Grayson Living Reviews 

Love your selection of unique and beautiful products, and greatly appreciated the responsive and prompt service I received!

This company is a TOTAL drop shipping SCAM! They state items are in stock and will arrive within 1-2 weeks but what do you know…NOT in stock! Ship from china and BOLD FACE LIE about them being in their warehouse in Torrance, CA. I have been waiting for a month for items that said they would arrive in a week!! I called customer service and they said that it will still be another at least two weeks until my items arrive…but they are in Torrance, CA, yea sure. 🙄 And to add insult to injury, the agent said that if I want to cancel the order, they will change me a 35% restocking fee PLUS the cost of the shipping. Wow. So yea, this is not the high end luxury Beverly Hills store they portray themselves as at all…do yourself a favor and take your money elsewhere because these lying scammers are selling typical garbage made in China just like everyone else, except Grayson will charge you a premium AND take their sweet time getting it to you, all the while lying through their teeth pretending the items are made here and have been here in the states the whole time. Run from these guys!

The fact that you’re able to put in an offer, paid more than I wanted to but the special offer was reasonable and appreciated.
And also reaching out to confirm that my shipping address was correct.

I have not received my console and it has been 2 months. Horrible service. They keep changing the delivery company and date then they don’t even get back to you.

Ed was responsive and helpful throughout the entire inquiry/ purchase process. Since I wasn’t able to see a credenza I was interested in, in person, he sent me a picture of it next to a table that I was trying to match. It was extremely helpful. I had a few questions and Ed immediately got back to me… even helping with the price. All in all I was very pleased with the excellent customer service provided by Ed.

Nice quality furniture. Would get five stars if process to review an offer was quicker.

Steven was my sales representative who helped me, and he is a wonderful example of friendly, patient, knowledgeable customer service!

Horrible online purchasing experience. Items are listed as in stock and ready to ship, but I'm still waiting 6 weeks later. Poor customer service. They charge a 35% restocking fee on any returns, so they are making a huge profit on returns. Stay away!

excellent customer service and choice of products

I had been looking at a pair of nightstands from the same collection as my dresser for nearly a year. Because they are part of a higher-end furniture line, I kept waiting for the right opportunity to purchase them.

Ed at Grayson Living was always helpful, answering my questions without pressuring me. Several weeks later, he remembered what I was looking for and contacted me to let me know the Santa Ana showroom was having a clearance sale. The nightstands had just arrived on the showroom floor and were included in the sale, allowing me to purchase them at a substantial savings.

I appreciate Ed's thoughtfulness and exceptional customer service. It's rare to find someone who remembers a customer and takes the time to follow up. Thank you, Ed, and Grayson Living, for such a wonderful experience!

Steven was very resourceful in identifying the items I needed and provided great suggestions.

Great customer service….
I will be back for more shopping

The shipping was changed to an additional two weeks.

Easy to negotiate a fair price and schedule delivery.

Ease finding what I needed. Selection. Ordering easy

The entire process was easy. Ordered what I wanted at a good price (on sale), got it when they said I would and had the best delivery experience ever.

Beautiful selection. Easy buying process. Can't wait for my new pieces.

I ordered furniture on May 27th. On June 4th I received a shipment notification. On July 7th NO ONE CAN TELL ME WHEN THAT SHIPMENT may arrive. Their customer service is AWFUL. They are rude, and not helpful. Their best response was to give them until the week of the week to see if they can figure something out. THEY CHARGED MY CREDIT CARD COMPANY May 27th. DO NOT ORDER FROM THIS COMPANY THEY ARE NOT REPUTABLE.

Company charges 35% restock fee make sure you read small print before buying .

I had an outstanding experience with Grayson. From the moment I placed my order, their customer service was exceptional. They kept me informed throughout the entire process with timely updates and excellent communication, so I always knew the status of my order.

The barstools arrived exactly as expected and are absolutely beautiful. The craftsmanship and quality exceeded my expectations, and they look fantastic in my home.

If you’re looking for high-quality furniture backed by outstanding customer service and communication, I highly recommend Grayson. I would definitely purchase from them again!