Such a bad service… I wanted to check it out with the 1 euro trial so that I could contact the landlords, and once I did it I noticed that this is not the only page you have to pay, because... See more
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Another scammer, the same as Rentola! Money was taken from my account without my knowledge. Emails asking for cancellation, no response, and when I canceled the transfer with my bank, I immediately re... See more
Company replied
Worst company. Biggest scammers I know. I subscribed for their service. They kept charging my account severely beyond what was mentioned. They don't respond to applications for properties advertis... See more
Company replied
Scammers You cannot end your subscription and are forced to pay. Almost a year now Even get sent through to the debt collection agencies No one is available to speak telephonically to get a... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Huuportaal is je beste keuze! Bij Huuportaal maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Huuportaal biedt een breed scala aan huurwoningen voor elk budget en elke levensstijl. Met beschikbare advertenties op de door jou gekozen locatie, maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te vinden. Heb je hulp nodig of vragen? Ons vriendelijke ondersteuningsteam staat klaar om je bij elke stap te begeleiden. Je kunt ons eenvoudig bereiken via Rento, onze virtuele assistent die je vindt in de FAQ, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Huuportaal streven we ernaar om je huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
Blaak 520, 3011 TA, Rotterdam, Netherlands
- info@huurportaal.nl
- huurportaal.nl
1.7
Bad
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 euro later 40euro they took from…
1 euro for beginning, 7 later they charge 40euro without sending any notification, they took from your account.
July 18, 2026
Unprompted review
Reply from Huurportaal
Hello Khin,
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience.
We would like to clarify that our Platform offers a trial period, after which the membership renews automatically unless it is cancelled before the end of the trial. This information, together with the applicable terms, is clearly presented during the registration process and must be actively accepted before an account can be created.
We requested your details through Trustpilot's secure system. As we have not received a response, we are currently unable to review your case or investigate your concerns further. Should you still require assistance, you are welcome to contact our support team via the contact form available on our Platform.
Best regards,
Team Huurportaal
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I do not recommend this site
I do not recommend this site, because no matter what you do, you will not get anything, but will only waste your money!
July 16, 2026
Unprompted review
Reply from Huurportaal
Hello Артём,
Thank you for sharing your feedback. We are sorry to hear that our Platform did not meet your expectations.
Our Platform is designed to help users find rental opportunities by collecting listings from a wide range of external sources. While we cannot guarantee that every application will result in securing a property, we strive to provide access to as many relevant listings as possible and continuously work to keep them up to date.
We would like the opportunity to look into your experience. We have requested your details through Trustpilot's secure system so our support team can review your case and assist you further.
Best regards,
Team Huurportaal
Very good customer service and really…
Very good customer service and really good product would defiantly use again
July 15, 2026
Reply from Huurportaal
Hello Fiona,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our Platform.
It’s great to know that our customer service and Platform met your expectations. Your review means a great deal to us and motivates us to continue providing a reliable and user-friendly service.
If you ever need any assistance in the future, we’ll be happy to help.
Best regards,
Team Huureportaal
Not useful
They have 0 houses and they charge under the name Huur Media BV so when you try to find the portal that charges you it’s hard to find their website.
June 11, 2026
Unprompted review
Reply from Huurportaal
Hello Eleana,
Thank you for sharing your feedback. We are very sorry to hear about your frustration and the difficulty you experienced in identifying our platform and finding our website.
We would like to clarify that our platform operates fully legitimately. We act as a search engine and aggregator that automatically compiles available rental properties from numerous online sources across the web, aiming to show all available options in one centralized database. Regarding the billing name, our company manages different platforms, and the billing description reflects our corporate entity. We understand that this can sometimes cause confusion if it does not directly match the platform you used, and we take your feedback seriously as we strive to make our company information as transparent as possible.
We take your concerns very seriously and would like to review your account to see how we can assist you with your subscription or any related concerns.
We requested your details through Trustpilot's secure system. As we have not received a response, we are currently unable to access your case or investigate this matter further. Should you still require assistance, you can contact our support team via the contact form available on our Platform.
Best regards,
Team Huurportaal
Worst experience ever.
If I could give o stars I will, they actually don't even have houses and I wished I had looked here before signing up. Because they are going to find a way to scam you of 119 euros.
June 27, 2026
Unprompted review
Reply from Huurportaal
Hello,
Thank you for your feedback. We are very sorry to hear about your frustration and the negative impression you have of our platform regarding our listings and the charges.
We would like to clarify how our pricing structure and platform operate to clear up any misunderstanding. Huurportaal is a property aggregator, which means our system automatically scans the internet to compile a wide variety of available rental listings into one centralized database to help users with their search.
Regarding the fee, Huurportaal does not process unauthorized charges or scams. We operate on a subscription model that begins with a trial period at a heavily discounted price so users can test our service. If the subscription is not cancelled on time, it automatically converts into a standard monthly membership.
If you attempted to cancel your subscription within your trial period or initial term, you should not have been charged a renewal fee.
We take your concerns very seriously and want to investigate exactly why this charge occurred on your account. We requested your details via Trustpilot’s secure system so our support team can locate your profile and review your billing history, but these have not been provided to us. Please share these details with us so we can help resolve this matter for you.
Kind regards,
Huurportaal Team
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Reply from Huurportaal
Hi there,
Thank you so much for taking the time to leave this wonderful review! We are absolutely delighted to hear that you found our team to be kind and very helpful during your interactions.
If you ever need any further assistance or have questions in the future, please feel free to reach out to us at any time. We wish you the absolute best with your property search!
Best regards,
Huurportaal Team
Absolute zero-star service if I could
Absolute zero-star service if I could. Huurportaal’s internal billing system suffered a glitch and generated an official closed invoice explicitly stating "Payment Received" and "Amount Due: €0.00." Because their paperwork told me I owed nothing, I had no idea there was any issue.
Instead of contacting me or sending a legal warning, they immediately passed my account to Intrum debt collection, slapping a completely illegal €40.00 penalty fee on top of a €29.99 subscription.
I tried contacting Huurportaal customer support via email and sent multiple messages directly through the Intrum portal to resolve this. I received absolutely zero replies from either side. I was completely ignored. Because the collection deadline was expiring tomorrow, I was unfairly forced to pay the entire €69.99 under duress just to avoid further legal escalation.
They trap you with hidden subscriptions, ignore your emails when their system breaks, and use debt collectors to bully you into paying unlawful fees. Completely predatory and illegal under Dutch consumer law. Avoid this platform at all costs!
June 10, 2026
Unprompted review
Reply from Huurportaal
Hi Jude,
Thank you for your feedback, and please accept our sincere apologies for the stressful experience you have had regarding your billing, the lack of communication, and the subsequent debt collection process. We take situations like this very seriously, and we want to address your concerns directly.
Regarding your attempts to reach us, we are truly sorry that you did not receive a timely response to your emails. We want to assure you that our customer support team is always active and available to resolve billing disputes directly through the dedicated contact form on our website. It is never our intention to leave a user feeling ignored, especially when facing an urgent collection deadline.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Huurportaal Team
100% a scam
This is 100% a scam, every reply, email and message is AI-generated. Once you make the first payment, they will keep sending you invoices saying that you need to pay more. When you try to text them or call only AI bots reply to you, not even real people. Very sketchy and is not going to find you a house.
June 15, 2026
Unprompted review
Reply from Huurportaal
Hello Marti,
We are very sorry to hear about the negative impression you have of our communication and platform. We want to assure you that Huurportal is a legitimate service managed by a dedicated team of real people, and we take your feedback seriously.
To investigate your case further, we requested your contact information through the secure Trustpilot system. As we have not yet received a response, we are unfortunately unable to continue the investigation at this time.
If you require any assistance, you can contact us at any time using the contact form on our website. Our support team will be happy to help.
Best regards,
Team Huurportal.nl
Many Listings Lead to More Paywalls
I signed up for Huurportaal expecting to be able to contact landlords directly through the platform. Unfortunately, many of the listings I was interested in redirected me to external websites that required additional paid subscriptions before I could contact anyone.
I was also charged for a full subscription after the trial period. In my experience, it was not clear when the trial would end, and the cancellation process was not sufficiently visible or straightforward to prevent the renewal.
To their credit, customer support eventually offered a partial goodwill refund after I raised my concerns. However, the service itself did not meet my expectations, and I would encourage anyone considering a subscription to carefully review the renewal terms and check whether the listings they are interested in actually provide direct contact access.
Based on my experience, I would not use the service again.
May 30, 2026
Unprompted review
Reply from Huurportaal
Hello BL,
Thank you for taking the time to share your detailed feedback. We appreciate your recognition of our customer support team's efforts to reach a solution with you, though we regret that the platform itself did not fully meet your expectations.
We would like to clarify that Huurportaal operates as a housing search engine and aggregator. Our platform scans the web to gather available rental listings in one central database, making it easier for users to see options from various sources. While many listings allow direct contact, others originate from external sites. Because keeping our data accurate is a priority, we provide our community with the option to report listings directly on our website, which allows our team to review and maintain the quality of the search results.
To ensure full transparency with our users, all details regarding the trial length, automatic renewal, and subscription costs are indicated in our General Terms and Conditions during registration.
We are glad our support team was able to assist you with a partial goodwill refund, and we will certainly use your feedback to continue improving the clarity and usability of our platform. We wish you the very best in your future housing search.
We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance :)
Kind regards,
Team Huurportaal.nl
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Do not use this website, do not provide your emails
Based on my personal experience, this service appears to be set up in a way that takes advantage of people who are urgently looking for housing.
I started with a $1 trial, but it automatically turned into a monthly subscription without any clear follow-up email reminder. If you forget about it, you may suddenly find yourself being charged.
In my opinion, the website does not provide more useful housing information than many other property websites that are free to use. Once you notice the charge, cancelling the subscription is also difficult. There is no clear way to contact the company directly, no physical help desk, no phone number, and the only available support seems to be an AI chatbot.
Even after cancelling the subscription, I was still contacted or charged through a debt collector. The company then shifted the responsibility onto me and claimed they had done their “best” to resolve the issue, but the response felt like a standard template designed to avoid accountability.
I also noticed that there seem to be review websites giving very positive ratings to Huurportaal and similar property websites, while many real users report negative experiences. Some comments even mention the same person or group behind these websites. This makes the whole setup look very suspicious to me.
I strongly advise others to be very careful before entering payment details or starting any trial subscription with this type of service.
June 10, 2026
Unprompted review
Reply from Huurportaal
Dear Luing,
We are sorry to hear about your frustration and experience, but we must firmly clarify several inaccuracies in your description of our platform, as we operate with strict adherence to consumer protection laws and complete financial transparency.
First, our subscription terms are not hidden. The trial period and the automatic transition into a monthly renewal are explicitly and clearly stated on our checkout page right above the card input fields before registration and after registration an email confirmation is sent. By voluntarily entering your payment details, you legally consented to these terms. It is the user's responsibility to manage their subscription if they decide the service no longer meets their needs during the trial.
Our cancellation process is fully functional and automated. The moment a user completes the cancellation steps in their dashboard, all future billing tokens are instantly revoked. Furthermore, our customer support team consists of real people who systematically answer every inquiry—we do not rely solely on chatbots, and we maintain an explicit contact infrastructure for all users.
Regarding the debt collection process: a collection agency is only involved if a user executes an unauthorized chargeback through their bank instead of canceling their account, or if a standard contractually agreed renewal invoice remains unpaid. When this happens, the case is legally transferred to an independent agency, and the responsibility to settle the balance rests with the account holder.
Finally, Huurportaal is a completely independent, legitimate platform with a genuine service model, and any claims suggesting otherwise are factually incorrect.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
The Huurportaal Team
It feels like a scam
It feels like a scam , they take money from your account without warning. I was about to cancel my subscription but they took the money either way and they do not respond to requests in time ! You are supposed to warn the client one day before you take money from the account. The whole thing is a scam that gains from students stress for finding accommodation.
June 2, 2026
Unprompted review
Reply from Huurportaal
Hello,
Thank you for your feedback. We are very sorry to hear that you had a frustrating experience regarding the timing of your renewal and our response times, especially during the stressful process of searching for accommodation as a student.
We want to clarify that Huurportaal operates on a standard subscription model where a discounted trial period automatically converts into a regular monthly membership unless cancelled before the trial expires. The terms and renewal details are displayed during sign-up and included in the initial confirmation email to ensure users are aware of the timeline.
Regarding our customer support, our team works diligently to respond to all inquiries as quickly as possible. If you attempted to cancel or contacted us before your trial ended but did not receive a timely response, we want to look into this immediately.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Huurportaal Team
I had the pleasure of dealing with Tom…
I had the pleasure of dealing with Tom today. Not only was he incredibly helpful and professional, but equally so genuinely friendly and personable. Excellent assistance and a quality experience.
May 29, 2026
Reply from Huurportaal
Hello,
Thank you so much for your wonderful review! We are absolutely delighted to hear about your excellent experience with our team today.
We always strive to provide support that is not only highly professional and helpful, but also genuinely friendly and personable. It is fantastic to know that Tom hit the mark and delivered a quality experience for you—we will be sure to pass your kind words along to him!
If you ever need any further assistance in the future, please do not hesitate to reach out. We are always here to help!
Best regards,
Huurportal Team
They are very responsive especially via…
They are very responsive especially via emails.
May 28, 2026
Reply from Huurportaal
Hello Adithya,
Thank you so much for your kind review! We are delighted to hear that you found our team to be very responsive, especially through our email support.
We know that searching for a property can be a time-sensitive process, so we always prioritize answering our users quickly and efficiently. It is wonderful to hear that our efforts made a positive impact on your experience.
If you ever need any further assistance or have more questions in the future, please feel free to reach out. We are always happy to help!
Best regards,
Huurportaal Team
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Converted skeptic
I was very skeptical of this website due to the other comments abt the cancellation of their subscriptions. I made sure not to miss my cancellation deadline and to be double certain about it, requested for my account and data to be deleted. They responded to my request for account cancellation quickly. I wasn’t able to get accommodation through their website but it seems they are genuine.
May 25, 2026
Unprompted review
Reply from Huurportaal
Hello,
Thank you so much for sharing your honest experience with us! We truly appreciate you taking the time to write this review.
We completely understand that reading mixed reviews online can cause skepticism. That is why we always strive to ensure our subscription terms are transparent and that our customer support team processes all cancellation and data deletion requests swiftly and professionally. While we are sorry you didn't find your next accommodation through our platform this time, we are very glad we could provide you with a smooth and genuine experience.
We wish you the absolute best of luck with your housing search, and if you ever need our services again in the future, we would be more than happy to help!
Best regards,
Huurportaal Team
Very good!!!
May 14, 2026
Reply from Huurportaal
Hello Serhii,
Thank you so much for your kind feedback! We are delighted to hear that you had a very good experience with our service.
Providing a smooth and helpful platform for your property search is always our top priority, and knowing we succeeded makes our day.
If you ever need any assistance or have questions in the future, please feel free to reach out. We are always here to help!
Best regards,
Huurportaal Team
Fake house ads.
May 20, 2026
Unprompted review
Reply from Huurportaal
Hello Dimitrios,
Thank you for your feedback. We take concerns regarding the legitimacy of property listings very seriously.
Huurportaal functions as a property aggregator, collecting listings from multiple external sources to provide a comprehensive overview of the available market. While we perform regular quality checks to filter out inaccurate data, the market moves quickly, and we rely on the information provided by these third-party sources.
If you encounter a listing that appears to be fake or outdated, please report it directly on our platform so our team can investigate and remove it immediately.
To help us look into this and assist you directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Huurportaal Team
Feels Like a Scam – Misleading Subscription Practices
I normally never leave negative reviews online, but this experience genuinely disappointed me!!!!
Before paying, the website gives the impression that you will get direct access to landlords and useful housing contacts. After subscribing, I realized that many listings simply redirect you to other platforms that require yet another subscription or payment. There were very few genuinely useful direct listings.
What frustrated me most was the customer support. I made a small mistake with the cancellation timing by only a few days, and there was absolutely no flexibility or understanding shown. As an international student in the Netherlands trying to save money carefully, this felt extremely unfair.
After reading reviews from other users, I realized many people had the same experience regarding automatic renewals and misleading expectations.
I would strongly advise students and internationals to read everything very carefully before subscribing.
May 20, 2026
Unprompted review
Reply from Huurportaal
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience and the frustration regarding our platform's listings and subscription terms, especially given your situation as an international student.
Huurportaal operates as a property aggregator, collecting listings from various external sources to give users a comprehensive view of the market in one central location. While this includes direct landlords, it also features letting agencies and other platforms.
Regarding the subscription, the trial terms and automatic renewal are displayed during sign-up to ensure transparency before any transaction takes place.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Huurportaal Team
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Great service!
May 15, 2026
Reply from Huurportaal
Hello Wendy,
Thank you very much for taking the time to share your experience. We’re happy to hear that you were satisfied with our service.
If you ever need any assistance in the future, our team will be more than happy to help.
Kind regards,
Huurportaal Team
Trial
signed up for the €1 trial but didn’t end up using the service. After that, I started receiving emails about extra charges because the subscription apparently continued after the trial.
I have already contacted Huurportaal to dispute this because I didn’t know after the trial I would still have the subscription.
I’ll update this review later and share how they handle the situation.
May 15, 2026
Unprompted review
Reply from Huurportaal
Hello Tan,
We are sorry to hear that this situation has caused confusion and frustration. We understand that subscription renewals can be unexpected when the continuation after the trial period was not fully noticed.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention during registration and is also stated in the terms and conditions accepted when creating a subscription. A welcome email containing this information is also sent once the subscription is created.
We appreciate that you have already contacted our support team, and we would like the opportunity to review your situation carefully and assist you further.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Huurportaal Team
Reply from Huurportaal
Hi Kathleen,
Thank you so much for taking the time to share your feedback and for updating your review! We are very glad to hear that your dispute was settled reasonably and that you found our customer service team to be helpful.
If you ever need any further assistance or have questions in the future, please don't hesitate to reach out to us at any time. We wish you all the best moving forward!
Best regards,
Huurportaal Team
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