I have mixed feelings about my transaction with this company I placed an order with them on 21st March and finally received it today 12th May - so it took almost 9 weeks for the light fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible experience. I ordered 4 sconces for $700 at the end of February. It's now April 5th and there is zero movement on the Fedex website. Their Google store reviews are also fake and locked (they... See more
Company replied
Lamp has arrived irreparably broken, in bad packaging from China. Even if it had not been broken, it is not wired correctly, and would require an electrician to fix. The “customer care” team keeps res... See more
Total scam ! Product never arrived and I am asking every day to be refunded but they just ignore. Also the products pictures are not accurate because they show originals while it is in fact just some... See more
Company replied
Company details
- #5 of 5 best companies in Landscape Lighting Designer
- #87 of 90 best companies in Home Goods Store
- #32 of 32 best companies in Interior Designer
- #2 of 2 best companies in Landscape Designer
- #32 of 34 best companies in Outdoor Furniture Store
Written by the company
Radilum — Editorial Lighting Atelier Architectural lighting for residential, hospitality, and outdoor spaces — crafted in solid brass, alabaster, and travertine. Radilum is a curated lighting atelier offering interior and landscape lighting for homes, restaurants, hotels, and exterior spaces. Our collections span pendant lights, chandeliers, wall sconces, floor lamps, table lamps, and weather-resistant outdoor fixtures — designed for spaces where lighting is treated as architecture, not afterthought. Every fixture is selected for its ability to shape atmosphere. Materials are chosen for the decade, not the season. Joints are hand-soldered. Finishes are plated to hold up under sun, steam, and salt air — important for the outdoor lighting that defines a significant part of our catalogue. ——— WHAT YOU CAN COUNT ON · UL certified — every fixture meets US electrical safety code, with damp-rated and wet-rated documentation where the room calls for it. · One-year warranty on every fixture — manufacturing defects covered, no questions. · Complimentary standard shipping across the United States. · Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling. · Insured end-to-end — coverage from our atelier to your final delivery. · US-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repair. ——— FOR DESIGNERS, ARCHITECTS, AND HOSPITALITY PROJECTS We offer trade pricing, a dedicated project specialist, 3D visualisation mapped to your architectural drawings, and custom finishes & sizing on most fixtures — often without surcharge. Apply for a Trade Account: https://radilum.com/pages/trade-account ——— WHERE TO FIND US Browse our catalogue: https://radilum.com/collections/all Email our care team: support@radilum.com Visit our website: https://radilum.com
Transit damage — covered end-to-end
Insured from atelier to your door
Every fixture leaves our atelier in a custom wooden crate, form-fit foam, felt-lined for oversized pieces. General liability insurance covers the journey from atelier to your final delivery. If anything arrives damaged, we replace it — no questions, no chargebacks.
Contact info
177 Joe Routt Blvd, , 77840, College Station, , United States
- support@radilum.com
- radilum.com
2.9
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
September 4, 2026
I was duped by this company
I was duped by this company. Don't make the same mistake. Quality is extremely poor and not at all up to any modern electrical standards. Not to mention the extremely long wait. I'm basically throwing my 4 month and $600 order in the trash.
June 10, 2026
Unprompted review
Reply from Radilum
Dear Gordon,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We take every customer concern seriously and would appreciate the opportunity to better understand what happened. We always strive to provide quality lighting products and a smooth shopping experience, and we regret that we did not meet your expectations in this case.
We would be grateful if you could contact our customer service team with more details about the issues you experienced. Our team will carefully review the situation and do our best to find a suitable solution.
Thank you again for your feedback. We value the opportunity to improve and assist you.
Best regards,
Radilum Customer Service Team
Decent fixture, poor experience = do not recommend
I purchased Elliptical Persimmon Chandelier × 1
5 heads D 70cm x H 29cm / ∅ 27.6″ x H 11.4″ / Wood color & White. I like the design and was willing to pay the price. What I did not expect: multi-month wait for delivery (manufactured and delivered directly from China), product was completely unassembled - every small part was separate and I had to put together arms, level them, connect wiring to each of the 5 arms (not just at the ceiling), no instructions (one page diagram was worthless), unfamiliar parts, required more than simple homeowner toolset and skills. After searching on YouTube, I luckily found instructions and also discovered that the fixture was available from other sellers. What should have take an hour took a day. I mistakenly thought the center was actually wood - it is not. It is a cheapish metal tube with wood finish (it's on me for not realizing that it wasn't real wood). Overall, not nearly as high end as I had expected. It should come assembled (customer should just have to hang it and connect the two wires, put on the glass shades, and insert the bulbs). It would be nice if tubes for both wood finishes were included so customer can choose which to use after seeing them in person. What I liked: Well packaged (nothing broke), good electrical connectors, the fixture looks nice. In the end, I'm happy enough, but do not recommend.
August 10, 2026
Unprompted review
Reply from Radilum
Hi, could you provide the order number?
Beautiful but…
My light is beautiful but the finish is not at all what it looked like in the picture. Very light in comparison to the bronze the picture shows. Shipping was very slow. I love the lights you have and wish the pricing was a bit more reasonable.
September 2, 2026
Reply from Radilum
Dear Kristy,
Thank you so much for taking the time to share your honest feedback with us! We are delighted to hear that you love the light fixture and find it beautiful.
We sincerely apologize that the finish color was lighter than you expected. We completely understand how disappointing it can be when the actual product differs from the photos. Could you please share a photo of the light you received with us at support@radilum.com? We will pass your feedback on to our team and review how we display our products to ensure our photos represent the actual look as accurately as possible.
We also apologize for the longer-than-expected delivery time. We fully understand your frustration and are constantly working to improve the shipping experience.
Additionally, we appreciate your candid comments regarding the price. Your feedback is invaluable to us and helps us continue to improve.
Thank you again for choosing Radilum and sharing your experience. We sincerely hope you continue to enjoy your beautiful light!
Best regards,
Yulia
Customer Support Team
Excellent customer service
Excellent customer service. Wish the solution was a bit cheaper and that the delivery ETA wasnt so long but otherwise fantastic.
September 2, 2026
Reply from Radilum
Hi Neesha,
Thank you so much for leaving a review and sharing your feedback with us! 🌸 We are thrilled to hear that you experienced excellent customer service with Radilum.
We truly appreciate your honest feedback regarding our pricing and shipping timelines. We are constantly working to improve our logistics and offer the best possible value to our customers.
If there is ever anything else we can assist you with, please feel free to reach out anytime!
Warmest regards,
Yulia
Radilum Customer Support Team
luv, luv, luv
i am just thrilled with the two pendant lights i purchased ...just what i wanted.... luv luv luv
September 1, 2026
Reply from Radilum
Hi Jill,
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you love your new pendant lights!
Knowing that they are just what you were looking for truly brightens our day! Our team works hard to create lighting pieces that bring warmth and style into your home, so hearing your excitement means the world to us.
If you ever need anything else, have questions about future lighting projects, or need assistance down the road, please do not hesitate to reach out to us. We are always here and happy to help!
Thank you once again for choosing Radilum!
Warmest regards,
Yulia
Radilum Customer Support Team
The long wait was unexpected
The long wait was unexpected. Be sure to read the description thoroughly. When I went back and read it. It did 8 weeks, but the item showed up after 10 weeks. Also, if you are ok with dupes, then you should be fine. The fixture I have is actually a very nice dupe of a $5000.00. I did not realize that when I made the purchase. However given that it will likely be more trouble than it’s worth to return it, it will keep and use it. And actually considering it’s a dupe, it looks lovely and when installed none will question whether it’s the real deal or not. So if you would rather not pay the exorbitant cost of the real deal, this is a good company that will sell you something that looks pretty close to the real thing. And given that it shipped from China, I was quite impressed with the packaging etc. all the pieces there and intact. Can’t wait to see it installed
September 1, 2026
Reply from Radilum
Dear Melissa,
Thank you so much for leaving such a thoughtful and detailed review! We are delighted to hear that you are pleased with our packaging, the quality of the light fixture, and how beautiful it looks in your home.
We also sincerely apologize for the long shipping time, which exceeded our estimated delivery window. We fully understand how frustrating it is to wait longer than expected, and we are currently working closely with our logistics partners to reduce international shipping times and provide clearer delivery estimates on our website.
We appreciate your feedback and look forward to providing you with an even better experience in the future!
Warmest regards,
Yulia
Radilum Customer Support Team
Shipping Time
Did not disclose where it was shipping from. Although I was aware of shipping timeframe - 6-8 weeks, it took longer.
September 1, 2026
yes !
It was delivered within the time line …. They said how long it will take to make and deliver …right on time… they packaged above and beyond… nothing could damage it !looks beautiful from what I see in the box … just got it yesterday so it’s not up yet … but everything is there for it …thank you …I can’t wait to put it up
August 31, 2026
Reply from Radilum
Hi Evelyn,
Thank you so much for taking the time to share your wonderful 5-star review!
We are absolutely thrilled to hear that your order arrived right on time and that our packaging met your expectations. Our team takes great pride in ensuring everything is packed securely so it arrives in perfect condition!
We can’t wait for you to put it up and see it fully assembled. We are confident it will look absolutely beautiful in your space!
If you need any assistance or have any questions when you begin the installation process, please don't hesitate to reach out to us. We are always here and happy to help!
Thank you again for choosing Radilum!
Warmest regards,
Yulia
Radilum Customer Support Team
Every product I purchasedQyalityc from Radium…
Every product I purchased from Radium was quality and worth the long wait.
August 31, 2026
I still have not received my order
I still have not received my order. Very unsatisfactory
August 30, 2026
Reply from Radilum
Dear Cindee,
Thank you for bringing this to our attention! We sincerely apologize for any confusion or concern caused by the delivery status.
We have immediately checked your order details: according to official FedEx tracking records, your package was successfully delivered on Sunday, August 30, 2026, at 2:44 PM.
Could you please double-check your front porch, side door, or mailroom to see if the courier left the package in a secure location?
If you are still unable to locate the package, please contact our customer service team directly at support@radilum.com so we can immediately initiate a delivery investigation or arrange a replacement for you.
Thank you for your understanding; we are ready to assist you further!
Best regards,
Yulia
Very responsive and understanding!
I got very quick responses to my emailed questions about the timing of the lights arrival. When it seemed like I hadn't gotten all the pieces for my light, you kept working with me to understand what was needed. After many photos sent and outlining the specific order I placed, you agreed with what I needed. You ordered that the pieces be sent. Your responses were so polite and you recognized the frustration of the situation. You assured me that you understood my concern and that you would keep working to sort out the issue. Thank you! Yes. Great customer service!
August 1, 2026
Reply from Radilum
Hi Janice,
Thank you so much for taking the time to share your wonderful 5-star review! We truly appreciate your kind words and your feedback.
You are very welcome! It was our absolute pleasure to work with you to ensure you received every single piece needed for your light fixture. We understand how frustrating it can be when a delivery doesn't go perfectly, and we always want to make things right as quickly as possible.
We are so glad to hear that our team's quick responses, polite communication, and dedication to resolving the issue gave you a great customer service experience. Your satisfaction means the world to us!
If you ever need any further assistance with your lights, or if you have any questions in the future, please don't hesitate to reach out. We are always happy to help!
Warmest regards,
Yulia
Radilum Customer Support Team
I highly recommend Radilum!
I just received my stunning Mariposa chandelier and have been extremely pleased start-to-finish with Radilum’s design creativity, customer service, engineering, manufacturing/production, and transport.
Yulia from Customer Service was pivotal in my decision to place my order. She quickly responded to all my questions on the Mariposa design including my request for a bright silver finish. Yulia worked closely with design and production to ensure the finish met my needs before kicking off manufacturing. Upon manufacturing’s completion and inspection, I received photos for my review and approval prior to shipment release. I had paid for expedited shipping and received my shipment within 6 calendar days.
All of the above communication which I’m referencing above was via email with timely and thorough responses. Thank you for making the process so enjoyable!
August 23, 2026
Unprompted review
Reply from Radilum
Thank you so much for taking the time to leave such a wonderful review and recommendation!
We are absolutely delighted to hear that you are loving your custom Mariposa chandelier. Our team, especially Yulia, takes great pride in guiding our clients through every step of the design and production process, so knowing that you had a seamless experience from start to finish means the world to us.
Thank you again for choosing Radilum. It was a true pleasure working with you, and we hope your new chandelier brings warmth and beauty to your space for many years to come! 😊
Warmest regards,
Radilum Customer Service Team
Specialty service
The Radilum team has been so amazing. When I received the product, the light/ shades didn’t quite fit the area I intended it for. I worked with the team to design a smaller shade to fit in the area at minimal cost. Thank you to all of the team for their great customer service! Thank you Yulia and team for all your help!
August 20, 2026
Unprompted review
Reply from Radilum
Hi Joan, thank you so much for taking the time to leave such a wonderful 5-star review!
We are so glad that Yulia and our team could help customize a smaller shade that fits your space perfectly. Delivering exceptional service and flexible solutions is always our top priority. We truly appreciate your kind words and support, and we hope you love your new fixture for years to come!
Disappointing delivery time and maddening lightbulbs
The Apalachicola Chandelier is attractive once installed, but overall I don't think it is worth the $400 price.
My biggest issue was with the LED bulbs supplied with the fixture. After installation, the lights strobed badly whenever I turned up the dimmer, which initially made me think there was a problem with the chandelier, the wiring, or my dimmer switch. The included bulbs have no markings on them indicating whether they are dimmable.
I finally removed all of the supplied bulbs and replaced them with four dimmable E12 LED bulbs from my previous chandelier. Problem solved immediately. The chandelier now dims beautifully with no strobing or flickering whatsoever.
For a chandelier at this price point, I don't think the customer should have to troubleshoot and replace the brand-new bulbs included in the box. While the chandelier itself looks okay and works well with proper bulbs, the overall quality and experience did not feel consistent with a $400 fixture.
If you purchase it, I recommend skipping the included bulbs and using good-quality dimmable E12 LEDs from the start.
Also, it took over two months to get to my house.
August 18, 2026
Unprompted review
Reply from Radilum
Dear Mary,
Thank you so much for taking the time to share your feedback regarding your Apalachicola Chandelier! We are so glad to hear that you love the attractive design of the fixture and that it is now dimming beautifully in your home!
We would love to clarify how our packaging and bulb policy works: we do not officially include permanent operational light bulbs with the fixture. However, before shipping, our workshop team always includes a warm-light (non-dimmable) test bulb in the box. This way, once the fixture arrives, you can immediately install the test bulb to verify that the light and internal wiring are working properly after transit!
Because this test bulb is non-dimmable, it will naturally strobe if used on a dimmer switch. If you need a dimmable setup, you can simply purchase and install dimmable E12 bulbs yourself—just as you successfully did to solve the issue!
We also sincerely apologize for the shipping duration and truly appreciate your patience while waiting for your order to arrive. Thank you again for your valuable feedback, and we hope you enjoy your gorgeous chandelier for many years to come! 😊
Warmest regards,
Yulia
Radilum Customer Support Team
Reply from Radilum
Dear Alexa,
We are deeply sorry for the frustration and back-and-forth you experienced regarding your Daphine Floor Lamp order. We genuinely value your feedback and appreciate your patience.
Our customer support team has sent an update directly to your email to resolve this issue and assist you with the next steps for your refund process. Please check your inbox so we can take care of this for you right away.
Best regards,
Yulia
Customer service was great but it does…
Customer service was great but it does take time because this comes from china.
August 1, 2026
Reply from Radilum
Dear Judith,
Thank you so much for taking the time to share your feedback and for your 4-star review!
We are delighted to hear that you were pleased with our customer service team. We appreciate your patience and understanding regarding the international shipping timeframe from our overseas production facility. We are constantly working with our logistics partners to improve delivery times and ensure our lighting fixtures reach your home as quickly and safely as possible.
If you ever need anything else, please do not hesitate to reach out!
Best regards,
Miya
Customer Service Team
My Bathroom Looks Stunningly Beautiful…
My Bathroom Looks Stunningly Beautiful with the 4 Harlin Vertical Alabaster Sconce. We paired them with the Ottermost Round Mirror, Taj Mahal Counters and Stained White Oak Cabinets and Travertine Floors.
It's hard to say more....The Beauty of the lights create an Elegant Sophisticated Look as well as a Rustic Luxury Bathroom. (I wanted a blend of both)
The low lights on a dimmer create a beautiful warm environment and showcase the beauty of the Alabaster. The high lights on the dimmer create a big beautiful bright Atmosphere. The best of both world. Love Love love them. When my guest walk into the bathroom, the comments are WOW! Anita Tate
August 7, 2026
Unprompted review
Reply from Radilum
Thank you so much for your support and appreciation of our Harlin Vertical Alabaster Sconce!
Our entire team is truly honored and delighted to see how pleased you are with the installation and the ambiance created by the light. Bringing a touch of elegance, sophistication, and luxury to your bathroom is exactly what we strive for.
We sincerely appreciate your glowing review and look forward to the opportunity to serve you again with quality products and service in the future.
Wishing you and your family all the best!
Love it
Love it! Very artsy, dramatic yet perfectly proportioned for my space. Not very heavy but, it la in a corner of the living room. Definitely recommend after returning 2 other less expensive ones.
August 1, 2026
Reply from Radilum
Hi,
Thank you so much for sharing your wonderful feedback!
We are thrilled to hear that you love your new light and that it brings the perfect balance of artistry, drama, and proportion to your living space. We especially appreciate your kind words about the design and how beautifully it fits into your room.
We know choosing the right lighting fixture can take time, and we are truly grateful that you gave our design a chance after exploring other options. It means a lot to know that the final choice became a piece you are happy to have in your home.
Thank you again for your recommendation and for supporting Radilum. We hope your new light continues to bring warmth, character, and inspiration to your space!
Took months
Took months. Now need to return because we had to replace the light that took too long.
August 1, 2026
Reply from Radilum
Dear Maureen,
Thank you so much for reaching out to us and sharing your experience. We are incredibly sorry to hear about the significant delay you experienced with your shipment, and we completely understand your frustration regarding having to purchase a replacement light in the meantime. This is certainly not the level of service we strive to provide at Radilum.
We want to make this right for you as quickly as possible! To help us look into your order details and initiate the return process, could you please provide your order number?
Once we have that information, our team will immediately investigate the situation and handle everything for you. Your satisfaction is our top priority, and we are committed to resolving this to your complete satisfaction.
Thank you for your patience and cooperation. We look forward to hearing from you soon!
Best regards,
Yulia
Radilum Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.