwave we are eager to install the shutters but Heim & Haus has so far been unresponsive to emails, which is quite frustrating and unprofessional under any circumstances but especially so given the high cost of the product.

New his job. Very knowledgeable. Friendly. Answered all our questions.

The installation team worked like Trojans over a couple of days to install our 12 Windows and new side-door. They corrected a mistake without quibbling, and tidied up very nicely afterwards.

Top Service

Markisenstoff defekt

Alles super . Monteure top 👍🏻

All over experience, from consulting, pricing till montaj experience

hat super geklappt

Products were generally good.
Service was extremely disappointing.
I question their sales tactics and accountability.
Get EVERYTHING in writing and be prepared to go to court.
Overall I would not recommend this company nor would I ever do business with this company again.

In my experience. the sales reps and expert made promises they were ultimately unable to keep. I believe they made the promises to keep the sale because we already had a quote from another firm and told them sale would go to that firm if they couldn’t deliver on our main expectation about installation.
Unfortunately they didn’t install the products as we clearly requested- it was actually technically impossible which they made clear only after installation was complete (we did some simple basic math calculations at that point which showed us this installation never would have worked. That they themselves didn’t catch this made us question their competence and honestly.) Heim and Haus was not apologetic about their inability to fulfill our expectations as agreed. Quite the opposite- They sued for payment and did not acknowledge in court the agreements that were made. Furthermore, the lead sales rep who admitted in writing in various messages that they failed to install in the manner agreed did not appear in court although he was a witness and legally required to show. He was fined by the court only about 100€. This obviously proved to be an added headache for us and a convenient coincidence for heim and Haus’ case since he therefore did not need to admit or deny his written words which contradicted Heim & Haus’ official narrative in the case. This also meant we would need to settle or have another expensive court date with lawyers which was an added incentive for us to just give up or face additional costs if we lost. It was quite intimidating and overwhelming.
Had we had asked the sales rep to outline every detail and expectation about the installation in the product order form IN WRITING from the begining (and not have simply taken his handshake and his word to be polite,) his appearance in court would have been irrelevant- maybe there wouldn’t have even been a court date since they would not have had a legal argument to make.
Do yourself a favor if you work with this (or any) firm- get it ALL in writing and have insurance for lawyers. Tell them “if you can shake my hand, look me in the eye and promise, it shouldn’t be a problem for you two add it to the paperwork” and don’t feel bad about asking it.
Im saying this because in our case, we made the mistake to think that our most important, clearly stated expectation about the installation method would be fulfilled so we ignorantly didn’t think to take the extra step to ask them for it to be added to the product order form. (Honestly, I think I was worried about coming across as impolite as we did shake hands and had a clear understanding- I trusted their word. )
I’ll never make this mistake again.
In the end, heim and Haus did not take responsibility for their error and the mistake in my part, I believe, lead them to believe they legally did not have to.
Interestingly, another reviewer here states they believe that this firm, as part of their business model. promises the heavens even if they can’t deliver because clients will tend to just accept it and move on to avoid the headache. Although I can’t confirm this is true. this was certainly my impression based on their behavior and unapologetic legal response to the above stated failures. I did feel at times like I should just pay up and accept their mistake since It I knew it would be difficult and exhausting to fight a legal battle and exponentially more expensive if we lost.
Unfortunately for heim and Haus i didn’t believe it was right how they responded and I refused to let it go- no matter the cost. I didn’t believe it was an honest mistake. And if it was, they should have responded differently.

In the end- Get it and writing, get insured for lawyers (we weren’t and they’re expensive!) and do not back down if you believe a company has wronged you. No company should be rewarded for incompetence, or worse, deceit.
Finally- Note that I do not make claim that the company as a whole or any individuals are incompetent and deceitful. I can only say that after this whole experience, I do not trust the individual employees with whom I closed the deal and am very suspicious of the company’s general sales tactics and accountability. It was a terrible experience which taught me a lot and I hope gives you the tools needed to enter a successful business deal with heim and Haus if you indeed still believe, after all of what I have written. they are worthy of your business.
Good luck.

Es war alles gut

Hat sehr gut funktioniert.