I purchased a number of lights for a client which came very quickly. I had some small issues which were dealt with within 24 hours by their customer support. I was sent the incorrect size for some pen... See more
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Review summary
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Reviews shaping this summary
Ordered 2 pendant lights from Hugbel. Loved the range of lights to chose from, the fair costs and the ease of placing an order. Ordered a custom cord with ease to achieve the outcome I was looking for... See more
Company replied
I ordered a wall light and 3 pendants for the kitchen. I'd say both quality and value are reasonable. I did have some issues with delivery time and a damaged part which were all quickly resolved by Em... See more
Company replied
Have had a good experience with hugbel regarding my orders. I needed extra extension cords sent out and they were quick to respond to my emails and find a solution. Very thankful for their customer se... See more
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Company details
Written by the company
At Hugbel.com, we make stylish, high-quality lighting accessible to everyone. By working directly with trusted suppliers, we offer carefully selected designs at competitive prices. Whether you're updating a room or transforming your home, Hugbel delivers lighting that blends function, style, and affordability.
Contact info
82801, wyoming, United States
- info@hugbel.com
- hugbel.com
3.5
Average
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bought two lamps
Bought two lamps. Once hung by the electrician it turned out neither of the lamps would hang straight, no matter what we did.
I complained to Hugbel (which is a dropshipping company btw) and asked to return the lamps. They refused a return/refund, but sent two replacement lamps. These lamps were not full replacements (only the glass shades), however, and lo and behold, they still are crooked and lopsided when hung! Add the cost of having to pay an electrician to hang them and they become very expensive.
An absolute scam company, selling supposed premium products. I’ve reverse image searched the lamps and found them on Temu and Alibaba for a fraction of the price Hugbel sells them.
They hide behind a Netherlands address (which makes one believe they would have to abide by European return and refund regulations) but they are nothing but a dropship company from China.
June 10, 2026
Unprompted review
Reply from hugbel
Hi Luna,
We sincerely apologise for the inconvenience and disappointment you have experienced with your lamps. We understand your frustration, especially after receiving replacement shades that have not resolved the original issue.
We would appreciate it if you could contact our customer support team via email so we can review your case and investigate the issue further. We genuinely want to understand what went wrong and explore an appropriate solution.
Regarding your comments about our business model, while some of our products are shipped directly from our partnered manufacturers, we are not a typical dropshipping operation. We work closely with a select network of reputable suppliers who are expected to meet our quality and safety standards.
Our approach allows us to maintain quality control through product selection and supplier checks, provide efficient and reliable delivery through our logistics network, and offer dedicated customer support throughout the purchasing process.
We are actively involved in product selection, quality assurance and customer service, and we take customer feedback seriously.
Once again, we apologise for your experience and would welcome the opportunity to review your case and address your concerns.
Kind regards,
Team Hugbel
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Absolutely love my two purchases from…
Absolutely love my two purchases from Hugbel! The quality is just lovely, and exceeded expectations. I can’t wait to install them. The customer service was also just wonderful; extremely helpful and supportive with shipping updates and information. A rare find. I would not hesitate to purchase from Hugbel again in the future and would highly recommend.
October 26, 2026
Unprompted review
Reply from hugbel
Hi Emily,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your purchases and that the quality has exceeded your expectations. It’s also lovely to know that our team could make your shopping experience smooth and reassuring with helpful support and shipping updates.
We truly appreciate your kind words, recommendation, and trust in Hugbel. We hope you enjoy your beautiful lights once they’re installed, and we look forward to assisting you again in the future!
Warm regards,
Team Hugbel
I ordered 3 lights
I ordered 3 lights, and they came in 2 separate orders. When the second order didn't arrive in the expected timeframe, I contacted the support team, as I was on a deadline. The response was fast, the lights were expedited, they arrived just in time for the electrician, and my experience was treated according to the urgency that was communicated. I would buy from Hugbel again.
October 13, 2026
Unprompted review
Reply from hugbel
Hi Karen,
Thank you so much for your kind feedback! We’re delighted to hear that your lights arrived in time for your electrician and that our team could assist you with the urgency your project required. We truly appreciate your patience and understanding with the separate shipments, and it means a lot to know you would shop with Hugbel again. We look forward to helping you with your future lighting needs!
Kind regards,
Team Hugbel
Great after sales service
I bought some lights which, when installed, did not hang evenly. I contacted Hugbel by email and they responded promptly with some suggestions which I followed, but the problem persisted. It would have been easy for them to fob me off as I live on the other side of the globe (Australia) but they immediately agreed to replace the lights. I asked that they test them before shipping to make sure they did not have the same fault, which they did. No quibbling, no having to pay for the additional shipping or having to return the faulty goods. This was great after sales service from Hugbel. I can recommend them wholeheartedly.
August 14, 2026
Unprompted review
Reply from hugbel
Hi Daniel,
Thank you so much for your wonderful review! We’re delighted to hear that our team was able to resolve the issue and that you were happy with the replacement process. We always want our customers to feel supported, no matter where they are in the world.
It was our pleasure to test the replacement lights before sending them, and we truly appreciate your patience and kind words. Thank you for recommending Hugbel wholeheartedly! We really appreciate your support.
Team Hugbel
Bought 4 lights
Edited to add - I emailed them, several back and forth emails. No resolutions. I even offered to ship the items back for a refund. Never again and highly recommend everyone else to purchase local, there are many lighting companies that trade from Australia that are fantastic and reasonable and have a great customer service.
Bought 4 lights, all 4 faulty in design - they work but the tubes are all varialbe sizes so cannot be fit correctly. Back and forth via emails - generally unhelpful. Stick to local Australian suppliers - I had no problems with my other lights - one I purchased from Nook collections had a faulty transformer - replaced with minimal hassle. This company is making me run circles. Also, general quality of lights looks cheap and plasticky. Will not be purchasing from them again.
August 4, 2026
Unprompted review
Reply from hugbel
Hi prie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the experience we aim to provide, as customer satisfaction is our highest priority.
We would truly appreciate the opportunity to make things right. Could you please share your order number or contact us at info@hugbel.com? Our team will investigate the issue and do everything we can to find a satisfactory resolution.
We hope to have the chance to restore your confidence in Hugbel.
Team Hugbel
Update-
We’re sorry to hear about your experience and the inconvenience caused.
Could you please share your order number with us? Unfortunately, we’re unable to identify your order from the information provided. Once we have the details, we’ll be happy to look into this and assist you further.
Thank you.
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After receiving my order
After receiving my order, I noticed that one particular style of light was not true to its colour as shown on the website the pendant light was called Retro Bohemian Rattan in Light Brown. When I received them, they were a dark brown and definitely not light brown. I emailed the customer support team and received a response and solution within 24hours. They were super kind in offering to send these lights in the natural colour for replacement and I was told I could keep the others. It was very easy and positive experience dealing with Hugbel
July 28, 2026
Unprompted review
Reply from hugbel
Hi Rachel,
Thank you so much for your thoughtful review!
We're sorry the Light Brown color wasn't as expected, but we're delighted we could resolve the issue quickly for you. It's wonderful to hear that our support team made the exchange process easy and positive. We truly appreciate your kind words and support, and we hope you love your new Natural pendants! ✨
Warm regards,
Team Hugbel
Perfect products and support from the team.....
We have purchased a number of amazing light fittings from Hugbel. The items came well package and the products where more special then we had expected. One of our items were damaged during installation, Hugbel were able to find a replacement globe at a very reasonable price. I will be buying more from this supplier and highly recommend them to others. Thanks for the support Lily and team. Rgd Christine
July 27, 2026
Unprompted review
Reply from hugbel
Thank you so much, Christine, for your wonderful review!
We're delighted to hear that you love your light fittings and that our team was able to help with a replacement globe. Your kind words and recommendation mean a great deal to us. We truly appreciate your support and look forward to helping you with your next project!
Warm regards,
Team Hugbel
Gorgeous design, great service
Gorgeous design and a huge range of lights to suit any decor. The lights we bought were perfect for an inner city terrace, but on top of that some installation issues were dealt with promptly and professionally. Excellent customer service, fast response and overall a very good experience.
July 23, 2026
Unprompted review
Reply from hugbel
Hi Bruce,
Thank you so much for your wonderful review!
We're delighted to hear that you found the perfect lights for your inner-city terrace and that you're happy with both the design and quality of our range. It's especially rewarding to know that our team was able to resolve the installation issues promptly and provide the level of service you deserved.
Your kind words about our customer service and fast response truly mean a lot to us. Thank you for choosing Hugbel—we hope you enjoy your beautiful new lighting for many years to come!
Kind regards,
Team Hugbel
A light was damaged in transit
A light was damaged in transit. Hugbel agreed to replace the light and also gave me a gift card to make up for any inconvenience, very good of them. Their lights are really beautiful, very stylish. Thankyou Hugbel :)
July 21, 2026
Unprompted review
Reply from hugbel
Hi Celeste,
Thank you so much for your wonderful review and your kind words!
We're sorry that your light was damaged during transit, but we're delighted we were able to resolve the issue with a replacement and a gift card. It means a lot to us that you were happy with the outcome.
We're also thrilled to hear that you love the style and beauty of your lights. Thank you for choosing Hugbel and for your patience throughout the process. We hope you enjoy your new lighting for many years to come!
Kind regards,
Team Hugbel
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Have had a good experience with hugbel…
Have had a good experience with hugbel regarding my orders. I needed extra extension cords sent out and they were quick to respond to my emails and find a solution. Very thankful for their customer service.
July 20, 2026
Unprompted review
Reply from hugbel
Hi Jade,
Thank you so much for your kind review! We're delighted to hear you had a positive experience with our team.
We're glad we could quickly arrange the extra extension cords and provide a solution that worked for you. Your appreciation means a great deal to us, and we're grateful for your patience throughout the process.
Thank you for choosing Hugbel. We hope you enjoy your lights, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Team Hugbel
I ordered three lights and they…
I ordered three lights and they all arrived broken. However, the issue was resolved quickly and I did get my refund.
July 14, 2026
Unprompted review
Reply from hugbel
Hi Denise,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by your order. We have already been in contact with you via email, and we are pleased that we were able to reach an agreement to resolve the matter with a full refund. We kindly ask that you respond to our latest email so we can complete the process as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us—we're here to help.
Team Hugbel
Terms and Conditions
I was pressed to cancel my order when I became aware of the long shipping time which meant delivery would be past the need time. Online customer support was prompt, polite, and explained that cancellation had only a 24 hr window, which I was within, and while a cancellation processing fee of 60 AUD was policy, this fee was waived.
I am very happy with the outcome.
Terms and Conditions are explained on the company's main page.
July 13, 2026
Unprompted review
Reply from hugbel
Hi Francis,
Thank you so much for taking the time to share your experience. We're delighted to hear that our support team was able to assist you promptly and make the cancellation process as smooth as possible. We truly appreciate your understanding of our policies, and we're glad we could reach a positive outcome by waiving the cancellation processing fee in your case. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.
Team Hugbel
Poor quality, communication, and customer service
Lights took very long to arrive. When they did, one didn’t work. Instead of sending a replacement, they sent a component without any instructions. I don’t see how I, as the customer, am supposed to dismantle the light, fix it, and put it back together. This is all with 2 weeks in between each correspondence. Awful quality, awful communication, would not buy again.
When they eventually sent the instructions to add the new component to the light, it turned out to be more complex than changing a lightbulb. There are several components to screw and unscrew and fit together. I am already out of pocket having had an electrician/ contractor visiting to install a light that did not work. Will I be compensated for this if the same thing happens again? I don’t see how I should be held liable for a faulty product. A good product should come fully assembled without the customer having to make any adjustments. It is not fair to expect the customer to REPAIR A FAULTY PRODUCT and bear the cost if that repair is unsuccessful.
July 6, 2026
Unprompted review
Reply from hugbel
Hi Nataniel,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand your frustration with the delay and the issue you experienced. Regarding the replacement component, we did send detailed video instructions in our last email to guide you through the installation, but we haven't received a response from you yet. We kindly ask that you check your inbox (and spam/junk folder) for our previous message.
If you have any difficulty with the installation after reviewing the video, please reply to our email and we'll be happy to assist you further and work toward a suitable resolution.
Kind regards,
Team Hugbel
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Great post sale customer support
I recently purchased an LED ceiling light from Hugbel. The product had a great build quality and style. Due to a mistake on my part, I'd ordered the incorrect colour temperature; Hugbel's customer service team were very responsive and polite in helping work through a return and replacement with the product I needed.
June 29, 2026
Unprompted review
Reply from hugbel
Hi Casey,
Thanks for your wonderful review! We're so pleased to hear you're happy with the build quality and style of your ceiling light. We're also glad our customer support team could help make the return and replacement process smooth after the color temperature mix-up.
We truly appreciate your kind words and your support. We hope you enjoy your new light, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Team Hugbel
I have purchased fittings from Hugbel…
I have purchased fittings from Hugbel multiple times over the years for various different projects. Their lights are really good value for money, and the team are also very reliable and responsive. Would definitely recommend them!
July 6, 2026
Unprompted review
Reply from hugbel
Hi Allie,
Thank you so much for your kind review and for choosing Hugbel for your projects over the years!
We're delighted to hear that you've been happy with both the quality of our lighting and the support from our team. Your continued trust and recommendation truly mean a lot to us. We look forward to serving you again on your future projects!
Kind regards,
Team Hugbel
SCAM!!!
SCAM!!!! Do not purchase AVOID AVOID AVOID
ONE UEAR LATER STILL WAITING ON AN REFUND.
broken lights, incorrect lights, some lights never came at all!
They agreed to refund and then said ONLY if a remove a honest review I left because I left it because they were ignoring me and not helping
Still waiting on my refund.
Their products are bad. Don’t match the description. Order warm light, you’ll get cold light. We had one light stop working after a week. We ordered x number of lights to all match in the house they didn’t send one out, completely stuffing up the design and never sent it out ! You’ll save your own sanity and time and money buying locally. Do not buy from here
July 5, 2025
Unprompted review
Reply from hugbel
Hi Andrew,
We're sorry to read your review, as it does not reflect the efforts we have made to assist you.
We are not a scam, and we have never ignored your concerns. We have already processed a 50% refund, which you successfully received. We also replied to your most recent email and were waiting for your response so we could continue working toward a resolution, but we did not hear back from you.
It is disappointing to see this review posted again over a year later without any further communication with us. We have always been willing to help and remain committed to resolving any outstanding issues.
Please reply to our latest email or contact us with your order details, and we will be happy to continue assisting you.
Kind regards,
Team Hugbel
Do not buy products from Hugbel
They have a refund strategy where they continue to give you only a percentage of the cost back and you have to continually email them until they finally agree to a full refund and require you to return the product to the USA. They won't give you the return address until they have tried continuously to give you a percentage of the refund. The return address is Hugbel Warehouse, 4700 Robards Ln #109, Louisville KY 40218, USA. They refuse to pay for postage which is substantial if you are posting from outside the USA. I purchased a pendant light which looked nothing like what was pictured and they said that they were not at fault and it may have been due to the lighting. They refuse to pay postage which was over $200. They have the product to resell and I am out of pocket due to their false advertising. Don't purchase products from these guys!
What they don't mention in their response below is that they said they only said that they would offer a full refund without me needing to return the product after I had already posted the product back to them and sent them the receipt. Then they refused to pay the postage. They are providing misleading information below just as they provide misleading information when advertising their products. Don't trust these guys!
June 30, 2026
Unprompted review
Reply from hugbel
Hi Sarah,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that, in your case, we issued a full refund of approximately $800 and also confirmed that there was no need to return the item. As the full refund had already been processed without requiring a return, we were unfortunately unable to reimburse the additional return shipping costs after the item was sent back.
We always strive to resolve concerns fairly and appreciate your feedback, as it helps us improve our service. If there is anything further we can assist you with, please don't hesitate to contact us.
Kind regards,
Team Hugbel
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Slight delay, but prompt and very professional communication.
My experience was a little mixed. The product got caught up in customs for an extended time which was kind of frustrating, but I understand these things can be outside their control. I was made aware of this after email communication asking what the nature of the delay was about.
They spent no time in correcting and communicating this issue, and the delivery arrived not too long after.
The quality was amazing, and cannot fault it.
June 15, 2026
Unprompted review
Reply from hugbel
Hi Tim,
Thank you so much for your thoughtful review and understanding.
We sincerely appreciate your patience regarding the customs delay and are glad we could keep you informed and resolve the situation as quickly as possible. It's wonderful to hear that you were happy with the quality of your light in the end.
Thank you again for your support, and we hope to serve you again in the future!
Kind regards,
Team Hugbel
Very fast delivery and good service
I purchased a number of lights for a client which came very quickly. I had some small issues which were dealt with within 24 hours by their customer support. I was sent the incorrect size for some pendants but the replacements arrived super fast and I was told I could keep the others. All in all an easy and positive experience
June 20, 2026
Unprompted review
Reply from hugbel
Hi Karina,
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived quickly and that our support team was able to resolve the sizing issue promptly. Customer satisfaction is always our top priority, and we're glad we could provide a smooth solution for you.
We truly appreciate your support and look forward to assisting you again on future projects.
Kind regards,
Team Hugbel
Lights are stunning and love the quality
Lights are stunning and love the quality
June 23, 2026
Unprompted review
Reply from hugbel
Hi Jaimee,
Thank you for your kind review! We're so pleased to hear you love the lights and their quality. We truly appreciate your support.
Kind regards,
Team Hugbel
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