Groomhere Reviews 

741
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, most reviewers were somewhat happy with their experience overall. Customers often find the product easy to use and clean, appreciating its convenience and effective performance. Many praise its ability to deliver a close and smooth shave, with some highlighting its gentle nature on sensitive skin. Battery life and useful accessories are also frequently mentioned as positive features by consumers. However, some customers also noted significant issues with delivery, including long delays, incorrect addresses, and items not arriving. There were also reports of poor customer service, with some experiencing slow responses, unhelpful assistance, or problems with subscriptions. Regarding the product itself, some reviewers found it felt cheap, required multiple passes for a close shave, or had design flaws like fiddly blades or slow RPM.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing high satisfaction,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the product's ease of use,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting negative... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick arrivals and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

741 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(741)

286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well seen the add on Facebook muldoon…

Well seen the add on Facebook muldoon it over for a bit then my husband sed to me I have got you a present and it was one so I tried it on him and now he is aas bolder then a coot haha its amazing so a big thanks to you

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

I got cut on bikini line & also is not…

I got cut on bikini line & also is not stubble free my legs still prickly and I dont see it working very well im actually reallt disappointed with it. It is absolutely terrible, cheap nasty device that really does not work.

This is clearly mass produced cheap drop shipped item.

Save yourself the money & time
They offered refund that meant i had to pay to return it. I have adhd and unfortunately missed the deadline.

I get spam emails constantly

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Another facebook seller

Another facebook seller. Doesn't shave anything like a razor, or even a decent foil shaver. Then they rope you in to repeat deliveries, which I managed to cancel, but this is complete waste of time. Overpriced, ineffective, and the worst part is the the shaver blades are a pain in the arse to change, very fiddly and poorly designed.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Zubair was excellent and dealt with my enquiry quickly and to my entire satisfaction. Excellent customer service.

Furthermore, the blades and pre-shave oil are superb. The best head shaver combination on the market.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Saw the advert on FB

Saw the advert on FB. Kept thinking about it...finally decided to go for it and do happy I did. Shaves my partners head so much quicker and closer! Very happy!

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible - firstly, conveniently ignored my cancel request for 2 days until the package was dispatched. Then made it very difficult to return. Secondly, the quality is absolutely dog shit. Avoid avoid avoid

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Unwanted subscription

Bought one of these and it arrived no problems and the product is ok however I was put on a subscription paying for blades that I dont need every month and then the company refused to cancel it and wouldnt give me my money back. Looks good value for money on paper for them to scam you into paying more.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

This company is an absolute disgrace.Do not order from them.
You will receive new blades with a month of ordering the product.
They have a return policy but do not honour it. I am trying to return unwanted blades and they just ignore my emails.
My bank will now deal with this.
DO NOT BUY FROM HERE

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Love it!!

When I first purchased my “kit” from Groom I was very skeptical as to how it would work. My first time of using the 7 headed shaver was amazing & all the other accessories I didn’t think I would use - how wrong was I!! Love it’

June 28, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish ordered apprently the updated…

Rubbish ordered apprently the updated version. Arrived over a week later first few shaves were ok. Then after that all the chrome peeled off the top of the razor. Contacted customer service and was told its normal and not to worry. A few more shaves on it turns itself off and struggling to shave in the bin it goes

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

The product does not do what is advertised.
There is nothing special for this compared to other shaving products.
Also they charged additional fees and claimed I signed up to a subscription service which was not clear.
Unable to get a refund after contacting customer services several times within 60 day 'trial' period.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had broken my shaver through my own…

I had broken my shaver through my own mistake and the team, were nothing but helpful.
They were really responsive on the emails/customer service.
The product in my opinion is first class been using it for some some now and will always keep with this.
I highly recommend them and the product. Nothing but good value for money

June 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look